pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.
Partners in Technology
The briefing provided an update on Queensland Government ICT procurement and what this meant for industry when tendering and providing services to state government. The One-Stop Shop plan and opportunities for industry participation was discussed in line with the October 2013 release of the plan, committing the Queensland Government to deliver simpler, clearer and faster services for all Queenslanders. Lastly, an overview of the Department of Communities, Child Safety and Disability Services significant business reforms, major and operational business systems, the ICT enabled forward program of work and the future directions and challenges that face the department was presented.
Presenter: Fiona Armstrong - Executive Director, Customer Contact Division, Smart Service Queensland
This document provides an overview of case studies on e-government initiatives that transform business environments, including e-procurement and MCA21 in India. It discusses how e-government can enhance productivity by improving business processes and the ease of doing business with the government. It then examines issues with public procurement in India and how e-procurement addresses these issues through electronic procurement systems. The document analyzes a case study of e-procurement implemented in Andhra Pradesh, India, highlighting its key achievements and success factors. Finally, it outlines the objectives and components of the MCA21 system to digitally transform company law compliance in India.
BearingPoint’s “Connectivity for IoT” (Internet of Things)
approach supports industrial customers launching IoT based
solutions. Our accelerator aims to cut time and to reduce costs
to design and deploy mobile connectivity ecosystems. Our
customers will take advantage of BearingPoint’s cross-boarder
IoT experience.
This document outlines key performance indicators (KPIs) for various objectives of Tarasol Telecom. It lists KPIs for call center objectives like wait times and call volume. Customer satisfaction KPIs include survey scores and complaint metrics. Systems and network KPIs focus on availability, downtime, and support costs. Quality, compliance, coverage, and revenue also have associated KPIs measuring factors like opinion scores, connections, coverage percentages, and revenue per user.
Digital Fleet Management tools allow companies to optimize service processes and resource allocation. Automated planning tools calculate efficient daily job portfolios and technician schedules based on workload and skills. Connected products, sensors, and remote monitoring generate real-time equipment data that enables predictive analytics and proactive issue resolution. Digital customer portals and mobile apps provide transparency and self-service functionality that improve customer experience.
The Case for Mobility: How New-Age Utilities Can Energize Operations and Boos...Cognizant
For utilities feeling the pinch, mobility offers a vast array of potential increased efficiencies and customer service activities. We outline a multi-stage path to become a mobility-enabled utility enterprise.
Huge deviations between actual and planned transport costs? Need for transport cost allocation down to product level? Unclear contribution margins of your customers? More than ten CO2 data requests from your customers per month? Annual requests from rating agencies to supply CO2 data? Carbon reduction goals include logistics? If those challenges are relevant for you, LogCOST can help you!
Frameworx for New Cable Services - Presentation at Management World Americas ...Nanda Taliyakula
This document describes a project that demonstrates how cable operators can rapidly launch and fulfill new cable services. It uses Oracle BSS/OSS solutions along with solutions from Incognito and Cognizant to design and fulfill a TV Everywhere service. The service is activated using the Incognito Broadband Command Centre and a Cognizant-developed application server. It illustrates how multiple vendors can integrate at the design stage to create new services aligned with TM Forum standards and frameworks.
Partners in Technology
The briefing provided an update on Queensland Government ICT procurement and what this meant for industry when tendering and providing services to state government. The One-Stop Shop plan and opportunities for industry participation was discussed in line with the October 2013 release of the plan, committing the Queensland Government to deliver simpler, clearer and faster services for all Queenslanders. Lastly, an overview of the Department of Communities, Child Safety and Disability Services significant business reforms, major and operational business systems, the ICT enabled forward program of work and the future directions and challenges that face the department was presented.
Presenter: Fiona Armstrong - Executive Director, Customer Contact Division, Smart Service Queensland
This document provides an overview of case studies on e-government initiatives that transform business environments, including e-procurement and MCA21 in India. It discusses how e-government can enhance productivity by improving business processes and the ease of doing business with the government. It then examines issues with public procurement in India and how e-procurement addresses these issues through electronic procurement systems. The document analyzes a case study of e-procurement implemented in Andhra Pradesh, India, highlighting its key achievements and success factors. Finally, it outlines the objectives and components of the MCA21 system to digitally transform company law compliance in India.
BearingPoint’s “Connectivity for IoT” (Internet of Things)
approach supports industrial customers launching IoT based
solutions. Our accelerator aims to cut time and to reduce costs
to design and deploy mobile connectivity ecosystems. Our
customers will take advantage of BearingPoint’s cross-boarder
IoT experience.
