The document discusses pManifold's utility consulting services portfolio for operators and service providers. It provides an overview of their services such as customer surveys, touchpoint audits, process improvements, market research, training, financial modeling, and stakeholder engagement. It also outlines their knowledge assets and mobile/IT applications. Case studies are presented on baseline preparation and bid advisory for distribution franchisees, developing a photo meter reading mobile app, and examples of customer, market and employee research and process audits conducted.
Shared Services Pricing Models - Drive Desired Behavior with the Right Pricin...Stephen G. Lynch
The pricing model chosen for a company's shared services has a significant impact on how the business units that consume those services behave. An effective pricing model that is buyer-driven will enable competitive pricing, deliver needed services, drive innovation, and properly allocate organizational resources. In contrast, a supplier-driven model where the business units have little input into services and pricing is bureaucratic and will not promote innovation or cost leadership. Careful consideration of pricing options is needed to select a model that creates the right incentives and speaks to the needs of stakeholders.
Archstone Consulting, a Hackett Group company, provides sourcing and procurement services to drive value through transformation, organization design, strategic sourcing, category management, technology enablement, outsourcing strategy, and department operations. They have deep expertise across many spend categories and have delivered over $15B in sourced savings for clients. Hackett takes a holistic approach to procurement transformations through a multi-step methodology of assessing the current state, developing recommendations, designing the future state, and implementing changes.
A leading consumer packaged goods company was nearing the end of a five-year term $60 million contact for IT outsourcing. The client needed to determine their strategy and approach for the next generation deal. In this case study, WGroup leveraged its knowledge of the global service provider landscape including capabilities, pricing and service expectations to help ensure a renegotiation is a win-win solution for both a client and provider.
Presentation on lessons of Finance Shared Service Centre implementation at BAT Russia delivered at Marcus Evans conference in Amsterdam, March 2008. I was the Project Manager for this change programme.
A consumer durables firm is looking to set up an HR shared services center in India and has hired a consultant to conduct a feasibility study. The document discusses the benefits of shared services centers including cost reduction, standardization, and improved service quality. It outlines factors to consider in assessing feasibility such as the types of organizations that benefit, potential drivers, and challenges. The methodology for setting up a shared services center or outsourcing arrangement is also presented.
Source One is a procurement service provider that helps companies reduce costs through strategic sourcing. They have expertise in over 100 spend categories and can analyze a company's entire spending to identify savings opportunities. Source One works on a contingent fee structure and only gets paid if they deliver measurable cost savings to clients. They have achieved annual savings rates of over 20% for indirect spending and 12% for direct spending categories.
Services Procurement - SOWs Best PracticesPeopleFluent
PeopleFluent’s Vendor Management System (VMS) helps organizations effectively and efficiently manage their entire non- employee workforce as well as service categories such as Statement of Work (SOW) and ID management. When utilized as part of the PeopleFluent Mirror™ Suite of talent management applications, total workforce visibility can be achieved. Ranked as a ‘Leader” in both VMS and SOW capabilities by Forrester Research, our contingent workforce management solution drives operational efficiencies, superior budget control, improved cost savings and ensures adherence to compliance requirements when managing contingent workers.
Veterans Alliance Resourcing, Inc. (VAR) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing complete end-to-end service supply chain solutions and high technology business development services. As seasoned industry veterans, we are more than just another technology consulting group. Our team brings decades of experience in developing and executing creative service solutions.
Shared Services Pricing Models - Drive Desired Behavior with the Right Pricin...Stephen G. Lynch
The pricing model chosen for a company's shared services has a significant impact on how the business units that consume those services behave. An effective pricing model that is buyer-driven will enable competitive pricing, deliver needed services, drive innovation, and properly allocate organizational resources. In contrast, a supplier-driven model where the business units have little input into services and pricing is bureaucratic and will not promote innovation or cost leadership. Careful consideration of pricing options is needed to select a model that creates the right incentives and speaks to the needs of stakeholders.
Archstone Consulting, a Hackett Group company, provides sourcing and procurement services to drive value through transformation, organization design, strategic sourcing, category management, technology enablement, outsourcing strategy, and department operations. They have deep expertise across many spend categories and have delivered over $15B in sourced savings for clients. Hackett takes a holistic approach to procurement transformations through a multi-step methodology of assessing the current state, developing recommendations, designing the future state, and implementing changes.
A leading consumer packaged goods company was nearing the end of a five-year term $60 million contact for IT outsourcing. The client needed to determine their strategy and approach for the next generation deal. In this case study, WGroup leveraged its knowledge of the global service provider landscape including capabilities, pricing and service expectations to help ensure a renegotiation is a win-win solution for both a client and provider.
