These slides are from a visiting lecture I gave to the University of York HCI MSc students for the Advanced Topics in HCI module in February 2013. In the lecture I touched on the history of participatory design, and talked about the specific challenges of planning, organising and facilitating design workshops with older people (but also the great insights that this can bring). At the end I talk about some examples of the work I have done on the Banking for the Older Old project. Great bunch of students!
Participatory Design with Older People (Feb 2014)John Vines
Talk given to the University of York HCI Masters on 3rd February 2014. In the lecture I touched on the history of participatory design, and talked about the specific challenges of planning, organising and facilitating design workshops with older people (but also the great insights that this can bring). At the end I talk about some examples of the work I have done on the Banking for the Older Old project.
This is a slight adaptation of the talk given to the same course in 2013.
Talk given to Edinburgh College of Art Design Informatics group on 7th November 2013. The talk focused on giving a very brief intro to participatory design, and then talked through three case studies of participatory design with older citizens.
Why is eAccessibility always thought about in terms of compliance with standards like WCAG?
What happens when you consider the needs of disabled and elderly people as a challenge to be more innovative?
Inclusion expert Jonathan Hassell's QITCOM-12 gives examples of what can happen when organisations embrace innovation through inclusion.
More detailed examples available from: http://www.hassellinclusion.com/2011/10/beyond-inclusion-and-reverse-inclusion/
2010: MyDisplay - Accessibility Preferences Aren't for SissiesJonathan Hassell
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) at IMS Global Learning Impact Awards, Long Beach CA; Unitech 2010, Oslo; Interagency Dialogue on Cloud Computing and Auto-Personalization, Washington DC; BCS HCI workshop on
Accessibility, User Profiling & Adaptation, Dundee; and Access to digital content for education workshop, Tromsø in 2010.
Covers: how disabled people might be excluded from digital participation; disabled people's use of the web, compared to what it could be; if there's so much to gain, what's getting in the way; how current inclusion models don't help; how the BBC have learnt from our past attempts to provide information on assistive technologies and accessibility settings of browsers and operating systems; how the BBC have learnt from our attempts to provide site-based accessibility personalisation; how we've researched other people's 'AAA' tools and found 5 guidelines which successful tools need to follow; how we used those guidelines to direct the creation of our new 'MyDisplay' accessibility personalisation system which we have rolled out across bbc.co.uk; what early users think about MyDisplay and how we are testing it more widely; how global collaboration initiatives like GPII can help adoption of such tools and enable more disabled and elderly people to participate in the digital economy
Using Online Social Networks to Build Buzz, Community & Support for Your CauseJonathon Colman
A presentation I gave at the NTEN 2007 NTC in Washington, DC with Heather Holdridge of Care2 and Scott Goodstein of the Obama 2008 campaign. My section of the panel (this presentation) covered an introduction to online social networks and a specific case study of using social news networks for good.
You can learn more about Jonathon Colman at http://www.jonathoncolman.org/
Invited talk at NSF Workshop on Social-Computational Systems (SoCS) on Mike Pazzani‘s Computational Models and Techniques panel with Tuomas Sandholm, Lise Getoor, and Tina Eliassi.
http://cognitivecomputing.wordpress.com/2011/06/10/socs-computational-models-and-techniques-a-case-study/
Participatory Design with Older People (Feb 2014)John Vines
Talk given to the University of York HCI Masters on 3rd February 2014. In the lecture I touched on the history of participatory design, and talked about the specific challenges of planning, organising and facilitating design workshops with older people (but also the great insights that this can bring). At the end I talk about some examples of the work I have done on the Banking for the Older Old project.
This is a slight adaptation of the talk given to the same course in 2013.
Talk given to Edinburgh College of Art Design Informatics group on 7th November 2013. The talk focused on giving a very brief intro to participatory design, and then talked through three case studies of participatory design with older citizens.
Why is eAccessibility always thought about in terms of compliance with standards like WCAG?
What happens when you consider the needs of disabled and elderly people as a challenge to be more innovative?
