Terra Penner is an experienced office professional with strong qualifications including being a Colorado native familiar with the Denver area, an Air Force veteran with top secret clearance, and a college graduate. She has versatile capabilities with software such as MS Office, databases, and communication programs. Penner also has seasoned customer service and public relations skills, is adept at learning new tasks, and is determined to succeed in administrative support roles.

1. Personal Profile Terra Penner When your organization needs an experienced office professional that can follow the business flow from day one, you need someone who has the qualifications, experience, skills and creative talents.

2. 3/11/2011 Free template from www.brainybetty.com 2 Colorado Native with strong knowledge of the Denver Metro area – businesses, educational centers, convention centers , hotel conference facilities, airports and accommodations. Adept with Google Earth and Maps, Denver online regional maps and GPS systems. Armed Forces veteran; USAF – honorably discharged. Clearance level – top secret both in service and in civil work fields. College graduate from Colorado Springs. Experienced in computer applications software programs including installation, updating, troubleshooting, creating confidential / security files, building upon data bases and using all features for reports, summaries, and follow ups.

3. 3/11/2011 Free template from www.brainybetty.com 3 Versatile capabilities in email programs to set up files, respond to inquiries, scheduling calendars, meeting attendance, and daily planners. Creative and skilled in MS Office, Access, Publisher, Act!, Adobe Acrobat Standard/Pro, Quick Books Basic, Google Picasa 3. Seasoned communicator in customer service, public relations both vocally and correspondence wise . Knowledgeable in extending that extra mile with clients to retain their business. Adept at learning new tasks in a variety of business office environments. Active participant in team efforts to maintain a positive, synergistic work flow and high morale.

4. 3/11/2011 Free template from www.brainybetty.com 4 Microsoft Office applications trained along with continued self education through career field conferences, webinars, media materials, web tutorials, and local classes in administrative services support. Career professional in the administrative support field as a member of Office Dynamics and VAAP. OJT trained for com boards – multi-line systems to include call forwarding/transferring, voice mail, paging, concise reception/delivery of messages.

5. 3/11/2011 Free template from www.brainybetty.com 5 “Excellence: Some succeed because they are destined to. Others succeed because they are determined to.”