Mahesh Kumar has over 12 years of experience in IT with skills in networking, database administration, and project management. He currently works as Assistant Manager of IT at Galadari Ice Cream Co. in Dubai, where his responsibilities include managing IT projects, procurement, budgeting, operations, and database administration. He has a business degree and certifications in networking and Windows server administration.

1. Mahesh Kumar U.
B.Com, PGDCA, CCNA, MCITP
Asst. Manager (I.T.),
Galadari Ice Cream Co. Ltd. LLC. Dubai (Franchise of Baskin Robbins for Middle East Region)
CORE COMPETENCIES
Established track record with more than 12+ years of experience in helping organization to
efficiently use their IT infrastructure by ensuring that the design of an organization's IT systems
allows all of the components, including servers, network, and the applications, to fit together
and work properly. Having 5 years’ experience in Accounts Administration.
OS - Windows Server 2003 / 2008, Windows XP/Windows7 / Windows8/Linux.
MS Office - (Excel, Word, PowerPoint, Access), MS Outlook
Language Packages - Visual Basic, C++
Database – Oracle, MS SQL, MS Access
CAREER CONTOUR
Organization: Galadari Ice Cream Co. Ltd. LLC. – Dubai (Franchise of Baskin Robbins)
WORK PROFILE
Duration: April 2010 Onwards till date
Designation: Assistant Manager (I.T.) [PROMOTED]
• Planning, Organizing & Managing IT Projects.
• Meeting & negotiating with Vendors for IT related procurements and forwarding to Procurement
Department with right hardware and software selected
• Budgeting & Planning for IT related requirements and presenting to Management
• Managing day today IT Operational tasks in Office/Warehouse/ parlors and distribute to IT Support
Engineers for timely completion.
• Gathering POS related software & reports requirements and coordinating with development team
to fulfill the task.
• Work closely with third-party software vendors and their professional services groups to solve
complex integration problems
• Monitoring database CDP and Database backups.
• Oracle Database Administration for related software applications & interfaces.
• Master Creation in Oracle EBS system as a role of IT Super user.
• Monitoring the IT Support Engineers day today tasks in Bahrain, Qatar & Oman
Address : Dubai, UAE
Mobile : +971 50 3143635
Email : maheshkumarudupi@gmail.com
ABOUT ME
BEHAVIOUR COMPETENCIES
• Communication and Impact
• Self planning & Organizing
• Time Management
• Professional Behavior
• Quality and Continuous
Improvement
• Highly self-motivated, self-
starter, hard-working and
team player.
• Willingness to learn and
rapidly adapt to new
concepts and technologies
• 12+ years’ experience in
Information Technology
• 5+ Years’ Experience in
Accounts Administration.
• Expertise in Project
Management, System
• Administration , Vendor
Management
• Bachelor - Commerce.
• PGDCA
• DCA
• DTP
• CCNA
• MCITP
EDUCATION

