A	
  Roadmap	
  for	
  Successfully	
  Crea5ng	
  
and	
  Amplifying	
  Great	
  Content	
  

	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  
Today’s	
  Presenters	
  
MaryAnne	
  Flynn	
  
VP,	
  Content	
  Services	
  
Skyword	
  
@maryanneflynn	
  
	
  
Rich	
  Ullman	
  
VP,	
  Marke5ng	
  
Outbrain	
  
@richullman	
  

Join the conversation!
#CONTENTROADMAP
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

2	
  
Agenda	
  
§  Our Joint Mission
§  How Content has Become the Cornerstone for
Building Your Brand Online
§  How to Define a Content Strategy that Empowers
You to Create Great Content
§  How to Amplify Your Content and Achieve Various
Marketing Goals
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

3	
  
Skyword	
  delivers	
  all	
  you	
  need	
  to	
  create	
  

original,	
  quality	
  content	
  designed	
  to	
  
succeed	
  in	
  search	
  and	
  on	
  the	
  social	
  web.	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

4	
  
The	
  Skyword	
  Approach	
  
The Four Pillars of Successful Content

Technology
Framework

Content
Strategy

Content
Creators

#contentroadmap

Editorial

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

5	
  
The	
  Outbrain	
  Approach	
  	
  

Help	
  people	
  discover	
  

content	
  that	
  they	
  can	
  trust	
  
to	
  be	
  interes5ng,	
  relevant	
  
and	
  5mely	
  for	
  them.	
  	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

6	
  
PAID	
  	
  
INTERNAL	
  
OUTBRAIN	
  AMPLIFY	
  
RECOMMENDATIONS	
  
Strategic	
  Partnership	
  	
  
Together	
  We	
  Create	
  	
  
A	
  Launchpad	
  For	
  
Content	
  Marke5ng	
  Success	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

8	
  
 BUILDING	
  YOUR	
  BRAND	
  ONLINE	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

9	
  
Reality	
  Check	
  
§  Most	
  people	
  worldwide	
  would	
  not	
  care	
  if	
  more	
  
than	
  73%	
  of	
  brands	
  disappeared	
  tomorrow.	
  
§  Only	
  20%	
  of	
  brands	
  worldwide	
  make	
  a	
  significant,	
  
posi5ve	
  effect	
  on	
  people’s	
  well-­‐being.	
  

(Havas	
  Media,	
  Meaningful	
  Brands	
  Report)	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

10	
  
The	
  Best	
  Global	
  Brands	
  Start	
  With	
  The	
  Why	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

11	
  
The	
  Best	
  Global	
  Brands	
  Start	
  With	
  The	
  Why	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

12	
  
What	
  is	
  your	
  

WHY?	
  
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

13	
  
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

14	
  
Providing	
  inspiraJon	
  for	
  people	
  
who	
  want	
  to	
  enjoy	
  priceless	
  
desJnaJons	
  around	
  the	
  world	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

15	
  
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

16	
  
Providing	
  IT	
  professionals	
  with	
  a	
  
deep	
  understanding	
  of	
  their	
  
community’s	
  struggles	
  and	
  
offering	
  a	
  unique	
  perspecJve	
  
on	
  industry	
  trends.	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

17	
  
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

18	
  
Providing	
  inspiring	
  and	
  insighWul	
  
stories	
  for	
  those	
  either	
  
considering	
  pet	
  ownership	
  or	
  
those	
  who	
  currently	
  own	
  pets	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

19	
  
 DEFINE	
  YOUR	
  CONTENT	
  STRATEGY	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

20	
  
Businesses	
  Must	
  Invest	
  in	
  Content	
  Strategy	
  

(Unisphere’s	
  2014	
  Survey	
  of	
  Content	
  Marke5ng	
  Trends)	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

21	
  
Process:	
  Conduct	
  Audience	
  Research	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

22	
  
Process:	
  Conduct	
  a	
  Content	
  Audit	
  

Loyalty	
  

Awareness	
  

Authen5city	
  
&	
  
Credibility	
  

Considera5on	
  

Valida5on	
  

Conversion	
  

Trust	
  &	
  
Consistency	
  	
  

Posi5ve	
  Interac5ons	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

23	
  
Process:	
  Leverage	
  Technology	
  	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

24	
  
Plan	
  via	
  an	
  Editorial	
  Calendar	
  	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

25	
  
Ac5vate	
  Assignments	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

26	
  
Manage	
  for	
  Success	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

27	
  
  	
   	
  AMPLIFYING	
  YOUR	
  CONTENT	
  

#contentroadmap

28	
  
Distribu5on	
  Is	
  Vital	
  

#contentroadmap

29	
  
Build	
  Your	
  Plan	
  for	
  Discovery	
  	
  

#contentroadmap

30	
  
Consider	
  Your	
  Opportunity	
  to	
  Influence	
  

Users	
  
	
  

Customers	
  

#contentroadmap

31	
  
Growing	
  Your	
  Audience	
  =	
  Growing	
  Your	
  Business	
  

press	
  
followers	
  
bloggers	
  
AUDIENCE	
  

fans	
  
prospects	
  
subscribers	
  

Customers	
  

#contentroadmap

32	
  
HOW	
  

do	
  I	
  do	
  this?	
  
