P1 General Communication Skills

P1 General Communication Skills
General skills
When communicating in general it is important to be aware of a number of general skills and making sure that you consider the needs of your
audience when to best address their needs.
Cultural Differences – You should be aware of cultural differences so that you do not offend your audience. This means being aware of who you will
be communicating with in advance and learning about their cultural background. You will alsoneed to be aware of your body language and personal
presentation as you want to make a good impression and show that you have taken any cultural differences on board to make your audience feel at
easy. For example, you wouldn't address a group of teenagers in the UK on an educational tour of your company to look ... Show more content on
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You can use a range of questions to find out about the needs of the other party that you are working with during initial conversations. Similarly being
able to answer their questions and preparing for this in advance is just as important. Questions and answers is the basic format of communication but
doing it effectively is something that can be improved over time. The number one thing that you want to do when using Q&A in a business context is
to find out about your customer and make them feel that you are going to do everything in your power to meet their needs in the most cost–effective
and timely manner
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Business Pl Hardwick Designs Custom Pc Assembly And Repair
Business Plan
Hardwick Designs Custom PC assembly and repair
6701 mountain view Inyokern, Ca. 93527 (760) 977–6373
Written by Zackery Hardwick
Issued March 5, 2015
Conп¬Ѓdentiality Notice: This Business Plan is conп¬Ѓdential and contains proprietary information and intellectual property of Hardwick Designs.
Neither this Business Plan nor any of the information contained herein may be reproduced or disclosed under any circumstances without the express
written permission of Hardwick Designs.
© 2015 by Hardwick Designs. All rights reserved. Confidential.
Table of Contents
1.0 Executive Summary
1.1 Description of Business
1.2 Industry Analysis
1.3 Mission Statement and Core Values
1.4 Management Plan
1.5 Goods and Services
1.6 Marketing ... Show more content on Helpwriting.net ...
Hardwick Designs will start as a home office/home visit start–up, using one room within the owners home as well as owner's personal vehicle to assist
customers in the Indian Wells Valley/ Searles Valley area. After the 1 year mark Zackery plans to have moved into a leased storefront for a more
professional customer interaction with popular product display. As sales increase I will hire more technicians from the community mainly sourcing
from the local Cerro Coso Community College. The business will be located in the center of Ridgecrest, Ca. making it accessible to residents in the
surrounding communities.
1.2 Industry Analysis

Hardwick Designs will provide computer support in both a consulting and technical capacity to home PC users in both High end and general usage
clients. Since Hardwick Designs is currently a one man operation, its ability to grow in the first three months will be limited by the owner 's capacity
to complete work while having a second form of employment. However, the first three months are very important to build a relationship with
customers and a reputation for getting the job done quickly and well. Zackery will focus on delivering excellent service, and using word of mouth to
network with other new clientele.

Swot Analysis : ' пѓ Innovation '
ShopKeep.com SWOT Analysis Strengths of ShopKeep.com:
пѓ Innovation – ShopKeep is geared for small businesses and has created a reputation for catering to food and beverage sellers. It is an elegant piece
of software that most retailers will feel at home with and the retailer does not even have to be in the food business to use it. It provides an intuitive,
secure POS system that can empower business owners by providing staffing optimization, regulating inventory, accessing sales reports, and collecting
customer information on one seamless, cloud–based platform. (Hamilton–Romeo, 2015). The ShopKeep system is often highly reviewed for its simple,
inexpensive pricing structure.
пѓ Strong Brand Equity – ShopKeep listens to customer's ... Show more content on Helpwriting.net ...
Each consecutive year for the last three it has grown three times in revenue.
Now used independently by more than 18,000 merchants, ShopKeep announced July 2015 that with Series D funding they have raised $60 million.
ShopKeep plans to use this injection of capital, which was led by investor Activant Capital and with support from existing investors, to aggressively
grow its overall US customer base, launch international operations, and strengthen industry partnerships. (Herian , 2015)
пѓ Utilizes Social Media – You can contact ShopKeep via Facebook, Twitter or LinkedIn. Training and support documents are also available online.
ShopKeep uses a program called "Counter Culture" which allows customers to provide their own reviews of the product by featuring success stories
and strategies. Additionally, they have a blog which serves as the point of entry to ShopKeep'sSmall Business 101 – a collection of business advice for
the small time entrepreneur like a small business guide to social media, and helpful information; such as permits, zoning, licenses, and tons of other
material. (Ebrahimi, 2015)
Weaknesses of ShopKeep.com
пѓ Market Limitations – ShopKeep isn't necessarily for the large retailers, even though it can handle multiple locations, by design it is ideal for small
to medium sized businesses. And with this design ShopKeep has done well to stay in this niche even though it's limited when it comes to most table
service restaurants, bars, or large retail stores.
пѓ

Application Management Services ( Mams )
MACCIUS Application Management Services (MAMS)
MACCIUS defines application management services as a continuum of services encompassing the full application lifecycle. This begins with
development and extends to maintenance, support and governance, and is applied to all application types, including custom, legacy, package and
e–business systems. The cost to maintain today's information technology landscape continues to ascend as needs change, and application management
specialists at MACCIUS are on hand to assist in managing and fine–tuning your application portfolio, enabling your business to realize the greatest
value possible.
Maximizing the Efficiency of Your Business
Users expect applications to be delivered and function on an array of platforms, which adds to the cost and complexity of managing business
applications. MACCIUS takes a collaborative approach with owners and software engineers to execute a personalized solution that anticipates change
and addresses scalability. MACCIUS uses a set of three primary principals to create a successful partnership with businesses of all sizes that include:
Forming Strategic Partnerships – Continual evaluation and anticipation of needs are vital to a successful partnership with any enterprise and their
application management provider. MACCIUS works alongside key employees to spotlight innovation opportunities, never losing sight of business
objectives. We deliver technical capabilities across a global platform to ensure we are

Techniques For Evaluating A Successful Customer Service...
1.Techniques for evaluating a successful customer service operation are as follows:–
i.Commitment to Quality – ETA has set a specific standard to ensure complete customer satisfaction by reducing, eliminating many customer's
callbacks or recalls. With the help of surveys conducted and logs kept by individuals companies, the standards of the company can be revised to a level
that accurately measures and improves upon customer satisfaction which can only be achieved by the data taken from tests and measurement tools that
are converted into specific procedures to resolve problem and improve customer request response. The preferred response time in responding to and
resolving a customer request should not be more than 24 hours. ii. Focused ... Show more content on Helpwriting.net ...
Monthly or biweekly discussion groups, meetings, or seminars on performance of products or services could provide the ideas and strategies required
to power the continuous improvement cycle.
v.Integrity – It requires the authority and empowerment to make decisions and carry out tasks without requiring a superior's seal of approval. The
customer service agent should be able to authorize refunds, exchanges, repairs or upgrades based in established principles. This not only speeds up
customer service response time, but also empowers and engages the specialist in the integral running and success of company.
2.The three distinct groups of customer service functions are –
i.General Customer Support – Staffed primarily by generalists and non–technical personnel. They also provide front line assistance such as "walking"
the customer through the owner's manual, assessing the nature of interest–technical or non–technical, and responding to literature requests and other
general issues. ii. Technical Customer Support– Staffed by technicians and engineers that provide technical assistance in the areas of
application,installation,on–site repair and maintainance,user information, site repair and customer assistance. iii. Customer Satisfaction Monitoring –
This includes surveys and asks for feedback

