SlideShare a Scribd company logo
From Content to Customers
Max Silver
Social Media Training Manager
     617-329-9835
     msilver@451marketing.com
     www.linkedin.com/in/maxesilver
    @maxesilver

  www.451Marketing.com
“Content marketing is
the only marketing left”

             -Seth Godin
What is Content Marketing?




Creating and delivering valuable content
        to your target audience
Why Content Marketing?

          • Generates 3x more leads than
            traditional marketing

          • Build trust, create value among
            suspects – people who want to
            know what you know, not what
            you sell (not yet)

          • Decrease costs, increase
            customers, scalable/repeatable
Why Content Marketing?

          • Position as an expert

          • Attract new customers

          • Maintain a dialogue with existing
            and past clients

          • Increase social signals
What is Content?



  Whitepapers, eBooks,      Blog and Social Posts
                                                        Images and Infographics
  Case Studies




Audio or Video             Events and Content from
Content                                                     Email Newsletters
                         Events (Webinars, Workshops)
Cornerstone of Marketing


                             Brand Voice &
   SEO      Social Media
                              Personality




         Content Marketing
Content Directly Affects Search
Content Marketing Does NOT




 Doesn’t directly convert or sell
Content Marketing Does




Does help push leads down the funnel
Content Marketing Strategy


         1  PLAN


   4
  MEASURE
                   2
                   CREATE



         3
         PUBLISH
Who is Your Audience?




Who are your ideal customers?
Who is Your Audience?




Moms         Millennials          CIOs

 Think about your current customers…
Who is Your Audience?

                     Content you create should
                     address your customers’ pain
                     points:
                        • a need
                        • a problem
                        • a desire
                        • a challenge




What are their biggest pain points/needs?
Identifying Pain Points

   • Check out common search
     inquiries around your product
     or industry using Google
     Search Trends and Google
     Keyword Tool

   • Address FAQs – ask your sales
     people what customers are
     asking them




Do your research – what do your customers need?
Where is Your Audience?
Do your research, know your platforms!

For instance:
• City dwellers are significantly more likely than rural residents to be on Twitter
• Women are five times as likely as men to use Pinterest
• Baby boomers are the fastest growing segment of Facebook




               Where do they find information online?
                                                                     Source: Pew Research Center
Audit Current Content
Catalog any existing content and categorize by:
           Type                 Topic
           Date                Persona


  Repurpose content that is outdated but still
                  valuable


        Identify holes or missing content
Incorporate Social &
         Search Goals




What things do you need to rank for in social and search?
Define Major Topics


• What do you know?
• Fill in content gaps from your
  audit…
• Think about achieving search
  and social goals




           What do you want to be known for?
Define Team/Roles

                          • Designate an overall content
                            coordinator

                          • Have coordinator from each
                            functional area

                          • Designate members of senior
                            management team to
                            oversee/contribute – adds to validity




Set clear roles, expectations, and standards
Create a Content Calendar


• Color code by content type
• Clearly define ownership
• Create a checklist for social media
  promotion
• Share as far in advance as possible to
  allow time for creation




   Use a shared calendar such as Google Calendar
           to share content plan internally
As You Are Creating, Ask…

                Is this content...
                      Unique?
                       Fun?

                      Credible?
                       Inspirational?
                      Beneficial to Share?


…Does this Inspire Sharing?
Portable Content
Answers Popular
  Questions –
   “How To”
Portable Content


Real-Time
Marketing
Portable Content


Real-Time
Marketing
Portable Content

  Top 10s,
  Best ofs,
    and
Countdowns
Tools for Content Creation

• Set up Google alerts

• Set up streams in
  Hootsuite (social
  listings)
Publish
Make Sharing Simple!


Links to social properties on website




                                    Share buttons with content
Measure and Adjust




What’s getting shared the most, by who, and when?
Build Trust



                          • Be consistent
                          • Be generous
                          • Become the authority




Follow through with your strategy – make sure your
      audience can count on regular content
Takeaways:
Content marketing is a great way to build trust, enhance social media and search
marketing, and increase lead flow.

    1. Plan
        Define audience and needs
        Audit current content
        Incorporate social and search goals
        Define major topics
        Define team/roles
        Create a calendar

    2. Create
        Create relevant, portable content

    3. Publish
        Publish content across platforms – make it shareable!

    4. Measure
        Measure effectiveness and adjust
Questions?
Integrated Communications Campaigns


The experienced team at 451 Marketing
specializes in integrating public relations, social
media, and search marketing tactics into
dynamic communications campaigns supported
by a full-service creative team.

We work with brands to build awareness, engage
customers, and drive business using custom,
integrated communications campaigns.
The 451 Marketing Philosophy




Understanding that there is a typical psychological process to how people make
buying (or conversion) decisions, 451 Marketing takes a holistic approach to
marketing.