This document outlines key performance indicators (KPIs) for various objectives of Tarasol Telecom. It lists KPIs for call center objectives like wait times and call volume. Customer satisfaction KPIs include survey scores and complaint metrics. Systems and network KPIs focus on availability, downtime, and support costs. Quality, compliance, coverage, and revenue also have associated KPIs measuring factors like opinion scores, connections, coverage percentages, and revenue per user.
Digital Fleet Management tools allow companies to optimize service processes and resource allocation. Automated planning tools calculate efficient daily job portfolios and technician schedules based on workload and skills. Connected products, sensors, and remote monitoring generate real-time equipment data that enables predictive analytics and proactive issue resolution. Digital customer portals and mobile apps provide transparency and self-service functionality that improve customer experience.
The Case for Mobility: How New-Age Utilities Can Energize Operations and Boos...Cognizant
For utilities feeling the pinch, mobility offers a vast array of potential increased efficiencies and customer service activities. We outline a multi-stage path to become a mobility-enabled utility enterprise.
Huge deviations between actual and planned transport costs? Need for transport cost allocation down to product level? Unclear contribution margins of your customers? More than ten CO2 data requests from your customers per month? Annual requests from rating agencies to supply CO2 data? Carbon reduction goals include logistics? If those challenges are relevant for you, LogCOST can help you!
Frameworx for New Cable Services - Presentation at Management World Americas ...Nanda Taliyakula
This document describes a project that demonstrates how cable operators can rapidly launch and fulfill new cable services. It uses Oracle BSS/OSS solutions along with solutions from Incognito and Cognizant to design and fulfill a TV Everywhere service. The service is activated using the Incognito Broadband Command Centre and a Cognizant-developed application server. It illustrates how multiple vendors can integrate at the design stage to create new services aligned with TM Forum standards and frameworks.
This document provides information on an SAP MM Consultant with over 7 years of experience, including 3 years implementing and supporting SAP MM and 4 years of experience in inventory and purchasing functions in the power electronics industry. The consultant has skills in various SAP MM modules, ASAP methodology, and experience supporting clients in various industries. Additional details on education and specific project experience implementing and supporting SAP MM systems are also provided.
Revenue Recognition is based on the new IFRS-Standard:
IFRS 15 sets out the requirements for recognizing revenue
that apply to all contracts with customers (except for
contracts that are within the scope of the Standards on
leases, insurance contracts and financial instruments).
IFRS 15 is effective from 1 January 2017 but earlier
application is permitted.
The document provides information on the Government eProcurement System of National Informatics Centre (GePNIC). Some key details:
- GePNIC was developed in 2007 as an e-procurement software system and is now used by 27 states/UTs, over 350 central government entities, and major public sector undertakings.
- Over 26 lakh tenders worth over Rs. 38,000 crore have been processed through the system. In November 2017 alone, over 1 lakh tenders were published.
- The system is implemented through separate dedicated instances, a mission mode project, and the Central Public Procurement Portal. It has over 1.84 lakh registered department users and 3.5 lakh
Oracle Communications Billing and Revenue Management is a software solution that handles the entire revenue management lifecycle for telecommunications providers, including revenue generation, capture, collection, and analysis. It supports all major service types across fixed, mobile, and IP networks. The software provides real-time billing and pricing capabilities to help providers launch new services, strengthen customer relationships, and reduce costs compared to traditional approaches.
The document describes the various functions and capabilities provided by the TM Forum Application Framework Release 12.5. It includes sections on partner management, revenue assurance management, customer management, billing, fulfillment, service management, resource management, product management and more. Diagrams are provided showing the different domains and capabilities within each domain.
This document provides an overview of Chhattisgarh's eProcurement project implemented by the Chhattisgarh Infotech and Biotech Promotion Society. The project aims to increase transparency and efficiency in public procurement through an end-to-end eProcurement solution. Key features include centralized supplier registration, indent management, e-tendering, e-auction, contract management, and an online payment system. The solution is deployed using a multi-tier architecture with security measures like digital signatures and firewalls. Training and a help desk are provided to support users during implementation.
E Procurement Explained, Need, Key Features, Benefits and Case Studies:
1. E-Procurement in Government of Andhra Pradesh, India
2. E-Procurement by Indian Railways
3. IBM's B2B e-Procurement
4. Rolls Royce e-Procurement
5. Hewlett-Packard’s e-Procurement System
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and some key statistics. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. The benefits of analytics for the steel industry are outlined, such as margin improvement, better price negotiation, and improved mergers and acquisitions integration. Finally, it proposes a roadmap for implementing analytics that includes identifying high impact areas, developing a strategic approach, building a business case, and operationalizing the solution.