Presentation on lessons of Finance Shared Service Centre implementation at BAT Russia delivered at Marcus Evans conference in Amsterdam, March 2008. I was the Project Manager for this change programme.
A consumer durables firm is looking to set up an HR shared services center in India and has hired a consultant to conduct a feasibility study. The document discusses the benefits of shared services centers including cost reduction, standardization, and improved service quality. It outlines factors to consider in assessing feasibility such as the types of organizations that benefit, potential drivers, and challenges. The methodology for setting up a shared services center or outsourcing arrangement is also presented.
Source One is a procurement service provider that helps companies reduce costs through strategic sourcing. They have expertise in over 100 spend categories and can analyze a company's entire spending to identify savings opportunities. Source One works on a contingent fee structure and only gets paid if they deliver measurable cost savings to clients. They have achieved annual savings rates of over 20% for indirect spending and 12% for direct spending categories.
Services Procurement - SOWs Best PracticesPeopleFluent
PeopleFluent’s Vendor Management System (VMS) helps organizations effectively and efficiently manage their entire non- employee workforce as well as service categories such as Statement of Work (SOW) and ID management. When utilized as part of the PeopleFluent Mirror™ Suite of talent management applications, total workforce visibility can be achieved. Ranked as a ‘Leader” in both VMS and SOW capabilities by Forrester Research, our contingent workforce management solution drives operational efficiencies, superior budget control, improved cost savings and ensures adherence to compliance requirements when managing contingent workers.
Veterans Alliance Resourcing, Inc. (VAR) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing complete end-to-end service supply chain solutions and high technology business development services. As seasoned industry veterans, we are more than just another technology consulting group. Our team brings decades of experience in developing and executing creative service solutions.
This document discusses management consulting services provided by Arup, an independent firm of designers, planners, engineers, and consultants. Arup offers a range of advisory services including management consulting, informatics, planning, program and project management, resilience, security and risk, and sustainability. Within management consulting, Arup provides services such as transaction advice, operational performance improvement, organizational behavior and leadership, and program assurance and support. Examples of projects include operational performance reviews for transportation agencies and utilities, procurement strategies, knowledge management programs, and program assurance.
The document discusses sourcing strategies for recruitment and hiring. It defines sourcing as an organization's ability to use effective recruitment approaches to fill vacant positions. A sourcing strategy is needed to determine the best methods for different types of roles based on skills required, position needs, and available resources. The strategy should include both internal and external recruitment methods with a focus on targeted recruitment. An effective sourcing strategy drives down candidate interviews while ensuring a proper fit between the candidate and company requirements.
Pradeep M P has over 14 years of experience in strategic, tactical, and operational procurement. He has expertise across multiple industries including manufacturing, automotive, telecom, banking, and facilities management. Pradeep has a track record of delivering annual savings through spend optimization and negotiation. He is skilled in all aspects of the procurement lifecycle from sourcing to contract management. Pradeep strives to innovate and simplify procurement processes through automation and strategic initiatives.
The document discusses outcome-based pricing for technology services. It defines three types of outcomes that can be delivered: 1) consumption-based, 2) key performance indicator (KPI)-based, and 3) financial-based. It also distinguishes between revenue streams, offer types, pricing models, and pricing mechanisms. Traditional technology companies derive most revenue from products, annual services contracts, and implementation projects. However, the industry is shifting from an "asset" focus to an "outcome" focus, where companies bundle products and services to guarantee target business outcomes for customers.
What is the Business Context? What Applications are required to support the business? What Technology infrastructure is required to support the applications? What Organization structure and skills are required to implement the technology and applications? What funding and Governance are necessary to support the transformation?
Purchasing, Procurement, Vendor, Contract and RFP Process Management with Sha...Optimus BT
Using the Document management, Collaborative and Self service features of SharePoint to implement a turn key procurement management business solution, that will streamline the procurement process, help you comply with regulations, enable you manage contracts, empower self service and participative procurement, aid in informed procurement decisions, in executing an effective procurement strategy and make your procurement function hassle free. Optimus BT is a leader in providing Procurement software and other turnkey solutions using SharePoint.
Customizing the Finance Shared Services Model to align with Organization Obje...Kenny Ong
The document discusses CNI Holdings Berhad's journey in customizing its financial shared services model to better align with organizational objectives. It identifies understanding business objectives, aligning the service model framework, and using internal customer indicators as key steps. The service model was aligned based on a 4-wheel framework considering objectives, structure, resources, leadership, and principles to better support the company's strategy of product leadership, customer intimacy, and operational excellence.