#contentroadmap

33	
  
Take	
  Control	
  of	
  Your	
  Audience	
  

Noise	
  
Fragmenta5on	
  
Intent	
  

#contentroadmap

34	
  
A DAY ON THE INTERNET

#contentroadmap

35	
  
Audience	
  Is	
  Everywhere	
  

#contentroadmap

36	
  
What	
  People	
  Do	
  Online	
  
22%	
  

74%	
  	
  

SOCIAL	
  NETWORKING	
  

5%	
  

ONLINE	
  SHOPPING	
  

13%	
  

21%	
  
SEARCH	
  

of	
  5me	
  is	
  spent	
  with	
  no	
  intent	
  
other	
  than	
  being	
  entertained	
  or	
  
20%	
  
19%	
  
informed	
  
MULTI-­‐MEDIA	
  SITES	
  

READING	
  CONTENT	
  

EMAILS/COMMUNICATION	
  

(comScore	
  Data	
  Mine|Nielsen)	
  	
  

#contentroadmap

37	
  
Plan	
  for	
  Discovery	
  

Who	
  is	
  the	
  audience?	
  
Where	
  do	
  they	
  spend	
  5me?	
  
Why	
  are	
  they	
  there?	
  

#contentroadmap

38	
  
Where	
  People	
  Go	
  for	
  Content	
  
Online	
  Services	
  Used	
  Most	
  

YouTube	
  

80%	
  

Facebook	
  

74%	
  

Retail	
  Sites	
  

50%	
  

Google+	
  

47%	
  

Blogs	
  

45%	
  

News	
  Sites	
  

36%	
  

Twimer	
  

34%	
  

Groups/Forums	
  

31%	
  

LinkedIn	
  
Pinterest	
  
Brand	
  Sites	
  
Instagram	
  
Online	
  Magazines	
  

24%	
  
21%	
  
19%	
  
13%	
  
15%	
  
TECHNORATI	
  MEDIA,	
  MARCH	
  2013	
  	
  

#contentroadmap

39	
  
#contentroadmap

40	
  
Content	
  You	
  Should	
  Amplify	
  

OWNED	
  

ArJcles	
  
Videos	
  
Blogs	
  
Branded	
  Hubs	
  

EARNED	
  

PAID	
  

Product	
  Reviews	
  
Media	
  Coverage	
  

Sponsored	
  ArJcles	
  

#contentroadmap

NaJve	
  AdverJsing	
  

41	
  
OWNED	
  

#contentroadmap

42	
  
EARNED	
  

#contentroadmap

43	
  
PAID	
  

#contentroadmap

44	
  
WHY	
  

do	
  I	
  do	
  this?	
  
#contentroadmap

45	
  
Content	
  Drives	
  Engagement	
  
DISCOVERY

SEARCH

3.5	
  

SOCIAL

2.0	
  

1.7	
  
1.4	
  

1.8	
  
1.3	
  
60%	
  

PV's/Session	
  	
  

Minutes/Session	
  	
  

#contentroadmap

76%	
   85%	
  

Bounce	
  Rate	
  	
  

46	
  
Content	
  Drives	
  Brand	
  Lip	
  
Product 	
  
Review	
  

CONTROL GROUP	

POSITIVE REVIEW	


85%

42%

13%

20%

#contentroadmap

13%

19%

47	
  
Extend	
  The	
  Life	
  and	
  Reach	
  of	
  PR	
  Efforts	
  
Is	
  Your	
  Audience	
  Growing?	
  

Is	
  Your	
  Audience	
  Growing?	
  

#contentroadmap

48	
  
Na5ve	
  Placements	
  Breed	
  Success	
   	
  	
  

“Marketing in a digital
world means meeting
your consumers where
it is most natural for
them while providing
real value, as opposed
to pushing a one-sided
marketing message.”
Tal Schmidt,
Digital Marketing Manager, HoglaKimberly

#contentroadmap

49	
  
Expand	
  Your	
  Reach	
  to	
  New	
  Audiences	
  

#contentroadmap

50	
  
Summary	
  
1 – Content Is the Cornerstone of a Great Brand
q  Start with the WHY
2 – Great Content is Activated by Content Strategy
q  Audience Research
q  Content Audit
q  Leverage Technology
3 - Amplify Your Content and Win
q  Distribution is Vital
q  Growing Audience Grows Business
q  Plan for Discovery
q  Use All of Your Assets
q  Measure Your Results
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

51	
  
Ques5ons?	
  
