My online CV

1. Curriculum Vitae
Name Sandeep M. Desai
Degree Bachelor of Commerce
Job Title Team Developer
Nationality Indian
Date of Birth 25/09/1983
Gender
Marital Status
Male
Single
Desired Job NA
Address 15 Pawaskar Mali CHS
Current Address
Bhatwadi, Ghatkopar West
Mumbai-400084, Maharashtra, India
Dubai, UAE
Telephone +919867780389
E-mail sant3_1511@yahoo.co.in
Online CV
http://www.slideshare.net/SandeepDesai12/sandeep-
desai-dubai-cv
Professional Summary
A highly efficient, result driven and capable professional with more than 9 years of experience in the banking and back
office. Highly motivated and enthusiastic about work and a strong desire to effectively develop and manage relationships
between the company and its target audience. Having a proven track record of quickly understanding the company mission
and objective and then communicating it to the potential customers. Enjoying challenging briefs & able to work to an
excellent standard under considerable pressure whilst presenting a positive image to clients & colleagues. Eager to acquire
more knowledge and practical skills under guidance in the financial area of business entities.
My Skills and Achievemnts Summary
Skills  Excellent Interpersonal, Communication and Relationship building skills developed
through working with people at different levels in the company
 Strong organisation skills and adept at Troubleshooting/Problem soliving
 Developed excellent Training & Coaching skills as an On The Job Training Instructor
and Team Developer
 Proficient at MS Office (MS Word, MS Excel, Powerpint, Outlook etc) and other
computer applications & softwares
 Hard working, detail oriented, able to multi-task
 Good speed on the computer (60 WPM) with accuracy
 Very dynamic, analytical, articulate and flexible
Achievements  Received consistent positive feedback and excellent yearly ratings
 Certified as an On The Job Training Instructor (process trainer) in 2007
 Promoted as a Senion Team Member based on performance in 2008
 Promoted as a Team Developer in the process through an Internal Job Posting in
2008
 Received 7 awards for excelling production & quality targets
 Received 3 CIDEAS awards for outstanding process improvement ideas
 Worked in a multicultural environment with people across 3 sites in India and US
 Met deadlines and process service level agreements consistently
 Worked on all new years eve’s for 8 years from 2007 to 2014 to clear pending
volumes for the year and avoid backlog in the following year
 Processed as many as 300 customers payments on a busy day exceeding specified
performance metrics

2. Work Experience
2005 Aug - IDBI Bank Ltd [SysSoft Infotech India Pvt Ltd]
2006 Nov
Computer Operator (2005 – 2006)
 Enrolled customers for bank statements through emails. Reviewed and
processed requests received from various branches to provide phone
banking, internet banking & mobile banking passwords
 Performed miscellaneous tasks such as responding to phone inquiries,
maintaining files, preparing mailings and organizing dispatch
2006 Nov -
2014 Sept
Bank of America Continuum Inda Pvt Ltd
Associate (2006 – 2008)
 Processed payment from customers in Bankruptcy and Foreclosure
 Handled customer-related issues and coordinated with the team across sites in
India and stateside
Team Developer (2008 – 2014)
 Provided coaching and support to individuals to develop their skills and excelling
behavior and performance.
 Ensured team members are kept fully informed through a process of two way
communication which encourages active participation in the running and
ongoing improvement of team performance.
 Assisted the team to effectively achieve and exceed set operational targets and
service level agreements
 Offered clear and well reasoned responses for process related issues to the
team, management and the Business Units
 Participated in calls and video conferences with the Business Units for
calibration and to identify any training requirements
Education
2004
2001
1999
Mumbai University
Bachelor of Commerce (Management & Finance, Accounting, Auditing, Taxation,
Marketing, Business Economics)
Maharashtra State Board
Higher Secondary School Certificate ( Accounts, Economics, Org behavior, Math’s &
Languages)
Secondary School Certificate (Science, Math’s, Social Sciences & Languages)
Languages & Other Interests
Languages
Hobbies &
Interests
English, Hindi & Marathi – Excellent reading, writing and speaking
Listening to Audio books and Classical music
Reading on Current affairs, Novels & Non-Fiction books
Exercise, Yoga & Meditation
Watching Movies & Documentaries
Travelling and meeting new people

3. References
Mr. Ojas Poladiya - Assistant Manager at Bank of America Continuum India Pvt Ltd and
supervisor for almost a year and while leaving the company (2013-2014)
Mobile - +919833752353
Mrs. Lucy Chettiar - Team Leader at Bank of America Continuum India Pvt Ltd and
supervisor for more than a year (2007-2008 & 2011-2012)
Mobile - +917715060183, +919967997509, +919033601428
Miss. Annette Fernandes - Assistant Manager at Bank of America Continuum India Pvt
Ltd and supervisor for more than a year (2012-2013)
Mobile - +919819211165
(More references can be provided upon request)
Web and network
Linkedin profile https://in.linkedin.com/pub/sandeep-desai/8a/2ba/350
Facebook profile https://www.facebook.com/sandeep.desai.315
Twitter profile
Goodreads profile
Skype profile
https://twitter.com/sant3_1511
https://www.goodreads.com/user/show/3424902-
sandeep-desai
sant3_1511