Inclusion expert Jonathan Hassell's QITCOM-12 gives examples of what can happen when organisations embrace innovation through inclusion.
More detailed examples available from: http://www.hassellinclusion.com/2011/10/beyond-inclusion-and-reverse-inclusion/
2010: MyDisplay - Accessibility Preferences Aren't for SissiesJonathan Hassell
Presentation given by Jonathan Hassell (Head of Audience Experience & Usability) at IMS Global Learning Impact Awards, Long Beach CA; Unitech 2010, Oslo; Interagency Dialogue on Cloud Computing and Auto-Personalization, Washington DC; BCS HCI workshop on
Accessibility, User Profiling & Adaptation, Dundee; and Access to digital content for education workshop, Tromsø in 2010.
Covers: how disabled people might be excluded from digital participation; disabled people's use of the web, compared to what it could be; if there's so much to gain, what's getting in the way; how current inclusion models don't help; how the BBC have learnt from our past attempts to provide information on assistive technologies and accessibility settings of browsers and operating systems; how the BBC have learnt from our attempts to provide site-based accessibility personalisation; how we've researched other people's 'AAA' tools and found 5 guidelines which successful tools need to follow; how we used those guidelines to direct the creation of our new 'MyDisplay' accessibility personalisation system which we have rolled out across bbc.co.uk; what early users think about MyDisplay and how we are testing it more widely; how global collaboration initiatives like GPII can help adoption of such tools and enable more disabled and elderly people to participate in the digital economy
Using Online Social Networks to Build Buzz, Community & Support for Your CauseJonathon Colman
A presentation I gave at the NTEN 2007 NTC in Washington, DC with Heather Holdridge of Care2 and Scott Goodstein of the Obama 2008 campaign. My section of the panel (this presentation) covered an introduction to online social networks and a specific case study of using social news networks for good.
You can learn more about Jonathon Colman at http://www.jonathoncolman.org/
Invited talk at NSF Workshop on Social-Computational Systems (SoCS) on Mike Pazzani‘s Computational Models and Techniques panel with Tuomas Sandholm, Lise Getoor, and Tina Eliassi.
http://cognitivecomputing.wordpress.com/2011/06/10/socs-computational-models-and-techniques-a-case-study/
When the dust settles - a keynote for E-Learning 2.0, Brunel University, 2011miravogel
Slides from 'When the dust settles', a keynote presentation for E-Learning 2.0, Brunel University, 2011.
N.b. there are speakers notes on each slide, which you'll see if you download.
Creative Commons attribution-share-alike.
Presentation shared by author at the 2019 EDEN Annual Conference "Connecting through Educational Technology" held on 16-19 June, 2019 in Bruges, Belgium.
Find out more on #eden19 here: http://www.eden-online.org/2019_bruges/
The Future of Social Objects - Internetome ConferenceDavid Orban
What are the design principles that will drive the creation of the next generation of objects? When you can safely assume that not only ubiquitous, high bandwidth networked communications are available, but also that the behaviour of people has been already primed to understand, and almost empathically relate to realtime data collection, and feedback, entirely new classes of useful objects can emerge. Couple this with rapid prototyping, and the tight feedback loop of constantly measuring interaction, with its resulting utility, and what you’ll find is a radically different way of organizing the creation, distribution, use, and re-use of the manufactured world we live in.
Accessibility as Innovation: Creating accessible user experiencesWhitney Quesenbery
Designing a web for everyone is a conscious act of innovation. Instead of focusing on barriers, we can put people first for delightful user experiences.
From Social Media To Human Media - critical reflection on social media & some...Niels Hendriks
This is a presentation by Liesbeth Huybrechts & Niels Hendriks given at the Glocal Conference in Macedonia in 2009. It makes a critical reflection on so-called social media and presents some design methods and projects dealing with social environments.