Helpdesk Officer
Duties:
- Receive and log IT requests and issues from branches
- Fulfill requests within their authority and follow up
- Communicate with branch clients
Skills:
- Customer service and help desk methodologies
- Strong communication, listening and customer service skills
- Knowledge of IT processes, policies and procedures
Knowledge:
- Tracking systems, IT services, and products
- Microsoft office tools
- Local laws and work planning
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
ISM: Power Up! Become a Strategic Influence with Your Company’s Indirect Proc...Mike Inman
Presentation by Mike Inman and Rich Vales given at ISM 2011 conference in Orlando, Power Up! Become a Strategic Influence with Your Company’s Indirect Procurement Spend
The document discusses the role and responsibilities of a recruiting consultant. An effective recruiting consultant acts as a brand ambassador, understands the positions they are hiring for, is a market expert, can articulate a sourcing plan, and is skilled at developing relationships. They gather both internal company data and external market data to inform their sourcing strategies. Recruiting consultants document their sourcing plans, develop templates to engage candidates, and track metrics to measure their performance in sourcing and engaging candidates. Being a lifelong learner is also emphasized as important for recruiting consultants.
Richard Waugh, VP of Corporate Development at Zycus, presented on applying artificial intelligence for predictive procurement. Zycus offers a comprehensive source-to-pay suite that uses machine learning to clean master data, guide users through key decisions, and digitize the entire procurement process. AI can help classify spending data, guide requisitioning and sourcing, and automate repetitive tasks through robotic process automation. Benchmarking shows best-in-class companies realize significant savings through higher spend under management, faster contracting cycles, and lower transaction costs.
P manifold customer_audit_feedback_monitoring_servicespManifold
This document discusses customer audit, feedback, and satisfaction monitoring services to help improve customer service delivery. It provides an overview of the COPS (Customer Opinion, Preferences and Satisfaction) program which collects customer feedback across multiple touchpoints to understand customer experiences and insights. The COPS data is then used to drive improvements in customer experience, quality, retention, and business performance. The document also outlines the benefits of the COPS program for businesses in gaining deeper customer understanding, continuously improving products/services, improving brand loyalty, and ensuring compliance and transparency.
Multivendor management involves the governance and orchestration of multiple customer service providers to deliver a consistent customer experience across channels and locations. Key aspects of multivendor management include command center operations for real-time performance monitoring and issue resolution, workforce planning and forecasting, and reporting and analytics to drive continuous improvement. Effective multivendor management aims to streamline operations and ensure contractual service levels are met across all customer interactions.
This document provides an overview of neXgen Group's services, vision, value proposition, expertise, positioning, competencies, and credentials. neXgen Group provides advisory services to help clients extract business value from next generation technologies, including services strategy, technology strategy, business strategy, and go-to-market strategy. They have extensive experience in the Middle East market as well as international exposure, and serve private sector clients in industries like real estate, service providers, and government.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Given the continued growth of outsourcing, leading organizations are beginning to view effective relationship management with suppliers as a core competency. However, businesses often underestimate the resources and skills required to manage multiple outsourcing relationships. It is critical to begin developing the relationship management model early in the outsourcing process, and to budget 10-15% of the annual contract value to the costs of managing the relationship. Proper governance ensures outsourcing relationships deliver expected benefits.
The document discusses best practices for establishing and operating a Vendor Management Office (VMO). A VMO can help bring governance, structure, and strategic focus to global spend, savings, and vendor management. Key points include how a VMO can deliver scorecards, dashboards, and templates to provide visibility into spend; prioritize strategic vendors; and act as a central point of governance, policy, and escalation. The VMO leader requires experience managing vendors, contracts, finance, and driving change at an executive level.
Moving Your Contingent Workforce Program from Tactical to StrategicPeopleFluent
Contingent labor is an important and rapidly-growing segment of the modern workforce. The PeopleFluent® Vendor Management System (VMS) manages all non-employee labor and services procurement, providing you with true visibility into cost, compliance, risk, and efficiency. The vendor management system is a critical component of PeopleFluent's total talent solution.
This document discusses using patterns to enhance the IT Capability Maturity Framework (IT-CMF) for better sharing of best practices and organizational change. Patterns describe effective solutions that can be adapted to different contexts, abstracting the principles rather than specific details. The document suggests patterns could operationalize IT-CMF concepts to guide maturity improvement. Examples are provided of how patterns add value compared to standalone practices. Benefits Assessment & Realization is given as an example IT-CMF category with associated practices, outcomes, and metrics at different maturity levels.
The document describes the services provided by Utility Research and Consulting to support innovations, services, and reforms in the utility sector. It provides market intelligence, stakeholder engagement, pilot project management, impact assessments, and communications services to operators, service providers, consultants, investors, and governments working in power, water, waste, renewables, and smart cities. The company aims to help build intelligence and engage stakeholders to shape sustainable utility businesses through new solutions, services, and reform models.
