1. Pankaj kumar singh
El-Saif Building ,Flat no: 12
Jizan –Kingdom Of Saudi Arabia
Mobile no :- 00966-571725854
E-mail :-pankaj.kumar8309@gmail.com
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Objective:-
To serve a reputed and well organized company that offers great career opportunities and
rewards based on individual and performance. Optimistic person looking for the organization
which can provide the challenging opportunity for professionals.
Career Profile:-
Looking for the opportunity in the field of Hospitality Industry where by my diversified skill,
talent and experience of 7 years will be sure an asset for your organization to seek a
challenging position in a challenging and stimulating environment envisaging personal
growth and career development associating within an organization that provides an ambiance
for learning and professional growth.
Professional Experience:-
Organization: Courtyard by Marriott & Residence Inn by Marriott-Jizan- KSA
Job Title : Housekeeping Shift Leader
Period : Sept 2014 till date (Pre Opening Team)
Organization: Hotel Comfort Inn Legacy
Job Title : Shift In charge – Housekeeping
Period : October 2013 – August 2014
Organization: Courtyard by Marriott
Job Title : GSA senior – Housekeeping
Period : October 2011 – March 2012
Organization: Country Inn suits
Job Title : GSA senior – Housekeeping
Period : May 2010 – September 2011

2. Organization: Hotel Taj Residence Ummed
Job Title : GSA – Housekeeping
Period : December 2006 – April 2008
Job Responsibilities:-
1 .To ensures standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors
/function rooms /public areas are maintained.
 Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and
public areas to the highest standards. This includes changing bed linen, replacing
towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily.
Subject to levels of business the housekeeper will be expected to also service rooms.
 Ensuring the upkeep of vacant rooms.
 Replenishing brochures and paper goods throughout the bedrooms/hotel.
 Maintaining an orderly storeroom and trolleys.
2. To ensure customer satisfaction is maintained by:
 Ensuring guest laundry is collected, charged and returned to the guest in a speedy and
accurate fashion.
 Ensuring guest property left behind is logged and stored in a secure location for lost
property.
 Resolving any guest problems or complaints when possible and ensuring management
are kept informed.
 Auctioning any maintenance requests in order to comply with the hotel’s established
quality standards and ensure guest satisfaction.
3. To set and maintain standards of service commensurate with the standing of the hotel.
 Managing a stock control and ordering system to ensure availability of stock and cost
control to maintain costs to a minimum.
 Attending any appropriate off and on the job training courses.
 Wearing a clean and suitable uniform and name badge at all times.
 Implementing the hotel’s good customer relations policy, including politely
addressing guests and colleagues at all times
4. To ensure the department is operated within the Legal Framework by:
 Immediately reporting and documenting to management any observed or known
safety hazards, conditions or unsafe practices and procedures.
5. Carrying out any other duties as may be reasonably required by management.
IT Skills:-
Opera V4, (V5 -Installer) - Guest Ware – Brichstreet , Purchasing - Oasys Payroll.

3. Education qualification
Higher Secondary Education – Bihar Intermediate Education Board, Patna 2001
School – Bihar school Examination Board, Patna 1999
Vocational Training
3yrs Diploma in Hotel Management, catering technology and Applied Nutrition from Subash
Bosh Institute, Kolkotta.
Successfully completed 22 weeks Industrial Training from Howard Park Plaza (all
department), Agra.
Successfully completed 6 months specialized training in Housekeeping Department in from
Taj Residence Ummed, Ahamadabad
Personal Details:-
Name Pankaj Kumar Singh
Date of birth 09-08-1983
Nationally Indian
Gender Male
Language English, Hindi and Bengali
Passport details:-
Passport No : - J5022780
Validity Period : -10yrs
Date of Issue : - 27th Jan 2011
Date of Expiry : - 26th Jan 2021
Declaration:-
I do hereby declare that all the above statement made in this application are true, complete
and correct to the best of my knowledge and belief. In the event of detection of any
information being found false/incorrect before or after the test interview, my candidature will
be automatically cancelled.
References are Available upon Request.