The document discusses e-procurement and its benefits. It defines e-procurement as the electronic B2B, B2C, or B2G sale and purchase of goods and services using the internet or other media. E-procurement automates the purchase process and significantly reduces costs and time. It aids organizations in streamlining purchasing to focus on core business activities and increase profitability. Medium to large organizations that regularly purchase the same products from a limited number of suppliers are ideal candidates for e-procurement. The document also discusses e-procurement solutions developed by Quinnox and the current state and opportunities for e-procurement in India.
BearingPoint's predictive maintenance approach supports clients to optimize asset availability, reduce failure rates and minimize downtimes. Clients will be able to predict breakdowns and initiate tangible actions to avoid them.
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and production levels. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. Benefits of analytics include improved cost management, regulatory compliance, and growth opportunities. The document proposes a scorecard method for evaluating analytics solutions and provides a roadmap for implementation. Finally, it discusses case studies of analytics applications in areas like product costs, customer insights, and capital investment decisions.
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and some key statistics. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. The benefits of analytics for the steel industry are outlined, such as margin improvement, better price negotiation, and improved mergers and acquisitions integration. Finally, it proposes a roadmap for implementing analytics that includes identifying high impact areas, developing a strategic approach, building a business case, and operationalizing the solution.
This document provides information about EngO Services, a company that offers business process outsourcing for financial institutions. It outlines the services EngO provides in areas like banking, credit, commercial banking, finance and investments. EngO's goal is to help financial institutions improve operational performance by reducing costs and time to market through outsourcing processes like administrative services, data management and regulatory compliance activities. The document also discusses trends in financial services outsourcing moving from traditional BPO models to newer Business Process Utility models with more automated, streamlined services.
This document summarizes a study on improving the procure-to-pay (P2P) process for contracted services in SAP environments. The researchers interviewed suppliers and subject matter experts to identify issues. Key findings included the need for standardized P2P processes and procedures, improved master data quality, use of procurement cards, and updated supplier information. The researchers developed conceptual models and interview protocols to understand symptoms, root causes, and solutions. Interviews identified seven common supplier complaints with P2P processes. Overall, the study aimed to understand best practices to enhance the P2P cycle efficiency and supplier satisfaction.
This document outlines Scarborough Borough Council's plans to implement a Procure to Pay (P2P) process. Currently, only 25% of spending goes through purchase orders. The new P2P process will require all purchases to be made through purchase orders to improve budgetary control, compliance, and efficiency. It will be implemented in Technology One and rolled out between June and September 2012 through training workshops and guidance materials. The session will cover the new requisition, approval, receipt, and invoice processes.
To achieve their business
objectives, increase competitiveness, and improve end user QoE, Communication Service Providers need to achieve a level of operational excellence — a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization — in all functional areas. This requires effective integration of network transformation programs
with efforts to consolidate the previous separate worlds of IT, network operations and customer care.
Air & Refrigeration Compressors – sizing & selection softwareSanjeev Nadkarni
This document describes a sales configurator software for compressors. It allows users to size and select compressor models based on input parameters. It contains tools for quotes, pricing, drawings, specifications, and analytics. The software integrates with other systems and aims to streamline the sales process for customers, sales, engineering, and operations.
Oil and Gas companies are facing energy transition with a significant increase in energy demand, but also a shift towards a lower carbon fuel mix. In addition, digitalization is disrupting manifested business models. A new way of business steering and planning is required to cope with these challenges in order to shape a successful strategy for the future.
E-bidding is the process of bidding through electronic medium and is one of the three stages of e-procurement along with e-execution and e-payment. It provides a more transparent bidding process and promotes free and fair competition to save government resources. The e-bidding module has components for the site administrator, buyers, bidders, and general viewers. It facilitates tender notices, bid submission and modification, and secure storage of submitted bids. Fully implementing e-bidding in Nepal requires addressing issues like training manpower, unreliable power supply, and internet connectivity problems.
Center point energy's crm business case & customer visionrobgirvan
CenterPoint Energy implemented SAP CRM to streamline customer interactions and improve the customer experience. Key goals of the project included reducing average handling times, training expenses, and bad debt through more effective customer segmentation, predictive analytics, and a unified multi-channel customer view. The CRM system was designed to optimize CenterPoint Energy's highest volume customer processes and provide agents with predictive customer insights to proactively address issues.
Empowering intelligent customer operations through Lean DigitalGenpact Ltd
Genpact's Lean Digital approach has the potential to transform multi-channel customers services and improve customer loyalty, reduce costs, increase cross-sell propensity and drive business agility.