Is3350 Unit 3 Risk Analysis
Risk Factors
The following 5 risks have been identified as being material to the project. Listed is a detailed analysis of those risks.
Risk 1)
Description of Risk – The project does not get funded.
Cause – Senior management determines that it cannot fund the project.
Likelihood of Occurrence – The likelihood of occurrence is considered low. Senior management initially commissioned the project. This was done to
address risks related to the current remote connectivity and the corresponding corporate goals of expansion.
Severity of Impact – The severity of the impact is considered high. The project would be delayed or eliminated and the current risk to the organization
would increase as expansion plans were implemented.
Risk Response – A presentation... Show more content on Helpwriting.net ...
The information for sizing the server infrastructure is gathered from existing server utilization for the applications supported. The amount of servers
selected for implementing the environment is based on projected cpu and memory needs to support the users. As part of projecting resource needs,
allowances are made for variances in versions of system hardware.
Severity of Impact – The severity of the impact is considered medium. If user application performance is negatively affected, the users will not be able
to meet their daily expected workload. In other words, users will not be able to complete their assigned tasks timely.
Risk Response – This issue can be mitigated by deploying additional server resources to support the end users. To improve performance, a group of
users would be moved back to the original vpn access until the performance of the published applications is considered acceptable. At that point the
amount of additional server resources needed can be projected and deployed to support the total user load. Once these additional server resources have
been deployed, migration of users back to the published application environment can be resumed until all users have been

Objectives Of The Summer Relationship: IBM
OBJECTIVES OF THE SUMMER INTERNSHIP IBM is an IT based company which provides solutions for businesses and industries from all sectors
if they are connected to IT. IBM has a great range of products ranging from IT services, Business consultancy and self assessment tools. So therefore my
job was to comply with the objectives of the organisation and learn about the products and services and services offered by the company , understand
their usage and implementation in the organisations and contact the target market regarding their demands and need of the product and what all they
want from the products and modifications in the products so that we can help them provide the best possible products under one roof and satisfy their
demand and needs accordingly. The ultimate objective of my summer internship was to contact the target market and provide them with complete
organisation restructuring and providing the existing customers with better and latest... Show more content on Helpwriting.net ...
IBM is the largest and most profitable industry in the worl with a value of 66 billion dollars, they have more than 500000 employees worldwide.
WEAKNESS IBM's size can also be its weakness. With a huge size it can slower to react to customers needs and wants as well as industry
fluctuations. And its more than 500000 employees can find it dificult for services and support needed. Enormous operating costs and competitiors
eating into their market share forced them in 2010 to buy back shares worth 8 billion dollars. Servers and storage which account for about 20% of
IBM's revenue has declined to 16% and a 6% decline in margins.

The Design of MicrosoftГ‚В® Support Network 1.0
Microsoft Corporation
Microsoft Corporation:
The Design of MicrosoftВ® Support Network 1.0
1. What factors suggest that Microsoft's PSS Division needs a more comprehensive and flexible approach for its service offerings?
Admittedly, Microsoft's support services were not as good as those offered by some competitors. Several factors contributed to the nondescript nature of
Microsoft services. Previous support service policy had been determined at the product level. Annually, each product manager negotiated with PSS
over the type, extent, and pricing of services to be offered to customers along with their products. Because Microsoft had 150 products, the result was a
hodgepodge of service offerings. Some products had no support ... Show more content on Helpwriting.net ...
Gates was willing to invest significant resources into technical support services to improve their overall quality and customer perceptions of them.
Choice, Quality, and Simplicity should characterize all technical support programs. Based upon several market research studies and experience, the
task force concluded that customer satisfaction would be sustained by delivering technical support that met customer needs in three ways. First,
support programs should offer customers a choice. Those who "did not want to pay for support they didn't need" should be able to buy software
alone, at a price that did not include service costs. At the same time, customers that "wanted more support and were willing to pay extra for it" could
also do so. Second, all technical support provided by Microsoft should meet or exceed industry standards for quality. Third, all technical support
programs should be marked by simplicity; that is, customers should have little difficulty understanding Microsoft's offering and how it applied
specifically to their needs.
Technical support services should be a "cost center" for the Microsoft Corporation. On this point, there was uniform agreement in the company. As
managers saw it, Microsoft's "core competence" was its technology. Though important, technical support services were not seen as a potential source of
corporate profits. Instead, Microsoft was prepared to invest in them in

Application For The Arts Administration Intern Position At...
In response to the advertisement posted on Indeed.ca, I am interested in submitting my application for the Arts Administration Intern position at TIFF.
Education
I am graduating with a B.A. from the University of Toronto on June 1st, 2016. I double–majored in Criminology and Socio–Legal Studies and French
Studies, two programs that have allowed me to build on my research skills. Moreover, a Social Seminar in Social Institutions course that I took in
fourth year gave me the opportunity to conduct my own research on the topic of multiculturalism. I am proficient in Microsoft Office, particularly in
Word and Excel, as I use both programs for my writing and for data entry respectively. My undergrad studies have also honed my organizational and
planning skills. Having taken a full course load every year, I worked under multiple, strict and tight deadlines. I would have multiple midterms and
assignments due in the same week. My excellent organizational and planning skills have allowed me to work under such circumstances: I prioritized
the assignments that have an earlier due date, while ensuring that I plan the outline for the assignments due at a later date. I have thus never missed a
deadline thanks to my excellent planning and organizational skills.
Furthermore, I have excellent verbal and written communication skills in both French and English. The French courses that I have taken in University
provided me with the opportunity to improve my written and spoken French; I

Implementation Of The Reporting And Subsequent
Implementation of the reporting and subsequent use of pharmacogenomic variants of significance will take a multistep process, and require leadership
and buy–in to optimize implementation. The following necessary steps have been described to successfully implement preemptive Pharmacogenomics
testing.2 First, there must be a systematic process for genotyping and for migrating test results into the EHR. There must be a permissive institutional
infrastructure that will support clinical implementation. There must be a governing committee (usually a subcommittee of the P&T committee), which
provides oversight regarding which test results are part of the EHR, and which drugs are linked to CDS alerts. This committee must have a ... Show
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Stakeholders will include clinical informatics and bioinformatics experts, providers (both specialists such as genetic counselors and geneticists, and
generalists), pharmacists, information security and privacy personnel, and laboratorians.
The process of developing the EHR interface and CDS content will need to involve users, decision makers, and evaluators. The users will need to be
asked about the tasks they do on a daily basis to provide patient care, and about the clinical decisions that would benefit from computer decision
support.
Stakeholder/users should be surveyed to find out their needs, by asking questions in the following areas: What information do you need that you don't
have? Where in the EHR would pharmacogenomic information be located? Would a link–out to a curated definitive information source help? Or would
you prefer a more concise summary linked to the moment of prescribing? Or both? How will you decide which drugs–gene pairs to implement alerts
for in the EHR? What process will be used to update the system? Who will be responsible? How will new genomic results be put into the EHR, and
converted to phenotypes with defined actions? Who will make sure that the pharmacogenomic actions are kept up to date with the rapidly advancing
field? What do you want the CDS tool to look like? What level of alerts do you

