The document appears to be a student project report on measuring patient satisfaction in the outpatient department of Rabindranath Tagore International Institute of Cardiac Science hospital. It includes an acknowledgements section thanking hospital staff for their support. The objectives are to understand hospital operations, observe the outpatient department, analyze a patient satisfaction survey, identify gaps, and make recommendations. A methodology section describes a 3-month study period collecting primary data through questionnaires and secondary data from hospital records and reports. Charts show patient satisfaction levels related to billing and registration times.
Project report on Time and motion study and OPD questionnaire survey.DR RITA SINGH
Association between waiting time and consultation time in Outpatient department and OPD pharmacy and OPD patient satisfaction: A time and motion study and OPD questionnaire Survey
This report the detailed analysis of the organization and the overall topic and operational
aspects has been evaluated to analyse the position of the organization.
Emergency is the gateway to the hospital, patients with pain and agony, relative emotionally charged enter the emergency department at any hour of the day or night, expecting immediate treatment and solace.
Project report on Time and motion study and OPD questionnaire survey.DR RITA SINGH
Association between waiting time and consultation time in Outpatient department and OPD pharmacy and OPD patient satisfaction: A time and motion study and OPD questionnaire Survey
This report the detailed analysis of the organization and the overall topic and operational
aspects has been evaluated to analyse the position of the organization.
Emergency is the gateway to the hospital, patients with pain and agony, relative emotionally charged enter the emergency department at any hour of the day or night, expecting immediate treatment and solace.
Apollo hospital, it's management philosophy, strategies, management issues, challenges faced by management and overcome activities with expansion plan and licensing.
A compilation of those areas of IPD which are usually not covered in classrooms. A greater emphasis on the management aspect with examples from existing hospitals in INDIA
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
Apollo hospital, it's management philosophy, strategies, management issues, challenges faced by management and overcome activities with expansion plan and licensing.
A compilation of those areas of IPD which are usually not covered in classrooms. A greater emphasis on the management aspect with examples from existing hospitals in INDIA
OPD is the mirror of the hospital, which reflects the functioning of the hospital being the first point of contact between the patient and the hospital staff.
Patients visit the OPD for various purposes, like consultation, day care treatment, investigation, referral, admission and post discharge follow up. Not only for treatment but also for preventing and promotive services like, health check up, Immunisation, Physio-therapy and so on.
THIS MY DETAILED REPORT ON RAMESH HOSPIAL. IN THE SUMMER INTERNSHIP TIME. IN THIS REPORT WHAT ARE AVAILABLE IN HOPITAL AND MY WORK . MY WORK WAS CUSTOMER SATISFACTION ABOUT THE RAMESH HOSPITAL.
HOSPITAL_MANAGEMENT_STRATEGIES by Dr soumya Patil.pptxDr Soumya Patil
contents
Introduction
Strategic initiatives for Hospitals
Infrastructure of Hospital
Health Information technology
HIT functional units
Benefits of HIT
Essential manpower
Medical equipments for Hospitals
Patient Care
Introduction:
From its gradual evolution through the 18th &n19th centuries the hospital has come of age only recently during the past 50 years
A hospital is an integral part of a social and medical organization, the function of which to provide for the complete health care, both curative and preventive and whose outpatient services reach out to the family and its home environment; the hospital is also a center for training of health workers and biosocial research.
Hospital management is the field relating to leadership, management and administration of public health systems, health care systems, Hospitals and hospital networks in all the primary, secondary and tertiary sectors.
The Clinical Establishments (Registration and Regulation) Act, 2010 has been enacted
by the Central Government to provide for registration and regulation of all clinical establishments in the country with a view to prescribe the minimum standards of facilities and services provided by them.
The minimum standards for Allopathic hospitals Under Clinical Establishment Act, 2010 are developed on the basis of level of care provided, as defined below
General Medical services with indoor admission facility provided by recognised allopathic medical graduate(s) and may also include general dentistry services provided by recognized BDS graduates.
Example: PHC, Government and Private Hospitals and Nursing Homes run by MBBS Doctors etc.