A. Ram (2011). Open Social Learning Communities. Keynote address at International Conference on Web Intelligence, Mining and Semantics (WIMS-11), May 27, 2011, Sogndal, Norway. See http://cognitivecomputing.wordpress.com/2011/05/27/open-social-learning-communities/
Slides used to facilitated the Introduction to Connected Learning session in #etmooc (http://etmooc.org). Supporting resources found at: http://bit.ly/Xv3R3P
The following pages document my responses to the online discussion questions in the Spring 2017 version of ARC 211 American Diversity and Design at the University at Buffalo – State University of New York.
This is the large version. A very cut down version was presented at my Inaugural Lecture on 5 March 2014, Bristol, UK which is now on YouTube: make some coffee and take a peek? https://www.youtube.com/watch?v=HWnyfqOxR6E
When the dust settles - a keynote for E-Learning 2.0, Brunel University, 2011miravogel
Slides from 'When the dust settles', a keynote presentation for E-Learning 2.0, Brunel University, 2011.
N.b. there are speakers notes on each slide, which you'll see if you download.
Creative Commons attribution-share-alike.
Presentation shared by author at the 2019 EDEN Annual Conference "Connecting through Educational Technology" held on 16-19 June, 2019 in Bruges, Belgium.
Find out more on #eden19 here: http://www.eden-online.org/2019_bruges/
The Future of Social Objects - Internetome ConferenceDavid Orban
What are the design principles that will drive the creation of the next generation of objects? When you can safely assume that not only ubiquitous, high bandwidth networked communications are available, but also that the behaviour of people has been already primed to understand, and almost empathically relate to realtime data collection, and feedback, entirely new classes of useful objects can emerge. Couple this with rapid prototyping, and the tight feedback loop of constantly measuring interaction, with its resulting utility, and what you’ll find is a radically different way of organizing the creation, distribution, use, and re-use of the manufactured world we live in.
Accessibility as Innovation: Creating accessible user experiencesWhitney Quesenbery
Designing a web for everyone is a conscious act of innovation. Instead of focusing on barriers, we can put people first for delightful user experiences.
From Social Media To Human Media - critical reflection on social media & some...Niels Hendriks
This is a presentation by Liesbeth Huybrechts & Niels Hendriks given at the Glocal Conference in Macedonia in 2009. It makes a critical reflection on so-called social media and presents some design methods and projects dealing with social environments.
A. Ram (2011). Open Social Learning Communities. Keynote address at International Conference on Web Intelligence, Mining and Semantics (WIMS-11), May 27, 2011, Sogndal, Norway. See http://cognitivecomputing.wordpress.com/2011/05/27/open-social-learning-communities/
Slides used to facilitated the Introduction to Connected Learning session in #etmooc (http://etmooc.org). Supporting resources found at: http://bit.ly/Xv3R3P
The following pages document my responses to the online discussion questions in the Spring 2017 version of ARC 211 American Diversity and Design at the University at Buffalo – State University of New York.
This is the large version. A very cut down version was presented at my Inaugural Lecture on 5 March 2014, Bristol, UK which is now on YouTube: make some coffee and take a peek? https://www.youtube.com/watch?v=HWnyfqOxR6E
Marco mason @ smithsonian welcome wednesdays march 26th, 2014Marco Mason
In this presentation I give an overview of Dime4heritage research project and present early findings. Fo rumor info about the research: http://marcomason.mit.edu/pagina-portfolio
This slides were presented at Smithsonian Welcome Wednesdays http://www.youtube.com/watch?v=c4yIYOJSkWs
'Users, participants, co-designers or just pesky humans?
On the challenges of human centred research in Human-Computer Interaction.'
A main aspiration of HCI is to be human- and user- centred in its approach to creating novel digital interactions. But how do we engage, involve and encourage end users to participate in HCI? The field has tackled this challenge in many ways. Notably, Participatory Design has been widely adopted in order for users and stakeholders to become active part of the technology development process itself. This, however, is no easy feat.
In this lecture, Professor Luigina Ciolfi will examine how focusing on people, their practices and the places where they occur does lead to illuminating insights, but also brings hefty challenges. Understanding and bridging cultures, languages, priorities, and identities is hard work, with difficult negotiations and some failures bound to happen along the way. Drawing from her experience of human-centred and participatory research on topics such as cultural heritage technologies, mobile and nomadic lives, interaction in public spaces, and tangible and embodied interaction design, Luigina will reflect on the opportunities, successes and difficulties that arise when working in partnership with end-users, and on what being “human-centred” means for HCI in an age of apparent ubiquitous sharing and participation.
