Paramjeet Singh has over 14 years of experience in accounts payable management, payment processing, and customer service roles. He currently works as an AP Manager for Genpact India Pvt. Ltd, where he manages a team that processes payments for seven client geographies. Previously, he was a Team Manager for Barclays processing sanctioned bank payments and resolving issues, and held manager roles with Dubai First and ABN AMRO Bank coordinating credit operations. Singh also has experience training new hires on dispute processes from his role with American Express. He holds an MBA in Finance and is proficient in English, Hindi, and Punjabi.

1. Paramjeet Singh
Mob: 91-9810372279
Email: paramjeet1234@gmail.com
Gurgaon, Haryana (India)
Personal Profile: An individual who adapts well to new situations and enjoys meeting new challenges
and seeing them through to completion.
Experience: UAE & India - Overall Experience: 14 years plus
Organization/Duration:
Genpact India Pvt. Ltd 24 Sep 2012 – Till Date
AP Manager – P2P
 Manage different sub-processes within AP (Payments, Invoice
processing, AP reconciliations, Treasury and T&E)
 A team of 38 advisors and 3 Team Leads and 3 Assistant Managers
and a Manager split in three different shifts
 Manage global operations spread across seven geographies
 Successfully transitioned a new business from USA to India
 Exposure to a business assignment to USA
 Responsible for designing the pilot plan, driving SOP’s and
governance for the team
 Driving productivity and process improvement ideas across the
process
 Did travel to USA for business development separately
 Got recognized for consistent performance and Customer
excellence award
 Capacity planning for the process for the process movement
 Green belt trained and tested
Organization/Duration: Barclays (BSS) 7 December 2009 – 19 May 2012
Team Manager – GPP - Sanctions
 Processing of payments at four different levels. Release, refer the
payments to compliance etc. was our day to day job
 The process involves anti money laundering, purpose of payment,
sender, receiver, complete message payload, payment is in
compliance with the bank policies, contact the relationship
manager of the respective bank to know details of the payment
 Manage a team of analysts and process experts
 Responsible for process MIS & SLA
 Initially joined with the Level 1 team, later moved to the Level 4
team
 Responsible for capacity planning, record management, R&R,
Engage, Citizenship and BCM etc., have been a spoc for various
other activities
Organization/Duration: Dubai First (Dubai) July 13, 2008 – March 15, 2009
Manager – Pre Credit Unit (Sales Coordination)
 Manage a team of credit analysts across UAE (four different
locations/branches).
 Responsible for quality check for the sales applications for credit
cards and loans being sourced. Responsible for maintaining the
minimum error rate
 Handled all customer complaints for sales department with TAT
and quality in focus
 Responsible for all coordination works for sales with all other
departments of the organization (HR, IT & Compliance)
Organization/Duration: ABN AMRO Bank, (Dubai) October 01, 2006 – January 15, 2008
Officer
 Worked with the credit card operation and payments department

2.  Billing/revenue MIS for all cards and all billing cycles
 Authorization of Financial entries on the card system
(Delta/Payroll) and Banking system (Finacle)
 Monitoring and training new employees joining the department
 Resolve credit card queries for internal and external customer
 Aligning for financial exchange with external associated for
payments such as Etisalat, DEWA, and SEWA etc.
Organization/Duration: American Express June 2002 – September 2006
SME/Trainer (Chargeback/CC Disputes)
 Worked with American Express (US process) as an SME/Trainer
responsible for training the new batches joining disputes process
 Amongst the selected few who went to E Fund Ltd for training new
batches during the new process migration for the same process in
American Express. Represented American Express for two batches
 Responsible for training and OJT of the joining batches
 Received awards for quality, quantity work and extracurricular
activities
Professional/Others
 Worked for Hero Serve IT (Hero BPO now) with an
outbound/bound calling process for more than a year
 Got voice and accent trained from Hero Mindmine
Educational Qualification  Bachelors in Commerce. University of Delhi
 Post Graduate in Commerce. B.R. Ambedkar University, Agra
 MBA Finance from Eastern Institute For Integrated Learning in
Management, Sikkim University
Familiar Software’s MS-Office, Lotus notes, Outlook express etc.
D.O.B: 20–04-1977
Marital Status: Married
Languages Known: English, Hindi & Punjabi.
Others: Hold an Indian passport
Valid US B1-B2 visa
Valid Dubai driving license
Valid Australian visa
Declaration: I hereby declare that the information stated above is true and correct to
the best of my knowledge.
Place:
Date :
Gurgaon, Haryana (India)
Paramjeet Singh