The document describes the services provided by Utility Research and Consulting to support innovations, services, and reforms in the utility sector. It provides market intelligence, stakeholder engagement, pilot project management, impact assessments, and communications services to operators, service providers, consultants, investors, and governments working in power, water, waste, renewables, and smart cities. The company aims to help build intelligence and engage stakeholders to shape sustainable utility businesses through new solutions, services, and reform models.
pManifold is a management consulting company that helps organizations innovate, transform solutions and business models for growth. They provide intelligence assessment, market sizing, competitive analysis, stakeholder analysis, go-to-market strategies, and new business modeling. Their services include market intelligence, investment intelligence, customer intelligence, monitoring and evaluation, and communications and outreach. They work with clients across sectors and geographies to develop new markets and engage stakeholders.
Thomas Hampe Key Achievements & ContributionsThomas Hampe
Thomas Hampe has extensive experience in business development, sales optimization, product demonstration, operations management, and supply chain management. Some of his key achievements include achieving the highest sales matrix three years in a row for Hertz, conceptualizing a holistic sales and customer information system to streamline processes and increase utilization, and obtaining 500% more leads than expected from a product demonstration at a trade show. He has also obtained FDA approval for a pilot program, reduced human capital costs by 30% to sustain operations, completed an asset valuation presentation, and maintained a customized supply chain tracking system to control margins and meet delivery windows.
This document discusses supplier evaluation. It explains that evaluating supplier performance is important for several reasons, including improving supplier performance, aiding decision making about retaining or removing suppliers, and providing incentives for suppliers to continuously improve. The document outlines how to evaluate suppliers using key performance indicators and collecting performance data through various methods. It also discusses common evaluation criteria, presenting Carter's 10Cs model as general guidelines involving criteria like competence, cost, capacity, quality commitment, consistency, and financial stability.
Gagan C provides his contact information and objective of seeking a challenging career where he can contribute to organizational growth. He has a Bachelor's degree in Commerce from Jain University and work experience of 3.6 years. Currently, he works as a Senior Business Process Executive at Honeywell Technology Solutions Lab where his responsibilities include contracts management, inventory management, supplier governance, and meeting with stakeholders. Previously, he worked at Hewlett-Packard as a Purchase Support Associate where he managed procurement card activities and processed purchase orders. He has strong analytical and problem solving skills as well as being a good team player.
Jyoti Kothari has over 24 years of experience in quality assurance, manufacturing, and packaging in the pharmaceutical industry. She currently works as a Validation Specialist at Nesher Pharmaceuticals, where she is responsible for equipment qualification and preparing documentation. Previously, she was Associate Manager of Quality Assurance Compliance at Cadila Healthcare, where she led audits, reviewed documents, and ensured regulatory compliance. She has a diploma in pharmacy and is eligible to work in the US.
This document outlines the components and process of conducting a feasibility study. It discusses that a feasibility study determines the viability of a project by analyzing key factors such as the plan, costs, funding sources, personnel needs, market potential, and profitability. The study involves researching these components, analyzing the collected data, and formulating conclusions on whether the project is feasible to pursue. If deemed feasible, the study recommends proceeding to develop a full business plan.
The document describes the services provided by Utility Research and Consulting to support innovations, services, and reforms in the utility sector. It provides market intelligence, stakeholder engagement, pilot project management, impact assessments, and communications services to operators, service providers, consultants, investors, and governments working in power, water, waste, renewables, and smart cities. The company aims to help build intelligence and engage stakeholders to shape sustainable utility businesses through new solutions, services, and reform models.
pManifold is a management consulting company that helps organizations innovate, transform solutions and business models for growth. They provide intelligence assessment, market sizing, competitive analysis, stakeholder analysis, go-to-market strategies, and new business modeling. Their services include market intelligence, investment intelligence, customer intelligence, monitoring and evaluation, and communications and outreach. They work with clients across sectors and geographies to develop new markets and engage stakeholders.