This document discusses management consulting services provided by Arup, an independent firm of designers, planners, engineers, and consultants. Arup offers a range of advisory services including management consulting, informatics, planning, program and project management, resilience, security and risk, and sustainability. Within management consulting, Arup provides services such as transaction advice, operational performance improvement, organizational behavior and leadership, and program assurance and support. Examples of projects include operational performance reviews for transportation agencies and utilities, procurement strategies, knowledge management programs, and program assurance.
The document discusses sourcing strategies for recruitment and hiring. It defines sourcing as an organization's ability to use effective recruitment approaches to fill vacant positions. A sourcing strategy is needed to determine the best methods for different types of roles based on skills required, position needs, and available resources. The strategy should include both internal and external recruitment methods with a focus on targeted recruitment. An effective sourcing strategy drives down candidate interviews while ensuring a proper fit between the candidate and company requirements.
Pradeep M P has over 14 years of experience in strategic, tactical, and operational procurement. He has expertise across multiple industries including manufacturing, automotive, telecom, banking, and facilities management. Pradeep has a track record of delivering annual savings through spend optimization and negotiation. He is skilled in all aspects of the procurement lifecycle from sourcing to contract management. Pradeep strives to innovate and simplify procurement processes through automation and strategic initiatives.
The document discusses outcome-based pricing for technology services. It defines three types of outcomes that can be delivered: 1) consumption-based, 2) key performance indicator (KPI)-based, and 3) financial-based. It also distinguishes between revenue streams, offer types, pricing models, and pricing mechanisms. Traditional technology companies derive most revenue from products, annual services contracts, and implementation projects. However, the industry is shifting from an "asset" focus to an "outcome" focus, where companies bundle products and services to guarantee target business outcomes for customers.
What is the Business Context? What Applications are required to support the business? What Technology infrastructure is required to support the applications? What Organization structure and skills are required to implement the technology and applications? What funding and Governance are necessary to support the transformation?
Purchasing, Procurement, Vendor, Contract and RFP Process Management with Sha...Optimus BT
Using the Document management, Collaborative and Self service features of SharePoint to implement a turn key procurement management business solution, that will streamline the procurement process, help you comply with regulations, enable you manage contracts, empower self service and participative procurement, aid in informed procurement decisions, in executing an effective procurement strategy and make your procurement function hassle free. Optimus BT is a leader in providing Procurement software and other turnkey solutions using SharePoint.
Customizing the Finance Shared Services Model to align with Organization Obje...Kenny Ong
The document discusses CNI Holdings Berhad's journey in customizing its financial shared services model to better align with organizational objectives. It identifies understanding business objectives, aligning the service model framework, and using internal customer indicators as key steps. The service model was aligned based on a 4-wheel framework considering objectives, structure, resources, leadership, and principles to better support the company's strategy of product leadership, customer intimacy, and operational excellence.
Helpdesk Officer
Duties:
- Receive and log IT requests and issues from branches
- Fulfill requests within their authority and follow up
- Communicate with branch clients
Skills:
- Customer service and help desk methodologies
- Strong communication, listening and customer service skills
- Knowledge of IT processes, policies and procedures
Knowledge:
- Tracking systems, IT services, and products
- Microsoft office tools
- Local laws and work planning
Across the corporate landscape IT functions are completing their transformation to a service-orientation. Slowly but surely, “governance” has become a core mission, if not yet the core competency, of the IT organization. Governance involves many fronts and addresses many levels – there is architectural governance, IT finance and projects governance, and of course, supplier governance. All call for new skills and new structures. WGroup collectively brings decades of hands-on experience in IT supplier management to assist our clients with the multi-supplier challenge – from building the governance structures to defining sourcing strategies to facilitating contract reviews to transition management. This states how WGroup would implement a multi-supplier governance model successfully.
ISM: Power Up! Become a Strategic Influence with Your Company’s Indirect Proc...Mike Inman
Presentation by Mike Inman and Rich Vales given at ISM 2011 conference in Orlando, Power Up! Become a Strategic Influence with Your Company’s Indirect Procurement Spend
The document discusses the role and responsibilities of a recruiting consultant. An effective recruiting consultant acts as a brand ambassador, understands the positions they are hiring for, is a market expert, can articulate a sourcing plan, and is skilled at developing relationships. They gather both internal company data and external market data to inform their sourcing strategies. Recruiting consultants document their sourcing plans, develop templates to engage candidates, and track metrics to measure their performance in sourcing and engaging candidates. Being a lifelong learner is also emphasized as important for recruiting consultants.