This document provides information on an SAP MM Consultant with over 7 years of experience, including 3 years implementing and supporting SAP MM and 4 years of experience in inventory and purchasing functions in the power electronics industry. The consultant has skills in various SAP MM modules, ASAP methodology, and experience supporting clients in various industries. Additional details on education and specific project experience implementing and supporting SAP MM systems are also provided.
Revenue Recognition is based on the new IFRS-Standard:
IFRS 15 sets out the requirements for recognizing revenue
that apply to all contracts with customers (except for
contracts that are within the scope of the Standards on
leases, insurance contracts and financial instruments).
IFRS 15 is effective from 1 January 2017 but earlier
application is permitted.
The document provides information on the Government eProcurement System of National Informatics Centre (GePNIC). Some key details:
- GePNIC was developed in 2007 as an e-procurement software system and is now used by 27 states/UTs, over 350 central government entities, and major public sector undertakings.
- Over 26 lakh tenders worth over Rs. 38,000 crore have been processed through the system. In November 2017 alone, over 1 lakh tenders were published.
- The system is implemented through separate dedicated instances, a mission mode project, and the Central Public Procurement Portal. It has over 1.84 lakh registered department users and 3.5 lakh
Oracle Communications Billing and Revenue Management is a software solution that handles the entire revenue management lifecycle for telecommunications providers, including revenue generation, capture, collection, and analysis. It supports all major service types across fixed, mobile, and IP networks. The software provides real-time billing and pricing capabilities to help providers launch new services, strengthen customer relationships, and reduce costs compared to traditional approaches.
The document describes the various functions and capabilities provided by the TM Forum Application Framework Release 12.5. It includes sections on partner management, revenue assurance management, customer management, billing, fulfillment, service management, resource management, product management and more. Diagrams are provided showing the different domains and capabilities within each domain.
This document provides an overview of Chhattisgarh's eProcurement project implemented by the Chhattisgarh Infotech and Biotech Promotion Society. The project aims to increase transparency and efficiency in public procurement through an end-to-end eProcurement solution. Key features include centralized supplier registration, indent management, e-tendering, e-auction, contract management, and an online payment system. The solution is deployed using a multi-tier architecture with security measures like digital signatures and firewalls. Training and a help desk are provided to support users during implementation.
E Procurement Explained, Need, Key Features, Benefits and Case Studies:
1. E-Procurement in Government of Andhra Pradesh, India
2. E-Procurement by Indian Railways
3. IBM's B2B e-Procurement
4. Rolls Royce e-Procurement
5. Hewlett-Packard’s e-Procurement System
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and some key statistics. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. The benefits of analytics for the steel industry are outlined, such as margin improvement, better price negotiation, and improved mergers and acquisitions integration. Finally, it proposes a roadmap for implementing analytics that includes identifying high impact areas, developing a strategic approach, building a business case, and operationalizing the solution.
The document discusses e-procurement and its benefits. It defines e-procurement as the electronic B2B, B2C, or B2G sale and purchase of goods and services using the internet or other media. E-procurement automates the purchase process and significantly reduces costs and time. It aids organizations in streamlining purchasing to focus on core business activities and increase profitability. Medium to large organizations that regularly purchase the same products from a limited number of suppliers are ideal candidates for e-procurement. The document also discusses e-procurement solutions developed by Quinnox and the current state and opportunities for e-procurement in India.
BearingPoint's predictive maintenance approach supports clients to optimize asset availability, reduce failure rates and minimize downtimes. Clients will be able to predict breakdowns and initiate tangible actions to avoid them.
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and production levels. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. Benefits of analytics include improved cost management, regulatory compliance, and growth opportunities. The document proposes a scorecard method for evaluating analytics solutions and provides a roadmap for implementation. Finally, it discusses case studies of analytics applications in areas like product costs, customer insights, and capital investment decisions.
This document discusses how analytics can improve supply chain visibility in the steel industry. It begins by providing background on the global steel industry and some key statistics. It then discusses the need for advanced analytics, including data management, business intelligence, and predictive modeling. The benefits of analytics for the steel industry are outlined, such as margin improvement, better price negotiation, and improved mergers and acquisitions integration. Finally, it proposes a roadmap for implementing analytics that includes identifying high impact areas, developing a strategic approach, building a business case, and operationalizing the solution.