MaryAnne	
  Flynn	
  
VP,	
  Content	
  Services	
  
Skyword	
  
@maryanneflynn	
  
	
  
Rich	
  Ullman	
  
VP,	
  Marke5ng	
  
Outbrain	
  
@richullman	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

52	
  
Learn	
  More	
  
Follow	
  @Skyword	
  on	
  Twimer	
  to	
  learn	
  more	
  
about	
  the	
  latest	
  in	
  content	
  marke5ng	
  
	
  
Access	
  our	
  resource	
  center	
  for	
  addi5onal	
  
presenta5ons	
  and	
  materials	
  	
  
www.skyword.com/resources	
  
	
  
Or	
  contact	
  us	
  directly:	
  
learnmore@skyword.com	
  
617.720.4000	
  
www.skyword.com	
  
	
  
#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

53	
  
Thank	
  You	
  

#contentroadmap

©	
  2014	
  Skyword	
  Inc,	
  Confiden5al.	
  All	
  rights	
  reserved.	
  

54	
  

Full Webinar: A Roadmap for Successfully Creating and Amplifying Great Content

  • 1.
    A  Roadmap  for  Successfully  Crea5ng   and  Amplifying  Great  Content     #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.  
  • 2.
    Today’s  Presenters   MaryAnne  Flynn   VP,  Content  Services   Skyword   @maryanneflynn     Rich  Ullman   VP,  Marke5ng   Outbrain   @richullman   Join the conversation! #CONTENTROADMAP #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   2  
  • 3.
    Agenda   §  OurJoint Mission §  How Content has Become the Cornerstone for Building Your Brand Online §  How to Define a Content Strategy that Empowers You to Create Great Content §  How to Amplify Your Content and Achieve Various Marketing Goals #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   3  
  • 4.
    Skyword  delivers  all  you  need  to  create   original,  quality  content  designed  to   succeed  in  search  and  on  the  social  web.   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   4  
  • 5.
    The  Skyword  Approach   The Four Pillars of Successful Content Technology Framework Content Strategy Content Creators #contentroadmap Editorial ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   5  
  • 6.
    The  Outbrain  Approach     Help  people  discover   content  that  they  can  trust   to  be  interes5ng,  relevant   and  5mely  for  them.     #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   6  
  • 7.
    PAID     INTERNAL   OUTBRAIN  AMPLIFY   RECOMMENDATIONS  
  • 8.
    Strategic  Partnership     Together  We  Create     A  Launchpad  For   Content  Marke5ng  Success   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   8  
  • 9.
     BUILDING  YOUR  BRAND  ONLINE   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   9  
  • 10.
    Reality  Check   § Most  people  worldwide  would  not  care  if  more   than  73%  of  brands  disappeared  tomorrow.   §  Only  20%  of  brands  worldwide  make  a  significant,   posi5ve  effect  on  people’s  well-­‐being.   (Havas  Media,  Meaningful  Brands  Report)   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   10  
  • 11.
    The  Best  Global  Brands  Start  With  The  Why   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   11  
  • 12.
    The  Best  Global  Brands  Start  With  The  Why   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   12  
  • 13.
    What  is  your   WHY?   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   13  
  • 14.
    #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   14  
  • 15.
    Providing  inspiraJon  for  people   who  want  to  enjoy  priceless   desJnaJons  around  the  world   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   15  
  • 16.
    #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   16  
  • 17.
    Providing  IT  professionals  with  a   deep  understanding  of  their   community’s  struggles  and   offering  a  unique  perspecJve   on  industry  trends.   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   17  
  • 18.
    #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   18  
  • 19.
    Providing  inspiring  and  insighWul   stories  for  those  either   considering  pet  ownership  or   those  who  currently  own  pets   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   19  
  • 20.
     DEFINE  YOUR  CONTENT  STRATEGY   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   20  
  • 21.
    Businesses  Must  Invest  in  Content  Strategy   (Unisphere’s  2014  Survey  of  Content  Marke5ng  Trends)   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   21  
  • 22.
    Process:  Conduct  Audience  Research   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   22  
  • 23.