Aims and activities :
Improve the patient experience.
Measure and report quality performance.
Adopt to new payment models.
Address the possible impact of health insurance exchanges.
Work on an approach to population health management.
Focus on clinical integration
Explore new physician alignment strategies.
Respond to an aging population.
some of the strategic issues that must be considered are –
• Regionalization
• Pre- planning consideration
• Need assessment
• Plot ratio
• Design for flexibility and expandability
• Fulfill the demand functions
• Emphasize on patient focused hospital
• Focus on energy conservation
Intelligent buildings
• Create a healing architecture
• Aesthetic – an essential requisite
• Hospital architecture
• Go green
Protection from unwanted and unnecessary disturbances in
order to help speedy recovery
Separation of dissimilar activities
Control – the nurses station should be positioned strategically
to enable proper monitoring of visitors entering and leaving
the ward, infants and children should be protected from theft
and infection etc.
Circulation- all the departments of a hospital must be
properly integrated.
(“separate all departments, yet keep them all together;
separate types of traffic, yet save steps for everybody; that is
all there is to hospital planning “– Emerson Goble)
IT App
In the course, Bachelor of Pharmacy (B.Pharma) in the 5th semester, we have to make a report on Hospital Training of 45 days...and submit it to our institution....so i made a wonderful report on that with some attractive images....so that my report can help to millions of students . The slideshare website is a wonderful platform to share out creations so i uploaded my Hospital Training report on it. Hope you like it and it may helps u alot.......THANK YOU....if u want to get this report in any format....feel free to DM me on my gmail...careof22@gmail.com.....THANK U AGAIN
Hospital Training Report- AKTU Hospital Training ReportAvinash Rai
Title: Comprehensive Hospital Training Report: Insights from AKTU's Program
Introduction:
AKTU’s Hospital Training Program stands as a cornerstone in shaping the future of healthcare professionals. This report delves into the intricacies of the program, offering insights into its curriculum, practical experiences, research endeavors, and overall impact. From clinical rotations to soft skills development, AKTU's initiative aims to equip students with the necessary tools to thrive in the dynamic landscape of healthcare.
Overview of AKTU’s Hospital Training Program:
AKTU’s commitment to excellence in medical education is evident through its Hospital Training Program. With a focus on practical learning, the program aims to bridge the gap between theoretical knowledge and real-world application. By collaborating with leading medical institutions, AKTU ensures that students receive holistic training encompassing various specialties and emerging trends in healthcare.
Curriculum and Training Modules:
The program's curriculum is meticulously designed to encompass diverse training modules, each tailored to meet industry standards and evolving healthcare needs. Students undergo rigorous training in clinical settings, gaining hands-on experience in patient care, diagnostics, and treatment modalities. Additionally, research modules empower students to explore innovative solutions to healthcare challenges, fostering a culture of evidence-based practice and scholarly inquiry.
Clinical Rotations and Experiential Learning:
Clinical rotations serve as the cornerstone of the training program, providing students with invaluable exposure to different medical specialties. Through rotations in departments such as internal medicine, surgery, pediatrics, and obstetrics-gynecology, students gain firsthand experience in diagnosing and managing a wide array of medical conditions. Moreover, experiential learning opportunities enable students to develop critical thinking skills, enhance clinical reasoning, and cultivate a patient-centered approach to care delivery.
Research and Innovation:
AKTU's Hospital Training Program encourages students to actively engage in research and innovation, fostering a culture of scientific inquiry and discovery. Under the guidance of faculty mentors, students embark on research projects ranging from clinical trials to translational research initiatives. By leveraging cutting-edge technologies and interdisciplinary collaborations, students contribute to advancing medical knowledge and improving patient outcomes.
Keywords: Hospital Training Program, AKTU, Clinical Rotations, Research Opportunities, Soft Skills Development, Technology Integration, Mentorship in Healthcare, Impact Assessment, Medical Education, Healthcare Industry Skills.
