Enabling Lending Business Imperatives with Office

Enabling Lending Business Emperatives with Office

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Lending Challenges in Banking ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* * US Market Forecast - JupiterResearch 2005

Why Automate? ,[object Object],[object Object],[object Object]

People-Ready Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Breadth of Processes Activity Complexity/Rigidity Example: Email, instant messaging, personal task list Example: Document approval, vacation approval Example: Expense reporting, management dashboard Example: Extending LOB applications, supply-chain Individual Ad hoc Human Semi Structured System Highly Structured Fixed Process Collaborative Processes Transactional Processes Individual Team Cross-Team Enterprise App

Breadth of Processes Individual Ad hoc Human Semi Structured System Highly Structured Fixed Process Collaborative Processes Transactional Processes Common Design Tools Common Monitoring Tools Common Runtime Collaboration Server Process Server

Four Core Business Process Areas Origination Mortgage Application Lock / Float Underwriting Closing 3 rd Party Services Title Flood Credit Mortgage Insurance Secondary Products & Pricing Securitization Bulk Pool Funding Servicing Loan Setup Investor Reporting Default Reporting Loan Transfer

Loan Process Before Approvals Legacy Systems Manual Semi-Automated Customer Care Data Entry Fax Mgmt Paper Mail Support Calls & Inquires Fax Document Filing Copy Services Many LOB Apps Paper Reviews Third Party Services

The Goal Approvals Legacy Systems Manual Semi-Automated Customer Care Data Entry Fax Mgmt Paper Mail Support Calls & Inquires Fax Document Filing Copy Services Many LOB Apps Paper Reviews Third Party Services

Loan Process Automated Automated Process Customer Care Document Archival LOB Apps Underwriters Legacy Systems Loan Origination Portal Brokers Enterprise Loan Orchestrations Automated Approvals Third Party Services

Measure the Business Process ,[object Object],[object Object],[object Object],[object Object]

Reacting and Adapting to Lending Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Consumer Lending’s Top 10 in 2007– TowerGroup 2006 US Market Forecast - JupiterResearch 2005 Capture Leads Research online Request quote online Influenced by Internet Apply Influence Percentage of Online Consumers 16% 12% 8% 3%

Customers Shop Around US Market Forecast - JupiterResearch 2005 ,[object Object],[object Object],[object Object],Percentage of Online Mortgage Applicants

Reacting to Fraud ,[object Object],[object Object],[object Object],[object Object],[object Object],Mortgage Fraud has more than doubled f rom 436 (‘02) to 1,036 (‘07) FBI Financial Crimes and MBA Fraudulent Loans cost Lenders 1 Billion a year FBI Financial Crimes Customer Confidence Impacted US Market Forecast - JupiterResearch 2005 Percentage of Online Mortgage Researchers Who Did Not Apply Online

Keys to Reducing the Cost of Ownership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Areas OR-LOS Automates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Approvals Legacy Systems Manual Semi-Automated Customer Care Data Entry Fax Mgmt Paper Mail Support Calls & Inquires Fax Document Filing Copy Services Many LOB Apps Paper Reviews Third Party Services

OR-LOS Addresses Compliance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Building for Compliance Auditing Throughout Master Loan Flow (MLF) Activate Loan Active Loan Save Lock Services Underwriting Close Registration Pricing Lock Approval Process Products and Pricing Flow (PPF) Rate Entry Approval Processes Rates Published Blackout Over Loan Document Library Loan Data Warehouse Secure Authentication Data Stored on the Server Data Retention Policies Simplified Views into the Process Data Sent Securely Integration Services Underwriting Rules Decision Engine Enterprise Loan Orchestrations (ELO) Automated Approvals Automated Approvals

Empowering Business Users ,[object Object],[object Object],[object Object]

Example: Current Rate Generation and Approval Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leverage Existing Business Processes and Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Processes Enabled Rates Document Library Workflow Table Rate Alerts LOB Integration Persist to database

Enabling Lending Business Imperatives with Office

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Enabling Lending Business Imperatives with Office