2. Duration: April 2006-March2010
Designation: Systems Administrator [PROMOTED]
• Giving Technical support to 150+ users and 5 Branch offices in GCC.
• Creating Users, Groups & assigning the Policies, permissions to the user accounts.
• Installing OS, Hardening servers as per company policy.
• Giving Hardware and Software support to the users in the premise.
• Assembling workstations and Servers.
• Troubleshooting server hardware issues, when required contacting vendor for replacing part.
• Microsoft Outlook and other Email client configuration. Managing user mailboxes.
• Monitoring File servers and Mail server.
• Configuring and Troubleshooting IP Phones and Security Systems.
• Monitoring and configuring in Firewall.
• Providing remote assistance through Team viewer or Logmein to the user’s, also managing
access to the resources like file servers and printers etc.
• Managing Terminal Server to give access to other countries branches using public IP.
• Troubleshoot and resolve all kinds of technical issues in the premise.
• Migration, implementation and training of in-house POS software. Rolled out in Bahrain, Qatar and
Oman
Duration: Sep 2003-Mar 2006
Designation: Systems Analyst
• Developed and Implemented in house Inventory Software by coordinating with third party
developers
• Installed in-house developed POS software in entire 65 stores in phases by migrating from Casio
• Technical Support (locally or remotely) of any issues.
• Assembling workstations and Servers.
• Installing network printers and troubleshooting when required.
• Troubleshoot connectivity to the Internet.
• Implementing, Managing, and Maintaining IP Addressing
• Maintaining, troubleshooting desktop computers, laptops, peripheral hardware and software.
Organization: Manipal Press Limited (unit of Manipal Media Network Ltd.)
Duration: November 1998- September 2003
Designation: Accounts Assistant
WORK PROFILE
Projects Handled
• Fujitsu Data Centre with
VMware implementation
under progress
(migration of rack
servers)
• Laserfiche Document
Management Software
along with Workflow
designing.
• CCTV Video Surveillance
System in 55 outlets
(Milestone & NUUO).
Set up of online
monitoring from office
• CISCO Tandberg Video
Conference Set up.
Wireless LAN set up.
• CISCO IP Phone set up in
entire office for 120+
User.
• Coordination for Oracle
EBS implementation &
System Study.
• Time & Attendance
System. (Suprema Bio-
Metric Solution)
• Planning & Supervision
of shifting of IT
infrastructures like
Servers, firewall,
switches, Desktop,
Printers etc. Handled
Shifting with only 1 day
downtime on Friday
• Migration of in-house
developed POS software
in 120+ Baskin Robbins
Outlets across UAE in 1
Week. Implementation
and Training
• POS Software
Installation and Training
• Dimension Inventory
Management Software,
Study, Development,
Installation & Training
SKILLS
• Good experience in
negotiating with
Vendors for cost
effective product
suits the Business
• Good experience in
all Windows and MS
Office Applications
PERSONAL DETAILS
• Nationality: INDIAN
• DOB: 19-06-1978
• Languages: English,
Hindi, Kannada, Tulu
• Marital Status:
Married
• Visa: Employment
• Passport# H0586978
• Driving License: UAE
CAREER GOAL
To secure position in reputed
Company, that will create a
platform for future growth &
utilizing my skills optimally.
WORK IS WORSHIP
ACHIVEMENTS
Obtained Group Employee of
the Month Award on July 2005
within 1Yr 10 months from the
joining date for the successful
implementation of POS system
in across 80 outlets.

3. • Assisting Chief Accountant and Finance Manager
• Preparing Bank Reconciliation Statement and keeping track of Pending Payments and Collections
• Preparing ‘C’ Form for Sales Tax filing
• Preparing TDS Certificate for filing income tax returns of office Staff
• Preparing Payment cheques and filling deposit slips
• Helping to personnel Department in related tasks
• Letter Correspondence to banks and Suppliers for related tasks.
• Attending calls from Suppliers and updating them the payment status
• Preparing daily financial reports and weekly reports for Management Meeting
Organization: Maxmann Computers
Duration: September 1998- March 1999
Designation: DTP Operator (Part Time)
• Designing for screen printing of pamphlets
• Data Entry for booklet printing
•• Worked as faculty for MS Office teaching
•EDUCATIONAL PROFILE
Name of Educational Institute / College Qualification Year
Mangalore University (MGM, Udupi) B. Com. (Degree) 1998
Manipal Pre-University College, Manipal P.U.C (Pre-Degree) 1995
Manipal Junior College, Manipal S.S.L.C (10th
) 1993
TECHNICAL SUMMARY
MICE, Udupi (MAHE Unit) Post Graduate Diploma in Computer Application (Covered Windows OS, MS
office, Tally, Foxpro, Visual Basic6, Oracle8 with D2K)
Sanisoft Technology, Dubai CISCO Certified Network Analyst (IP Addressing, Routing, Policy, VPN
Sanisoft Technology, Dubai MCITP (Windows Server 2008 with Active Directory, DNS)
SOFTWARE EXPOSURE
Operating System Windows XP, Win7, Win 8, Windows Server 2003 & 2008, LINUX
Languages C, C++, VB
Add-on skills MS Office , Adobe Photoshop, MS Outlook, Eudora Mail