1. ANWAR SAMIR ROSHDIBOULES
Abu Dhabi, United Arab Emirates P.O. Box 467
Email Address: boulesanwar@yahoo.com
Mobile: (+971) 56-7562698
Career Objective:
Seeking new challenges which effectively utilizes my professional skills and to
gain more experiences using my analytical skills and commitment to perform
quality work.
Personal Information:
Age : 36 years old
Date of Birth : 18 July 1978
Place of Birth : Minia Egypt
Nationality : Egyptian
Civil Status : Married
Home Address : Balansura, Abukorkas, Minia,
Egypt
Passport No. : A05671654
Language Known : English and Arabic
Educational Attainment:
Primary Education: Balansura Primary School
Minia Egypt 1984-1992
Secondary Education: Abukorkas Secondary School
Minia Egypt 1992-1995
Tertiary Education: Minia University, Egpyt
Bachelor of Arts, Major in Geography
1995-1999

2. Work Experience:
November 23, 2013 – up to present PeugeotService Center
Abu Dhabi, United Arab Emirates
Job Role: Service Advisor
1. Greet the customers as they arrive in the maintenance area and talk with
them to find out what services they want and what problems they’re
experiencing with their car.
2. Answer incoming phone calls and schedule service appointments in advance.
3. Calls the customer when problems are diagnosed to let them know how much
the work will cost and get approval to proceed with the repair.
4. Explain to the customer the maintenance that a car may need, give price
estimates and make suggestions about future work.
5. Monitor the repair work to make sure the vehicle will be ready when
promised and contact the customer if delays are expected.
6. Documents repairs in the company’s computer systemand inspect the
repairs before the customer returns.
June 2010- December 2011 Al Otaiba Group of Establishment Co.
Abu Dhabi, United Arab Emirates
Job Role: Service Advisor
Responsibilities:
7. Greet the customers as they arrive in the maintenance area and talk with
them to find out what services they want and what problems they’re
experiencing with their car.
8. Answer incoming phone calls and schedule service appointments in advance.
9. Calls the customer when problems are diagnosed to let them know how much
the work will cost and get approval to proceed with the repair.
10. Explain to the customer the maintenance that a car may need, give price
estimates and make suggestions about future work.
11. Monitor the repair work to make sure the vehicle will be ready when
promised and contact the customer if delays are expected.
12. Documents repairs in the company’s computer systemand inspect the
repairs before the customer returns.
Oct. 2008- March 2010 Sheraton Hotel
Abu Dhabi, United Arab Emirates
Job Role: Security
Responsibilities:

3. 1. Protect people and properties of my employee or contracted clients.
2. Responsible for prevention of an incident or offence.
3. Stay calm, observe and remember events and reports to the police or security
supervisor if an offence occurs.
4. Monitoring safety standards and reporting hazards, blocked exits, fire safety,
and slippery floors.
5. Control entrances and check people entering and leaving the property,
control crowds, give directions, accept package, and discourage
misbehaviours.
6. Patrol and inspect property to protect against fire, theft, vandalism, and
illegal activity.
7. Lock doors and windows, reports needed repairs and safety hazards to
proper authority.
8. Make regular rounds, punch time clock, and activate security alarm system
after securing buildings.
August 2005-Sept 2008 Al Rahba Hospital
Abu Dhabi, United Arab Emirates
Job Role: Receptionist
Responsibilities:
1. Welcoming all visitors and assist them promptly.
2. Handling all telephone inquiries at main switch board promptly, courteously,
and efficiently, and re-directing appropriately by establishing the nature of
the call.
3. Responsible for providing secretarial, clerical and administrative support in
order to ensure that services are provided in an effective and efficient
manner.
4. Answer a high volume of calls and maintain a rapid response rate according
to agreed standard.
5. Communicate and liaise verbally and in writing between visitors, customer,
suppliers, inquiries, and relevant staff.
6. Interpret and respond clearly and effectively to spoken requests over the
phone or in person.
7. Perform reception duties in an efficient professional and courteous manner.
8. Assist in the planning and preparation of meetings, conferences, and
conference telephone calls.
9. Establish and maintain effective working relationship with co-workers,
supervisors, and general public.
10. Maintain regular consistent and professional attendance, punctuality,
personal appearance and adherence to relevant health and safety procedure.
May 2003-July 2005 Nabil Marzouk Export & Import
Cairo, Egypt
Job role: Cashier

4. Responsibilities:
1. Handle cash and credit payments, make change, give receipt account for all
payments and perform related clerical duties in any kind of businesses.
2. Receiving payment by cash in advance of the shipment.
3. Assist in preparing budgets.
4. Revises andprepares frequently used form such as daily cash sheet.
5. Collects and compiles statistical and other information inclusion into special
and periodic reports.
6. Responsible for daily accounting for all money received.
7. Prepares master daily cash sheets, forward monies to cashier office and
follow up on all revenue receipt to verify budget transfer.
November 2001-March 2003 Middle East Courier Services
Cairo, Egypt
Job Role: Customer Service
Responsibilities:
1. Responsible for promptly attending the customer calls and offering
professional assistance.
2. Action all incoming faxes, emails, and correspondence pertaining to member
inquiries (using the appropriate templates and ensure quality control of all
out going documentation to clients.
3. Ensure all documentation required by another department to service
members request is completed promptly in accordance to the operation
procedure.
4. Resolve difficult customer issues that arise or escalate complaints to the team
lead.
5. Ensure teamwork and open communication lines with the clients, members
and colleagues.
6. Contribute to process improvement efforts also incorporating customer
suggestions.
September 1999-October 2001 Al Salam Trading
Cairo, Egypt
Job Role: Salesman
Responsibilities:
1. Providing an excellent customer relationship service.
2. Achieving the monthly sales target.
3. Assisting the customer in their queries and assist with their purchase.

5. 4. Monitor stocks availability and analyzing stocks movement and advising
quantity to be ordered for new launches.
5. Ensure the work is done and staffs have done the necessary follow up.
6. Generate sales for the store, acknowledge customer complaints and assist in
exploring the reason for them with the objective to ensure immediate
satisfactory settlement.
7. Acknowledging new products and monitoring tagging of items.
Target Job:
Target job location: United Arab Emirates-(Abu Dhabi)
Target Industry: Customer Service, Sales, Hotel & Restaurant,
Airlines/Travels, Administration, Shipping
Employment type: Employee
Employment Status: Full time
Skills:
1. Have effective verbal and listening communication skills.
2. Fluent both English and Arabic language.
3. Have strong customer service skills.
4. Have the ability to analyze situations and make decision in procedural
matters without immediate supervision.
5. Computer skills (Word and Excel)
6. Driving ( licence number 735366)