Essay about Navigating the Online Environment Guide
Online Learning Environment Navigation Guide Introduction Learning how to navigate the online classroom environment is essential to your
academic success. GCU's Learning Management System (LMS) LoudCloud and the GCU Web site have many resources to help you become a
successful graduate student. Directions View the LoudCloud Walk to Class Tutorial as well as search LoudCloud to find answers to the first 9
questions below. Search the GCU Web site for answers to the second set of 10 questions below. You should complete the guide while navigating
LoudCloud and the GCU Web site. Use this completed guide to assist you when completing the "Navigating the Online Learning Environment Quiz"
due at the end of Module 1. LoudCloud... Show more content on Helpwriting.net ...
Click the Technical Support link listed under the Support Services section. What information can be found under Technical Support?–Student success
webinars–tutorials–faq's–turnitin–taskstream–tech requirements–manage you passwords–comment on our service–contact us–email tech support 4. On
the Home page, click on the Contact Us tab which is located just above the home page footer. This is where you can locate phone numbers and
addresses of the colleges, the main GCU switchboard, and the Student Services offices. List the phone numbers of the following departments located in
the Student Contact Information section: Career Services–1.602.639.6606 Center for Learning Advancement–1.602.639.8901 Academic
Advising–1.800.800.9776 Finance Counselors–1.800.800.9776 Office of Academic Records–1.800.800.9776 5. On the Home page, notice the icons on
the top right header area. What are the other icons listed next to the"[pic]" for the GCU Facebook page? –Twitter, you tube, linkedin, google, gcu blogs
6. On the Home page, click the Student Life tab located at the top. Scroll down to the Living on Campus section, then click on Wellness Center. What
is the Health Center's official name? –Cooke health and wellness center 7. On the Home page, click the About Us tab located at the top. What is the
vision and mission statement for Grand Canyon University? –Grand Canyon University prepares

Essay on Empowering IBM End Users Through Self-Service
Contemplating on how to make IBM End Users feel confident, assured, and empowered through self–service IT Support
End Users don't want to learn how to use the support site, they just need to use it to resolve the issue at hand and move on. Displaying a large amount
of information to End Users on the support home page will just overwhelm them and make them feel helpless. The user is more likely to try to get help
by seeking an assisted support channel that is more expensive for the company
Below are few of best practices widely used in the industry....
Make it easy to find and use:
Focus on design simplicity for your self help website
Understand the content most often used by visitors, place this content prominently, and you'll get a ... Show more content on Helpwriting.net ...
Make all your content readable at no more than an eighth–grade reading level, such that the average 14 year–old can make sense of the information.
Make sure that the self help content is easy to read and to the point. End Users will likely quickly scan and flip between pages, to locate the information
they are after. Enriching your content with impactful pictures, graphics, video, bullet points, and bolded text has the effect of forcing the user to glance
at these elements when scanning the page, and likely increase their engagement.
Content written in plain language will increase the effectiveness of the content and will also make it easier to translate content to other languages. The
more complex the language, the more likely it will be poorly translated or misinterpreted particularly when using automated translation tools.
Offer Multichannel Choice:
Depending on the business climate and need you can to pick the channels you want to offer your End Users. Make sure you provide a unified
experience across multiple channels to delivery the best of breed End User experience.
Web self–serve support. Directing interactions that are low in complexity but high in volume to the Self Help Site will result in high self–service rates.
End Users will be able to resolve their problems quickly and effectively while significantly lowering costs.

Social Support (Community's & Forum's). Leveraging the collective

Case Study Of Personal Computers In The U. S. Consumers
The uncertainty created by impersonal and overseas long distance customer service provided by companies that specialize in direct sales of personal
computers has led many U.S. consumers to buy from more local retailers. This sales model follows the push strategy on page 46 of the text, this
strategy "pushes" the product to the end user or customer through sales promotions and other incentives. (Min, 2015) The contemporary consumers are
given a multitude of options when purchasing personal computers and related hardware devices that were not readily available in the past. With this
purchasing power at their disposal, U.S. consumers are growing impatient with low quality equipment and foreign customer service due to outsourcing
jobs overseas ... Show more content on Helpwriting.net ...
Retail stores will need to have high quality upgradeable models available for sale, along with onsite technical support that can provide any consumer
modifications being requested. The retail store's tech team could then provide local delivery service of end products to consumers using rates similar
to Uber and Lyft.
3.What are the potential problems associated with traditional retail sales?
Contemporary consumers have grown more knowledgeable with the specific capabilities that their personal computers are equipped with. They are
seeking more customization and performance levels than that of many standard models available in retail stores. Many retail stores outsource their IT
customer service that has U.S. consumers frustrated with lack of clear communication and cultural relatability. Retail locations can offer more local
and personal customer service with a competent tech support team available by phone, email or internet to alleviate breakdowns in communication
such as language barriers. Rapid delivery to customers can be provided by contracting with local delivery services like UPS and Fed X or an in–house
service provided by the tech support team.4
4.What managerial changes have to be made to regain market share and become a global leader of the PC industry?
The conceptual and political competencies of top management need to be

Working with Scr Associates
Working with SCR Associates
Cheryl Mitchell
Kaplan University
IT460–01
Systems Analysis and Design
Unit 9 Assignment
Abstract
Please complete the following projects using MS Word. Save the project as Unit 9 Project.doc and place it into the Unit 9 Project Drop Box. Click here
to access the "SCR–TIMS Work Session Link". Jesse wants a recommendation about an SCRhelp desk. She said that I can get more information on the
Internet. She wants any input by early next week. She said there's lots of information out there on this topic. She wants me suggest a plan for creating
an SCR help desk (SCR –TIMS Work session, Session 12, To Do List, #1).
Unit 9 Assignment: Working with SCR Associates.
Please complete the following ... Show more content on Helpwriting.net ...
a. (2010). Systems Analysis and Design, Eighth Edition. Boston: Course Technology, Cengage

Global Information Systems ( Gis )
Global Information Systems In this critical essay, I have tried to identify the major processes of designing, developing, and implementing Global
Information Systems (GIS). I have also provided the discussion of how the level of Global Information Infrastructures (GII) affects the design,
development, and implementation of GIS, and how these processes differ from those in a domestic context. Finally, I have also explained how firms
should employ appropriate GII to support these processes.
Design, Develop and Implement Global Information Systems
Implementing the GIS is a huge challenge for many multi–national organizations. There are numerous reasons for which a GIS is required, for
example, to provide the base IT support in each and every country, where the business units of the organization are located. A properly designed,
developed, and implemented GIS helps exchanging information globally, and has also been flexible enough to provide local features and
functionalities (Markus, 2007).
An iterative approach is recommended at each phase of design, development, and implementation of a GIS. Throughout the system development
process a close connection between the end users, the system analysts, and the technical team becomes a high priority. The end users should be allowed
to select, and prioritize the most important requirements. The system analysts should be able to understand and translate the non–technical language of
end users to the language understandable by the