Richard Waugh, VP of Corporate Development at Zycus, presented on applying artificial intelligence for predictive procurement. Zycus offers a comprehensive source-to-pay suite that uses machine learning to clean master data, guide users through key decisions, and digitize the entire procurement process. AI can help classify spending data, guide requisitioning and sourcing, and automate repetitive tasks through robotic process automation. Benchmarking shows best-in-class companies realize significant savings through higher spend under management, faster contracting cycles, and lower transaction costs.
P manifold customer_audit_feedback_monitoring_servicespManifold
This document discusses customer audit, feedback, and satisfaction monitoring services to help improve customer service delivery. It provides an overview of the COPS (Customer Opinion, Preferences and Satisfaction) program which collects customer feedback across multiple touchpoints to understand customer experiences and insights. The COPS data is then used to drive improvements in customer experience, quality, retention, and business performance. The document also outlines the benefits of the COPS program for businesses in gaining deeper customer understanding, continuously improving products/services, improving brand loyalty, and ensuring compliance and transparency.
Multivendor management involves the governance and orchestration of multiple customer service providers to deliver a consistent customer experience across channels and locations. Key aspects of multivendor management include command center operations for real-time performance monitoring and issue resolution, workforce planning and forecasting, and reporting and analytics to drive continuous improvement. Effective multivendor management aims to streamline operations and ensure contractual service levels are met across all customer interactions.
This document provides an overview of neXgen Group's services, vision, value proposition, expertise, positioning, competencies, and credentials. neXgen Group provides advisory services to help clients extract business value from next generation technologies, including services strategy, technology strategy, business strategy, and go-to-market strategy. They have extensive experience in the Middle East market as well as international exposure, and serve private sector clients in industries like real estate, service providers, and government.
Management model for exploratory investment in IT WGroup
The ability to evaluate these new technologies in a practical environment where their technological value and impact on business and IT operations can be assessed is extremely important. Exploratory efforts should be structured and controlled similarly to other major projects and in addition should be evaluated for use in the production environment. In addition to evaluating the technical capabilities and practical application of the new technology, IT must evaluate the “fit” of the new technology in the existing service portfolio or catalog. In this article, WGroup has developed a new class of IT investment, referred to as “Exploratory,” along with a supporting management model to guide the effort through the evaluation phases and ensure a tight fit within the service catalog.
Given the continued growth of outsourcing, leading organizations are beginning to view effective relationship management with suppliers as a core competency. However, businesses often underestimate the resources and skills required to manage multiple outsourcing relationships. It is critical to begin developing the relationship management model early in the outsourcing process, and to budget 10-15% of the annual contract value to the costs of managing the relationship. Proper governance ensures outsourcing relationships deliver expected benefits.
The document discusses best practices for establishing and operating a Vendor Management Office (VMO). A VMO can help bring governance, structure, and strategic focus to global spend, savings, and vendor management. Key points include how a VMO can deliver scorecards, dashboards, and templates to provide visibility into spend; prioritize strategic vendors; and act as a central point of governance, policy, and escalation. The VMO leader requires experience managing vendors, contracts, finance, and driving change at an executive level.
Moving Your Contingent Workforce Program from Tactical to StrategicPeopleFluent
Contingent labor is an important and rapidly-growing segment of the modern workforce. The PeopleFluent® Vendor Management System (VMS) manages all non-employee labor and services procurement, providing you with true visibility into cost, compliance, risk, and efficiency. The vendor management system is a critical component of PeopleFluent's total talent solution.
This document discusses using patterns to enhance the IT Capability Maturity Framework (IT-CMF) for better sharing of best practices and organizational change. Patterns describe effective solutions that can be adapted to different contexts, abstracting the principles rather than specific details. The document suggests patterns could operationalize IT-CMF concepts to guide maturity improvement. Examples are provided of how patterns add value compared to standalone practices. Benefits Assessment & Realization is given as an example IT-CMF category with associated practices, outcomes, and metrics at different maturity levels.
The document describes the services provided by Utility Research and Consulting to support innovations, services, and reforms in the utility sector. It provides market intelligence, stakeholder engagement, pilot project management, impact assessments, and communications services to operators, service providers, consultants, investors, and governments working in power, water, waste, renewables, and smart cities. The company aims to help build intelligence and engage stakeholders to shape sustainable utility businesses through new solutions, services, and reform models.
Soln deck business operations support services_finalAdobe
Dynamically scale business operations to accommodate growth, change management and complexity with Business Operations Support as a Service (BOSS). The result is reduced cost and fewer resources required.
Flexible Cloud-Based Application Management
For today's companies, scaling operational skills and resources in line with business expansion is a constant challenge. The Cloud can offer greater application flexibility, but traditional application management models focus on stability, fixed capacity and service-level agreements, all of which are not conducive to cloud-based environments. In addition, operational support structures are commonly static and not designed for accelerated response times and dynamic changes.
