Veterans Alliance Resourcing, Inc. (VAR) is a Service Disabled Veteran Owned Small Business (SDVOSB) providing complete end-to-end service supply chain solutions and high technology business development services. As seasoned industry veterans, we are more than just another technology consulting group. Our team brings decades of experience in developing and executing creative service solutions.
The 5 MSP Marketing Principles Every MSP Owner Should KnowKaseya
During this 60 minute webinar, MSP marketing expert Erick Simpson of MSP University/SPC International will share marketing tips and best practices that will help you engage your ideal prospects to win more MSP business.
The 5 MSP marketing principles Erick will discuss include:
Strategy - what are the essential elements of a sound, effective MSP marketing plan
Process - how to build a scalable MSP marketing process that runs the gamut of tactics
Targeting - how to identify the “right” prospects and how to target them properly
Positioning - what are the most effective messages to attract new clients
Enablement - how to create content in ways that engage your prospects AND empower your sales team
Lifepals Global turn key outsourcing services are designed to meet the fast changing needs of new-age businesses and range from one-off marketing projects to end-to-end management of Business, sales and marketing programs and provisioning of outsourced business solutions like back office document, technology solutions, go-to-market for new products and services, new markets entry and management of new or existing business and revenue channels etc.
We are not here to do what they all do, we are here to do what we do.
Finding Savings Solutions
in a treacherous economy
Profits don’t just happen. Organizations today are realizing they have to delve into every aspect of their operation to discover potential savings and uncover new paths to growth. Hiding in your service operation are some of the largest opportunities for improvements in productivity, performance and bottom line profits. If you’re a profit hunter, attend our free webinar and learn how to spot the service management savings within your reach.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
The 5 MSP Marketing Principles Every MSP Owner Should KnowKaseya
During this 60 minute webinar, MSP marketing expert Erick Simpson of MSP University/SPC International will share marketing tips and best practices that will help you engage your ideal prospects to win more MSP business.
The 5 MSP marketing principles Erick will discuss include:
Strategy - what are the essential elements of a sound, effective MSP marketing plan
Process - how to build a scalable MSP marketing process that runs the gamut of tactics
Targeting - how to identify the “right” prospects and how to target them properly
Positioning - what are the most effective messages to attract new clients
Enablement - how to create content in ways that engage your prospects AND empower your sales team
Lifepals Global turn key outsourcing services are designed to meet the fast changing needs of new-age businesses and range from one-off marketing projects to end-to-end management of Business, sales and marketing programs and provisioning of outsourced business solutions like back office document, technology solutions, go-to-market for new products and services, new markets entry and management of new or existing business and revenue channels etc.
We are not here to do what they all do, we are here to do what we do.
Finding Savings Solutions
in a treacherous economy
Profits don’t just happen. Organizations today are realizing they have to delve into every aspect of their operation to discover potential savings and uncover new paths to growth. Hiding in your service operation are some of the largest opportunities for improvements in productivity, performance and bottom line profits. If you’re a profit hunter, attend our free webinar and learn how to spot the service management savings within your reach.
Leadership Strategies for High Performance Contact CentresTina Arora
This Presentation was prepared & shared by me as a Guest Speaker at a Conference on 'Customer Experience and Service Quality Excellence', organised by Gripel (www.gripel.com), on 27 and 28 May 2011.
As a company leader, you are responsible for the strategic direction and tactical execution of your business. Knowing your customers, both the “squeaky wheels” and the “silent majority”, is key. You need facts.
Your customers will love you - your competition will hate us.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
Check out what Sound Telecom is all about, the way we do things, and how we can help your company with our telephone answering services, call center solutions, and cloud-based business systems.
MSP Best Practice | Staffing for Growth and Core KPIs to UseDavid Castro
MSP best practices. How to sfaff your MSP with the right type and quantity of technicians for maximum growth and profitability. Examples of several core KPIs used by best in class MSPs. Presented by Kaseya and Redmond Channel Pro magazine. November 2012.
Optimize customer contact - Sales Force and Billing/Payment EfficiencyWindowPayn Consulting
Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.
Sage X3 improves efficiency across your business and provides the insight your employee’s need, when they need it. In the office or on a mobile device, Sage X3 gives you the tools to reduce costs, grow revenue, and win new customers both locally and globally. http://www.frontline-consultancy.com/page/Sage+X3
As a company leader, you are responsible for the strategic direction and tactical execution of your business. Knowing your customers, both the “squeaky wheels” and the “silent majority”, is key. You need facts.
Your customers will love you - your competition will hate us.
This is an example of the 21 Call Center Best Practices that I and my staff designed, developed and deployed to Call Centers. These practices delivered increased focus on the customers, increased agent morale, improved productivity, increased revenue and reduced turn-over. Within this presentation I have only presented the marketing data but we developed procedures, and training materials to go along with all the Call Center Best Practices we deployed globally. See the attached presentation for how all the Best Practices fit together to drive Customer Delight. For additional information please feel to contact Brian Hughes.
Check out what Sound Telecom is all about, the way we do things, and how we can help your company with our telephone answering services, call center solutions, and cloud-based business systems.