Thomas Hampe Key Achievements & ContributionsThomas Hampe
Thomas Hampe has extensive experience in business development, sales optimization, product demonstration, operations management, and supply chain management. Some of his key achievements include achieving the highest sales matrix three years in a row for Hertz, conceptualizing a holistic sales and customer information system to streamline processes and increase utilization, and obtaining 500% more leads than expected from a product demonstration at a trade show. He has also obtained FDA approval for a pilot program, reduced human capital costs by 30% to sustain operations, completed an asset valuation presentation, and maintained a customized supply chain tracking system to control margins and meet delivery windows.
This document discusses supplier evaluation. It explains that evaluating supplier performance is important for several reasons, including improving supplier performance, aiding decision making about retaining or removing suppliers, and providing incentives for suppliers to continuously improve. The document outlines how to evaluate suppliers using key performance indicators and collecting performance data through various methods. It also discusses common evaluation criteria, presenting Carter's 10Cs model as general guidelines involving criteria like competence, cost, capacity, quality commitment, consistency, and financial stability.
Gagan C provides his contact information and objective of seeking a challenging career where he can contribute to organizational growth. He has a Bachelor's degree in Commerce from Jain University and work experience of 3.6 years. Currently, he works as a Senior Business Process Executive at Honeywell Technology Solutions Lab where his responsibilities include contracts management, inventory management, supplier governance, and meeting with stakeholders. Previously, he worked at Hewlett-Packard as a Purchase Support Associate where he managed procurement card activities and processed purchase orders. He has strong analytical and problem solving skills as well as being a good team player.
Jyoti Kothari has over 24 years of experience in quality assurance, manufacturing, and packaging in the pharmaceutical industry. She currently works as a Validation Specialist at Nesher Pharmaceuticals, where she is responsible for equipment qualification and preparing documentation. Previously, she was Associate Manager of Quality Assurance Compliance at Cadila Healthcare, where she led audits, reviewed documents, and ensured regulatory compliance. She has a diploma in pharmacy and is eligible to work in the US.
This document outlines the components and process of conducting a feasibility study. It discusses that a feasibility study determines the viability of a project by analyzing key factors such as the plan, costs, funding sources, personnel needs, market potential, and profitability. The study involves researching these components, analyzing the collected data, and formulating conclusions on whether the project is feasible to pursue. If deemed feasible, the study recommends proceeding to develop a full business plan.
The document discusses Viom Networks Pvt Ltd, a telecom infrastructure provider in India with 42,000 cell sites. It implemented the ISO 9001, ISO 14001, and OHSAS 18001 standards to improve its quality management, environmental management, and occupational health and safety. Key benefits included improved operational KPIs, enhanced customer satisfaction, cost reductions, and compliance with regulations. The implementation process involved establishing guidelines and training employees across the company's regions and departments. Audits were conducted during and after the implementation to ensure compliance with the standards.
pManifold Utility Customer Research Mobility Engagement Case StudiespManifold
pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.
Nilesh Yalkar has over 15 years of experience in technical sales, account management, and marketing. He has worked with companies like Nefab India, M-Tech Innovations, and Fortibus Engineering in roles like customer development executive, marketing executive, and technical consultant. He has successfully handled key accounts and projects for clients in automotive, industrial, and meteorological sectors.
The document provides a summary of Vinod Kumar Sharma's professional experience and qualifications. He has over 28 years of experience in senior management roles, currently serving as Senior Vice President of Hindustan Gum & Chemicals Ltd. He has expertise in operations, production, quality, projects, research, finance, commercial management, and team leadership.
This document provides a summary of Prem Pai's 23+ years of experience in customer service, partner management, compliance, channel engagement, and retail operations across various industries including payments banking, telecom, logistics, manufacturing, and pharmaceuticals. Some of the key responsibilities and achievements highlighted include ensuring regulatory compliance, reducing customer complaints and costs, improving customer acquisition and engagement, managing call centers and retail operations, and optimizing partner relationships. The professional experience section then details Prem Pai's roles and accomplishments across various leadership positions at Airtel Payments Bank, Bharti Airtel, Blue Dart, Parle Products, and other organizations.