Analysis Of ' Northern Quest Resort And Casino ' Network...
Date: October 15, 2015
To: Professor Jan Babcock
From: Michael Kelly
Subject: Rhetorical Analysis of Job Application Package
Northern Quest Resort and Casino: Network administrator
This role Network Administrator job is with Northern Quest Resort and Casino. They are in need for a Network Administrator and I believe I can
be the right fit for them once I graduate college in the spring. The qualifications that they are looking for is someone that has prior knowledge and
some work with LAN/WAN, Wireless networking, CISCO, Networking Monitoring tools, CCNA Certification, etc. This company is looking for a
hard worker that is intelligent and can get the job done in a timely matter. This job is also for people who are driven to work... Show more content on
Helpwriting.net ...
When doing my cover letter I focused on how I can bring leadership and tell them what I will bring to this job. I highlighted my education in two
areas. The first thing I highlighted is that I went to a technical school for high school and that I graduated in a networking class. The second thing I
highlighted is that I will be graduating with an associates in Information Sciences and Technology with a Business option. I think when they see my
education they will see that I have a lot of potential in any job I go for. The information that will be less important for the cover letter will be the past
jobs that have nothing to do with the job that I am applying for. I think the tone in my letter will be to get the reader's attention without be annoying.
Amazon.com: IT Support Technician
The second job I am looking at is an IT Support Technician at Amazon.com. This job is located in Detroit Michigan. Amazon is in need of a support
technician and I have some requirements for the job. They are looking for someone who has experience in the field and they are looking for someone
who preferably has their A+ which I am currently working on. Amazon is looking for a candidate that has great oral and written skills. They also want
someone that has great hands on experience and experience. Amazon wants someone who is very reliable because if something goes down at one of
the distribution centers they are relying on you to get everything back up and running.

The Types Of Support That An End User May Require
Chapter 2: Literature Review
The four types of support that an end–user may require are general support, functional support, data support, and purchasing support. General support
includes networks, software, hardware, and other training related support (Govindarajulu, 2014). General Support is the only form of support that will
be included in this study. A university will on average work only with general support for their users. While some authors (Gibson, 2014, for example)
focus on a general overview of help desk requirements, others PChelps (2008) look more closely at different aspects including costs, where users get
their support (Govindarajulu, 2014), and how to evaluate a help desk (Sheehan, 2007). This case study will take a quantitative approach to
evaluation of a help desk instead of a qualitative as other researchers have conducted. This literature review will discuss how the help desk affects a
company's reputation, the costs it has to a company, how a help desk can be evaluated, and how to improve a help desk's customer service.
Purpose of Help Desk
The purpose of a help desk is to provide internal users (employees or students) and external users with technical support. This support is optimizing
computer software, network troubleshooting, virus removal, password resets, and any other types of computer related problems that the user may
encounter (Gibson, 2014). The help desk staff is generally the most likely to be contacted by users, and are thereby

The Business Model Of Like Uber
DoorDash, like Uber, is an example of yet another "Peer–to–Peer" business model; this one takes orders and delivers food via company drivers. In
other words, DoorDash takes food from restaurants and delivers it to the consumer, thereby eliminating the relationships between restaurants and
clients. To that end, DoorDash operates not only as acustomer acquisition company, but also as a logistics company focused on food delivery.
DoorDash is disrupting the old way that food is delivered to customers by interjecting an intermediary.
In addition, while DoorDash only focuses on food delivery at present, it plans to expand to non–food areas and use its logistical delivery infrastructure
to deliver anything to anyone in the future. With great ... Show more content on Helpwriting.net ...
This model will help the company to become profitable in the future.
Having a Strong Technical Team
In the story of this company, its CEO Xu said, "to make one delivery successful there's fifteen small things you have to get correct, which is
shocking." This is true because the company must consider every detailed problem like the most appropriate time to arrive at each restaurant. These
optimization problems make it difficult to make delivery times more efficient and satisfactory to customers. To solve this problem, the company hires a
team of engineers to build a high–functioning online system. This system allows DoorDash to obtain and keep customers and therefore obtain more
business. A strong technical team is crucial for any peer–to–peer business model like DoorDash.
Using Contract Workers
Food delivery is not the same as other delivery service because it has limited peak times. Most food deliveries happen during mealtimes. Due to this
fact, DoorDash uses contract workers instead of full–time employees. Therefore, it smartly and efficiently reduces the labor costs without hurting the
quality of the service.
Business Strategy: Making Money in the Long Run
As mentioned before, DoorDash focuses on customer experience and consumer need in the short–term. According to its official website, it charges $6
per delivery, and the driver will receive a flat

Supplier Selection
Introduction
The evaluation and selection of suppliers, structuring the supplier base is an important task in any organization. It assumes utmost importance in the
current scenario of global purchasing. Every Organization especially manufacturing organizations need to have a Supplier evaluation matrix or model
in place. This paper tries to bring in a typical
Supplier Evaluation Framework, which blends with company's basic values, and help in establishing a Strategic sourcing policy. It also outlines ways
and means to reward a supplier and establish long–standing relationships with suppliers.
Vendor selection range of criterions
Today's consumers demand cheaper, highquality products, on–time delivery and excellent after–sale ... Show more content on Helpwriting.net ...
* Ability to meet current and potential capacity requirements, and do so on the desired delivery schedule. * Financial stability. *Technical support
availability and willingness to participate as a partner in developing and optimizing design and a long–term relationship. * Total cost of dealing with
the supplier (including material cost, communications methods, inventory requirements and incoming verification required). * The supplier 's track
record for business–performance improvement. * Total cost assessment.
Now when the agreement on the business and vendor requirements had been compiled, the team now must start to search for possible vendors that
will be able to deliver the material, product or service. The larger the scope of the vendor selection process the more vendors you should put on the
table. Of course, not all vendors will meet the minimum requirements and the team will have to decide which vendors you will seek more information
from.
Vendor evaluation range of criterions
The areas that company chooses to measure and manage and the criteria used will be a direct result of the company 's goals and strategy and the
objectives for the supplier performance management program. There are a wide variety of areas of supplier performance that may be measured. It is
important to select the ones that are

Unit 12 P2
Unit 12– P2: Explain the impact of organisational policies and procedures on the provision of technical support
In this document I will be explaining the impact of organisational policies and procedures on the provision of technical support.
In the modern world, IT Support is a major factor which is necessary in order to progress and function properly. In big organisations, tech Support
departments work tirelessly every day to provide quick and effective support for users with faults. There are however factors which impact the
provision of technical support, these factors are:
Organisational guidelines
Service level agreements (SLA)
Confidentiality
Sensitivity of information
Organisational constraints
Outsourcing of support services
Organisational ... Show more content on Helpwriting.net ...
The cost of maintaining this department tends to fall over time however modernisation and
The provision of IT Support will be impacted by the costs of resources required as the organisation may not be able to afford to hire staff and
hardware required thus having to hire external IT Support. If the organisation doesn't have either an internal or external IT Support (or the organisation
is large and has a small tech support department), the organisation will not function properly and may face many issues thus the provision of IT
Support will be limited.
Another impact of organisational constraints on the provision of IT Support is the licensing and cost of software. The internal IT Support will need
to purchase software licenses in order to provide the support to users. Some software licenses for software like fault logging and VNC are expensive.
If the organisation cannot provide funding for the software licenses to be purchased, the IT Support will need to use alternative methods and this will
definitively impact the provision of IT Support.