A cloud-based support environment can help your company change and innovate quickly to meet your business needs.
The low-interest period is forcing most insurers to control and monitor their financial investments. In contrast to a risk focused
approach seen in recent years, yield controlling and monitoring will have top priority. In order to reach this goal, many
insurers are modernizing and enhancing their data warehouses. BearingPoint is offering a predefined investment data warehouse comprising the most required KPIs, reports and the underlying data model.
Innovative Strategies to Maximize Marketing ResultsDavid Kerstein
Banks have the opportunity to increase consumer and small business banking profitability by digging deeper into sub-segments to find unmet needs.
In this brief webinar, Ric Carey discusses:
•Determining your segmentation plan
•Consumer and small business segmentation options
•Developing an integrated strategy
•Designing marketing strategies and tactics for each segment
This document outlines an individual's role covering depth and breadth of coverage and revenue, channel operations, team management, transaction management and quarterly closing, business development, spokesperson activities, and audits. Their responsibilities include focusing on key systems integrators, growing the partner network, managing partner programs, aligning sales teams, driving transactions and renewals, exploring new business areas, serving as a company spokesperson, and improving tracking of revenue goals.
A Roadmap For Driving Better Engagement And Fueling Marketing Performance Wit...G3 Communications
An increasing number of b-to-b channel organizations are shifting greater demand creation responsibility to their partners. To do so effectively, suppliers must gain a better understanding of partners’ sales and marketing capabilities, enable partners to use the marketing programs they provide and motivate them to execute. In today’s competitive channel environment, channel marketers struggle to forge stronger relationships with their channel partners, align their partners with the right programs to deliver optimal results, and clearly demonstrate ROI.
In this session, Maria Chien, service director of Channel Marketing Strategies for SiriusDecisions, will introduce a best-in-class methodology for driving greater engagement and performance with channel partners with an emphasis on uniting the elements that drive rapid revenue growth through partners.
This document is a presentation from IBM on transformation and financial challenges in the public sector. It discusses benchmarking public sector financial management against private sector practices, and adopting leading practices such as standardized processes, electronic invoicing, and shared service centers. Case studies and lessons learned from transformation projects are also presented. The speakers are IBM consultants with experience in financial consulting, transformation, and public sector management. The presentation contains examples of metrics comparing costs, productivity and cycle times between government and private sector processes like accounts payable, travel expenses and financial close. It promotes practices like purchase order usage, electronic document processing and centralized processing centers.
Building a Powerful Business Case That Will Resonate With All Key Stakeholder...SAP Ariba
During this session, leaders from various organizations will discuss how to build a business case for a business commerce program that will provide significant opportunities for AP/Treasury, Procurement and Finance in order to bring together the three functions that have traditionally operated independently.
Service Leaders Network - IntroductionSi2 Partners
The document introduces the Service Leaders Network, which is a collaborative network that aims to help service leaders and managers leverage services to win in industrial markets. It does this through facilitated collaboration projects, where members work together on common challenges. Examples of project topics include customer portals, service contract design, and solutions culture. The network provides expert facilitation and resources to help members solve problems, validate ideas with peers, and produce tangible outcomes like business cases and implementation guides. Research is cited showing that collaboration improves performance and engagement. Benefits of the network include reduced risk, new ideas, and a proven framework for success.
The document provides a summary of a job applicant's qualifications for a challenging position requiring motivated and creative individuals. It outlines 9.7 years of total work experience in banking and insurance operations, including experience with SAP software. Education includes an SAP certification, postgraduate diploma in international business, and bachelor's degree in commerce. Key skills include experience with SAP SD modules, banking operations, sales, and data protection. Notable projects involved implementing credit management and pricing procedures for textile companies. The applicant seeks a growth-oriented environment for mutual benefit.
The document discusses transforming businesses to be more customer-centric. It notes that today's customers are redefining value and expect multi-channel engagement anytime, anywhere. Customer experience is the top priority and driver of growth. The challenges that organizations face are outlined, such as having customer data in silos and lacking a single customer view. The need for customer impact transformation to address new business imperatives like reducing costs and improving experiences is discussed. A process for business transformation is proposed that includes assessment, understanding challenges, solution design, justification, and agreement.
Lowendalmasaï enterprise cost management Giuseppe Mele
Lowendalmasaï is an international management consulting company which helps enterprisesto improve their business through cost management efficiency that enhance their long term performance and finances their growth, while protecting human capital.
We had a wide presence in Europe, with own offices in France, Italy, Spain, Portugal, UK, Germany and the Netherlands, and outside Europe in China and Japan.
In Italy the Group offer is structured along the business lines: Innovation Financing, Labour Cost, Fiscal, Purchasing & Cost Performance and Working Capital.