Kiran has over 7 years of experience in the automotive industry, currently working as a Program/Project Quality Leader at Faurecia Emissions Control Technologies. He has previously worked at Fleetguard Filters and Mann-Hummel Bosch Filters in quality roles. At his current role, he is responsible for developmental activities like preparing inspection standards, quality plans, and conducting trials to ensure product quality for Toyota projects. He has a BE in Mechanical Engineering and is proficient with CAD software, SAP, MS Office, and computer hardware.
Gilbert Mutua has over 15 years of experience in sales, marketing, and business development roles in the petroleum industry. He has a proven track record of growing market share and managing sales teams. His career highlights include leading the acquisition of a competitor's retail sites and winning a large diesel supply tender. He is skilled in strategic planning, customer relationship management, and implementing marketing initiatives.
This document provides a summary of Chirag M Rahevar's work experience and qualifications. It summarizes that he has over 13 years of experience in the automobile field, currently working as a Service Manager at Renault Ahmedabad-West overseeing branches in Ahmedabad, Baroda, and Rajkot. Previously he has held roles like Team Leader-Customer Care at Tata Marcopolo Motors and Service Manager and DCRC Manager at Cargo Ford.
Customer satisfaction survey august 2014 commentsAngel Ann
An IT company engaged KPMG to conduct customer satisfaction surveys (CSAT) of their IT service desk and provide detailed reports. KPMG formed a team with the client's country IT teams to identify key countries, design the survey questionnaire, conduct the survey of users who had used the service desk in the past 15 days, and analyze the feedback data. KPMG also established an ongoing process to collect feedback every time a user raises a request and helped institutionalize this practice across the client's countries. The surveys identified improvements needed, non-value adding activities causing delays, and helped the service desk improve its response and service levels to positively impact the business.
Thiruchelvan K is seeking a position that allows him to utilize his experience in quality assurance and engineering. He has over 15 years of experience in roles of increasing responsibility at electronics manufacturing companies. His experience includes quality control, process improvement, supplier management, auditing, and training. He is proficient in quality methodologies like ISO, APQP, FMEA, SPC, and has certifications in Six Sigma and VDA auditing.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
[Note: To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
ISO 10002:2018, the renowned Guidelines for Complaints Handling developed by the International Organization for Standardization (ISO), empowers organizations to excel in customer satisfaction through an efficient and effective complaints-handling process. This document provides comprehensive guidance to plan, design, develop, operate, maintain, and continuously improve the complaints-handling process for all types of commercial or non-commercial activities, including electronic commerce.
ISO 10002:2018 complements other ISO management systems, such as ISO 9001, to create a cohesive approach to quality and customer satisfaction. By integrating ISO 10002 with existing systems, organizations can streamline their objectives and optimize process efficiency.
This ISO 10002 Awareness PowerPoint Presentation equips organizations and individuals such as customer-facing employees, customer service teams and quality managers with essential knowledge on customer satisfaction, complaints-handling, and ISO 10002's principles. Gain an in-depth overview of ISO 10002's contents, understand its significance in revolutionizing customer relations, and gather practical tips for successful implementation.
LEARNING OBJECTIVES
1. Acquire knowledge on customer satisfaction and complaints-handling
2. Gain an overview of the ISO 10002 standard and its contents
3. Gather practical tips on how to get started with ISO 10002
CONTENTS
1. Introduction to Customer
2. Overview of ISO 10002
3. Contents of ISO 10002
4. Getting Started with ISO 10002
Total Quality Management (TQM) is an approach that seeks to improve quality and customer satisfaction by integrating quality functions throughout a company. It evolved from quality inspection methods developed during World War I to minimize production failures. Key TQM principles include executive leadership, training, customer focus, data-driven decision making, continuous improvement, and employee involvement. Implementing TQM involves costs for prevention, appraisal, and failures, but these are typically outweighed by the costs of poor quality. A survey of Indian automotive suppliers found low understanding and implementation of TQM, with a 12.4% response rate that is consistent with other Indian surveys.