Organisational Policies : Reporting Of Faults
P.2
Organisational policies:
Reporting of faults
A report of fault could be a document that reports problems occurred throughout IT technical support, it can avoid from wrong blame and make
certain others understanding what 's wrong with equipment such as laptop or desktop computers, and they are sometimes used once a technician
accidentally damages the equipment during maintenance, but problems can be caused not by accidental damage. There are various types of faults
and they must to be reported as soon as possible, because it might be the best chance to solve the problem quickly. By reporting the fault as soon as
possible, it will be a lot faster to fix it, but it really depends of what problem is there. To report the problem, it needs... Show more content on
Helpwriting.net ...
SLA (Service Level Agreement)
SLA is a contract between the IT technician and the company which means that technician must to do and to meet with the company requirements, for
example IT technicians will produce the secure networks, authentication via username and password, and also computer troubleshooting and
maintenance.
Confidentiality
Confidentiality within all companies is very important as employees have access to a lot of important information on the company that they could
potentially steal, tell others about, post it online or more. Companies have policies in place which are put in place to let their staff know that these
such things are unacceptable and helps to reduce this from taking place but will not stop them from their employees doing it. Confidentiality is also
important between the company and all their customers and is part of the policy. The companies that hold information on their customers by law are
not allowed to give out the information they hold to anyone else without that person's permission, if this was to happen in the company it will result in
actions taking place such as a fine or even worse.
Organisational constraints:
Costs
Most companies that are using IT systems will not have a large amount of money to spend on the equipment they are using and the security they have
in place on their systems. Companies will be looking for

A Virtual Call Center Via An Employment Agency
This paper will represent the breadth of concepts, and ideas that have been attained during this course, in regards to transformational change within the
organization of a virtual call–center via an employment agency. This course has provided valuable information that's critically important when thinking
about change, initiating change, and facilitating change. Along this path, it's just as important to understand the mind–sets of those that are involved in
the change process. While understanding the mind–sets of all parties involved in the change process is important, being knowledgeable, having the
skills, and the capacity to overcome resistance and challenges when changes are presented are equally important. The employment agency,... Show
more content on Helpwriting.net ...
Any decisions to make changes are, to ensure the company's success, the employment agency's success, and the satisfaction of the employees and
consumers. Such changes are derived from planned or unplanned change processes. The focus of transformational change in this literature will
surround the employment agency in correlation with the company. Because the agency has proven success in providing superb technical support to their
customers, the company decided to offer other opportunities to expand their current lines of business. The opportunities exceeded the original plan of
introducing, computer support for desktops and laptops, and now included the chat support. Both of these new lines of business are already in place
with the company, but have tend to become overwhelming with the call volume, so the agency has transformed and adopted the 2 new lines of business.
However, before any focus can be applied to change, a solid foundation is required for an opportunity for a successful transformational. A solid
foundation is determined by honoring the past, which means moving from the Industrial Age paradigm (past), into the Knowledge Age paradigm
(future). According to Duffy (2010), his definition of the Industrial Age involved overcoming the challenge of educating millions of new immigrant
children, by creating factory–size school systems to deliver the group–based,

Developing Channels Of Communication For International...
Developing channels of communication in International Gadgets company is unable the new manager to communicate and gather a team of technical
communicators and enhance their experience in communicating with different audiences in a business setting. The department of research &
development (R&D) in International Gadgets has produced a new product. The International Gadgets assumed that product would make a revolutionize
the industry. However, the International Gadgets in each level of the corporation department needs to understand fully how the new product is going to
start and revolt the industry.
In order to process the new product, the head of R&D should work with four departments in the International Gadgets to help them to understand the
channels and communicate in throughout the company for the new product. There are four levels in International Gadgets should understand the new
product which are upper management, Sales and Marketing, Technical Support and all employees.
Before approving the funding needed for the new product, R&D should help upper management to understand the new product and how it will expand
the company. Technology has approved many possible channels for upper management to share the information and stay connected with several levels
of the company at one time. Upper management must be connected and communicated all the time with others level in the company by using group
email (electronic mail) which include all the members, and every person can

Sample Resume : E Marketing Strategy Essay
E–Marketing
iYogi
Tutor
Deniss Yeung Presented by: Subhajit Dey 14405835 Santosh Kumar Shrestha 14407441
Wenshuo Huang13393323
Kevin Xingyang Zhou 12371779
Table of content
ParticualarsPage no.
Introduction to the Organisation
History3
Background and Area of operation3, 4
Types of Products and Services4
Industry Analysis
The Industry4, 5
SWOT5, 6
E–business objectives, strategies 6, 7
E–Marketing Environment
Global Markets8
Ethical and Legal Issue9
E–Marketing Strategy
Marketing Knowledge9,
Consumer Behavior9, 10
The application in internet environment10,11,12
Products,services,price,promotiom and market/ partner relationship12,13,14

References15
INTRODUCTION TO THE ORGANISATION
HISTORY
Iyogiwasco founded by Vishal Dhar and UdayChallu in 2007. Iyogi have more than 6000 technology staff on its global delivery platform imantra.
Sequoia capital ( U.S.A ) , Draper Fisher Jurvetson ( U.S.A ) , Canaan Partners ( U.S.A ), SAP Ventures , SVB Indian Capital Partners are the venture
capital firm that have invested in the company . In 2009 they appointed its founder, Larry Gordon, as President Global Channel Sales.
BACKGROUND &AREA OF OPERATIONS
iYogi is a remotetechnical support firm based in Gurgaon, India and have customers in the United States, the United Kingdom, the United Arab
Emirates, Australia,

The Vision And Vision Of Zie Tel
Describe existing Mission and Vision statements:
Zie Tel is a market leader in import / export business. The company is headquartered in Collins Street, Melbourne.
The existing Vision and Mission statements of Zie Tel is– "Selling espresso coffee machines especially to cater to home appliance market, and
incorporating other digital home entertainment products".
In order to achieve this Vision and Mission, Zie Tel is targeting to cover larger area of consumer market for espresso machines, providing full range
offer.
Develop revised Mission and Vision statements that reflect current Organizational requirements:
The industry and its operating environment have changed. These changes have initiated the need for changes / developments in the Zie Tel company
requirements and ... Show more content on Helpwriting.net ...
This includes: Responsible buying, strategic alliances with its suppliers, Appropriate training to its sales / support staff, improving inbound / outbound
logistics, and Training / development of staff dealing with imports / customs.
The Company strives to implement and maintain high level of professional and moral standards. It is committed to sustainable environmental practices
that comply with all legislative and regulatory standards.
In order to offer highest level of customer satisfaction, Zie Tel selects highest quality for its coffee machines and accessories. The company selects only
the best brands for sales to its customers.
Seek support from all relevant stakeholders:
For achieving its Vision and Mission, the company seeks support from all stakeholders. For growing customer base, highest level of customer
satisfaction and achieve greater business success, the company seeks active involvement and support from its suppliers, its customers, and most
important from its

