Patient centered scheduling solution

All Materials Copyright © 2000-2013 Magenta Corporation Ltd.All Materials Copyright © 2000-2013 Magenta Corporation Ltd.
Patient Centered Scheduling (PCS)
Solution for Non-Emergency Patient
Transportation
High Level Overview

All Materials Copyright © 2000-2013 Magenta Corporation Ltd.
• Magenta Technology Overview and Capabilities
• Challenges of Patient Scheduling
• Magenta’s Solution Purpose
• Key Functional Blocks
– Transportation Provider Functionality
– Healthcare Provider Functionality
– Vehicle Owner Functionality
• Solution Screenshots
• Solutions Benefits
2
Contents

MAGENTA TECHNOLOGY OVERVIEW
3

Introduction to Magenta
• Leaders in Dynamic Scheduling Solutions and specialists in PDA/tracking
applications
– Customers inc.: Addison Lee, Avis, Lewis Day, Tankers International, Gist, NHS
– “Gist Limited” stated “Magenta could solve the unsolvable”
• Formed in 1999
– Headquarters in London – Management, Sales & Marketing and Consultancy
– Development Centres in Samara & Togliatti Russian Fed. (>100 developers)
– Presence in the UK, Europe, Russian Federation and the United States
• Strong UK-based investment backing for whole period. Company’s investors
and owners:
– Eurovestech Plc (http://www.eurovestech.co.uk)
– Fieldhelm Ltd
• World leader in the commercial application of Multi-Agent Technology
• Software as a Service (SaaS) ‘On Demand’ and ‘On Premise’ solutions

Some of Magenta’s Clients
• Addison Lee and Lewis Day (UK): largest private hire car
companies in London
– delivered Java/ J2EE based software development services to
support their operations
• Tankers International (UK): world’s largest oil tankers pool
manager
– developed multi-agent scheduling software for tankers fleet
scheduling in real-time
• CitySprint (UK): leading courier company in the UK
– implemented unique easy-to-use reporting solution that allows the
customer to extract enterprise data 24/7 at any of their office
locations
• Avis (UK): leading car rental company in Europe
– implemented multi-agent real-time scheduling solution and PDA
application for Avis delivery and collection service, as well as
damage claim management software package
• NHS via Coperforma (UK):
– delivered real-time automatic scheduling solution for dynamic
allocation of the available fleet of vehicles to patient bookings, and
PDA application

• Delivered complete operational platform and scheduling
– Predictive online and call centre booking platform
– Customer account management (online and by Addison Lee) with historic
profiling
– Driver and fleet management
– Accounting and invoicing (+ integration with Sage)
– Auto Allocator
• Reduced
– Dead mileage by 22.5%
– Overall fuel consumption by equivalent of 3mln miles
– Booking time by 40%
– Training time by 75%
– Customer response time by 7 mins
• Increased:
– Sales by 30% per year over 3 years without corresponding team growth
– Online bookings by 16%
– Jobs allocated automatically up to 97%
– Jobs per driver by 2 per week / earnings by 5%
• Improved:
– Customer profiling and support
– Driver care / c.f. going home functions
• 200 scheduling decisions per second
• Seamless integration with existing and other 3rd party software
6
Addison Lee Case Study

MAGENTA’S CAPABILITIES
7

• Use state of the art standards J2EE based technology
• Apply western project management disciplines, put
into practice by western project managers
• Have experienced and creative software
development team, that includes >100 of highly skilled
developers, based in Russia
• Specialise in exciting projects!
In Magenta Technology we…

Relevant Technology
Experience
Extensive experience in delivering enterprise-ready software:
• Written in Java/J2EE
• Transaction-based
• Web / Rich Client / Desktop UI
• Multi-user
• Multi-platform
• Scalable & robust
• Audit and security
• Seamless integration with 3rd party systems
• Support of Win Mobile, Android and iPhone mobile platforms
• 24/7 support

PATIENT CENTRED SCHEDULING (PCS)
SOLUTION
High Level Functionality Overview
10

11
Challenges of Non-Emergency
Patient Scheduling
Large and
ineffective
scheduling
teams
Low Fleet
Utilisation
How do I match
vehicle type and
facilities to patient
requirements?
Agreed Service Levels or
vehicle sharing?
How do I get less dead
mileage and improve
utilisation?
Can I optimize my fleet
more effectively with
less people on the
scheduling team?
Can I handle
all my patients?
Dead
Mileage
Late Pickups
and Drops
Unhappy
patients and
hospital staff
Are my patients
ready for pick up?
Do I make my
patients wait or late
for appointment?