Shreyas Biwalkar has over 15 years of experience in customer service and business development roles in the consumer electronics and home services industries. He has a track record of managing teams, developing new business partnerships, resolving customer issues, and meeting sales targets. His career includes positions with companies such as Neova Solutions, Adonis Electronics, Hindustan Unilever, Videocon, and Samsung, where he gained experience in roles such as business development manager, head of branch service, customer care executive, and area head of service.
eFolder Webinar, 5 Ways to Achieve a 20% Increase in Revenue in 2014Dropbox
The document outlines 5 ways for companies to increase revenue by 20% in 2014. It discusses strategies such as empowering users through mobile access, performing client health checks to improve processes, offering free trials to demonstrate value, pricing services for future growth, and targeting solutions towards specific industries. Case studies are provided for each to illustrate how the strategies have been successfully implemented.
The document provides updates on projects completed and in progress by pManifold in fiscal year 2014-2015. Key points include:
- pManifold continues to serve markets in Indian utilities including power, water, and waste, with a focus on public-private partnership models.
- They completed over 30 projects spanning industries like lifesciences, power, water, and environment across locations in India and globally.
- Projects included market research, customer surveys, mobile app development, training, and consulting services.
- pManifold now has a team of 17 consultants and plans to further develop services around customer studies, process audits, stakeholder engagement, and enterprise mobility.
P manifold customer_audit_feedback_monitoring_servicespManifold
This document discusses customer audit, feedback, and satisfaction monitoring services to help improve customer service delivery. It provides an overview of the COPS (Customer Opinion, Preferences and Satisfaction) program which collects customer feedback across multiple touchpoints to understand customer experiences and insights. The COPS data is then used to drive improvements in customer experience, quality, retention, and business performance. The document also outlines the benefits of the COPS program for businesses in gaining deeper customer understanding, continuously improving products/services, improving brand loyalty, and ensuring compliance and transparency.
More Related Content
Similar to pManifold Casestudy Customer research Cops Utility Waste
The document discusses Viom Networks Pvt Ltd, a telecom infrastructure provider in India with 42,000 cell sites. It implemented the ISO 9001, ISO 14001, and OHSAS 18001 standards to improve its quality management, environmental management, and occupational health and safety. Key benefits included improved operational KPIs, enhanced customer satisfaction, cost reductions, and compliance with regulations. The implementation process involved establishing guidelines and training employees across the company's regions and departments. Audits were conducted during and after the implementation to ensure compliance with the standards.
pManifold Utility Customer Research Mobility Engagement Case StudiespManifold
pManifold is a management consulting firm specializing in customer research, process audits, and stakeholder engagement for utilities. They help utilities improve customer centricity through services such as customer satisfaction surveys, willingness to pay studies, process audits, training, and custom IT/mobile app development. Their case studies demonstrate how they have helped utilities benchmark customer experience, assess willingness to pay for improved services, and develop mobile/web applications to improve processes such as meter reading and water sampling.
Nilesh Yalkar has over 15 years of experience in technical sales, account management, and marketing. He has worked with companies like Nefab India, M-Tech Innovations, and Fortibus Engineering in roles like customer development executive, marketing executive, and technical consultant. He has successfully handled key accounts and projects for clients in automotive, industrial, and meteorological sectors.
The document provides a summary of Vinod Kumar Sharma's professional experience and qualifications. He has over 28 years of experience in senior management roles, currently serving as Senior Vice President of Hindustan Gum & Chemicals Ltd. He has expertise in operations, production, quality, projects, research, finance, commercial management, and team leadership.
This document provides a summary of Prem Pai's 23+ years of experience in customer service, partner management, compliance, channel engagement, and retail operations across various industries including payments banking, telecom, logistics, manufacturing, and pharmaceuticals. Some of the key responsibilities and achievements highlighted include ensuring regulatory compliance, reducing customer complaints and costs, improving customer acquisition and engagement, managing call centers and retail operations, and optimizing partner relationships. The professional experience section then details Prem Pai's roles and accomplishments across various leadership positions at Airtel Payments Bank, Bharti Airtel, Blue Dart, Parle Products, and other organizations.