Furthermore we developed a widespread network which allows us to support our clients in most European countries plus USA, Tunisia, Israel, Turkey and India.
For info:
gmele@lowendalmasai.com
M. +39 348 6657917
What's an ABM Solution Really Worth? Understanding the Total Economic Impact ...Demandbase
What’s an ABM solution really worth? Find out using Forrester’s Total Economic Impact™️ framework, and learn how to apply it to your own organization.
Join Demandbase’s VP of Product Marketing, Jackie Palmer, alongside guest speaker and Forrester consultant, Amy Harrison, as they share the financial and business impact interviewed customers realized by using Demandbase as their Go-To-Market solution. Demandbase customer, Suzzette Giron, Senior ABM Specialist at Achievers, shares her team’s experience and outcomes as well.
Hear more real customer stories and learn the details of the commissioned Total Economic Impact study conducted by Forrester Consulting on behalf of Demandbase.
An objective and comprehensive approach to evaluating the variety of strategic options available to lenders with a decision making construct for action.
Intellecta Consultants is a fast-growing staffing and recruitment firm in India with over 5 years of experience. They provide end-to-end recruitment and staffing solutions to clients across various industries. Their core methodology involves thoroughly understanding client requirements and culture to source and select the right candidates through a rigorous screening process. They aim to be a strategic long-term partner to clients by managing vendor relationships and providing compliant payroll processing and other HR services.
Product Strategy to increase the incoming leads ROI.pdfPrasanna Hegde
Problem Statement: Design a product strategy to increase the return on investment (ROI) for incoming leads at a technology company.
Case Study: A technology company faced challenges in maximizing the ROI from their incoming leads. To address this, they implemented a comprehensive product strategy that involved optimizing lead conversion flow, integrating relevant applications, leveraging analytics, AI, and automation, and defining key metrics/KPIs to measure the effectiveness of the strategy. The company's data-driven approach and continuous improvement efforts resulted in a significant increase in lead ROI, driving business growth and success.
Cloudway Consulting Pvt Ltd Is a SAP Strategic Sourcing Consulting Company For SAP, SAP S4 Hana, SAP Ariba, SAP C4C, Success Factor and Business By Design for More Call us at +0120-4226511
Fiona Benevento has over 20 years of experience in marketing and business management roles in the automotive industry. She is currently the Marketing Manager for Bidvest McCarthy Audi & Volkswagen. Previously, she owned her own marketing consultancy company and held senior marketing roles at Wunderman managing clients like Ford and Jaguar Land Rover. She has extensive experience developing marketing strategies, databases, and implementing CRM systems.
A Roadmap for a Successful P2P Automation JourneyKissflow
This document provides an overview of e-procurement and the benefits it provides as well as barriers to digital transformation in procurement. It outlines a roadmap for a successful automation journey including developing a digital strategy, identifying champions, educating stakeholders on benefits, running a pilot program, training users, and reviewing results. An ROI calculator is included to estimate potential savings. The document also describes Kissflow's procurement solution and provides an example customer case study.
pManifold is a management consulting company that helps organizations innovate, transform solutions and business models for growth. They provide intelligence assessment, market sizing, competitive analysis, stakeholder analysis, go-to-market strategies, and new business modeling. Their services include market intelligence, investment intelligence, customer intelligence, monitoring and evaluation, and communications and outreach. They work with clients across sectors and geographies to develop new markets and engage stakeholders.
The document provides updates on projects completed and in progress by pManifold in fiscal year 2014-2015. Key points include:
- pManifold continues to serve markets in Indian utilities including power, water, and waste, with a focus on public-private partnership models.
- They completed over 30 projects spanning industries like lifesciences, power, water, and environment across locations in India and globally.
- Projects included market research, customer surveys, mobile app development, training, and consulting services.
- pManifold now has a team of 17 consultants and plans to further develop services around customer studies, process audits, stakeholder engagement, and enterprise mobility.
pManifold Utility Customer Research Mobility Engagement Case StudiespManifold
pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.
1) Mr. Ajoy Mehta presented on the challenges facing power distribution in Maharashtra. Key challenges included sourcing sufficient power supply, managing load shedding, connecting new consumers, improving network reliability, and billing.
2) To address these challenges, efforts have been made to increase power supply, implement targeted load shedding, streamline new connections, invest in infrastructure, install smart meters, and establish call centers. These efforts have led to reductions in deficits, load shedding hours, and transformer failure rates.