Slideshare Ranking Tags: Hospital Training, Medical Education, Clinical Rotations, Research Opportunities, Soft Skills Development, Technology Integration, Mentorship in Healthcare, Impact Assessment, Health
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
1. A STUDY ON
PAITENT SATISFACTION IN OPD
VENUE - RABINDRANATH TAGOREINTERNATIONAL
INSTITUTE OF CARDIAC SCIENCE
FOR PARTIAL FULLFILLMEN T OF BBA (HOSPITAL MANAGEMENT)
FROM DINABANDHU ANDREWS I NSTITUTE OF TECHNOLOGY &
MANAGEMENT.
SUBMITTED BY:
NAME- MINAKSHI MAJUMDER
REGISTATIONNO-151541310013
RO LL NO-15403315013
2.
3.
4. ACKNOWLEDGEMENT
I am using this opportunity to express my gratitude to everyone who
supported me throughout the course of this training. I am thankful
for their aspiring guidance & friendly advice during my training &
the project work.
I express my warm thanks to MS. SANJUKTA NANDI
(PRINCIPAL MA’AM), MR. SUROJIT SARKAR (HOD of BHM),
MR. ABHIJEET SINHA ( INTERNAL GUIDE OF OUR COLLEGE),
MS MOUMITA ROY AKULI ( ASSISTANT PROFESSOR),
MS PAROMITA GHOSH( ASSISTANT COORDINATOR),
MS. RITA DAS ( OPD COORDINATOR), MS. JAYA DAS
(ASSISTANT OPD COORDINATOR) AND MS. ANUPRIYA ROY
(HR) for their support & guidance & all the faculties who provided me
with the facilities being required & conductive conditions for my
projects.
.
THANK YOU
MINAKSHI MAJUMDER
(HOSPITAL MANAGEMENT 6
TH
SEM)
---------------------------------------------------
5. DECLARATION
I do hereby declare that this project work “ A STUDY ON
OVERVIEW OF THE HOSPITAL “, at RABINDRANATH
TAGORE INTERNATIONAL INSTITUTE OF CARDIAC
SCIENCES HOSPITAL ( MUKUNDAPUR) at Kolkata for 3 months
( 4TH
JANUARY to 3RD
APRIL ), submitted by me in practical
fulfilment for the requirement of Bachelor Degree in Hospital
Management (BHM) from Dinabandhu Andrews Institute of
Technology and Management with the collaboration of West Bengal
University of Technology (WBUT) is the result of my original and
independent research work carried out under the supervision and
guidance from Dinabandhu Andrews Institute of Technology and
Management .
I further declare that this project work or any part of this has not
been submitted by me anywhere for the award of any degree or
other similar title before .
MINAKSHI MAJUMDER
(STUDENT OF HOSPITAL MANAGEMENT)
---------------------------------------------
6. EXECUTIVE SUMMARY
Introduction- The outpatient department is an important part of the overall running of
the hospital. Many patients are examined and given treatment as outpatients before
being admitted to the hospital at a later date as inpatients. When discharged, they may
attend the outpatient Clinics to follow up department.
Objectives- The objectives of the study are to understand the history, functioning &
workflow of the hospital, to observe the functioning of the Out-patient department, to
analyse the patient satisfaction survey, to identify the gaps and to recommend if any.
Broad Overview- My project based on “PATIENT SATISFCTION OF OPD”.
Patient satisfaction is an important and commonly used indicator for measuring the
quality in health care. Patient satisfaction affects clinical outcomes, patient retention,
and medical malpractice claims. It affects the timely, efficient, and patient-cantered
delivery of quality health care. The objective of patient satisfaction are Patient
satisfaction efforts need to shift away from simply “making patients happy” to
delivering individualized treatment to optimize care. Delivering the right thing for the
right patient when &where they need it.
Problem Identification- The problem of OPD area are lack of housekeeping staff,
public holiday not clearly display on the notice board, Prolonged waiting time in the
registration & billing counter, Delays for collection of laboratory specimens &
payments.
Recommendation- The recommendations of OPD are- the no. of housekeeping staff
should be increased, no of billing counter as well as billing staff should be recruited,
public holidays should be clearly displayed on the notice board.