Kiran has over 7 years of experience in the automotive industry, currently working as a Program/Project Quality Leader at Faurecia Emissions Control Technologies. He has previously worked at Fleetguard Filters and Mann-Hummel Bosch Filters in quality roles. At his current role, he is responsible for developmental activities like preparing inspection standards, quality plans, and conducting trials to ensure product quality for Toyota projects. He has a BE in Mechanical Engineering and is proficient with CAD software, SAP, MS Office, and computer hardware.
Gilbert Mutua has over 15 years of experience in sales, marketing, and business development roles in the petroleum industry. He has a proven track record of growing market share and managing sales teams. His career highlights include leading the acquisition of a competitor's retail sites and winning a large diesel supply tender. He is skilled in strategic planning, customer relationship management, and implementing marketing initiatives.
This document provides a summary of Chirag M Rahevar's work experience and qualifications. It summarizes that he has over 13 years of experience in the automobile field, currently working as a Service Manager at Renault Ahmedabad-West overseeing branches in Ahmedabad, Baroda, and Rajkot. Previously he has held roles like Team Leader-Customer Care at Tata Marcopolo Motors and Service Manager and DCRC Manager at Cargo Ford.
Customer satisfaction survey august 2014 commentsAngel Ann
An IT company engaged KPMG to conduct customer satisfaction surveys (CSAT) of their IT service desk and provide detailed reports. KPMG formed a team with the client's country IT teams to identify key countries, design the survey questionnaire, conduct the survey of users who had used the service desk in the past 15 days, and analyze the feedback data. KPMG also established an ongoing process to collect feedback every time a user raises a request and helped institutionalize this practice across the client's countries. The surveys identified improvements needed, non-value adding activities causing delays, and helped the service desk improve its response and service levels to positively impact the business.
Thiruchelvan K is seeking a position that allows him to utilize his experience in quality assurance and engineering. He has over 15 years of experience in roles of increasing responsibility at electronics manufacturing companies. His experience includes quality control, process improvement, supplier management, auditing, and training. He is proficient in quality methodologies like ISO, APQP, FMEA, SPC, and has certifications in Six Sigma and VDA auditing.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
Murad Khan has over 13 years of experience in project management, business operations, and customer service. He has successfully led projects in retail operations and maintenance for gasoline dispenser companies. Currently he is a senior executive managing operations, projects, and customer support for a Japanese pump manufacturing company in India.
[Note: To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
ISO 10002:2018, the renowned Guidelines for Complaints Handling developed by the International Organization for Standardization (ISO), empowers organizations to excel in customer satisfaction through an efficient and effective complaints-handling process. This document provides comprehensive guidance to plan, design, develop, operate, maintain, and continuously improve the complaints-handling process for all types of commercial or non-commercial activities, including electronic commerce.
ISO 10002:2018 complements other ISO management systems, such as ISO 9001, to create a cohesive approach to quality and customer satisfaction. By integrating ISO 10002 with existing systems, organizations can streamline their objectives and optimize process efficiency.
This ISO 10002 Awareness PowerPoint Presentation equips organizations and individuals such as customer-facing employees, customer service teams and quality managers with essential knowledge on customer satisfaction, complaints-handling, and ISO 10002's principles. Gain an in-depth overview of ISO 10002's contents, understand its significance in revolutionizing customer relations, and gather practical tips for successful implementation.
LEARNING OBJECTIVES
1. Acquire knowledge on customer satisfaction and complaints-handling
2. Gain an overview of the ISO 10002 standard and its contents
3. Gather practical tips on how to get started with ISO 10002
CONTENTS
1. Introduction to Customer
2. Overview of ISO 10002
3. Contents of ISO 10002
4. Getting Started with ISO 10002
Total Quality Management (TQM) is an approach that seeks to improve quality and customer satisfaction by integrating quality functions throughout a company. It evolved from quality inspection methods developed during World War I to minimize production failures. Key TQM principles include executive leadership, training, customer focus, data-driven decision making, continuous improvement, and employee involvement. Implementing TQM involves costs for prevention, appraisal, and failures, but these are typically outweighed by the costs of poor quality. A survey of Indian automotive suppliers found low understanding and implementation of TQM, with a 12.4% response rate that is consistent with other Indian surveys.