Financial Analysis Of Siriusxm 's Subscription Based...
Financial Analysis SiriusXM's subscription based revenues, yielded the company $4.2 billion in 2014, growing 10% year over year, continuing a
decade long trend of revenue growth. In addition to revenue growth, impressively high margins have produced free cash flow of $1 billion.
Despite impressive profitability metrics, financial struggles of the past are till casting long shadows in terms of debt and outstanding shares, yet
management is doing their best to dig themselves out of trouble. The key metrics found below form the basis for industry comparisons and will
discussed further hereafter. With $4.2 billion in revenue, SiriusXM is the industry leader of subscription based revenue, while iHeartMedia leads
the way with $6.2 billion in advertising based revenues. When comparing gross margin, which represents the percent to total revenue that the
company retains after covering its cost of goods sold, we see SiriusXM leads the way with 62%. This means they are retaining more on every dollar
of revenue that any of their competitors. Taking it one step further, looking at operating profit margin, which determines how well the company can
pay creditors and create free cash flow, we again see SiriusXM quite handedly leading the industry at 27%. With such a healthy operating margin, it's
no surprise free cash flow is a major strength of the company, clearing $1 billion in 2014. Free cash flow is extremely important as it allows
organizations to pay down debt, develop new

The Ethics And Concept Of Social Responsibility
Management Profile
In this management profile review we try to explain global elements of our management, from our mission and objectives, to our corporate philosophy
and key methods needed to obtain it successfully.
Business Vision
Ethics
Our ethics and concept of social responsibility are important elements of our managerial decision making process. We believe that individual values are
fundamental to ethics.
Ethical approaches (moral principles and values) govern the actions and decisions of each member of our business organisation. Each approach
provides a different, but related, set of principles for judging our managerial decisions.
Following our beliefs and corporate philosophy, we have to ... Show more content on Helpwriting.net ...
Following our corporate philosophy, every employee must have attitude of ownership and identify himself or herself with success of a product,
service and business as a whole. Also, each employee must have a strong sense of responsibility and personal achievement in own and related job area.
We believe that enthusiasm for our people and our products, and that ability to inforce that enthusiasm in others, is the quality of leadership.
Enthusiasm promotes creativity, cooperation and profit.
Commitment
Success and prosperity do not happen overnight. True success can only come through attentive, quality and devotional work and throughful application
of managerial concepts in all daily activities. That 's why our management is an on–going process.

To meet our goals and achieve our objectives, we have to develop a strong sense of commitment and responsibility.
We evolve with the growing computer and software industry, and we are committed to respond to our customers specific needs and to maintain the
highest standards of quality in product development and customer support.
Objectives
The primary aims of the company are to maximize wealth of shareholders (provide profitability), and worthwhile job prospects for employees. Our
objectives are customer satisfaction, real growth in earnings per share and a competitive return on capital employed.
We aim

Application Of Fice Manager
Scenario Our Palm Beach Gardens medical office introduced a new patient check in procedure by using kiosks. My role was to communicate with
vendors, suppliers, EMR software technicians, installation contractors, physician and practice owner, staff and patients about the purchase, installation
and training with the new kiosk check in process. This sophisticated technological check in process is user friendly and reduces the check in time
significantly. The kiosk allows the patients to check in for their appointments, verify their demographics, verify their insurance information, and sign off
on five office documents. Patients will also be able to activate their patient portal access, edit and update their demographic and insurance... Show more
content on Helpwriting.net ...
The EMR technician seemed to be uncertain and kept putting me on hold. Frankly she gave me the impression that this was her first day on the job.
At the end of the session I still had questions on how some of the features worked such as when does the camera prompt to update a photo of a new
insurance card? At what point are the patients given the options to authenticate? The technician was unable to answer any of these questions which I
felt were part of the set up and installation process. Could this have been a language barrier again? Or did I annoy her with all my questions? Another
communication challenge that I faced was with the staff and patients. I needed to convince both staff and patients that the kiosks are user friendly thus,
making the check in process much faster than checking in with the receptionist. I could hear the tone of reluctance, apprehensiveness and fear from
both the staff and patients as we began using the kiosks. Providing and communicating clear training and instructions on the use of the kiosks was
essential to the success of this new procedure.
Strategies
The strategy that I used to resolve the customer service issue was to request the manual which contained the product specifications and the installation
instructions to the kiosks. After reviewing the specifications and installation instructions, I could plan exactly how many kiosks to purchase

Key Areas Of Responsibility For A Dual Role
Key areas of responsibility for this dual role were to manage the operation of the IT infrastructure whilst overseeing the allocation of workloads and
scheduling for all forty drivers. The area of focus was to co–ordinate the fleet contractors in the morning while in the afternoons; I concentrated on the
IT related aspects of the role. After discovering that this organisation had limited infrastructure (10+ years old) which had restricted company growth,
my recommendations to senior management to implement a more efficient IT infrastructure. This improved network speed, reliability and data
management.
KEY CONTRIBUTIONS:
п‚§Infrastructure Improvements: Assisted in leading the continued development of the IT infrastructure which has seen growth of 30% in the past 18
months which forecasted to increase when implementation is complete. This has resulted by managing all aspects of the planning and implementation
plan.
пѓЄI negotiated contracted arrangements with Dell, achieving a 20% saving on costs.
пѓЄI recommended and implemented infrastructure improvements by researching new technologies and features for anti–virus, security, patch
management, windows operating systems, and windows server platforms.
п‚§Fleet Allocation & Customer Service: Management of fleet drivers and daily workload, furthermore managing customer expectations ensuring
escalations were kept at a minimum. The priority of my daily schedule was to ensure that this section of my work was completed before working

Abc Computer Sales And Software
ABC Computer Sales and Software, LLC.
ABC Computer Sales and Software, LLC. Is a $4 billion firm with sales primarily in innovative computer and software sales for both consumers and
small businesses. The computer sales firm was created in the early 1990s and has grown exponentially over the decades. As ABC Computer Sales
and Software, LLC. has distinctly increased its revenue and has had consistent growth over the years. ABC Computer Sales and software has not only
been expanding its sales platform and taking on more orders from consumers and small businesses not only within its own stores, but with online sales
as well. As the growth of the company's sales has progressed so has the competition and the client need for more technical ... Show more content on
Helpwriting.net ...
The task force Nerdy Tech has been implemented to attempt to curb customer satisfaction and perform simple technical support tasks and order tracking.
However, the demand for technical support and follow–up was still higher than anticipated to the point where other staff received more complaints and
have had to step into the Nerdy Techs domain to help; resulting, in a defeated purpose for the task force. As other companies have already begun to
outsource or divide technical support transactions and have begun to supersede our company in revenue and progress, I believe it is time for ABC
Company to do the same.
As a continued result of the company's added tensions with software maintenance and technical support follow–up, customer and employee satisfaction
has suffered greatly and employees are too preoccupied with the technical servicing that they have not been generating the appropriate sales to bring in
revenue and keep the company afloat. Consequently, I have been placed as a lead investigator in researching the current business process and looking
into the possibility of outsourcing the technical support process to a call center that can enhance the customer experience and assist in concert with our
task force called Nerdy Tech where we can

