The document discusses the transition to paperless lending, highlighting its benefits such as streamlined processes, reduced costs, and improved operational efficiencies. It outlines the challenges posed by paper-based systems and provides practical steps for implementing a paperless environment, including the use of digital signatures and electronic workflows. Ultimately, it emphasizes that moving to a paperless system can enhance security, compliance, and customer service.

1. Paperless Lending Made Easy: Streamlining the Loan Management Process Moderator: Dan Kim – Product Marketing ManagerPresenter: David Geddes – Manager, Sales Operations

2. AgendaBusiness Challenges with Paper-Based LendingIdeal Paperless Lending EnvironmentBenefits of Paperless Lending5 Things to Consider When Going PaperlessHow to Get StartedSummaryNext Steps

3. Why Paperless Lending?Moving towards paperless will:streamline your lending process

4. reduce costs, and

5. boost operational efficienciesBusiness ChallengesProcessing loans is more complexMore work must be completed in less timeLonger approval cyclesHigher operating costsInconvenient for Borrowers

6. Manual Lending ProcessRequires documents compiled from various sourcesHardcopy files add delays in the approval processTime wasted looking for misplaced or in use documentsReprints, couriers and physical storage fees drive costs higher

7. LOS Helps Provide Some AutomationUsing an LOS helps deal with some automation and electronic processingCompile loan applications electronicallyMay include some workflowSome files still come in hard copyEventually all files are printed and stored in hard copy

8. What is the Ideal Lending Process?End-to-end processing of loan applicationNo printing requiredScanning solution for hardcopy documentsIntegration with ECM for automated uploadsEntire loan application folder stored in your ECM systemIntegration with Online Banking to expose lending files

9. Paperless Lending – The ProcessCustomer access via 3rd party portal (e.g. Banking/ brokerage portal)Email/SMS notification of document availabilityScan and IndexLOS System Secure Authorized AccessLoan officer workstationDoc. Mgmt. SystemWWWSSOAPIWEB APISOAPPDFTIFFUpload via ECM integrationCompile Verify ApproveStore Manage AccessOutput to print for client copyElectronic signature capture

10. Practical Reasons For Paperless LendingInnovationInnovation & Agility are keys to growth

11. Higher level of security with Digital Signatures

12. Help the organization respond to changeComplianceComplying with internal policies, industry regulations & legal requirements

13. Demonstrate that standards and procedures are in place and being followedEfficiencyGive people ready access & enable them to be more productive

14. Empower them to make informed decisions

15. Reduce costs related to content creation & storageTactical Benefits of Paperless LendingImproveInformation Availability

16. Information Security

17. Customer ServiceEnsureDisaster Recovery

18. Business Continuity

19. Demonstrate Regulatory ComplianceReduceCosts associated with printing, storage & retrieval

20. Time Wasted on Manual Search & RetrievalConsiderations for Paperless LendingWorking with digital signaturesBorrower signing processDealing with hardcopy filesAutomating the upload of loan filesHow the borrower get their copies

21. 1. How Digital Signatures WorkAll electronic forms must have signing blocks created

22. 1. How Digital Signatures WorkWork with your LOS provider to get digital signature-ready forms & workflowAcquire digital signature technologyConfigure Adobe for appropriate verification/certificate plugins

23. Increased Security with Digital SignaturesDigital signature technology prevents altering of documentsIcons show the validity of a signature

24. Increased Security with Digital SignaturesClick on a Signature to view the Status:

25. Increased Security with Digital SignaturesClick on a Signature to view the Status:

26. 2. Effects on the Borrower Approval Interview

27. 2. Effects on the Borrower Approval InterviewCan affect the order of operations