Shreyas Biwalkar has over 15 years of experience in customer service and business development roles in the consumer electronics and home services industries. He has a track record of managing teams, developing new business partnerships, resolving customer issues, and meeting sales targets. His career includes positions with companies such as Neova Solutions, Adonis Electronics, Hindustan Unilever, Videocon, and Samsung, where he gained experience in roles such as business development manager, head of branch service, customer care executive, and area head of service.
eFolder Webinar, 5 Ways to Achieve a 20% Increase in Revenue in 2014Dropbox
The document outlines 5 ways for companies to increase revenue by 20% in 2014. It discusses strategies such as empowering users through mobile access, performing client health checks to improve processes, offering free trials to demonstrate value, pricing services for future growth, and targeting solutions towards specific industries. Case studies are provided for each to illustrate how the strategies have been successfully implemented.
Similar to pManifold Casestudy Customer research Cops Utility Waste (20)
The document provides updates on projects completed and in progress by pManifold in fiscal year 2014-2015. Key points include:
- pManifold continues to serve markets in Indian utilities including power, water, and waste, with a focus on public-private partnership models.
- They completed over 30 projects spanning industries like lifesciences, power, water, and environment across locations in India and globally.
- Projects included market research, customer surveys, mobile app development, training, and consulting services.
- pManifold now has a team of 17 consultants and plans to further develop services around customer studies, process audits, stakeholder engagement, and enterprise mobility.
P manifold customer_audit_feedback_monitoring_servicespManifold
This document discusses customer audit, feedback, and satisfaction monitoring services to help improve customer service delivery. It provides an overview of the COPS (Customer Opinion, Preferences and Satisfaction) program which collects customer feedback across multiple touchpoints to understand customer experiences and insights. The COPS data is then used to drive improvements in customer experience, quality, retention, and business performance. The document also outlines the benefits of the COPS program for businesses in gaining deeper customer understanding, continuously improving products/services, improving brand loyalty, and ensuring compliance and transparency.
1) Mr. Ajoy Mehta presented on the challenges facing power distribution in Maharashtra. Key challenges included sourcing sufficient power supply, managing load shedding, connecting new consumers, improving network reliability, and billing.
2) To address these challenges, efforts have been made to increase power supply, implement targeted load shedding, streamline new connections, invest in infrastructure, install smart meters, and establish call centers. These efforts have led to reductions in deficits, load shedding hours, and transformer failure rates.
3) Moving forward, regulators will take a stricter approach by enforcing standards of performance, while the utility will focus on new technologies like ERP and automatic metering to further improve operations and services
pManifold is a knowledge services company focused on improving emerging business models in India. It has organized several conferences on utilities, including the annual IUKAN forum discussing issues like reforms, operational success of public-private partnerships, and performance contracting. The 2nd IUKAN conference in 2014 had 250+ participants from 150+ companies across 6 sessions discussing topics like local ecosystem development and marketing behavior change. Previous IUKAN and related conferences similarly engaged stakeholders on best practices, innovations, and shaping reforms in the power, water and waste sectors.
Destination Bihar : Opportunities in Bihar State’s Transmission and Distribut...pManifold
The prime objective of the presentation is to create an awareness, amongst investors, of the substantial opportunity present in the State as well as the support provided by the State to private players participating in the Sector
The document discusses pManifold's utility consulting services portfolio for operators and service providers. It provides an overview of their services such as customer surveys, touchpoint audits, process improvements, market research, training, financial modeling, and stakeholder engagement. It also outlines their knowledge assets and mobile/IT applications. Case studies are presented on baseline preparation and bid advisory for distribution franchisees, developing a photo meter reading mobile app, and examples of customer, market and employee research and process audits conducted.