Benefits Of Higher Education At The Information Technology...
Professional Pursuits
Melanie O'Keefe
ECPI University
Abstract: This paper will discuss some benefits of higher education in the Information Technology field. Three possible career paths were researched;
noting salary expectations and the number of available positions.
The Information Technology industry accounts for only a small portion of the current job market. However, it is absolutely vital to virtually every
industry. Technology moves forward so quickly that all businesses operating in today 's global economy must rely on technology to remain relevant,
regardless of their industry. This will become apparent as I discuss three different career opportunities based on the qualifications of my major along
with certifications. The three jobs I will discuss in this paper will include Desktop Support Specialist, Network Security Administrator, and Penetration
Tester.
Career Opportunities for a Network Security Graduate: After conducting research, I found three jobs of interest to me that require skill sets that fall
under the scope of my major.
Desktop Support Specialist
To begin, I researched positions for Desktop Support Specialist at many companies. These positions involve providingtechnical support for both
hardware and software to employees via telephone, in person or live chat. This is an example of why soft skills are so important for success in a
professional atmosphere. If one were to take this job before developing soft skills, such as

вЂњMicrosoft Corporation вЂ“
ASSIGNMENT OF BUSINESS TO BUSINESS
"MICROSOFT CORPORATION–
THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0"
BY
KUNAL CHAKRABARTI, EPGP–03–042
SABYASACHI MAHAPATRA, EPGP
–03–072
SOURAV MISHRA, EPGP–03–237
BACKGROUND:
пЃ±Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS, the
tech support representative will ask you how you're going to pay for the call. Rates vary depending on whether you have a support contract
пЃ±PSS also gives feedback to Microsoft development groups for use in the development of future products or product features.
пЃ±Trish May, the Director of Marketing for the PSS of and her boss, Patty Stonesifer, the... Show more content on Helpwriting.net ...
These programs could function on a desktop PC or off of a network server.
3.Advanced systems, notably servers, permitted organizations to network large numbers of PCs, access large databases, undertake multi–tasking, and
utilize high–end, technical programs (e.g., computer–aided design).
4.Development products included programming languages and kits to help and encourage other companies to develop software that was compatible
with Microsoft products and/or could run in a Windows environment. These entailed programs such as the Windows Software Development Kit, C
/C++, Visual C++TM, Visual Basic TM.
5.hardware, referred to a referred to a very narrow line of data input and control devices that enhanced PC usage and effectiveness
COMPETITORS:
пЃ¶Lotus
пЃ¶WordPerfect
пЃ¶Borland

пЃ¶Claris
пЃ¶IBM's OS/2
пЃ¶Apple's System 7 (for Macintosh computers Multitude of UNIX servers (e.g., SUN Solaris and HP HPLJX)
MAJOR MARKET SEGMENTS:
пЃ¶End–users were those individuals that routinely applied Microsoft solutions on their desk–top computers to complete specific tasks. The category
covered a broad range including: consumers, home businesses, small firms, resellers, and "help–desks.
пЃ¶Corporate Accounts included businesses, institutions, and governments that had large scale information processing requirements and thus, broad
and highly technical software needs. They were prospective buyers of all Microsoft lines, except the most basic

Nemer Jamal Nemer Yousef Bio Over 17 Years Of Vast It Sales,
Nemer Jamal Nemer Yousef Bio Over 17 years of vast IT Sales, Marketing, Channel, Customer Service and Business Development experience with a
reputable Companies in the Gulf Area. Nemer is a well–qualified professional, with an academic background in computer Networking & Technical
Support, with excellent communication skills, including the ability to present product and technical development ideas clearly in a written format or
formal presentations, Nemer also is a detail oriented with strong analytical, problem–solving, financial management, organizational and interpersonal.
Work experience 1/1/2015 –Till Present – Intel Corporation /Qatar Program Manager Represent Intel Corporation in Qatar in the following Segments:
Enterprise business:... Show more content on Helpwriting.net ...
– Increased market share by working with all reseller depth and breadth. – Identified resellers in the region based on (territory, Company size and
targeted segment, company annual turnover, technical and Sales Capabilities. – Monitored and analyzed channel sales volumes, pipeline activity, and
competitive activity and develops strategies to reduce negative trends. – Monitored and managed product line sales activity across all channels as
needed. – Managed & Tracked with the vendor new orders, promotions, new lines of products, negotiating and rebates. – Managed current accounts,
enlarge customers list consistently and drove run rate business such as ( Banking, Gov, Oil and gas )– Reviewed daily market share reports in
comparison to competitors to show the suitable tactics to penetrate according to the real market dynamics. – Worked with the Sales organization to
offer product, business and technical knowledge in support of pre–sales activities. – Represented the company at trade exhibitions, events and
developing relationships with potential resellers via meetings, and customer visits. – Reviewed order submissions to make sure proper margins,
payment terms, and delivery timeframes. – Concluded market analysis for competitive products including market share, pricing, technology and work
with the vendors for marketing Activity such as spiff and promotions for resellers to improve overall stock levels. Planned sales activities and customer
/prospect contact

Sea Commander Swot Analysis
C3CEN/CT–C2 is unable to adequately recreate Sea Commander faults found in the National Security Cutter (NSC) fleet to provide quality support. In
September of 2015, C3CEN/CT–C2 received only the Situational Awareness (SA) hardware equipment and software equivalence for the Sea
Commander systems found on the NSCs, but missing the much needed Tactical equipment. This lack of equipment requires C3CEN/CT–C2 to
simulate not only the peripherals attached to Sea Commander, but the inter–system data communicated between Tactical and SA systems. C3CEN
/CT–C2 needs the Tactical equipment and peripheral simulators added to C3CEN's Sea Commander SA equipment in the Sea Commander Lab in
Portsmouth, VA. C3CEN possessing the entire Sea Commander system... Show more content on Helpwriting.net ...
In order to have the Situational Awareness equipment function, portions of the Tactical system and the entire internal network between the Tactical
and SA equipment must be installed. The reciprocal of this is also true for Tactical support carried by NSWC Dahlgren; the Tactical system must
also be installed with portions of the SA equipment and the entire network for Dahlgren to provide their support. As Dahlgren is contracted by
C3CEN for support of this equipment, C3CEN is also paying for the equipment that Dahlgren will use. Using the breakdown of hardware system
costs found in reference (b), if the system is assembled as designed, one entire network system at a cost of $130,000 and the repeated SA and Tactical
equipment amounting to $3,000,000 would not have to be purchased, saving the Coast Guard $3,130,000 in hardware costs alone. Further, there are
duplicated Coast Guard specific software packages, operating applications, annual licenses and development tools that must be maintained. Per
reference (c), the cost analysis revealed a cost of $2,255,000 for just the software. A single facility, C3CEN, with the entire Sea Commander system
residing within will save the Coast Guard in excess of