Arc211:American Diversity and Design:Jason LiengJason Lieng
This is the entirety of the Diversity and Design course compiled into a project that I've created. I hope you enjoy the project as you search through the many things that I have learned throughout this semester and that you will find new things that you have never thought of yet once you read this.
Technology as a Cultural Practice - UX AustraliaRachel Hinman
How do you design a mobile money service for people in rural Uganda who’ve never had a bank account? How do you test the usability of a mobile phone’s address book for users in rural India who’ve never had an address… yet alone an analog address book?
As cheap PCs and inexpensive mobile phones flood the global market, usability and user experience professionals will encounter more and more questions like these – questions that challenge not only our research tools and methodologies, but our fundamental assumptions about how people engage with technology. In this talk, Rachel will share insights she’s gained through creating experiences that must scale across vastly different cultures. She’ll share her thoughts on the challenges and opportunities designing for global markets will present to the user experience industry in the years to come.
Multimedia Information Retrieval: Bytes and pixels meet the challenges of hum...maranlar
Within computer science, "Multimedia" is a field of research that investigates how computers can support people in communication, information finding, and knowledge/opinion building. Multimedia content is defined broadly. It includes not only video, but also images accompanied by text and other information (for example, a geo-location). It can be professionally produced, or generated by users for online sharing. Computer scientists historically have a “love-hate” relationship with multimedia. They “love” it because of the richness of the data sources and the wealth of available data, which leads to interesting problems to tackle with machine learning. They “hate” it because multimedia is a diffuse and moving target: the interpretation of multimedia differs from person to person, and changes over time in the course of its use as a communication medium. This talk gives a view onto ongoing research in the area of multimedia information retrieval algorithms, which help people find multimedia. We look at a series of topics that reveal how pattern recognition, text processing, and crowdsourcing tools are used in multimedia research, and discuss both their limitations and their potential.
Contemporary Theories in Design Research
Master Program of Innovation and Design,Department of Industrial Design,National Taipei University of Technology
Slides for session 2 of the Interaction Design Methods for Digital Civics module - these are for part 2 of the session on a simple way of categorising design methods.
Slides for session 2 of the Interaction Design Methods for Digital Civics module - these are for part 1 of the session, where I gave an overview of the Banking for the Older Old project and the range of different methods used throughout.
Making family care work: Dependence, privacy and remote home monitoring telec...John Vines
Slides for my talk accompanying our UbiComp 2013 paper 'Making Family Care Work: Dependency, Privacy and Remote Home Monitoring Telecare Systems'. The paper and talk focused on a field-trial of a remote monitoring system designed to allow family members to remotely 'check-in' on their older relatives who lived on their own. The paper picks apart many of the trust and privacy issues of the system, and unravels the problems the system poses for older peoples independence. Full paper can be accessed here: http://dl.acm.org/citation.cfm?id=2493432.2493469&coll=DL&dl=GUIDE&CFID=380590099&CFTOKEN=64685270
Configuring participation: On how we involve people in designJohn Vines
Slides to accompany my (again, oh too short 17 minute) CHI 2013 talk. In the talk and paper I explore the diverse ways in which 'participation' in HCI and design is often talked about, and speculate that the way in which we make sense of traditional tenets of participatory design such as 'the workshop' can be reimagined by looking at them as performances, or as multiple forms of ongoing participation, or if we reflect on our (the designers/researchers) own agency in the participatory process. Our paper can be accessed here: http://dl.acm.org/citation.cfm?id=2470654.2470716&coll=DL&dl=GUIDE&CFID=380590099&CFTOKEN=64685270
Unpicking how (some) participatory design methods work (with older people)John Vines
This was supposed to be a 45ish minute talk I was going to give as part of Aarhus University's 'Summer PIT' summer school in 2013. Sadly illness meant I couldn't do it - but the slides are here nonetheless. The plan was to reflect on my own experiences as an agent in predetermining the ways in which participants can take part and take ownership over design projects, and take a critical stance on my influence. I was going to do this through analysing the methodological decision I made in three different projects.