We enable our scheduler to react intelligently and quickly to
dynamic flows of jobs and unexpected events, impacting their
business
•Plan Continuously and Adjust
•Manage Complexity of Hospitals’ / Patients’ / Jobs’
requirements
•React & Respond to new jobs and other unexpected events
•Create Visibility & Support communication with Drivers,
Patients and Hospital Staff
•Deliver agreed Service Levels
•Optimize resources and maximize feet utilisation
•Reduce transportation costs
•Reduce CO2
emissions
12
Purpose of Magenta’s PCS
Solution

• Web-based Dynamic Real Time Scheduling Solution
– Scheduling, Administration and Reporting Modules – for
Transportation Provider
– Booking Entry Portal – for Healthcare Providers
– Fleet Management Portal – for Vehicle Owners
• Operational Communication to / from Drivers via
PDA application or text messages
Key Functional Blocks

FOR TRANSPORTATION PROVIDER
Scheduling, Administration and Reporting Modules
14

Account Manager Functionality
• Set up:
– Users and Vehicle Owners accounts
– Healthcare Providers’ profiles and their parameters:
 Patients priority for scheduling
 Agreed Service Levels:
▫ Maximum time on route
▫ Pick-up start window not more than …
▫ Before appointment drop patient not earlier than …
▫ After appointment, collect patient within …
 Check in/ Check out / Average appointment duration
 Availability days and hours
• Define scheduling settings and strategies for
optimization
• View and export dashboard and management
reports

16
Healthcare Provider Settings
Screen

• View location of jobs and vehicles on the map
• Schedule jobs to vehicles - automatically or
manually
• Allocate to Ad Hoc companies in case no other
scheduling options available
• View and act upon alerts
• See planned vs actual timestamps for pickups and
drops
• Track jobs progress
• View and publish dispatch sheet
• Duplicate actions of drivers on PDA for when there is
no network coverage
17
Scheduler Functionality

• Continuous optimization up to the
jobs start point
• Automatic re-allocation of current
and consequent jobs in case of
unexpected events (eg, vehicle
broken)
• Sharing of vehicles by patients
based on:
– Vehicle capacity
– Number of people in patient escort
(family or medical)
– Agreed Service Levels (time on
board etc)
– Patients condition (infectious, irritable
etc. can not share)
• Takes into account the following
time factors:
– Duration of journey based on route
– Hospital check in / out times
– Loading / unloading times, based on
patient mobility codes
18
Principles of Automatic
Scheduling and Optimization
• Takes into account parameters of:
– Hospitals:
• Priority
– Patients:
• Mobility code
• Can share vehicle or travel alone
• Attempt / Do Not Attempt
Resuscitation
• Escort available or not
– Vehicle:
• Home base
• Availability days and times
• Break times and possible shift
• Capacity
• What mobility codes are possible
• Cost per mile
– Journey types:
• Home Hospital Return
• Remote Treatment and Return
• Home Visit Return
• Admission
• Discharge
• Transfer

Scheduling Screen

Dispatch Sheet Screen

• Notify on details of pick up times and allocated
vehicle details
• Contact Ad Hoc companies and pass relevant
bookings to them
21
Telephonist Functionality

FOR HOSPITAL STAFF
Booking Entry Portal
22

Booking Entry Functionality
• Add new and find existing patient records
• Enter bookings with patient and journey details:
– One off bookings
– Recurrent bookings
• Edit booking details, cancel or abort
• View Booking status
• Confirm patient eligibility for transport
• Confirm for Transportation Provider:
– Patient Ready for outbound patients
– Arrival of inbound patient

Booking Entry Screen

25
Booking Entry Screen

FOR VEHICLE OWNERS
Fleet Management Portal
26

• Add vehicles, define their configuration and
parameters
• Manage vehicle working hours and availability
• Add availability exceptions (eg. holidays or
maintenance)
27
Vehicle Owners Functionality

28
Vehicle Settings Screen

SOLUTION BENEFITS
29

Magenta’s PCS Solution ensures:
•Real time automatic scheduling &rescheduling of resources to jobs in order to:
– Minimise empty mileage
– Maximize utilisation of fleet capacity (volunteer vehicles, NHS ambulances, minibuses, taxis)
– Maximize number of patients in the vehicle
•Increased sophistication of scheduling and optimization around
– Priority of patients and their specific requirements
– Required and available equipment
– Consolidations of patients where allowed
•Reduced manual involvement in scheduling process
•Improved customer service levels (individual to Healthcare Providers)
Case Study:
•Magenta’s PCS Solution was brought to the market 2 years ago
•currently works at 5 UK’s National Health Service (NHS) Trusts
•has proven to:
– Boost patient and clinical customer satisfaction up by 95%
– Cut transportation costs by 29%
– Reduce carbon emissions by 40%
Solution Benefits

31
Why Magenta Technology
• Skills, experience and domain knowledge in patient transportation, passenger
car hire and courier business through working with:
– Addison Lee
– Lewis Day
– Medical Services
– CitySprint
– UK’s National Health Service
• Expertise in scheduling and techniques, accumulated from a variety of
industries
• Quickly delivered highly customized full scale solution, based on industry
standards
• No issues with integration
• Immediate availability for support and quick response to change requests
• You are a unique customer served by a dedicated team of developers –
receive all attention and high quality service levels

Patient centered scheduling solution

Recommended

Recommended

More Related Content

Similar to Patient centered scheduling solution

Similar to Patient centered scheduling solution (20)

Recently uploaded

Recently uploaded (20)

Patient centered scheduling solution