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Bhavesh Kantibhai Kapadia
Contact Point: bhavesh_kapadia1503@yahoo.com / 9833906923
C/17,New Aazad Co-Op Hsg Socitey,Near BMC School,
Kurar Village,ShantaRam Talav, Malad(East),Mumbai-400097.
CAREER OBJECTIVE
An enthusiastic young individual seeking an opportunity to play a challenging role with a
commitment for company excellence & management is a long-term goal.
WORK EXPERIENCES:
1) Currently working with Shri Hari Industries
Designation - Accountant
Duration - 20th Sept, 2012 to Till Date.
Location - Mumbai.
Role & Responsibilities
 Preparing all Local Purchase, Import Purchase, Sales Invoice, Export Invoice, etc.
 Handling all Export Documentations, Preparing Price List.
 Follow-up Debtor’s Outstanding, Issuing Credit Note.
 Handling T.D.S, VAT, C.S.T, Excise etc.
 All Accounting Voucher Entry in Tally ERP.
 Petty Cash Handling.
 Receiving Party’s Order & Dispatch Goods to Party.
 Preparing Bank Reconciliation.
 Handling Administration Work
 Communicated effectively with multiple departments to plan meetings.
 Records Management, Event Management, Executive Support, Database Administration,
Travel Coordination
2) worked with MTC TOYS PVT. LTD.
Designation – Accountant
Duration – 15th Sept,2011 To 31st Aug,2012
Location – Mumbai.
Role & Responsibilities
 Preparing all Import Purchase, Sales Invoice, Export Invoice, etc.
 Handling all Import Documentations, Preparing Price list.
 Follow-up Debtor’s Outstanding, Issuing Credit Note.
 Handling T.D.S, VAT, C.S.T, etc.
 All Accounting Voucher Entry in Tally
 All Correspondence Letters.
 Petty Cash Handling.
 Receiving Party’s Order & Dispatch Goods to Party.
 Preparing Bank Reconciliation.

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3) worked with Intelenet Global Service Pvt. Ltd
Designation – Subject Matter Expert (SME)
Duration – 12th Jun. 2008 To 11th Sept,2011
Department – Mumbai Postpaid (Vodafone)
Location – Mumbai.
Joined IGSL as CSA on 12th Jun’08.
Role & Responsibilities
 To provide appropriate resolutions/ answers to the customers queries and grievances.
 To give feedback to the agents about their performances on behalf of Team Leaders.
 To brief the agents on floor about Quality.
Initiatives
 Gurukul (OJT Process - Nesting)
 Streamlining & Defining process to ensure smooth running of the process.
 Welcome to the gang “an introduction process in Gurukul.
 Gurukul process flow.
 Setting process to reduce salary issue.
 Co-ordinating with training & operation to ensure trainees professional & personal
objectives are prioritized
 Gurukul R&R.
 Managing the complete Gurukul process post certification till the executives is graduated
to the operation floor.
Moved to CRM department 1th Nov’10
 Handling CRM (Client Relationship Management) from last 8 months. Giving errors
feedback to the Entire Floor CSA’s on regular basis to fill the gaps in the process &
minimize the error counts on the floor, Clearing all the Errors & Reverts, interacting with
Clients via mail by replying them with queris & getting appropriate resolutons as per the
Process requirement.
 CRM Session:- Conducting CRM Session for the new trainee batches. Giving refreshers on
Errors / new product launch & educating the CSA’s with the product details for the Entire
Floor.
 Conducting one on ones feedback and coaching for new joinees
 CRM Junction: - a one stop junction for the all floor to access CRM data. Process flow for
CRM Team.

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4) worked with S.D.Shah & Associates (Chartered Accountant)
Designation – Accountant
Duration – 01th May,2007 To 25th April,2008
Location – Mumbai.
Role & Responsibilities
 Preparing all Import Purchase, Sales Invoice, Export Invoice, etc.
 Handling T.D.S, VAT, C.S.T, etc.
 All Accounting Voucher Entry in Tally.
 All Correspondence Letters.
 Petty Cash Handling.
 Preparing Bank Reconciliation.
PERSONAL INFORMATION
Date Of Birth - 15th MAR,1985
Martial status - Married
Nationality - INDIAN
Languages Known - Read-English, Hindi, Marathi & Gujarati.
Write-English, Hindi, Marathi & Gujarati.
Education Qualification:
Examination University/Board/College Year of passing
S.S.C J.D.T High School 2000-01
H.S.C Nirmala Memorial Degree College 2003-04
T.Y.Bcom Nirmala Memorial Degree College 2008-09
Computer Skills:
 Tally ERP
 Basic in Computer. (MS Word, Excel, Power Point).
 Internet & Emailing
 Basic Knowledge in security products like Equity,Bond,Derivatives
I am a multitasked, self-motivatedperson with a willingness to learn, having strong effective,
written and communication skills.
I aspire to make a difference by using my knowledge and experiences to add value to the
performance of the organization and thereby enhance its position in the market place.
Date :
Place : Mumbai
(Bhavesh K. Kapadia)