Questionable concepts: Critique as a resource for designing with eighty somet...John Vines
Slides accompanying my 17 (!) minute talk for our CHI 2012 paper 'Questionable Concepts: Critique as a Resource for Designing with Eighty Somethings'. The talk and paper focuses on one of the design methods we used in the Banking for the Older Old project to engage participants in the early stages of idea generation and critique during workshops. Full paper can be access here: http://dl.acm.org/citation.cfm?id=2207676.2208567&coll=DL&dl=GUIDE&CFID=380590099&CFTOKEN=64685270
Cheque mates: Participatory design of digital payments with eighty somethingsJohn Vines
Slides from my second CHI 2012 talk for our paper 'Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings'. This talk and paper followed on from where Questionable Concepts left off, talking about the resulting participatory design process and how wider public outcry related to the end of cheque clearing in the UK dominated workshops.
Full paper can be accessed here: http://dl.acm.org/citation.cfm?id=2207676.2208569&coll=DL&dl=GUIDE&CFID=380590099&CFTOKEN=64685270
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Explore the essential graphic design tools and software that can elevate your creative projects. Discover industry favorites and innovative solutions for stunning design results.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
1. Participatory Design
with Older People
John Vines
Digital Interaction Group
Culture Lab, Newcastle University
di.ncl.ac.uk
email: john.vines@ncl.ac.uk
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2. outline of talk
11.20 A brief history of participatory design
11.40 The challenges of ageing populations
12.00 Mini activity?
12.15 BREAK
12.25 Case study
12.45 Final activity (group work)!
13.05 Final activity (discussion)!
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3. part one
a brief history of
participatory design
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4. a simple definition
‘Participatory Design (PD) represents [an] approach towards
computer systems design in which the people destined to use the
system play a critical role in designing it.’
- Schuler & Namioka, 1993, p.xi
… but it is often a lot more complicated than this!
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5. one time, in Scandinavia…
Participatory Design
Co-Operative Design
a concern with the politics of system design
no technology is ‘neutral’
dislocation and deskilling of workers
exertion of the management's control over their workforce
- Kensing & Blomberg, 1998
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7. questioning and alternatives
‘we must use our curiosity and creativity to question solutions
[…] we must use the insight to help ordinary users raise similar
questions to the specific technologies proposed to them. This
is an agenda that has many levels – from questioning wellestablished human-computer interaction paradigms, via
questioning IT strategies on a societal level, to helping users in
particular organisations participate in technological
development. The latter is what we often call participatory
design, but I would claim that it does not come without the
former.’
- Bødker, 2003, p.88
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8. traditions and transcendence
a fundamental tension in all ‘user-focused’ systems design is
balancing an understanding and incorporation of existing
traditions with providing opportunities for individuals to
transcend and break existing boundaries
- Ehn, 1989
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9. a little later, in the United States
‘… to empower users to act as full participants in the design of
systems that will have impact on their jobs and their work-lives.
… to improve knowledge acquisition for design, and the quality
of the resulting system, by involving the people with job
expertise (the people who do the job) in the design process.
… to improve the flow of the software engineering process by
bringing representatives from major components of that
process into the design phase a co-owners of the design.’
- Muller, 1991, p.225
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10. the ‘third space’ of participatory design
- Muller, 2003
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11. the ‘workshop’
‘… workshops are usually held to help diverse parties (“stakeholders”) communicate
and commit to shared goals, strategies, and outcomes (e.g., analyses, designs,
and evaluations, as well as workplace-change objectives). Workshops are often
held at sites that are in a sense neutral – they are not part of the software
professionals’ workplace, and they are not part of the workers’ workplace.’
- Muller, 2003, p.1060
future workshops
- Kensing and Madsen, 1991
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14. warning: terminological overload!
