Catherine Ann Schickel is a medical billing specialist and administrative assistant with over 20 years of experience in healthcare, customer service, and administrative roles. She has a medical assistant certificate and is a nationally certified medical assistant. Her experience includes roles as a medical assistant, referral coordinator, data entry consultant, deli associate, waitress, and shift supervisor. She is skilled in areas such as clinical procedures, insurance billing, medical coding, data entry, and customer service.

1. 37 Hay Ave, Jacksonville FL 32216
Home: 904-887-6223
Cathyann80@gmail.com
Catherine Ann Schickel
Professional Summary
Medical Billing Specialist, Administrative Assistant. Dedicated Medical Assistant skilled in technical, clerical and
patient support. Strong ability to communicate clearly and effectively to patients and staff. Resourceful Medical
Assistant with accredited training in clinical and laboratory procedures. Able to maintain proper insurance
requirements to quickly and efficiently refer patients to specialties in the ever growing health-care system.
Licenses
Medical Assistant Certificate
National Certified Medical Assistant
Skill Highlights
Data Entry and Marketing Consultant
Global Publishing: 2016
Entered or updated data into a computer system database, often from paper documents using a keyboard and
optical scanner. Used computer programs such as word, excel, google spreadsheets, outlook, Adobe, and
used websites such as Facebook, google, and other social media sites to market Gandolfos Deli owned by
Ron Legrand. Entered data of companies that order catering for lunches and other business encounters.
Temporary job to help build clients for his restaurants to help grow in their catering business.
Full Time Deli Associate
November 2007 to June 2015
Publix Supermarket - Jacksonville, FL
Greeted all customers. I trained new team members. Delegated tasks to team members to optimize productivity.
Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order
requests, including special occasion party platters. Safely used knives, scales, wrappers, compactors, garbage
disposals, pallet jack and hand trucks. Suggested additional items and offered samples of weekly promotional
items to increase store sales. Sliced, served and packaged specialty meats, salads and cheeses. Served
shoppers in a prompt, courteous and friendly manner. Arranged and stocked department displays. Communicated
and exemplified Publix's vision and goals. Offered product recommendations when appropriate. Maintained
knowledge of current product locations. Offered product samples,
answered questions and suggested products. Made sandwiches, including specialty items and custom orders.
Medical Assistant & Referral Coordinator
December 2007 to March 2011
Understands medical procedures Talent in obtaining/charting vital signs
Medical terminology knowledge Medical coding capability
Quick problem solver CPR certified
Insurance Company knowledge Patient/family focused
Healthcare billing proficiency Extensive medical terminology knowledge
Clinical training Patient Referral knowledge
Medical Assisting specialist Personal and professional integrity
Strong medical ethic
Computerized charting
Professional Experience

2. Angel Kids Pediatrics - Jacksonville, FL
Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in
accordance with Doctors guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal
samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating
special medical equipment and apparatus. Kept facility stocked with necessary supplies, equipment and
instruments. Performed routine tests such as urine dip stick, vision and hearing tests. Maintained a clean, orderly
and well-stocked environment. Recorded patients' medical history, vital statistics and test results in medical
records. Escorted patients to examination rooms and prepared them for physician exams. Ensured HIPAA
compliance. Educated patients about their treatments. Performed lab tests and communicated results. Tested
patients' blood glucose levels. Maintained patient privacy and confidential patient information. Recorded and filed
patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by
insurance companies. Wrote clear and detailed clinical phone messages for physicians.
Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice
hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the
attending physician. Arranged and assisted with hospital admissions. Scheduled surgeries and procedures in
conjunction with Surgical Coordinator. Prepared prescription refill requests on behalf of the physician. Scheduled
patient appointments. Completed registration quickly and cordially for all new patients. Scheduled radiology
exams for patients. Accurately entered procedure codes, diagnosis codes and patient information into billing
software. Confirmed patient information, collected copays and verified insurance. Posted charges, payments and
adjustments. Efficiently performed insurance
verification and pre-certification and pre-authorization functions.
Superior Staffing: October 2007-2008
Temp to hire medical assistant and billing jobs. See above for common duties that were performed for client.
Waitress and cashier
January 2004 to August 2007
Woody's BBQ - Jacksonville, FL
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current
menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and
serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase
restaurant
sales. Answered questions about menu selections and made recommendations when requested. Effectively
communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing
duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed
guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly
and fast service. Correctly calculated charges, issued bills and collected payments. Guided guests through the
dining rooms and provided needed assistance. Greeted guests and communicated about wait time. Routinely
checked menus to verify they were current, clean and wrinkle-free. Welcomed and acknowledge all guests in a
friendly, service-oriented manner. Completed opening and closing checklists according to set standards.
Multi-position Trainer and Shift Supervisor
February 2000 to October 2004
Steak N Shake - Jacksonville, FL
Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant
and took appropriate action to ensure food quality and service standards were consistently met. Exhibited
thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Developed and maintained exceptional customer service standards. Consistently maintained high levels of
cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed
restaurant walk-throughs to gauge timeliness and excellent service quality. Accepted payment from customers
and made change as necessary.
Part time employee/ Shift Supervisor
June 1996 to December 1999
Kenny Rogers Roasters - Jacksonville, FL
Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant
and took appropriate action to ensure food quality and service standards were consistently met. Exhibited
thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Developed and maintained exceptional customer service standards. Consistently maintained high levels of

3. cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed
restaurant walk-throughs to gauge timeliness and excellent service quality. Accepted payment from customers
and made change as necessary.
Education and Training
Medical Assistant Certificate: Medical Assistant and Coding, 2007
Sanford Brown Ins. - Jacksonville, FL, United States
3.90 GPA
Health Information Administration Coursework in Health-care
Management Coursework in Medical Assisting Coursework in Anatomy, Physiology and Health Assessments
Coursework in Human Services Coursework in Clinical Research and Hemostasis Coursework in Biology, Clinical
Chemistry Coursework in Community and Public Health Coursework in Health Services Microsoft PowerPoint
National Honor Society President and Deans Academic Achievement Award monthly Office Administration
coursework, H.I.P.P.A., C.P.R. Certificate ICD-9 Insurance Billing & Coding
Medical Assistant Externship: Baptist Primary Care 2007
answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance
forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory
services, and handling billing and bookwork.
High School Diploma: General, 1999
Englewood Sr High School - J, FL, United States
3.97 GPA
 National Honors Academic
 Achievement Award Member of
Student Government Club
 Member of J.R.OT.C
 Volunteered with local outreaches
 Coursework in Sociology, Psychology and
Communications
 Early Child Hood Development:
 Coursework in Emergency Preparedness Emphasis in Child Development Continuing Education in Child
Development
 Varsity Volleyball, Softball, and J.R.O.T.C.
General:
Florida State College - Jacksonville, FL, United States
Emphasis in Child Development, (Elementary Education Coursework, Continuing education in Early Childhood
Education), Sign Language ASL I, ASL II, & ASL III
Coursework in Sociology, Psychology and Communications Coursework and Creative Writing
Interests
Roller Skating, Volleyball, Softball, Traveling, Community Service, Church, and Continuing my Education.
Community Service
Girl Scouts of Gateway Council
Celebration Church Nursey and Kids
Celebration Church Local Outreach Programs (local schools and Daniel Memorial)
No More Homeless Pets
Humane Society
Florida Georgia Blood Bank

4. References
Available upon Request