This document provides information about EngO Services, a company that offers business process outsourcing for financial institutions. It outlines the services EngO provides in areas like banking, credit, commercial banking, finance and investments. EngO's goal is to help financial institutions improve operational performance by reducing costs and time to market through outsourcing processes like administrative services, data management and regulatory compliance activities. The document also discusses trends in financial services outsourcing moving from traditional BPO models to newer Business Process Utility models with more automated, streamlined services.
This document summarizes a study on improving the procure-to-pay (P2P) process for contracted services in SAP environments. The researchers interviewed suppliers and subject matter experts to identify issues. Key findings included the need for standardized P2P processes and procedures, improved master data quality, use of procurement cards, and updated supplier information. The researchers developed conceptual models and interview protocols to understand symptoms, root causes, and solutions. Interviews identified seven common supplier complaints with P2P processes. Overall, the study aimed to understand best practices to enhance the P2P cycle efficiency and supplier satisfaction.
This document outlines Scarborough Borough Council's plans to implement a Procure to Pay (P2P) process. Currently, only 25% of spending goes through purchase orders. The new P2P process will require all purchases to be made through purchase orders to improve budgetary control, compliance, and efficiency. It will be implemented in Technology One and rolled out between June and September 2012 through training workshops and guidance materials. The session will cover the new requisition, approval, receipt, and invoice processes.
To achieve their business
objectives, increase competitiveness, and improve end user QoE, Communication Service Providers need to achieve a level of operational excellence — a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization — in all functional areas. This requires effective integration of network transformation programs
with efforts to consolidate the previous separate worlds of IT, network operations and customer care.
Air & Refrigeration Compressors – sizing & selection softwareSanjeev Nadkarni
This document describes a sales configurator software for compressors. It allows users to size and select compressor models based on input parameters. It contains tools for quotes, pricing, drawings, specifications, and analytics. The software integrates with other systems and aims to streamline the sales process for customers, sales, engineering, and operations.
Oil and Gas companies are facing energy transition with a significant increase in energy demand, but also a shift towards a lower carbon fuel mix. In addition, digitalization is disrupting manifested business models. A new way of business steering and planning is required to cope with these challenges in order to shape a successful strategy for the future.
E-bidding is the process of bidding through electronic medium and is one of the three stages of e-procurement along with e-execution and e-payment. It provides a more transparent bidding process and promotes free and fair competition to save government resources. The e-bidding module has components for the site administrator, buyers, bidders, and general viewers. It facilitates tender notices, bid submission and modification, and secure storage of submitted bids. Fully implementing e-bidding in Nepal requires addressing issues like training manpower, unreliable power supply, and internet connectivity problems.
Center point energy's crm business case & customer visionrobgirvan
CenterPoint Energy implemented SAP CRM to streamline customer interactions and improve the customer experience. Key goals of the project included reducing average handling times, training expenses, and bad debt through more effective customer segmentation, predictive analytics, and a unified multi-channel customer view. The CRM system was designed to optimize CenterPoint Energy's highest volume customer processes and provide agents with predictive customer insights to proactively address issues.
Empowering intelligent customer operations through Lean DigitalGenpact Ltd
Genpact's Lean Digital approach has the potential to transform multi-channel customers services and improve customer loyalty, reduce costs, increase cross-sell propensity and drive business agility.
The document describes the services provided by Utility Research and Consulting to support innovations, services, and reforms in the utility sector. It provides market intelligence, stakeholder engagement, pilot project management, impact assessments, and communications services to operators, service providers, consultants, investors, and governments working in power, water, waste, renewables, and smart cities. The company aims to help build intelligence and engage stakeholders to shape sustainable utility businesses through new solutions, services, and reform models.
Excelling in Customer Experience Management using AnalyticsBSP Media Group
This document discusses how customer analytics can help telecommunications operators excel at customer experience management (CEM). It outlines how customer analytics generates insights from customer data that CEM units can use to understand issues and take actions. Traditionally, CEM relied on aggregate customer care data and brand surveys, but untapped sources like network performance, detailed customer care interactions, and sales data provide a more comprehensive view of the customer experience when analyzed together. An analytics-led CEM unit can combine these layers of information to draw conclusions and resolve customer experience problems.
Customer satisfaction survey august 2014 commentsAngel Ann
An IT company engaged KPMG to conduct customer satisfaction surveys (CSAT) of their IT service desk and provide detailed reports. KPMG formed a team with the client's country IT teams to identify key countries, design the survey questionnaire, conduct the survey of users who had used the service desk in the past 15 days, and analyze the feedback data. KPMG also established an ongoing process to collect feedback every time a user raises a request and helped institutionalize this practice across the client's countries. The surveys identified improvements needed, non-value adding activities causing delays, and helped the service desk improve its response and service levels to positively impact the business.