The original term for Participatory Design
use in Scandinavia in the 1970s-late
1980s
co-operative design
Participatory design (with a big P)
participatory design (with a little p)
co-design (collaborative design)
co-creation
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A view of end-user involvement in design
to destabilise power structures and
empower workers/users
A view of end-user involvement in design
to inform more approximately designed
systems and provide grounded insight
A balanced and integrative approach to
broad stakeholder and user involvement in
design
As per co-design, but with core principle
that all people (and not just designers) are
creative and create their own systems
www.johnvines.eu
John Vines
15. quick thinking time!
Get together in pairs (or threes) and…
1. … define one potential ‘user’ group of technology that you
believe may benefit from being involved in a participatory
design process(don’t choose older people! – but do
choose something related to your Master’s project if
appropriate).
2. … come up with a research question or topic you think
might be interesting to explore in some design workshops
with this group.
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17. ageing populations
Ageing demographics - ‘Very’ old fastest growing age group worldwide
By 2050, over 65s will outnumber all children under the age of 14 worldwide
1/7th of all UK government public spending is on pensions
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18. the challenge for HCI
Accessibility is now law: Equality Act 2012
http://www.legislation.gov.uk/ukpga/2010/15/contents
The retirement age has risen and almost inevitably will again in the near
future meaning the workforce will include older users
The spending power of the over sixty-five population is enormous
Older users represent the biggest (and maybe the last) untapped source
of new internet users (only approx. 20% of over-70s use the internet at
the moment – but this is growing massively)
Some of the services offered on the web are almost perfect for helping
with independence in later life (i.e., internet shopping, online banking,
continued family communications)
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19. the challenge for HCI
Most HCI research on the topic of ageing focuses on age-related
functional decline, OR on negative perceptions of ageing:
-
-
-
-
-
Memory
Attention
Visual acuity
Dexterity
Hearing
-
-
-
-
Social Isolation
Safety
Risks
Disease and
Health Conditions
-
-
-
-
-
Fun
Enjoyment
Pleasure
Sharing Skills
?
See: http://www.nngroup.com/reports/accessibility/beyond_ALT_text.pdf
See: Vines et al. (in press – but I can send you an unpublished copy)
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21. an even bigger challenge for HCI
Dementia is a global decline in cognitive function – this means that
no aspect of your mental faculties is left unimpaired
In the UK in 2010, 800,000 people live with dementia. Predicted
to rise to 1m by 2021, and 1.7m by 2050.
If there is approx. 20 of us in this room, 6-9 of us will likely die with
the condition (unless a cure is found)
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22. an even bigger challenge for HCI
Massive strain on
healthcare and society
as a whole…
… but what about
supporting positive
experiences of dementia?
Wallace et al. 2013
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23. an even bigger challenge for HCI
Massive strain on
healthcare and society
as a whole…
… but what about
supporting positive
experiences of dementia?
Lindsay et al. 2012
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24. question time!
You have been tasked with both arranging and facilitating
some participatory design workshops with a groups of 80 year
olds, some of whom (but not all) have early-onset dementia …
… in pairs or small groups, discuss what you think some of
the potential issues and problems you may come across in
both arranging and running these workshops.
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5-10 minutes!
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25. practical issues
Older people (very generally!)
People living with dementia
(again, very generally!)