    Process:  Conduct  a  Content  Audit   Loyalty   Awareness   Authen5city   &   Credibility   Considera5on   Valida5on   Conversion   Trust  &   Consistency     Posi5ve  Interac5ons   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   23  
  • 24.
    Process:  Leverage  Technology     #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   24  
  • 25.
    Plan  via  an  Editorial  Calendar     #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   25  
  • 26.
    Ac5vate  Assignments   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   26  
  • 27.
    Manage  for  Success   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   27  
  • 28.
         AMPLIFYING  YOUR  CONTENT   #contentroadmap 28  
  • 29.
    Distribu5on  Is  Vital   #contentroadmap 29  
  • 30.
    Build  Your  Plan  for  Discovery     #contentroadmap 30  
  • 31.
    Consider  Your  Opportunity  to  Influence   Users     Customers   #contentroadmap 31  
  • 32.
    Growing  Your  Audience  =  Growing  Your  Business   press   followers   bloggers   AUDIENCE   fans   prospects   subscribers   Customers   #contentroadmap 32  
  • 33.
    HOW   do  I  do  this?   #contentroadmap 33  
  • 34.
    Take  Control  of  Your  Audience   Noise   Fragmenta5on   Intent   #contentroadmap 34  
  • 35.
    A DAY ONTHE INTERNET #contentroadmap 35  
  • 36.
    Audience  Is  Everywhere   #contentroadmap 36  
  • 37.
    What  People  Do  Online   22%   74%     SOCIAL  NETWORKING   5%   ONLINE  SHOPPING   13%   21%   SEARCH   of  5me  is  spent  with  no  intent   other  than  being  entertained  or   20%   19%   informed   MULTI-­‐MEDIA  SITES   READING  CONTENT   EMAILS/COMMUNICATION   (comScore  Data  Mine|Nielsen)     #contentroadmap 37  
  • 38.
    Plan  for  Discovery   Who  is  the  audience?   Where  do  they  spend  5me?   Why  are  they  there?   #contentroadmap 38  
  • 39.
    Where  People  Go  for  Content   Online  Services  Used  Most   YouTube   80%   Facebook   74%   Retail  Sites   50%   Google+   47%   Blogs   45%   News  Sites   36%   Twimer   34%   Groups/Forums   31%   LinkedIn   Pinterest   Brand  Sites   Instagram   Online  Magazines   24%   21%   19%   13%   15%   TECHNORATI  MEDIA,  MARCH  2013     #contentroadmap 39  
  • 40.
  • 41.
    Content  You  Should  Amplify   OWNED   ArJcles   Videos   Blogs   Branded  Hubs   EARNED   PAID   Product  Reviews   Media  Coverage   Sponsored  ArJcles   #contentroadmap NaJve  AdverJsing   41  
  • 42.
  • 43.
  • 44.
  • 45.
    WHY   do  I  do  this?   #contentroadmap 45  
  • 46.
    Content  Drives  Engagement   DISCOVERY SEARCH 3.5   SOCIAL 2.0   1.7   1.4   1.8   1.3   60%   PV's/Session     Minutes/Session     #contentroadmap 76%   85%   Bounce  Rate     46  
  • 47.
    Content  Drives  Brand  Lip   Product   Review   CONTROL GROUP POSITIVE REVIEW 85% 42% 13% 20% #contentroadmap 13% 19% 47  
  • 48.
    Extend  The  Life  and  Reach  of  PR  Efforts   Is  Your  Audience  Growing?   Is  Your  Audience  Growing?   #contentroadmap 48  
  • 49.
    Na5ve  Placements  Breed  Success       “Marketing in a digital world means meeting your consumers where it is most natural for them while providing real value, as opposed to pushing a one-sided marketing message.” Tal Schmidt, Digital Marketing Manager, HoglaKimberly #contentroadmap 49  
  • 50.
    Expand  Your  Reach  to  New  Audiences   #contentroadmap 50  
  • 51.
    Summary   1 –Content Is the Cornerstone of a Great Brand q  Start with the WHY 2 – Great Content is Activated by Content Strategy q  Audience Research q  Content Audit q  Leverage Technology 3 - Amplify Your Content and Win q  Distribution is Vital q  Growing Audience Grows Business q  Plan for Discovery q  Use All of Your Assets q  Measure Your Results #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   51  
  • 52.
    Ques5ons?   MaryAnne  Flynn   VP,  Content  Services   Skyword   @maryanneflynn     Rich  Ullman   VP,  Marke5ng   Outbrain   @richullman   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   52  
  • 53.
    Learn  More   Follow  @Skyword  on  Twimer  to  learn  more   about  the  latest  in  content  marke5ng     Access  our  resource  center  for  addi5onal   presenta5ons  and  materials     www.skyword.com/resources     Or  contact  us  directly:   learnmore@skyword.com   617.720.4000   www.skyword.com     #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   53  
  • 54.
    Thank  You   #contentroadmap ©  2014  Skyword  Inc,  Confiden5al.  All  rights  reserved.   54