Conclusion- The total no. of respondents was 200 & the total number of questions
were 5. So the total number of respondents were 1000. Among 1000 responses, 760
responses were satisfied and 240 responses were dissatisfied. This project took me
through the various phases of project development and gave me real insight into
the world of the hospital.
7. SERIAL NO TOPIC
1. HOSPITAL PROFILE
2. INTRODUCTION ABOUT
SPELIZALIZED
DEPARTMENT
3. REVIEW OF LITARATURE
4. OBJECTIVE
5. BROAD OVERVIEW
6. METHOLOGY
7. DATA COLLECTION &
INTERPITATION
8. PROBLEMS OF OPD AREA
9. RECOMMENDATION
10. CONSCLUSIONS
11.
BIBLIOGRAPHY
12.
ANNEXURE
8.
9. HOSPITAL PROFILE
Rabindranath Tagore International Institute of Cardiac Sciences
(RTIICS) Kolkata is a multi-specialty hospital spread over 4 acres on
Eastern Metropolitan Bypass at Mukundapur. RTIICS, a unit of
Narayana Health has 14 fully equipped operation theatres and 3 state-of-
the-art Catheterization Laboratories with 24 hours facility.
In the last 14 years, RTIICS has performed over 24500 life-saving adult and
paediatric cardiac operations, 93000 cardiac Cath Lab procedures, 1500 Kidney
Transplants, 258000 dialysis and over 35600 multispecialty surgeries, including
joint replacements, minimally invasive surgeries, neurosurgeries and other
general surgeries. Over 80000 senior citizen club members and over 20000
patients received financial assistance through Guest Support Cell. A dedicated
team of renowned surgeons, specialist doctors, nurses, technicians and
paramedical staff with the most modern equipment and laboratory has made
RTIICS one of the leading hospitals of the Narayana Health group.
RTIICS comprises of 34 major clinical departments that cater to the people of West
Bengal and neighboring districts in Eastern India as well as the North Eastern states.
The hospital also has many international patients coming -in from Bangladesh,
Nepal, Bhutan, Africa and Myanmar for various treatments and returning home
with successful remedies.
10. Address-
Premises No: 1489, Mukundapur,, Postal Address 124, E M Bypass
Kolkata, West Bengal – 700099.
Email-
email.rtiics@narayanahealth.org
Helpline-
186-0208 0208
Emergency Number-
+91 9903 335544
Services & Facilities
Services
Consultation: Out-patient & In-patient 24/7
Emergency &Trauma
Pharmacy
Laboratory
Radiology
Facilities-
14 state-of-the-art OTs with 6 exclusively for cardiac surgeries 3
Cath Labs
160 Critical Care Beds (CCU) 28
bed Emergency Unit
Dialysis Services: 23 beds Dialysis Unit
NABL accredited laboratory
Speciality Clinics: Arthritis Clinic, Paediatric Growth Clinic
11.
12. Narayana Health - A Pan-India Multispecialty Hospital
Group
2000 Year founded by Dr Devi Prasad Shetty
56 Healthcare facilities
31 Locations in India
1.97 Patients annually (in millions)
30+ Medical specialties
312 Daily average surgeries and procedures
11,650 Full-time employees and students
2,563 Full-time, consultant and student doctors
13. MEANING OF NH LOGO
NARAYANA in Sanskrit means the preserver of the
Universe which matches with the NH ethos of being
committed to the health of every life.
NH VALUES :
Values are represented by the acronym “I CARE” where
I stands for INNOVATION & EFFICIENCY
C stands for COMPASSIONATE CARE A
stands for ACCOUNTABILITY
R stands for RESPECT FOR ALL
E stands for EXCELLENCE
15. Established presence and strong brand recognition in two
geographical clusters in the southern state of Karnataka and
eastern India.
Emerging presence in western and central India,
leveraging brand image and operational experience.
23 multispecialty and superspeciality facilities with
4,858 operational beds providing tertiary care.
8 superspeciality heart centres contained within
third-party hospitals.
24 primary care facilities, including clinics and
information centres. 4 new hospitals being commissioned.