The document outlines the responsibilities handled in the Customer Service Department in Ahmedabad, including managing an outbound call center team of 25 executives for upselling products and services. It also discusses porting customers from other networks, handling an inbound call center team of 200-250 executives, performing quality analysis on calls, managing the customer care IVR system and scripts, and designing upselling and retention strategies.
Struggling with what to do for your small and midsized (SMB) business customers? Well, you’re not alone. But a number of utilities have come up with some innovative approaches for improving engagement with their SMB customers. Get inspired by the creative ideas being implemented to better serve and communicate with this hard-to-reach customer segment.
This document provides a summary of Sunil Kumar Sharma's 15 years of experience in operations management, project management, quality assurance, customer service, and team management in the telecom industry. It outlines his roles and responsibilities managing projects, operations, vendors, and teams. It also lists his educational qualifications and technical skills in areas like Six Sigma, analytics, problem solving, and decision making.
Integrated Order to Cash (O2C) Automation Software for Global Shared Services...Emagia
Integrated Order to Cash (O2C) Automation Software for Global Shared Services
https://www.emagia.com/resources/ebooks/integrated-otc-transformation-for-global-shared-services-organizations/
ICICI Bank implemented a CRM solution in phases to create a single customer view and better understand customers. The first phase created a data warehouse integrating 6 systems. The second phase expanded data and added segmentation tools. Future phases aim to automate campaigns and integrate additional systems. Key challenges included lack of models, disparate systems, and building a data-driven culture. Critical success factors were a technology focus, independent CRM team, and phased approach. Benefits included increased revenues, cost savings, and improved decisions. The roadmap includes advanced analytics, automated campaigns, and customer profitability models.
Emagia Master Class 3 | Integrated Order-to-Cash (OTC) Transformation for Glo...emagia
Integrated Order-to-Cash (OTC) Transformation for Global Shared Service Organizations. Emagia Master Class 3. Automated consolidated receivables – in total and by customer from multiple ERP’s
https://www.emagia.com/master-class/
Jawed Ali Khan is a telecom and IT professional with 9 years of experience seeking a position utilizing his skills. He currently works as an Order-to-Cash Operations Analyst for Orange Business Services, where his responsibilities include day-to-day OTC operations, billing execution, international billing management, and maintaining billing accuracy. Previously, he worked for Bharti Airtel as a Corporate Relationship Manager and in Backend Operations, where his roles included managing customer service delivery, handling escalations, and taking care of corporate customer activations and issue resolution. He holds an MBA in Operations & Project Management and ITIL certification in IT Service Management.
CRM aims to maximize customer lifetime value through analyzing customer data and interactions. It is linked to database marketing which uses customer data to segment customers and develop tailored marketing campaigns. CRM applies this at the individual customer level. Rapid changes in customers, technology, and the marketplace have increased the need for customer-centric strategies and data-driven approaches like CRM to understand customers and improve relationships.
Donna Viola has over 15 years of experience in digital marketing, analytics, and project management. She currently works as a Senior Digital Analyst at Pace Communications, where she manages web and digital analytics across various clients. Previously, she held positions at American Express Global Business Travel and American Express, where she performed tasks such as managing marketing websites, digital campaigns, analytics reporting, and project implementation. Viola has expertise in analytics tools like Google Analytics, SQL, and Python. She holds a Master's degree in Business Administration.
Critical success factors in e-Governance projectsMukund Nadgowda
This presentation narrates various critical success factors in e-Governance projects (particularly in the Indian scenario). The presentation is shared with a hope that it turns out to be a useful guide to students / seekers in the e-Governance sector.
P manifold customer_audit_feedback_monitoring_servicespManifold
This document discusses customer audit, feedback, and satisfaction monitoring services to help improve customer service delivery. It provides an overview of the COPS (Customer Opinion, Preferences and Satisfaction) program which collects customer feedback across multiple touchpoints to understand customer experiences and insights. The COPS data is then used to drive improvements in customer experience, quality, retention, and business performance. The document also outlines the benefits of the COPS program for businesses in gaining deeper customer understanding, continuously improving products/services, improving brand loyalty, and ensuring compliance and transparency.
CRM implementation in the insurance sector aims to improve customer satisfaction and loyalty. Successful CRM requires integrating people, processes, and technology to obtain a unified customer view. Major Indian insurers like LIC, HDFC Ergo, and Tata AIA Life have implemented CRM systems to streamline operations, improve customer service, and increase sales. However, failures can occur if data is inconsistent, customer needs are not considered, or systems are not properly integrated. Overall, CRM provides benefits but also poses challenges for the insurance industry in India.