3) Moving forward, regulators will take a stricter approach by enforcing standards of performance, while the utility will focus on new technologies like ERP and automatic metering to further improve operations and services
pManifold is a knowledge services company focused on improving emerging business models in India. It has organized several conferences on utilities, including the annual IUKAN forum discussing issues like reforms, operational success of public-private partnerships, and performance contracting. The 2nd IUKAN conference in 2014 had 250+ participants from 150+ companies across 6 sessions discussing topics like local ecosystem development and marketing behavior change. Previous IUKAN and related conferences similarly engaged stakeholders on best practices, innovations, and shaping reforms in the power, water and waste sectors.
Destination Bihar : Opportunities in Bihar State’s Transmission and Distribut...pManifold
The prime objective of the presentation is to create an awareness, amongst investors, of the substantial opportunity present in the State as well as the support provided by the State to private players participating in the Sector
The session focused on co-creating new PPP designs with utilities by discussing challenges faced during operational roll-outs and identifying best practices. Speakers from private operators discussed issues with unreliable baseline data and contract terms, and knowledge transfer during joint periods. They emphasized standardizing baselines and contracts, and expediting knowledge sharing. Another topic was smart staffing to ensure stability, growth and performance through decisions around new hires, existing employee deputation, and in-house vs outsourced functions. The session aimed to learn from operational experiences to avoid initial pitfalls and influence new PPP designs.
The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.
The document discusses a customer survey called EUCOPS (Electric Utility Customer Opinions, Preferences and Satisfaction) for a power distribution utility. It aims to better understand customer behaviors, satisfaction levels, and preferences to help utilities engage customers, reduce losses, prioritize investments, and improve brand image. The survey results would be integrated with the utility's strategy, processes, and systems to enhance customer engagement.
Pre bid meeting Shil-Mumbra-Kalwa-20120621pManifold
1. The document summarizes key details regarding the distribution franchise tender for SHIL-MUMBRA-KALWA area, including an overview of the proposed distribution franchise area, pre-qualification criteria, salient features, payment security details, and selection process milestones.
2. Some key points include a minimum net worth requirement of Rs. 70 crores, investment of at least Rs. 2 crores annually for 5 years, use of MSEDCL assets and IT system, escrow and letter of credit payment security mechanisms, and a contract period of 15 years subject to review after 10 years.
3. Bids must be submitted by July 20th, 2012 with a EMD of Rs. 1
pManifold Introduction to Research PracticepManifold
This document introduces pManifold, an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It provides an overview of pManifold's team and advisory board, research offerings and methodology, engagement models, examples of consumer research projects, custom research teams, syndicated reports, and client list. The document emphasizes pManifold's commitment to partnering with clients, taking a systems-level perspective, being methodical and fact-based, maintaining ethical transparency, and balanced delivery while leveraging technology.
pManifold Introduction to Consulting PracticepManifold
pManifold is an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It helps clients meet their strategic needs within time and budget constraints by providing deliverables such as strategic plans, due diligence reports, and organizational redesigns. pManifold takes a systematic approach to discover clients' strengths and market needs, define strategic opportunities, and drive change implementation.
This document provides an overview of pManifold, a management consulting firm that focuses on improving service delivery and business viability in emerging sectors. It offers consulting, research, stakeholder engagement and training services. Key areas of consulting include strategic planning, organizational design, and performance management. Research services include market analysis, customer studies, and competitor analysis. Examples of projects include strategic planning, organizational restructuring, and primary consumer research. The company aims to help clients improve, scale up or create new businesses through knowledge sharing and implementation support.
Webinar: Market & Customer Intelligence on Gwalior for Distribution Franchise...pManifold
The revised MP Distribution Franchisee (DF) RFPs for Gwalior, Ujjain and Sagar has brought down on average coverage area by 100%, number of consumers and electricity sales by 60% and number of DTCs by 77%, with move from district level to city level. There is now mandated capex of Rs. 170 cr for Gwalior, Rs. 70 cr. for Ujjain and Rs. 30 cr. for Sagar and target ATC reductions to 15% in 2 years.
With 30+ companies in the race, already 3 RFP revisions with wider stakeholder engagement, and removal of stringent cash accrual qualification criterion, the bids will likely be more competitive and also volatile. It has become more important now to integrate various perspectives and data sets of information to validate assumptions and prepare informed bidding numbers.
The document provides information on the distribution franchisee scheme for Ujjain City, Gwalior Town, and Sagar City in Madhya Pradesh, including an agenda, profiles of the franchisee areas, the request for proposal process and requirements, timelines, and the distribution franchisee agreement. Key details include technical criteria for experience in the power sector, manpower strength, and financial criteria for net worth and net cash accrual required to qualify for the bids.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
pManifold Utility Practice
1. Utility Practice: Co-creating
sustainable Utilities by
building Knowledge and
Stakeholder Engagement
Catalyzing emerging business models through
STAKEHOLDER ENGAGEMENT | CONSULTING | RESEARCH