16. MISSION & VISION-
MOTTO - “Ethical Treatment with
Care” MISSION STATEMENT-
To help the average people reach the
best available standards of
Medicare. To facilitate Healthcare
specialists to utilize their skills in an
ethical and professionally oriented
healthcare environment.
GOAL STATEMENT – To provide quality health
care based on the best available standards within the
reach of every individual.
INTERNATIONAL PATIENTS
VISA ASSISTANCE
ACCOMMODATION FACILITIES LOCAL MOBILE NUMBER
FREE DENTAL CONSULTATION
IN HOUSE 24/7 INTERPRETATION SERVICES COMPLIMENTARY AIRPORT PICKUP&
DROP
DEDICATEDRELATIONSHIPMANAGER&PATIENTCARE.
TRAVEL DESK.
AVAILABILITY OF INTERNATIONAL CHANNELS.
17. FLOOR DIRECTORY
RTIICS BUILDING
FLOOR PARTICULARS
GROUND FLOOR CARDIAC OPD,ECG,ECHO, EMERGENCY ,
TELE MEDICINE , SURGICAL OPD , EYE
OPD , HOLTER , TMT ROOM.
FIRST FLOOR ITU ( 4 , 5 ,6 ), O.T, CARDIAC DOCTOR - SURGEON
CHAMBER
SECOND FLOOR
RTIICS GENERAL WARD , SEMI
PRIVATE WARD
18. ACTC BUILDINGS-
FLOOR PARTICULARS
GROUND FLOOR New & Old OPD, Dietician room
FIRST FLOOR Academic unit, Office of Chief
medical Conference hall, OT
SECOND FLOOR Dialysis, Blood Bank, ITU- 4, 5, 6
THIRD FLOOR General ward, Private ward,
Linen store
FORTH FLOOR CSSD, Semi private ward, bio-
medical Microbiology
FIFTH FLOOR Cath-labs,CCU-23
SIXTH FLOOR ITU-7,8,9, Cardiac OT
SEVENTH FLOOR General ward, Housekeeping desk ,
ITU – 1, 2 , NICU, HDU , Duty
Doctors Room, Staff Refreshment
Room, Dept of Clinical Research
EIGHTH FLOOR Private , deluxe suit, Telephone
Operator ,Suit (2801)
19. INTRODUCTION ABOUT SPELIZALIZED
DEPARTMENT
The outpatient clinic of a hospital, also called an outpatient department provides
diagnosis and care for patients that do not need to stay overnight. The outpatient
department is an important part of the overall running of the hospital. Many patients are
examined and given treatment as outpatients before being admitted to the hospital at a
later date as inpatients. When discharged, they may attend the outpatient Clinics to
follow up department.
OBJECTIVES OF OPD-
1. Provision of general medical services to outpatients on
scheduled/unscheduled basis .
2. Family welfare Services , Counselling.
3. Health education.
4. Medical , nursing, & paramedical education.
IMPORTANCE OF OPD-
1. It also reduces the number of admissions to a hospital
to raise the threshold ofadmission.
2. It ensures that only those patients are admitted who really need inpatient care.
FUNCTION OF OPD-
1. To provide specialist diagnostic medical opinion to outpatients.
2. To treat patients on ambulatorybasis.
3. Screen patients for hospitalization.
4. Follow up treatment of discharged patients.
20. REVIEW OF LITERATURE
J Cutan Aesthet Surg . 2010 Sep-Dec 3(3) 151-155 Bhanu Prakash
Patient satisfaction is an important and commonly used indicator for measuring the quality in
health care. Patient satisfaction affects clinical outcomes, patient retention, and medical
malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality
health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the
success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in
dermatological practice.
Nettle man MD
Clinical Performance and Quality Health Care [01 Jan 1998, 6(1):33-
37]
The past decade has seen increased attention focused on patient satisfaction; however, there are
no universally accepted means of measuring patient satisfaction. A review of recent studies
reveals some interesting findings. Satisfaction has been shown to be related directly to patient
expectations; however, intuitive physician judgments about patient expectations may not
correlate with true expectations. Further, patient satisfaction may not correlate with the level of
clinical outcome. Recent advances have changed our understanding of this complex field.