finding participants
‘all of the above’, and…
method of recruitment
reviewing and recapping
turning up for sessions
abstractness & focus on detail
consistent point of contact
diversity and heterogeneity
harnessing existing groups
deviating discussion
difficulty articulating view
used to ‘get what you’re given’
dominated by carers
sensory concerns
Lindsay et al. 2012b; Vines et al. 2012a; 2012b
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Lindsay et al. 2012a
John Vines
30. biographies
semi-structured interviews and
visits to peoples homes
ask participants to tell us their life
story with occasional focused
questions of experiences of the
research topic
as interview develops, ask to be
shown relevant ‘artifacts’ and
‘materials’ around the home
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31. financial biographies
“I have a spot here where I save up. I’ll
always have so much for the
housekeeping. … I do have a certain
amount of cash which I like by me … I go
to the bank and I get so much money out
of the bank. I make sure that I have so
much money in.” – Jean, 88
“I write out me carers, me gas, me light,
me phone and hair, feet - chiropodist,
water, television, St Leonard’s Hospice
which I support, church – how much I
donate each week and then I give a bit
extra at Christmas, that all goes down.” –
Thora, 89
“If I want anything out of the wall, Nigel will
get me 100 out if I need it.” – Barbara, 95
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32. financial biographies
make participants feel at ease and
allows them to tell us stories of their life
provides a good understanding of
existing traditions, why people do
them based on their life story, and the
barriers new systems make
the ‘site’ is peoples homes, meaning
they can access supplementary
materials to give more insight
not so useful for ‘transcendence’
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33. invisible design
short films, usually a dialogue
between two characters, about a
new technology one of the
characters is using
used in group workshops to prompt
discussion
the technology is in the scene but
never ‘seen’ (hence invisible)
created to promote discussion
about the experiences and context
of use of the technology, and not
physical qualities of the interface or
system
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35. invisible design
“Well I visualise it as a blank note with no sum on.” - Margaret, 82
“Like a cheque in other words.” – Iris, 81
“I don’t trust the banks, I don’t trust the finance institutions, because it’s only one
operator filling in one set of numbers, puts in the wrong number, the wrong initial
on a name, and you’re in hock” – Jean, 82
“the Queen’s head disappeared if handed to unauthorised payee. How do we
know we are going to buy something e.g. a lady goes shopping for shoes and
may visit 10 shops before she finds what she wants. How does she pay if not one
of the authorised payees?” – Rita, 84
“if they’d shown us some of the money that was supposed to be there, and how it
worked, it would be more helpful to me” – Edith, 87
John Vines
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36. invisible design
new design suggestions
suggestions of how existing (nondigital) technologies exist negating the
need for the new design
further understanding of existing
traditions, practices and desires
through participants concerns about
the invisible design
avoids focusing on tangible details –
however, can be a significant barrier
to some people to participate
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John Vines
37. questionable concepts
a collection of cards provided to
participants in a pack to take home
with them after a workshop
each card has a pictorial illustration
of an idea – the idea relates to
insights from the biographies or
invisible design discussions
the idea is ‘questionable’ – i.e., not
entirely practical, feasible, and may
in some respects go against the
values of participants
The card also includes a set of
questions related to the ideas for
participants to answer
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John Vines
42. questionable concepts
“If this actually came to pass it would
be just a way for the banks and
financial institutions to make more
money for the “fatcats” and the
shareholders and to exploit the man in
the street”- Rita, 83
““hide it in code among telephone
numbers in my diary.” - Agatha, 81
“I like the idea on the front of an iPad
type wallet … But you could also, I feel,
have a card that you could put into a
computer or a screen and you would
call up your accounts, and see them.”
- Dolores, 81
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John Vines
43. questionable concepts
allows the telling of stories and
experiences people have had in their
lives relevant to the design context –
again, understanding tradition
supports critique of ideas but also
creativity in the form of alternative
suggestions – transcendence reflecting
onto existing traditions
is tactile – something that is valued by
many older people – and can be
completed at home, offering time for
reflection
uncomplex data – writing on the cards,
scribbles of ideas, and discussions
prompted by each card
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John Vines
44. activity time!
Group yourselves into teams of 3-5.
You have a pack of quote cards, and two sheets of A3 paper
each.
In the remaining time, work as a group to categorise the
quotes into related topics or themes (spend about 10 minutes
on this – no need for any rigor!). For the final 10 minutes,
choose one collection of quotes to develop a ‘questionable
concept’ on the other sheet. Tell us what the idea is, how it
relates to the quotes, and write three questions you would like
to get participants thinking about.
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John Vines
45. references
Bødker, S. 2003. A for Alternatives. Scandinavian Journal of Information Systems . 15, 1, 87-89.
