Resume_Saurabh_Gupta

1. Saurabh Gupta
Email: Saurabhguptadws@gmail.com Contact no.: +919770233386
Career Objective:
Willing to work in a challenging and healthy work environment where I can utilize my skills and
knowledge efficiently for the organizational growth to pursue a rewarding career.
Academic Qualifications:
Degree University/Board Year of Passing Percentage
B.E (EC) Rajiv Gandhi Technical University, Bhopal 2014 72.90
SSC MPBSE 2010 80.40
HSC CBSE 2008 68.20
Technical skills:
• Cisco Voice - CUCM, Unity, Cisco IOS Voice gateway, CER
• MS Office - Excel, Word, PowerPoint, Visio
Professional Experience:
Organization: LTI (L&T Infotech)
Duration: March 2019 – Currently working here
Designation: Senior Systems engineer (Unified Communications)
• Handling escalations raised by customers and providing RCA
• Leading the team of 9 engineers and communicating with the Customer and business on
Regular basis
• Helping with my inputs in creating RFPs for different customers for LTI
• Training team members on different topics related to VoIP
Organization: Aricent Technologies (Cisco TAC)
Duration: October – 2017 To March 2019
Designation: Network Engineer
• Answering, troubleshooting and resolving queries and concerns raised by customers
regarding Cisco Unified Communications Manager and associated applications.
• Handling escalations raised by customers.
Areas of Strength:

2. Cisco Unified Call Manager:
• Cisco Call Manager Versions 8.X, 9.X, 10.X, 11.x and 12.x installation and upgrade.
• Knowledge of Protocols like SCCP, H323, SIP and MGCP.
• Integration of Cisco Unity with CUCM.
• InterCluster Trunk (Call Routing, Setup, Troubleshooting and Trace Analysis)
• Call Manager DRF Backup and restore.
• Features and Services on Call Manager Such as Music on Hold, Extension Mobility, Call Park,
Directed Call Park, BLF, Intercom etc.
• Experience on troubleshooting Cisco Call Manager to enable features and services to
include, speed dials, Call Pickup, Call Forward.
• Integration of Microsoft AD with Communications Manager via LDAP.
• Trace Analysis for Complex Call Routing Issues.
• Cisco Single Number Reach and Cisco Mobility.
• Conferencing and Transcoding Issue (Media Issues with Call Manager).
• Knowledge of Media Resources.
• Using Bulk Administration Tool
• Identify if the customer’s network in running into any known issues (Bugs/Caveats).
• Packet captures and stream analysis for identifying audio quality issues.
• Setup and configuring smart Licensing feature in CUCM 12.x
MultiServices (Gateways)
• Gateway integration with call manager using MGCP, H.323.
• Basic overview of gateway debugs and application of debugs.
Unity connection (UC)
• Integration of Cisco Unity with CUCM.
• Installation and upgrade of UC.
• Configuring users and importing users using LDAP, CUCM and manual configuration.
• Configuring system call handlers.
Prime License Manager (PLM)
• Installing and Upgrading Prime License Manager.
• Adding Product instances and installing Licenses using PAKs and license files.
Cisco Emergency Responder (CER)
• Installing and Upgrading Cisco Emergency Responder.
• Configuring Locations, ERLs and Alert settings
• Integration of CER with CUCM
• SNMP config in CER and CUCM
UCCX
• Basic call routing and overview.
• Installation and upgrade of UCCX.

3. • Integration with CUCM
• Configuring Applications, Triggers, Workflows, Resources in UCCX.
• Agent setup and assigning the groups and skills to users
• Maintaining Prompts, Documents, Scripts in UCCX.
IM & Presence
• Installation and upgrade of servers
• Basic Integration with Call Manager
Organization: L&T Infotech as Systems Engineer
Duration: February 2015 To October 2017
Designation: Systems Engineer
• Configuring and Maintaining the CISCO IP Phones.(Hard Phone and Soft Phone)
• Troubleshooting problems related to IP Phones. (7940/7942/7960 Series).
• Configuring agents Add/Delete in IPCC Environment – MACD (Move Add Change Delete)
• Handling customer escalations as a team member
Ms Office - Excel, Word, PowerPoint and Visio
Excel:
• Creating Weekly, Monthly, Daily reports using Excel Macros and Formulas.
• Co-ordinating with project managers, senior managers for analysis of project data using
Excel.
PowerPoint:
• Creating numerous PPT’s for client presentations
• Created an on boarding document from scratch for Cisco IPT
Word and Visio:
• Created SOP for Cisco IPT
• Created UCCX call flows in MS VISIO.
Professional Certifications:
(Cisco ID No. – CSCO12796473)
• Cisco Certified Network Associate (CCNA Routing and Switching)
• Cisco Certified Design Associate (CCDA)
• Cisco Collaboration Architecture System Engineer Representative
• CCNA Collaboration
Personal Details:
Date of Birth : 17.01.1993
Interests : Travelling and exploring places
Languages known : English and Hindi

4. Gender : Male
Nationality : Indian
Address : Oceania E 704 casa rio palava city dombivali east Mumbai -421204
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
(Saurabh Gupta)
25-07-2019