Redmond GM , Sorrell JM
Outcomes Management for Nursing Practice [01 Apr 1999, 3(2):6772]
The purpose of this qualitative research study was to describe the lived experience and
satisfaction of 20 patients after discharge from two acute care rural hospitals. Issues
involved in measuring patient satisfaction are discussed in this article. Results of the
research are discussed within the themes of (1) knowledgeable watchfulness, (2) thoughtful
presencing, and (3) hospital: home and homeless. One pattern, nursing as a bridge, was
found throughout the interviews. The authors recommend incorporating qualitative
components in the study of patient satisfaction to capture the subtle, invisible ways that
nursing interventions can enhance patient satisfaction with quality health care.
Bell R , Krivich MJ , Boyd MS
Marketing Health Services [01 Jan 1997, 17(2):22-29]
21. The importance of maintaining high levels of patient satisfaction has been well researched
and thoroughly documented. Patient satisfaction can be measured, changed, controlled, and
managed effectively to aid in improvement quality.
Nevertheless, little research has been conducted to determine how patient satisfaction affects
quality or how satisfaction strategies affect patients' perceptions. The authors of this study view
patient satisfaction as a value-added component. They present a statistical process control-chart
method that can help implement and evaluate a CQI strategy for improving patient satisfaction.
The study illustrates how to measure patient satisfaction, create control charts, interpret the
results, and develop administrative applications aimed at fulfilling a CQI strategy.
Rashid Al-Abri Rashid Al-Abri* and Amine Al-Balushi Over
Over the past 20 years, patient satisfaction surveys have gained increasing attention as meaningful
and essential sources of information for identifying gaps and developing an effective action plan
for quality improvement in healthcare organizations. However, there are very few published
studies reporting of the improvements resulting from feedback information of patient satisfaction
surveys, and in most cases, these studies are contradictory in their findings. This article
investigates in-depth a number of research studies that critically discuss the relationship of
dependent and independent influential attributes towards overall patient satisfaction in addition
to its impact on the quality improvement process of healthcare organizations.
22. OBJECTIVE
To understand the history, functioning & workflow of the hospital
To observe the functioning of the Out-patient department.
To analyse the patient satisfaction survey
To identify the gaps
To recommend if any.
23. INTRODUCTION-
BROAD OVERVIEW
Patient satisfaction is an important and commonly used indicator for measuring
the quality in health care. Patient satisfaction affects clinical outcomes, patient
retention, and medical malpractice claims. It affects the timely, efficient, and
patient-centered delivery of quality health care.
OBECTIVE-
The main objective of this paper is to share the findings on patients' satisfaction about
various components of out-door patient department (OPD) services. In this study, the
OPD is defined as the hospital's department where patients received diagnoses and/or
treatment but did not stay overnight.
DETERMINANTS OF PATIENT SATISFACTION-
In the increasingly competitive market of healthcare industries, healthcare
managers should focus on achieving high or excellent ratings of patient satisfaction
to improve the quality of service delivery; therefore, healthcare managers need to
characterize the factors influencing patient satisfaction which are used as a means
to assess the quality of healthcare delivery. In order to understand various factors
affecting patient satisfaction, researchers have explored various dimensions of the
perceived service quality, as meaningful and essential measures of patient
perception of healthcare quality. Kaneet et al. (1997) and Marley et al. stated that
measuring satisfaction should "incorporate dimensions of technical, interpersonal,
social, and moral aspects of care".2 Research of patient satisfaction in advanced as
well as developing countries has many common and some
24. unique variables and attributes that influence overall
patient satisfaction.
METHODOLOGY
TRAINING DURATION- 3/1/2018- 3/4/2018
TIMING- MONDAY TO SATURDAY 9 AM – 5 PM
DATA COLLECTION METHOD-
PRIMARY DATA-
A questionnaire had been formulated in order to collect the
primary data consisting of close ended questions & open ended
questions. Questionnaire was mainly objective types based on
outpatient departmentservices, waiting time,facilities, behavior ofthe
staff, & support services.