Making the Most of Multi-Channel StrategiesArt Hall
This document discusses strategies for integrating online and offline marketing and sales channels. It recommends developing a 360-degree view of customers by integrating customer data across channels. A case study describes how NetBank implemented an inbound marketing strategy across multiple channels, including email, phone calls and secure messages, to increase sales and cross-selling. Key tactics included customer segmentation, targeted campaigns, and integrating offers across channels. The document concludes by recommending focusing on the emotional customer experience, personalized messaging, and breaking down organizational silos.
pManifold is a management consulting company that helps organizations innovate, transform solutions and business models for growth. They provide intelligence assessment, market sizing, competitive analysis, stakeholder analysis, go-to-market strategies, and new business modeling. Their services include market intelligence, investment intelligence, customer intelligence, monitoring and evaluation, and communications and outreach. They work with clients across sectors and geographies to develop new markets and engage stakeholders.
The document provides updates on projects completed and in progress by pManifold in fiscal year 2014-2015. Key points include:
- pManifold continues to serve markets in Indian utilities including power, water, and waste, with a focus on public-private partnership models.
- They completed over 30 projects spanning industries like lifesciences, power, water, and environment across locations in India and globally.
- Projects included market research, customer surveys, mobile app development, training, and consulting services.
- pManifold now has a team of 17 consultants and plans to further develop services around customer studies, process audits, stakeholder engagement, and enterprise mobility.
1) Mr. Ajoy Mehta presented on the challenges facing power distribution in Maharashtra. Key challenges included sourcing sufficient power supply, managing load shedding, connecting new consumers, improving network reliability, and billing.
2) To address these challenges, efforts have been made to increase power supply, implement targeted load shedding, streamline new connections, invest in infrastructure, install smart meters, and establish call centers. These efforts have led to reductions in deficits, load shedding hours, and transformer failure rates.
3) Moving forward, regulators will take a stricter approach by enforcing standards of performance, while the utility will focus on new technologies like ERP and automatic metering to further improve operations and services
pManifold is a knowledge services company focused on improving emerging business models in India. It has organized several conferences on utilities, including the annual IUKAN forum discussing issues like reforms, operational success of public-private partnerships, and performance contracting. The 2nd IUKAN conference in 2014 had 250+ participants from 150+ companies across 6 sessions discussing topics like local ecosystem development and marketing behavior change. Previous IUKAN and related conferences similarly engaged stakeholders on best practices, innovations, and shaping reforms in the power, water and waste sectors.
Destination Bihar : Opportunities in Bihar State’s Transmission and Distribut...pManifold
The prime objective of the presentation is to create an awareness, amongst investors, of the substantial opportunity present in the State as well as the support provided by the State to private players participating in the Sector
The document discusses pManifold's utility consulting services portfolio for operators and service providers. It provides an overview of their services such as customer surveys, touchpoint audits, process improvements, market research, training, financial modeling, and stakeholder engagement. It also outlines their knowledge assets and mobile/IT applications. Case studies are presented on baseline preparation and bid advisory for distribution franchisees, developing a photo meter reading mobile app, and examples of customer, market and employee research and process audits conducted.
The session focused on co-creating new PPP designs with utilities by discussing challenges faced during operational roll-outs and identifying best practices. Speakers from private operators discussed issues with unreliable baseline data and contract terms, and knowledge transfer during joint periods. They emphasized standardizing baselines and contracts, and expediting knowledge sharing. Another topic was smart staffing to ensure stability, growth and performance through decisions around new hires, existing employee deputation, and in-house vs outsourced functions. The session aimed to learn from operational experiences to avoid initial pitfalls and influence new PPP designs.
The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.
The document discusses a customer survey called EUCOPS (Electric Utility Customer Opinions, Preferences and Satisfaction) for a power distribution utility. It aims to better understand customer behaviors, satisfaction levels, and preferences to help utilities engage customers, reduce losses, prioritize investments, and improve brand image. The survey results would be integrated with the utility's strategy, processes, and systems to enhance customer engagement.
Pre bid meeting Shil-Mumbra-Kalwa-20120621pManifold
1. The document summarizes key details regarding the distribution franchise tender for SHIL-MUMBRA-KALWA area, including an overview of the proposed distribution franchise area, pre-qualification criteria, salient features, payment security details, and selection process milestones.
2. Some key points include a minimum net worth requirement of Rs. 70 crores, investment of at least Rs. 2 crores annually for 5 years, use of MSEDCL assets and IT system, escrow and letter of credit payment security mechanisms, and a contract period of 15 years subject to review after 10 years.