The session focused on co-creating new PPP designs with utilities by discussing challenges faced during operational roll-outs and identifying best practices. Speakers from private operators discussed issues with unreliable baseline data and contract terms, and knowledge transfer during joint periods. They emphasized standardizing baselines and contracts, and expediting knowledge sharing. Another topic was smart staffing to ensure stability, growth and performance through decisions around new hires, existing employee deputation, and in-house vs outsourced functions. The session aimed to learn from operational experiences to avoid initial pitfalls and influence new PPP designs.
The document discusses a case study of a utility company using customer surveys and research to improve customer satisfaction. It implemented the EUCOPS framework, conducting random sampled surveys to understand customer consumption profiles, satisfaction levels, opinions, and preferences. This provided insights into priority areas for improvement and informed the development of new initiatives and investments. Key benefits included identifying top priorities, measuring initiative effectiveness, and informing strategic decision making.
The document discusses a customer survey called EUCOPS (Electric Utility Customer Opinions, Preferences and Satisfaction) for a power distribution utility. It aims to better understand customer behaviors, satisfaction levels, and preferences to help utilities engage customers, reduce losses, prioritize investments, and improve brand image. The survey results would be integrated with the utility's strategy, processes, and systems to enhance customer engagement.
Pre bid meeting Shil-Mumbra-Kalwa-20120621pManifold
1. The document summarizes key details regarding the distribution franchise tender for SHIL-MUMBRA-KALWA area, including an overview of the proposed distribution franchise area, pre-qualification criteria, salient features, payment security details, and selection process milestones.
2. Some key points include a minimum net worth requirement of Rs. 70 crores, investment of at least Rs. 2 crores annually for 5 years, use of MSEDCL assets and IT system, escrow and letter of credit payment security mechanisms, and a contract period of 15 years subject to review after 10 years.
3. Bids must be submitted by July 20th, 2012 with a EMD of Rs. 1
pManifold Introduction to Research PracticepManifold
This document introduces pManifold, an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It provides an overview of pManifold's team and advisory board, research offerings and methodology, engagement models, examples of consumer research projects, custom research teams, syndicated reports, and client list. The document emphasizes pManifold's commitment to partnering with clients, taking a systems-level perspective, being methodical and fact-based, maintaining ethical transparency, and balanced delivery while leveraging technology.
pManifold Introduction to Consulting PracticepManifold
pManifold is an information and advisory services company that catalyzes emerging business models through research, consulting, and stakeholder engagement. It helps clients meet their strategic needs within time and budget constraints by providing deliverables such as strategic plans, due diligence reports, and organizational redesigns. pManifold takes a systematic approach to discover clients' strengths and market needs, define strategic opportunities, and drive change implementation.
This document provides an overview of pManifold, a management consulting firm that focuses on improving service delivery and business viability in emerging sectors. It offers consulting, research, stakeholder engagement and training services. Key areas of consulting include strategic planning, organizational design, and performance management. Research services include market analysis, customer studies, and competitor analysis. Examples of projects include strategic planning, organizational restructuring, and primary consumer research. The company aims to help clients improve, scale up or create new businesses through knowledge sharing and implementation support.
Webinar: Market & Customer Intelligence on Gwalior for Distribution Franchise...pManifold
The revised MP Distribution Franchisee (DF) RFPs for Gwalior, Ujjain and Sagar has brought down on average coverage area by 100%, number of consumers and electricity sales by 60% and number of DTCs by 77%, with move from district level to city level. There is now mandated capex of Rs. 170 cr for Gwalior, Rs. 70 cr. for Ujjain and Rs. 30 cr. for Sagar and target ATC reductions to 15% in 2 years.
With 30+ companies in the race, already 3 RFP revisions with wider stakeholder engagement, and removal of stringent cash accrual qualification criterion, the bids will likely be more competitive and also volatile. It has become more important now to integrate various perspectives and data sets of information to validate assumptions and prepare informed bidding numbers.