MSP Best Practice | Staffing for Growth and Core KPIs to UseDavid Castro
MSP best practices. How to sfaff your MSP with the right type and quantity of technicians for maximum growth and profitability. Examples of several core KPIs used by best in class MSPs. Presented by Kaseya and Redmond Channel Pro magazine. November 2012.
Optimize customer contact - Sales Force and Billing/Payment EfficiencyWindowPayn Consulting
Introduction to how WindowPayn Consulting, LLC helps clients to maximize contact with customers by increasing sales force efficiency and reducing the time and cost of getting paid.
Sage X3 improves efficiency across your business and provides the insight your employee’s need, when they need it. In the office or on a mobile device, Sage X3 gives you the tools to reduce costs, grow revenue, and win new customers both locally and globally. http://www.frontline-consultancy.com/page/Sage+X3
Redes Amigos de la Tierra Uruguay
Aquí encontrarás material realizado por Marcel Achkar, Ana Domínguez y Fernando Pesce sobre las eco-regiones en Uruguay. Publicado en El Tomate Verde Nº 65 de julio – agosto de 2012.
Estudio de Inversión de Comunicación Mobile en MéxicoRaymundo González
IAB México presenta el primer Estudio de Inversión en Comunicación Mobile en México
El 83% de la inversión en comunicación móvil lo recibe Pauta Pura, mientras que el 17% corresponde a Desarrollo.
El sector financiero es el que más invierte en comunicación móvil, seguido de medios y entretenimiento, y servicios de gobierno y públicos.
En México las líneas telefónicas móviles alcanzaron en 2011 la cifra de 94.6 millones.
NingXia Nitro is an all-natural way to increase
cognitive alertness, enhance mental fitness, and
support overall performance.
Primary Benefits
• Increases mental fitness, cognitive alertness, and
physical acuity
• Enhances athletic performance and endurance
• Boosts energy and serves as a daily pick-me-up
Who Should Use This Product?
• Individuals looking to increase physical
performance and endurance
• Individuals interested in improving focus
• Individuals looking for a convenient, on-the-go pick-me-up
Predictive Analytics & Decision Solutions [PrADS], a subsidiary of Dun & Bradstreet provides cutting edge analytics solutions and actionable insights to leading organizations globally , The following presentation provides an overview of the services offered
Cloudway Consulting Pvt Ltd Is a SAP Strategic Sourcing Consulting Company For SAP, SAP S4 Hana, SAP Ariba, SAP C4C, Success Factor and Business By Design for More Call us at +0120-4226511
Metrics that Wow! How Coremetrics Became the Customer Service Model of SuccessParature, from Microsoft
A customer-centric culture has never been more important to organizations than it is today, and the most successful customer service organizations have realized the criticality of the customer experience, as well as the need to make organizational changes to improve it.
But how do you facilitate an organizational shift? How do you recognize the need for change, develop a plan, determine customer & business impact, and get results? How do you achieve key support metrics such as?
:: Customer satisfaction improved to 90%
:: Agent responsiveness is up to 92%
:: Agent product knowledge grew to 91%
:: Customer loyalty jumped to 93%
This eye-opening webinar helps you to discover how organizations can reduce their cost to provide service while increasing customer satisfaction by investing in technology and implementing internal change.
Describes what a target operating mode is, and the process to distill a target operating model from a business vision or set of business strategic aims
As a product manager specialize in monetization for software, I like to share my concepts and techniques with my colleagues to help them understand my approach.
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
. Website Design and Development
. Enterprise Portal Development
. Mobile App Development (Android)
. E-commerce Solutions
. Service API development
Business Intelligence (BI) technologies are applied by Charter Global to interpret and manage large amounts of unstructured data to help your company evaluate and develop new strategic business opportunities.
Webinar: Optimize SAP Parts Inventory and Make Your Service Contracts ProfitableAPPSeCONNECT
Industry verticals such as #manufacturing and #distribution cannot thrive without a capable customer service function.
The processes involved include diligent management of inventory, service contracts, deferred billing / incoming payments, warranty tracking, effective handling of service calls and dispatch board.
ECS, an APPSeCONNECT partner, has recently devised the ProcECS Engine that resides within SAP. The solution not only helps businesses manage the above processes within #SAP but also enables users to drive productivity and visualize data, based on their organization’s unique workflow. Organizations can grow revenues and increase their bottom-line performance by preventing revenue leaks and expanding service offerings in a way backed by data.
Here's the #Webinar Presentation to get a better understanding on the subject!
In this prescriptive breakout session learn what successful Solution Providers are doing to build their Cloud/Mobility business. This workshop is designed for Solution Provider new to cloud/mobility marketplace or have not yet seen success. Success in the new marketplace starts with a Practice Statement, entails new ideas on building marketing savvy and better sales execution. We will cover a variety of tools, tips and techniques partners are using to drive Cloud /Mobility success.