SECONDARY DATA-
The secondary data had been collected directly from the
hospital, with the help of hospital yearly records & other
reports.
25. TIME TAKEN FOR BILLING AND
REGISTRATION
140
60
SATISFIED DISATISFIED
TIMETAKENFORBILLING®ISTRATION
30
70
SATISFIED DISATISFIED
DATA COLLECTION & INTERPITATION
PERCENTAGE AND NUMBER OF PATIENT SATISFIED & DISSATISFIED
1. TIME TAKEN FOR BILLING & REGISTRATION
PATIENTS NUMBER PERCENTAGE
SATISFIED 140 70%
DISATISFIED 60 30%
TOTAL PATIENTS 200 100%
Comments- 140 patients were satisfied and 60 patients were dissatisfied in the
above chart of TIME TAKEN FOR BILLING AND REGISTRATION
Comments- 70% patients were satisfied and 30% patients were dissatisfied in the above chart of
TIME TAKEN FOR BILLING AND REGISTRATION
26. TIME TAKEN FOR DOCTOR’S
CONCULTATION
170
30
SATISFIED DISSATISFIED
TIME TAKENFOR DOCTOR’S CONCULTATION
15%
85%
SATISFIED DISSATISFIED
2.TIME TAKEN FOR DOCTOR’SCONCULTATION
PATIENTS NUMBER PERCENTAGE
SATISFIED 170 85%
DISATISFIED 30 15%
TOTAL PATIENTS 200 100%
Comments -As we can see from the above chart 170 patient were satisfied and 30
patients were dissatisfied that TIME TAKEN FOR DOCTOR’S CONCULTATION
Comments -As we can see from the above chart 85% patient were satisfied and 15%
patient were dissatisfied that TIME TAKEN FOR DOCTOR’S CONCULTATION
27. 3.TIME TAKEN FOR BLOODCOLLECTION
PATIENTS NUMBER PERCENTAGE
SATISFIED 180 90%
DISATISFIED 20 10%
TOTAL PATIENTS 200 100%
Comments -As we can see from the above chart 180 patient were satisfied and 20
patients were dissatisfied that TIME TAKEN FOR BLOOD COLLECTION.
Comments -As we can see from the above chart 90% patient were satisfied and 10%
patient were dissatisfied that TIME TAKEN FOR BLOOD COLLECTION.
TIME TAKEN FOR BLOOD
COLLECTION
180
20
SATISFIED DISATISFIED
TIMETAKENFORBLOODCOLLECTION
10%
90%
SATISFIED DISATISFIED
28. 4. COMMUNICATION SKILLS & BEHAVIOUR OF STAFFS
PATIENTS NUMBER PERCENTAGE
SATISFIED 120 60%
DISATISFIED 80 40%
TOTAL PATIENTS 200 100%
Comments -As we can see from the above chart 120 patient were satisfied and 80 patients were dissatisfied
that COMMUNICATION SKILLS &BEHAVIOUR OF STAFFS
Comments -As we can see from the above chart 60% patient were satisfied and 40% patient were
dissatisfied that COMMUNICATION SKILLS &BEHAVIOUR OF STAFFS.
COMMUNICATION SKILLS AND
STAFF BEHAVIOUR
120
80
SATISFIED DISATISFIED
COMMUNICATION SKILLS AND
BEHAVIOURS STAFFS
40%
60%
SATISFIED DISATISFIED
29. 5. CLEANILESS OF HOSPITAL
PATIENTS NUMBER PERCENTAGE
SATISFIED 150 75%
DISATISFIED 50 25%
TOTAL PATIENTS 200 100%
Comments -As we can see from the above chart 150 patient were satisfied and 50 patient were
dissatisfied that CLEANLINESS OF HOSPITALS.
Comments -As we can see from the above chart 75% patient were satisfied and 25% patient were
dissatisfied that CLEANLINESS OF HOSPITALS.