The document provides information on the distribution franchisee scheme for Ujjain City, Gwalior Town, and Sagar City in Madhya Pradesh, including an agenda, profiles of the franchisee areas, the request for proposal process and requirements, timelines, and the distribution franchisee agreement. Key details include technical criteria for experience in the power sector, manpower strength, and financial criteria for net worth and net cash accrual required to qualify for the bids.
The document provides an overview of Renewable Energy Certificates (RECs) in India. It explains that RECs are a tool to help meet India's renewable purchase obligation. RECs allow renewable energy generators to separate the environmental benefits of the electricity they produce, which can then be sold as RECs. States can fulfill their renewable targets by generating renewable electricity themselves or purchasing RECs from other states. The market for RECs will increase over time as renewable purchase targets for states rise annually. Eligible renewable sources that can generate RECs are described. The roles of various organizations involved in the REC program and market are outlined.
The document discusses a workshop on utility monitoring and distribution franchising held by IIES to improve state electricity board (SEB) performance. Key topics included distribution franchisee models and monitoring utilities' key performance indicators. Distribution franchising aims to address SEB issues like high losses, lack of investment and incentives, but challenges include managing the transition process and sharing necessary information between stakeholders. The workshop sought to facilitate cooperation between utilities and businesses to establish rational public-private partnership models for power distribution.
Exploring low emissions development opportunities in food systemsCIFOR-ICRAF
Presented by Christopher Martius (CIFOR-ICRAF) at "Side event 60th sessions of the UNFCCC Subsidiary Bodies - Sustainable Bites: Innovating Low Emission Food Systems One Country at a Time" on 13 June 2024
Classification of Clove sizes as planting material to the bulb yield of Garli...Open Access Research Paper
Garlic is one of the highly valued crops in the Philippines. However, low production yield is the main constraint, specifically in the native varieties that could not satisfy the demand. Among the limiting factors are the use of unsuitable clove size as planting materials. The results revealed that clove sizes significantly influenced the growth of garlic. Large clove size and extra-large clove size obtained average plant vigor with ratings of 5.83 and 6.33, respectively. Significant differences were also found in both fresh and dry bulb weights, with the largest clove size yielding the heaviest weights at 19.36g and 16.67g, respectively. Moreover, large and extra-large clove sizes produced the highest number of cloves per bulb with an average of 19.87 and 19.33 respectively. However, no significant differences were observed in yield per plant and yield per hectare. Consequently, large clove sizes employed as planting material increased the vigor, bulb weights, and the number of cloves with no significant effect on the yield. The study showed that planting large clove sizes (2.0-2.50g) is more promising as planting materials of native varieties like Ilocos white.
Floristic diversity in a unique ecosystem of Burkina Faso: The case of the Ko...Open Access Research Paper
The objective of this study is to provide a better knowledge of the flora of a classified forest relic and its capacity to preserve biodiversity. A forest inventory on 28 plots for woody species and 11 plots for herbaceous species was carried out in the Kou Classified Forest (KCF). The results show that the flora of the KCF is rich in 207 species belonging to 62 families and 165 genera. It includes 121 woody species and 85 herbaceous species. The most represented family is the Fabaceae 38 taxa. The diversity indices show that the woody and herbaceous flora is diverse, with respectively 13.61 and 7.85 for Margalef’s absolute species richness, 3.36 and 3.80 for Shannon-Weaver’s diversity index (H’), 0.93 and 0.97 for Simpson’s dominance (D’); 0.74 and 0.92 for Piélou’s equitability index (E). A total of 36 special-status species and 87.86% rare species (rarity index >80%) were recorded. Structural parameters such as basal area (15.73 ± 2.86 m2/ha), density (456 ± 51 ft/ha), average herbaceous cover (22% ± 4%) and Weibull’s form factor (C=0.7) show good ecological health and stability of the vegetation with a high regeneration potential of 1280 seedlings/ha and a regeneration rate of 236.37%. This ecosystem is of major importance in the conservation of phytodiversity in Burkina Faso.