Topics:
• Why you need to create a Practice Statement
• Aligning your marketing message to fit your Cloud strategy
• Building your Cloud marketing program that is unique and is active
• Creating a sales mentality and compensation program that works
• Developing a Business Guidance sales mentality
http://www.ingrammicrocloud.com
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
4. Customer Intelligence
Call Center & Help Desk Services
Customer Experience Mgmt. -
Survey Benchmarking, Data
Analytics and Support
Crowd Idea Management SW
Service Support
Field Service Dispatch - Deploy,
Install, Repair & Deinstall -
ATM, POS, IT & Consumer
Electronics
IT Managed Services
Data Center Service Mgmt.
Security-as-a-Service (MSSP)
Service Operations Mgmt. SW
Service Parts Management
Purchase & Exchange Options
Forward Stocking Locations &
Vendor Managed Inventory
Recertified Name-Brand Parts
Reverse Logistics - Value Recovery
Returns Mgmt. & Depot Repair
Product Audit, Disposition,
Remanufacture & Kitting
Remarketing & Fulfillment
Recycling & Data Destruction
Workforce Solutions
Permanent, Project Based &
Contingent Staffing of
Engineering, IT & Service Pros
Service, Operations, Sales,
Purchasing, Marketing &
Merchandising Executives
Portfolio
of
Services
10. A Consultative Approach
As Industry Experts, and armed with Top-Tier
Clients/Vendors and our SDVOSB Positioning,
VAR brings -
A Consultative Approach to Sales.
We First Identify the Customer’s Challenges in
their Service Supply Chain, then we Introduce
Selectively Introduce the Solution (Vendor).
“Relating the Features of your Products (or Services)
Directly to Customer Benefits, is the Key to Sales”
– Dale Carnegie
11. Business Development
Tools of the Trade
• In addition to our Team of Industry Experts
VAR invests in Lead Generation Tools,
Technology and Resources
• OneSource – It’s like Data.com & Hoovers
on Steroids
• Tele-Prospecting & Appointment Setting
• Salesforce.com
• We know what it takes to gain market share
12. LifetimePotential
Awareness
Low
Low
High
High
Where do they
fall in the grid?
Prospect Identification
and Qualification Criteria
Rules on Targeting
$200 Item (Consumer)
10,000 Units Shipped/Qtr.
Return Rates 6% Retail
$500 Item (Enterprise)
2% Returns
Longer Use
Repairable Product
On the Grow
ItemCost
Sales Volume
Heavy
Competition
13. • Salesforce Pipeline
• Reduced Sales Cycle
• Progressive Tracking
• Lead Generation &
Tele-Prospecting
• Extensive Contact
Database of VAR TeamAwareness
Knowledge
Relationship
Preference
Commitment
Account Pipeline
14. Strategy Session
The Sales Planning Session will be comprised of either a single full
day session or two consecutive half-day sessions related to the contracted
VAR Services. The objective of the Sales Planning Session will be to:
• Review the Client’s Service (or Product) offerings Review existing business
successes and failures in securing or maintaining accounts
• Review current SWOT/ perform SWOT
• Identify target accounts to approach
• Determine the existing sales methodology and market penetration tactics
utilized by the Client
• Competitive positioning
• Identify available collateral material
• Confirm operational capabilities & internal support infrastructure
• Define sales account goals, KPI reporting requirements and tools
1
15. Methodology
Identify Core Competencies, Strengths, Weaknesses,
History, Wins, Losses and Competitive Landscape
Determine the key Differentiators
Expand customer base and identify unique
opportunities to Position Company
Establish Deliverables and Plan
of Action for VAR Execs
Market
Position
Strategic Value
ID Major
Opportunities
Establish
Objectives
Plan of Action
17. Hiring BD Execs
A Cost Comparison
Traditional Business Development Hire
• $80K Base Salary
• 30% Burdens (benefits, taxes, Medicare, etc.)
• Commissions (typically 3%+)
• Average sales experience 10 years
• Average industry experience 5 Years
• Average annual revenue production <$3M
• Limited sales campaign management experience
• Few (if any) $10M engagement wins
• Costs at Termination can extend for months
1
18. Hiring Bus. Dev. Execs
The Cost Comparison
Hiring VAR
• $8K Month
• No Burdens
• Commissions (Typically 3%) – Commensurate with your current BD Commissions
• Team of 6 Sales Executives – Dallas * Minneapolis * Boston * Phoenix * Miami
• Average Industry Experience 20+ Years
• Average Annual Revenue Production $6M+
• Average sales experience 25+ Years
• Significant Investments in Infrastructure - Salesforce.com, Account Reporting
Database & Telesales with Appointment Scheduling
• Extensive Sales Campaign Management Experience
• Numerous $10M Engagement Wins
• Introduced Innovative (Industry Changing) Strategies
• Directed, Trained and Managed Sales Organization & Sr. Sales Execs.
• Wrote Marketing Material from Scratch (Multiple Companies)
• Orchestrated Major Sales Campaigns
• Attended World Renowned Sales Training (Xerox, Dale Carnegie, Miller Heiman)
• VAR Execs Speak at Conferences each year as Recognized Industry Experts
• VAR Execs sit on the Board of Major Industry Associations
2