160
140
120
100
80
60
40
20
0
CLEANLINESS OF HOSPITALS
150
50
0 0
NUMBER
SATISFIED DISATISFIED
CLEANLINESS OF HOSPITALS
25%
75%
SATISFIED DISATISFIED
30. 6.TOTAL NO OF PAITENT SATISFACTIED & DISATISFIED –
PATIENTS NUMBER OF RESPONSE PERCENTAGE
NO OF SATISFIED PATIENTS 760 76%
NO OF DISSATISFIED PATIENTS 240 24%
TOTAL PATIENTS 1000 100%
COMMENTS-The total no. of respondents were 200 & the total number of questions were 5. So the
total number of respondents were 1000. Among 1000 responses, 760 responses were satisfied and240
responses were dissatisfied.
COMMENTS-The total no. of respondents were 200 & the total number of questions were 5. So the
total number of respondents were 100%. Among 100% responses, 76% responses were satisfied and
24% responses were dissatisfied.
NUMBER OF RESPONSES
760
240
NO OF SATISFIED PATIENTS NO OF DISSATISFIED PATIENTS
NUMBER OF RESPONSE
24%
76%
NO OF SATISFIED PATIENTS
NO OF DISSATISFIED PATIENTS
31. PROBLEMAREAOFOPD
Prolonged waiting time in the registration &billing counter.
There is lack of housekeeping staff.
Public holiday not clearly display on the notice board.
Delays for collection of laboratory specimens & payments.
Lack of communications between the staffs.
No separate female changing room near the procedure room.
Parking space only available for doctors not patients.
Lack of ophthalmologist and paediatric medicine doctor.
There is no separate report deliverycounter.
32. RECOMMENDATIONS
No of housekeeping staff should be increase.
Female changing room should be situated near the procedure room.
No of billing counter as well as billing staff should be recruited.
There should be a specific report delivery counter.
Toilets should be clean regularly.
Parking space should be available for patients also.
A door should be fix in front of ECG & ECHO area to control the traffic.
There should be a few more ophthalmologist and paediatric medicine doctor.
Public holidays & doctors on leave should be clearly displayed on the notice
board for the convenience of the patient.
No of chairs in reception area should be increase.
33. CONCLUSION
It was a wonderful and learning experience for me while working on this project
This project took me through the various phases of project development and gave me
real insight into the world of the hospital. The joy of working and the thrill involved while
handling the various problems and challenges gave me the feel of the hospital industry.
It was due to this project I came to know how the hospital management
systems are designed and how the hospital works and the various procedures.
I enjoyed each and every bit of work I had put into this project.
34. BIBLIOGRAPHY
HTTP://WWW.NARAYANAHEALTH.ORG
Hekkert K.D., Cihangir S., Kleefstra S.M., Van den Berg B., Kool R.B. (2009), Patient satisfaction
revisited: a multilevel approach. Social Science & Medicine; 69:68-75.
J Cutan Aesthet Surg. 2010 Sep-Dec 3(3) 151-155 Bhanu Prakash
Nettleman MD
Clinical Performance and Quality Health Care [01 Jan 1998, 6(1):33-37]
Redmond GM , Sorrell JM
Outcomes Management for Nursing Practice [01 Apr 1999, 3(2):67-72]
Bell R , Krivich MJ , Boyd MS
Marketing Health Services [01 Jan 1997, 17(2):22-29]
Rashid Al-Abri Rashid Al-Abri* and Amine Al-Balushi
35. ANNEXURE
SURVEYOFPAITENTSATISFACTIONOFRABINDRANATHTAGOREINTERNATIONAL
INSTITUTE OF CARDIACSCIENCE
1. TIME TAKEN FOR REGISTRATION &BILLING
SATISFIED
DISATISFIED
2. TIME TAKEN FOR DOCTOR’S CONSULTATION
SATISFIED
DISATISFIED
3. TIME TAKEN FOR BLOOD COLLECTION
SATISFIED
DISSATISFIED
4. COMMUNICATION / BEHAVIOUR OF STAFF
SATISFIED
DISSATISFIED
5. CLEANLINESS OF HOSPITAL
SATISFIED
DISSATISFIED
CONTACT NO.
EMAILID
VISIT DATE
SEX
AGE
NAME-