IT Professionals: The Skills Framework for the...
The Skills Framework for the Information Age (SFIA) has been established in July 2003. It is a system for IT Professionals so that they could use the
advancement of the workforce according to the requirements of the business. It can also be defined logical 2–dimensional framework in which on one
axis is the areas of work and on the other axis is levels of responsibility. It is considered as an effective resource which provides advantage to business
by providing all facilities of the management in corporate and educational departments. This system is used by:
ICT Users
Employers
Educational institutions
Governments.
Characteristics of SFIA:
Development of SFIA is not a practical exercise – but it seems to be a project that would ... Show more content on Helpwriting.net ...
Recruitment agencies– Hudson IT uses SFIA to help it provide a better service to clients by providing appropriate candidates for jobs.
Professional bodies use SFIA– IEEE/CS, BCS, ACS and CIPS use SFIA.
Awarding and certification bodies use SFIA– ISACA, Open Group, APMG, and CompTIA
Consultancies use SFIA– While providing advice to the clients on the management of their human capital in IT SFIA is used.
Levels
SFIA has seven levels of responsibility. Every level is defined or expressed in terms of Autonomy, Complexity, Influence and Business skills.
AutonomyInfluenceComplexityBusiness Skills
1 FollowWorks under proper supervision. Uses some discretion. Need guidance in expected situations.Interacts with immediate colleagues.Performs
routine activities in a structured environment. Requires assistance for unexpected problems.Basic information systems and technology functions,
applications, and processes are used. Has an organized approach to work. Learn and apply new skills. Has basic communication skills.
Identify own development opportunities.
2 AssistWorks under routine supervision.
Uses minor discretion in problems. Works without referring to others.Interacts with immediate colleagues. Can have external contact with customers

and suppliers.Performs a range and variety of work activities in different structured environments.Understands and uses appropriate methods, tools and
applications.

Network And Professional Partnerships For The Community,...
clear, concise, sensitivity to diverse client and professional partnerships. Effective communicator, cultural competency, and reflective communicator
Training, support, and monitoring of individuals with developmental and mental health challenges, support provided in the community, home, and
classroom settings. Completion of required paperwork, i.e., case notes, progress notes, time sheets, etc. Developed and maintain a calendar and fluid
appointments based on client needs. Developed and implemented strategies with clients to meet their goals and objectives. Developed and maintain
community resources. Implement client's PSP/IPP goals and objectives. Schedule, attend, and participate in 30–Day Reviews, Semi–annual, and IPP
meetings. Attend and participate in in–service trainings. Mandatory attendance at required meetings, e.g., all staff, team, performance evaluations.
TestAmerica Laboratories Inc Pleasanton, Ca. – October 2010–December 2012 Direct Customer support in Rush TAT environment. General Office
–
answer phones, direct calls to appropriate project manager. Built and maintained successful relationships with service providers, dealers, and
consumers. Trained new employees and explained protocols clearly and efficiently. Displayed courteous, and strong interpersonal skills with all
customer interactions. Discuss test analysis methods with customers. Sample record created –Attention to detail– Data entry per Chain of Custody–
Appropriate analysis, project

ELL (English Language Learners) Teacher Officer
As an IT help desk personnel I provide support and assistance with equipment and software used in computer labs, classes and employee offices. This
responsibility requires me to provide technical support to the college community in an efficient and accurate manner. I am considered as the college
front liner who will solve basic technical problems and provide support. Working as an IThelp desk personnel has given me an insight into my major in
college that I wouldn't have had otherwise. Having a solid foundation of IT basics has increased my understanding for more advanced topics within my
major.
In spite of my busy schedule I always enjoy my time as an ELL (English Language Learners) teacher assistant. My responsibility includes reviewing

Gulfstream Aerospace
Gulfstream Aerospace exemplifies a modern, high technology, knowledge intensive company, requiring a significant proportion of its workforce to
acquire and utilize abstract perception, learning, and reasoning in the design, manufacturing, certification, outfitting, and maintenance of its core
product, business jets. Although the work force is high–skilled, micro– and macro–economic constraints apply to this resource, such as increased hiring
rates at the startup of new aircraft programs, reduction in workforce (RIF) through attrition, layoffs, and restructuring during downturns in business
cycles, relocation, and retirement. The Gulfstream workforce utilizes over 200 software applications for its design, manufacturing, and certification
processes. Different departments within Gulfstream provide overlapping support and training for these applications with mixed levels of quality.
Trends over the last three years show increasing demands for application assistance while the numbers of knowledgeable support personnel slowly
decrease. With increasing demands for product quality, Gulfstream Aerospace must determine a strategy that... Show more content on Helpwriting.net ...
Both methods can produce the desired results; however, each method has its pros and cons. The buddy method costs less and requires little input from
managers. On the other hand, the costs of a formal training program are higher, but the quality of training is also higher and produces a higher success
rate. Conversely, the buddy system may exhibit territorial protection on the part of staffers. Some workers may refuse to reveal hard–won tribal
knowledge to less experienced co–workers (or those with more seniority). Cross–training, coordinated through the personnel department and
implemented by area supervisors, usually works better and is more likely to succeed when promoted by the organization into the corporate culture
(Straub,

Hudson Regional Medical Center Case Study
If you are interested in this position please answer the following questions. We will review your responses and if you qualify we will begin setting up
interviews. Please have your responses returned to me within the week of your receipt.
Why would you like to work at Sampson Regional Medical Center?
Based on my administrative experience and working experience as a health aid, I seek to learn more about the healthcare industry and utilize my
clerical and communication skills in a hospital setting. I am passionate about providing quality hospital and community–based services through the
PRN position in order to demonstrate compassion, respect, dependability, stewardship, responsibility and especially professionalism for all who seek
care. ... Show more content on Helpwriting.net ...
This is especially important in the healthcare system because all service should start with a smile. One should exhibit customer service in the healthcare
system by demonstrating common courtesy, creating or controlling the proper environment, and even becoming the patient in order to best serve and
understand their needs no matter the circumstance or presuming attitude. Customer service is just as important as the treatment process and both
should be shown in a professional, pleasant, and responsible manner. The better the customer service, the more customer satisfaction, which retains
patients and can also contribute to their health and attitude.
What would you like to accomplish working in this position?
I would like to learn more about the healthcare industry and also serve patients/customers in a most efficient and professional manner. I would also like
to hone in on my superb clerical, organization, and communication skills by being able to constantly use these traits within the position.
How would you describe your work ethics?
I am a dedicated and hard worker that works to serve the mission of the organization I serve in the most efficient manner possible. I am eager to work
and encourage others in order to create a positive working

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