Slides for session 2 of the Interaction Design Methods for Digital Civics module - these are for part 1 of the session, where I gave an overview of the Banking for the Older Old project and the range of different methods used throughout.

1. Interaction Design Methods
for Digital Civics
Session 2: The Landscape of Design Methods
John Vines john.vines@ncl.ac.uk

2. Overview of Session
Support you in understanding the range of different
methods and techniques that can be used across a
single project related to digital civics
Exploring simple ways to categorise and make
sense of the basic qualities of methods across the
lifespan of a project
Promote thought about the ways in which methods
might have to adapted or tweaked for different
projects

3. BANKING FOR THE ‘OLDER OLD’
Financial and Digital Inclusion for Eighty Somethings
See: www.eightysomething.org

4. collaborative design (2 months)
group workshops (1 month)
stakeholder engagement (2 months)
qualitative research (3 months)
gathering feedback on design (2 months)
development of initial prototypes (2 months)
policy and implementation (6 months)
Overview of project
(18 months)

5. QUALITATIVE RESEARCH (3 months)
Financial Biographies
See: Vines, J. et al. 2011. Eighty Something: Banking for the Older Old

6. QUALITATIVE RESEARCH (3 months)
Materiality – Controllability – Locality - Transferability
See: Vines, J. et al. 2011. Eighty Something: Banking for the Older Old

7. ENGAGEMENT WITH STAKEHOLDERS
Theme Generation Workshops

8. ENGAGEMENT WITH STAKEHOLDERS
Pastiche Scenarios
See: Blythe and Wright. 2006. Pastiche Scenarios: Fiction as a Resource for User Centred Design

9. ENGAGEMENT WITH STAKEHOLDERS
Identifying ‘needs’ and ‘barriers’

10. ENGAGEMENT WITH STAKEHOLDERS
Ideation

11. collaborative design (2 months)
group workshops (1 month)
stakeholder engagement (2 months)
qualitative research (3 months)
gathering feedback on design (2 months)
development of initial prototypes (2 months)
policy and implementation (6 months)
Overview of project
(18 months)

12. GROUP WORKSHOPS
‘Technology Tea Parties’
See: Coventry, L., and Jones, E. 2012. The role of tea parties to
elicit requirements to support the mobility of older adults.

13. INVISIBLE DESIGN
Film as provocation – dialogue driven – unseen technology – avoids focus on critique
See: Briggs, P. et al. 2012. Invisible design: exploring
insights and ideas through ambiguous film scenarios

15. “I don’t trust the banks, I don’t trust the finance institutions, because it’s
only one operator filling in one set of numbers, puts in the wrong
number, the wrong initial on a name, and you’re in hock” – Jean, 82
“the Queen’s head disappeared if handed to unauthorised payee. How
do we know we are going to buy something e.g. a lady goes shopping for
shoes and may visit 10 shops before she finds what she wants. How does
she pay if not one of the authorised payees?” – Rita, 84
“Well I visualise it as a blank note with no sum on.” – Margaret, 82
“Like a cheque in other words.” – Iris, 81
“if they’d shown us some of the money that was supposed to be there,
and how it worked, it would be more helpful to me” – Edith, 87

16. QUESTIONABLE CONCEPS
Ideas from stakeholder ideation – ‘chindōgus’ – counter to values – harness critique
See: Vines, J. et al. 2012. Questionable concepts: critique
as resource for designing with eighty somethings.

17. QUESTIONABLE CONCEPS
Ideas from stakeholder ideation – ‘chindōgus’ – counter to values – harness critique
See: Vines, J. et al. 2012. Questionable concepts: critique
as resource for designing with eighty somethings.

18. QUESTIONABLE CONCEPS
printed on cards – physicality – quotes for context – reflection between workshops
See: Vines, J. et al. 2012. Questionable concepts: critique
as resource for designing with eighty somethings.

20. collaborative design (2 months)
group workshops (1 month)
stakeholder engagement (2 months)
qualitative research (3 months)
gathering feedback on design (2 months)
development of initial prototypes (2 months)
policy and implementation (6 months)
Overview of project
(18 months)

21. See: Vines, J. et al. 2012. The joy of cheques:
trust, paper and eighty somethings.

22. See: Vines, J. et al. 2012. The joy of cheques:
trust, paper and eighty somethings.

23. ‘RAPID PROTOTYPING’
- semi-functional prototypes to gather initial feedback from participants
- emphasis still on provocation, not on problem solving

24. ‘RAPID PROTOTYPING’
- semi-functional prototypes to gather initial feedback from participants
- emphasis still on provocation, not on problem solving

25. FUNCTIONAL PROVOTYPES
Community ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

26. FUNCTIONAL PROVOTYPES
Community ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

27. FUNCTIONAL PROVOTYPES
Community ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

28. FUNCTIONAL PROVOTYPES
Digital ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

29. FUNCTIONAL PROVOTYPES
Digital ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

30. FUNCTIONAL PROVOTYPES
Digital ‘Cheque Mates’
See: Vines, J. et al. 2012. Cheque mates: participatory
design of digital payments with eighty somethings.

31. collaborative design (2 months)
group workshops (1 month)
stakeholder engagement (2 months)
qualitative research (3 months)
gathering feedback on design (2 months)
development of initial prototypes (2 months)
policy and implementation (6 months)
Overview of project
(18 months)

32. POLICY & IMPLEMENTATION
‘Recommendations Workshops’

33. POLICY & IMPLEMENTATION
Idea Appraisal

34. Questions?