Praveen Gupta is seeking a challenging position that allows him to enhance his skills. He has over 10 years of experience in business support, operations, and customer service roles in the insurance and banking industries. Currently, he is the Business Support Manager at Indusind Bank, where he performs business analysis, prepares reports and presentations, and tracks branch performance metrics. Previously, he held roles with increasing responsibility at Max Life Insurance, managing teams, vendor relationships, and regulatory compliance. Gupta has an MBA in finance and a bachelor's degree in commerce.

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Praveen Gupta
RZ G 1/ 39,2nd
Floor, Mandir Marg, Mahavir Enclave, New Delhi - 110045
Mobile: +91 9811894010 • Email: praveen22002in@gmail.com
 Looking for a challenging and motivational position that provides me with ample opportunity
to enhance my skills and experience
 Currently associated as Business Support Manager – (North - 1)
Academic / Professional Qualifications
 MBA (specialization in Finance) from NIMT, New Delhi through distance learning program.
 B.COM. (Bachelor in Commerce) from C.S.J.M University,
 Passed A.I.S.S.E. from JDSVM Public School, C.B.S.E., Kanpur, UP.
Professional Experience
Indusind Bank Ltd, Zonal office, New Delhi
Business Support Manager (May 2014 to Till date)
 Calculating the Business performance on various vectors for Entire Zone at multi level,
(i.e, Zonal, Regional, Branch, channel and employee).
 Analysis the cost of a branch and take the necessary corrective steps to reach the Break-
even point for new and old branches.
 Analysis the current status of Zone in comparison with other banks and with other Zones
and branches as per their categories.
 PPT preparation for Zonal head and region head review.
 Preparation of review files for ZH and RH at multi levels.
 Tracking of quality score for branches.
 Projection of Zone/ region/ branch performance on the basis of FTE and past
performance.
 Preparation of various MIS / dashboard as per business requirement.
Max Life Insurance Company Limited- HO, Gurgaon
Assistant Manager – MIS & Technology - Partnership Distribution (Aug 2012 to May 2014)
 Preparing OPEX report (Operating Expenses).
 Vendor management.
 R&R calculation and payment.
 Outsource salary management
 Score card and performance report
OPEX (Profile):
i) To identify / verify the expenses for PD, GB and Banca Team.
ii) To map the staff (employee or outsourced) with the according to relationships.

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iii) To map the different types of expenses accordingly. (I.e. Travel cost, computers,
occupancy, etc on an employee and relationship level).
Score card and performance report:-
Analyzing the variance in Plan numbers vs actual numbers and show to concern
authorities in PPT format as well as in excel format.
Showing the variance and gap in Plan numbers vs forecast number by Relationship heads
in PPT format to Dept. head
Vendor Management:
i) To identify the vendor, accordingly to their rates and services offered.
ii) To provide all relevant information to finance team with the coordination of
service provider through an application / software.
iii) After Vendor setup, coordinating with finance for vendor payment accordingly,
bill raised by service provider through a proper process.
RnR Calculation and payment
i) Help to prepare the RnR notes.
ii) Calculate the business as per approved RnR criteria and book the provision
accordingly.
iii) Need to ask the field contest and calculate the same.
iv) Make to payout of RnR amount to the business partner through cash or in kind.
Max Life Insurance Company Limited- HO, Gurgaon
Executive- Distributions' Service Delivery & Operations (June 2009- July 2012)
 Leading a team of 3 (Outsourced Employee), reporting to the Assistant Manager.
 Scrutiny of documents for issuance of corporate agency license as per the IRDA
regulations.
 Acting as SPOC for set-up of new offices on the system, across channels.
 Publish of Business critical reports/dashboards for internal & external customers
(i.e. License renewal report, Specified person dashboard, Discrepancy report, 15
days licensing report etc).
 Maintenance of files and records of Corporate Agent’s and Brokers for
internal/external audit.
 SPOC for providing all the required documents and data, as requested by
Auditor’s.(Internal/External)
 Team SPOC for all IRDA related queries including logging of ticket for issues.
 Actively involved in draft of Corporate Agent Manual along with other team members.
 Understanding the IRDA guidelines and Circulars by himself or with the help of Legal
team and make the necessary changes in the process to implement the regulations.
 Timely review of processes to identify non-value steps, to cost and making them even.
 Rigorous follow up and closure of movements of all the channels as per information
received from the Home office – HR
Max Life Insurance Company Limited- HO, Gurgaon
Executive- Customer Services - Backend (April 2008- May 2009)
 Leading a team of 2 (Outsourced Employee), reporting to the Assistant Manager

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 Handling the query, Compliant, for agent and Additional Channel.
 Responding the resolution / communication to the customer through email,
telephonic and letter.
 Managing of all refund cases / dispatch for entire team.
Achievements:
 Appreciated and nominated as “Cultural Ambassador” recognition for ensuring
consistent quality of work.
 Nominated as ‘scintillator performer’ under R&R programme.
 Received Star of the Month.
ING Global BPO Services Ltd (Gurgaon)
Executive – Financial process (Dec 2006 – April 2008)
 Worked on 0 day TAT.
 Trained on 16 Financial and 16 non – financial work types
 After 3 months of joining, nominated as mentor, and handling the team of 2 members.
 With the help of team leader, prepared PLI and production data.
 Actively participated of Con calls with the Clients.
 Maintained the error tracker of the team
Finedge India Pvt Ltd, Delhi (Feb 2006 to Oct 2006)
Worked as Customer Care Executive for Hutch Inbound Process, providing support to Hutch Haryana
prepaid customer including technical troubleshooting on GPRS queries.
Interests:
 Playing Chess and listening to Music.
Personal Information
 Father’s Name: Late Shri V. K. Gupta
 Date of Birth: 10th
November 1984
 Sex: Male
 Marital Status: Married
I hereby certify that all the information furnished is correct to the best of my knowledge and I am ready to
provide relevant documents as a proof there of.
Date:
Place: (Praveen Gupta)