Anthony Paul Calagos Lustre has over 10 years of experience in IT helpdesk and technical support roles. He has a Bachelor's degree in Multimedia Arts and has worked at companies including Thomson Reuters, Siemens IT Solutions, Convergys, and Teletech Philippines providing tier 1 and tier 2 technical support to customers via phone and resolving issues related to hardware, software, networking and more. He has certifications in data privacy, Excel, Six Sigma, ITIL and communication skills.

1. Anthony Paul Calagos Lustre
Blk- 25 Lot- 13 Schilling St.
Lores Country Homes
Antipolo. City
Contact #: 0926-7073016 / 02-2122803
E-mail : apluzz@yahoo.com
EDUCATION:
College
AB Multimedia Arts 2000-2005
De LaSalle University - CSB
Secondary
La Salle Greenhills 1996-2000
WORK EXPERIENCE:
Thomson Reuters September 2011- April 2015
IT Helpdesk
- Provide technical and troubleshooting assistance related to computer hardware
(desktop, laptops) and software
- Troubleshooting for major desktop software application and networking concept.
- Record, track and monitor incidents and service requests following the defined Incident
Management Process.
- Mange resolution of issues efficiently and professionally.
- Provide an accurate record of each incident description and resolution.
- Provide first level support which deals with Windows Servers, Exchanges Servers,
and Sharepoint.
- Issues related to MS Office Applications
- Handles tickets quickly.

2. - Wireless, remote access and VPN
- Troubleshoot mobile devices and other technical tools and products
- Escalate complex incident to resolver group.
- Administrator for the company’s Blackberry Enterprise service.
Siemens IT Solutions
IT Help Desk May 2009 – July 2011
- Performed first-level diagnosis and troubleshooting support to end-users and customers.
- Working under minimal supervision, we receive calls and inquiries;
- Provide support in accordance with established processes and document incidents and
remedies.
- We also escalate complex incidents to second-level support personnel.
Convergys
Technical Support Specialist August 2008 – May 2009
Provided Tier 1 and Tier 2 troubleshooting and remote support to DSL subscribers over the
phone.
Teletech Philippines
Customer Care Management July 2006-September 2007
Handled customer order requests and incidents using the company’s ordering system. We
receive incoming calls and assist customers with their purchase and order.
Technical Support Representative September 2007-August 2008
Provided Tier 1 troubleshooting to DSL subscribers over the phone.
ACHIEVEMENTS:
MILO BEST Basketball Clinic Best Defensive Man Award - 1994
MILO Novice Swim Meet - 3rd place - 1996
Consistent Deportment Awardee 1997 2000, La Salle Greenhills
Most Punctual 1999 2000, La Salle Greenhills
World Cyber Games Finalist 2002 – 2004

3. SKILLS & SHORT COURSES:
Data Privacy Awareness
Core Capabilities Practical Excel
Core Capabilities Six Sigma White Belt Training
Introduction to ITIL
Communication Skills
Working with Internal Customers
Frontline Call Center Skills Simulation
Call Center Communication Skills
PERSONAL INFORMATION:
Birthday: March 13, 1983 Birthplace: Valenzuela, Manila
Status: Married Languages: English, Filipino
REFERENCES:
Available upon request.