David Dornan is an experienced team manager with over 13 years of experience managing sales and customer service teams in the insurance industry. He has a proven track record of driving performance, engagement, and development among staff. Currently he is a team manager at Ageas Retail Intermediary in Glasgow where he oversees a team of around 100 staff and plays a key role in recruitment and disciplinary processes.

1. 43 AilsaCrescent
Motherwell,ML13LX
07578786357/01698643523
ddornan1983@gmail.com
Sales/Service TeamManager
DAVID DORNAN
I am a passionate, efficient, honest and
highly experienced Team Manager confident
of working with staff of all levels in order to
deliver high quality performance that
engages staff and drives personal
development and success.
P R O F I L E
Ageas Retail Intermediary | Outbound Sales/Customer
Retention Team Manager
Glasgow / Jul 2010- Present
As belowin terms of team management with added
responsibilities of overseeing and conducting departmental
disciplinary processes with HR for attendance, performance and
conduct leading up to and including dismissal and appeals
process. Key role in interviewing staff for first-line roles and the
deputy team manager scheme and then developing them into
team managers. Assist in floor management by observing and
boosting call handling and revenue of around 100 staff while
directly reporting to senior management and director level.
Kwik-Fit Insurance Services | Renewals Team Manager
Glasgow / Dec 2007 – Jul 2010
Worked with a team of around 12-14 people, to drive both new
business sales and cross-sell through outbound lead calling.
Regular coaching, auditing and feedback produced to a high
standard while keeping staff motivated to give their best. Inbound
role involved reducing call handling times, improving productivity
and increasing revenue while aiming to achieve total customer
satisfaction. Impressive results climaxed in winning many
incentives as well as Manager of the Year for 2010.
Kwik-Fit Insurance Services | Sales Executive
Glasgow / Oct 2000 – Dec 2007
Joined the business as a part-time customer researcher but was
quickly identified for sales due to my determination and rapport
building. Here, I became one of the youngest people to become
an Executive working on many new business ventures such as the
Commercial and Loans industry dealing with small companies and
winning the highest annual revenue awards for the organisation.
E M P L O Y M E N T H I S T O R Y
Coaching/Mentoring
Microsoft Office
Robust Internal Auditing
Interviewing
Disciplinaries
Organising Incentives
Background in Service and Sales
S K I L L S
Highers – English (B)| Chemistry (B)| Physics
(C)| Geography(C) | Art & Design(C) | Maths
(I2A) |
Cardinal Newman High, Belshill | 1995 - 2001
Standard Grades- 8 Grades 1-3 –
(2 -1, 5-2, 1-3)
Cardinal Newman High, Bellshill | 1995 - 2001
E D U C A T I O N
A C H I E V E M E N T S
Manager of the Year at Kwik-Fit Insurance
Internal Business Transfer Champion
Won all expenses paid vacations to Moscow,
Budapest and Barcelona.