3. Bids must be submitted by July 20th, 2012 with a EMD of Rs. 1
pManifold Introduction to Research PracticepManifold
This document introduces pManifold, an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It provides an overview of pManifold's team and advisory board, research offerings and methodology, engagement models, examples of consumer research projects, custom research teams, syndicated reports, and client list. The document emphasizes pManifold's commitment to partnering with clients, taking a systems-level perspective, being methodical and fact-based, maintaining ethical transparency, and balanced delivery while leveraging technology.
pManifold Introduction to Consulting PracticepManifold
pManifold is an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It helps clients meet their strategic needs within time and budget constraints by providing deliverables such as strategic plans, due diligence reports, and organizational redesigns. pManifold takes a systematic approach to discover clients' strengths and market needs, define strategic opportunities, and drive change implementation.
This document provides an overview of pManifold, a management consulting firm that focuses on improving service delivery and business viability in emerging sectors. It offers consulting, research, stakeholder engagement and training services. Key areas of consulting include strategic planning, organizational design, and performance management. Research services include market analysis, customer studies, and competitor analysis. Examples of projects include strategic planning, organizational restructuring, and primary consumer research. The company aims to help clients improve, scale up or create new businesses through knowledge sharing and implementation support.
Webinar: Market & Customer Intelligence on Gwalior for Distribution Franchise...pManifold
The revised MP Distribution Franchisee (DF) RFPs for Gwalior, Ujjain and Sagar has brought down on average coverage area by 100%, number of consumers and electricity sales by 60% and number of DTCs by 77%, with move from district level to city level. There is now mandated capex of Rs. 170 cr for Gwalior, Rs. 70 cr. for Ujjain and Rs. 30 cr. for Sagar and target ATC reductions to 15% in 2 years.
With 30+ companies in the race, already 3 RFP revisions with wider stakeholder engagement, and removal of stringent cash accrual qualification criterion, the bids will likely be more competitive and also volatile. It has become more important now to integrate various perspectives and data sets of information to validate assumptions and prepare informed bidding numbers.
The document provides information on the distribution franchisee scheme for Ujjain City, Gwalior Town, and Sagar City in Madhya Pradesh, including an agenda, profiles of the franchisee areas, the request for proposal process and requirements, timelines, and the distribution franchisee agreement. Key details include technical criteria for experience in the power sector, manpower strength, and financial criteria for net worth and net cash accrual required to qualify for the bids.
Driving Business Innovation: Latest Generative AI Advancements & Success StorySafe Software
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
leewayhertz.com-AI in predictive maintenance Use cases technologies benefits ...alexjohnson7307
Predictive maintenance is a proactive approach that anticipates equipment failures before they happen. At the forefront of this innovative strategy is Artificial Intelligence (AI), which brings unprecedented precision and efficiency. AI in predictive maintenance is transforming industries by reducing downtime, minimizing costs, and enhancing productivity.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Skybuffer AI: Advanced Conversational and Generative AI Solution on SAP Busin...Tatiana Kojar
Skybuffer AI, built on the robust SAP Business Technology Platform (SAP BTP), is the latest and most advanced version of our AI development, reaffirming our commitment to delivering top-tier AI solutions. Skybuffer AI harnesses all the innovative capabilities of the SAP BTP in the AI domain, from Conversational AI to cutting-edge Generative AI and Retrieval-Augmented Generation (RAG). It also helps SAP customers safeguard their investments into SAP Conversational AI and ensure a seamless, one-click transition to SAP Business AI.
With Skybuffer AI, various AI models can be integrated into a single communication channel such as Microsoft Teams. This integration empowers business users with insights drawn from SAP backend systems, enterprise documents, and the expansive knowledge of Generative AI. And the best part of it is that it is all managed through our intuitive no-code Action Server interface, requiring no extensive coding knowledge and making the advanced AI accessible to more users.
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
Trusted Execution Environment for Decentralized Process MiningLucaBarbaro3
Presentation of the paper "Trusted Execution Environment for Decentralized Process Mining" given during the CAiSE 2024 Conference in Cyprus on June 7, 2024.
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
pManifold Utility Customer Research Mobility Engagement Case Studies
1. Case Studies: Customer
Research, Process Audits
and Engagement services to
Utilities
Catalyzing emerging business models through
CONSULTING | RESEARCH | STAKEHOLDER ENGAGEMENT | TRAINING
Location Intelligence | Performance Indicators | IT Managed Services | Business Processes
Helping utilities build customer centricity through,