Our team of public relations professionals, social media specialists and search
marketing experts work together to reach your target audience at every stage of
the evaluation and purchase process.
From Content to Customers
43
MEASURE                  1
                         PLAN




                2
      PUBLISH
                CREATE

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Content Marketing: How to Successfully Convert Content into Customers

  • 1. From Content to Customers
  • 2. Max Silver Social Media Training Manager 617-329-9835 msilver@451marketing.com www.linkedin.com/in/maxesilver @maxesilver www.451Marketing.com
  • 3. “Content marketing is the only marketing left” -Seth Godin
  • 4. What is Content Marketing? Creating and delivering valuable content to your target audience
  • 5. Why Content Marketing? • Generates 3x more leads than traditional marketing • Build trust, create value among suspects – people who want to know what you know, not what you sell (not yet) • Decrease costs, increase customers, scalable/repeatable
  • 6. Why Content Marketing? • Position as an expert • Attract new customers • Maintain a dialogue with existing and past clients • Increase social signals
  • 7. What is Content? Whitepapers, eBooks, Blog and Social Posts Images and Infographics Case Studies Audio or Video Events and Content from Content Email Newsletters Events (Webinars, Workshops)
  • 8. Cornerstone of Marketing Brand Voice & SEO Social Media Personality Content Marketing
  • 10. Content Marketing Does NOT Doesn’t directly convert or sell
  • 11. Content Marketing Does Does help push leads down the funnel
  • 12. Content Marketing Strategy 1 PLAN 4 MEASURE 2 CREATE 3 PUBLISH
  • 13. Who is Your Audience? Who are your ideal customers?
  • 14. Who is Your Audience? Moms Millennials CIOs Think about your current customers…
  • 15. Who is Your Audience? Content you create should address your customers’ pain points: • a need • a problem • a desire • a challenge What are their biggest pain points/needs?
  • 16. Identifying Pain Points • Check out common search inquiries around your product or industry using Google Search Trends and Google Keyword Tool • Address FAQs – ask your sales people what customers are asking them Do your research – what do your customers need?
  • 17. Where is Your Audience? Do your research, know your platforms! For instance: • City dwellers are significantly more likely than rural residents to be on Twitter • Women are five times as likely as men to use Pinterest • Baby boomers are the fastest growing segment of Facebook Where do they find information online? Source: Pew Research Center
  • 18. Audit Current Content Catalog any existing content and categorize by: Type Topic Date Persona Repurpose content that is outdated but still valuable Identify holes or missing content
  • 19. Incorporate Social & Search Goals What things do you need to rank for in social and search?
  • 20. Define Major Topics • What do you know? • Fill in content gaps from your audit… • Think about achieving search and social goals What do you want to be known for?
  • 21. Define Team/Roles • Designate an overall content coordinator • Have coordinator from each functional area • Designate members of senior management team to oversee/contribute – adds to validity Set clear roles, expectations, and standards
  • 22. Create a Content Calendar • Color code by content type • Clearly define ownership • Create a checklist for social media promotion • Share as far in advance as possible to allow time for creation Use a shared calendar such as Google Calendar to share content plan internally
  • 23. As You Are Creating, Ask… Is this content... Unique? Fun? Credible? Inspirational? Beneficial to Share? …Does this Inspire Sharing?
  • 24. Portable Content Answers Popular Questions – “How To”
  • 27. Portable Content Top 10s, Best ofs, and Countdowns
  • 28. Tools for Content Creation • Set up Google alerts • Set up streams in Hootsuite (social listings)
  • 30. Make Sharing Simple! Links to social properties on website Share buttons with content
  • 31. Measure and Adjust What’s getting shared the most, by who, and when?
  • 32. Build Trust • Be consistent • Be generous • Become the authority Follow through with your strategy – make sure your audience can count on regular content
  • 33. Takeaways: Content marketing is a great way to build trust, enhance social media and search marketing, and increase lead flow. 1. Plan Define audience and needs Audit current content Incorporate social and search goals Define major topics Define team/roles Create a calendar 2. Create Create relevant, portable content 3. Publish Publish content across platforms – make it shareable! 4. Measure Measure effectiveness and adjust
  • 35. Integrated Communications Campaigns The experienced team at 451 Marketing specializes in integrating public relations, social media, and search marketing tactics into dynamic communications campaigns supported by a full-service creative team. We work with brands to build awareness, engage customers, and drive business using custom, integrated communications campaigns.
  • 36. The 451 Marketing Philosophy Understanding that there is a typical psychological process to how people make buying (or conversion) decisions, 451 Marketing takes a holistic approach to marketing. Our team of public relations professionals, social media specialists and search marketing experts work together to reach your target audience at every stage of the evaluation and purchase process.
  • 37. From Content to Customers
  • 38. 43 MEASURE 1 PLAN 2 PUBLISH CREATE