Briggs, P., Mark Blythe, John Vines, Stephen Lindsay, Paul Dunphy, James Nicholson, David Green, Jim Kitson,
Andrew Monk, and Patrick Olivier. 2012. Invisible design: exploring insights and ideas through ambiguous film
scenarios. In Proceedings of the Designing Interactive Systems Conference (DIS '12). ACM, New York, NY, USA,
534-543.
Ehn, P. 1989. Work oriented design of computer artefacts. Stockholm, Arbetslivscentrum.
Ehn, P., and Kyng, M. 1992. Cardboard Computers: Mockingit-up or Hands-on the Future. In: Design at Work .
Lawrence Erlbaum, 169-196.
Gaver, W., Mark Blythe, Andy Boucher, Nadine Jarvis, John Bowers, and Peter Wright. 2010. The prayer
companion: openness and specificity, materiality and spirituality. In Proceedings of the SIGCHI Conference on
Human Factors in Computing Systems (CHI '10). ACM, New York, NY, USA, 2055-2064.
Gaver, W., Andy Boucher, John Bowers, Mark Blythe, Nadine Jarvis, David Cameron, Tobie Kerridge, Alex Wilkie,
Robert Phillips, and Peter Wright. 2011. The photostroller: supporting diverse care home residents in engaging
with the world. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '11).
ACM, New York, NY, USA, 1757-1766.
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John Vines
46. references
Lindsay, S., Katie Brittain, Daniel Jackson, Cassim Ladha, Karim Ladha, and Patrick Olivier. 2012. Empathy,
participatory design and people with dementia. In Proceedings of the SIGCHI Conference on Human Factors in
Computing Systems (CHI '12). ACM, New York, NY, USA, 521-530.
Lindsay, S., Daniel Jackson, Guy Schofield, and Patrick Olivier. 2012. Engaging older people using participatory
design. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '12).
Kensing, F., and Madsen, K.H. 1991. Generating visions: Future workshops and metaphorical design. In J.
Greenbaum & M. Kyng (eds.), Design at work: Cooperative design of computer systems. Hillsdale NJ US:
Erlbaum
Kensing, F., and Blomberg, J. 1998. Computer-Supported Cooperative Work, 7 (3-4), 167-185.
Muller, M. J. 1991. PICTIVE—an exploration in participatory design. In Proceedings of the SIGCHI Conference on
Human Factors in Computing Systems (CHI '91), Scott P. Robertson, Gary M. Olson, and Judith S. Olson (Eds.).
ACM, New York, NY, USA, 225-231.
Muller, M J. 2002. Participatory design: the third space in HCI. In The human-computer interaction handbook,
Julie A. Jacko and Andrew Sears (Eds.). L. Erlbaum Associates Inc., Hillsdale, NJ, USA 1051-1068.
Schuler, D., and Namioka, A. 1993. Participatory design: Principles and practices. Lawrence Erlbaum, New
Jersey, USA.
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47. references
Vines, J., Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, and Patrick Olivier. 2012. Questionable
concepts: critique as resource for designing with eighty somethings. In Proceedings of the SIGCHI Conference
on Human Factors in Computing Systems (CHI '12). ACM, New York, NY, USA, 1169-1178.
Vines, J., Mark Blythe, Paul Dunphy, Vasillis Vlachokyriakos, Isaac Teece, Andrew Monk, and Patrick Olivier.
2012. Cheque mates: participatory design of digital payments with eighty somethings. In Proceedings of the
SIGCHI Conference on Human Factors in Computing Systems (CHI '12). ACM, New York, NY, USA,
1189-1198.
Vines, J., Mark Blythe, Paul Dunphy, and Andrew Monk. 2011. Eighty something: banking for the older old. In
Proceedings of the 25th BCS Conference on Human-Computer Interaction (BCS-HCI '11). British Computer
Society, Swinton, UK, UK, 64-73.
Wallace, J., Wright, P., McCarthy, J., Green, D., Thomas, J., and Olivier, P. A design-led inquiry into Personhood
in Dementia. 2013. In proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI
’13), ACM, New York, NY, USA.
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