This is a case recommendation that my team and I put together to explore the possibilities of outsourcing for this particular company. We measured risk and reward with various factors including financial forecasting, organizational change and overall business stability.
Mortein Vaporizer: What lies beneath Brand Positioning?
Debasis Pradhan and Divya Agrawal
Hari Panda, the brand manager of Mortein Vaporizer, could not keep his
Mortein Vaporizer: What lies beneath Brand Positioning?
Debasis Pradhan and Divya Agrawal
Hari Panda, the brand manager of Mortein Vaporizer, could not keep his
Ducati has built its brand image as the sports bike manufacturer. Ducati has captured a huge portion of the market in all four categories of the sports bike. They concentrate on dominating a niche Performance-driven motorcycles, lighter frame, forward-leaning eat position, significant handling capabilities, on the other hand, luxury of comfort is sacrificed. However, in the current business situation, Ducati is facing a high competition from its rival bike manufacturers in heavy and cursing bike categories. Customer’s perception regarding repeat acquiring a bike from the same manufacturer has changed since 2000. “Exhibit 16” shows that customers of Harley-Davidson and BMW are more interested in buying bikes from them repeatedly, which is increasing the competition for Ducati to retain its current customers. Ducati is showing a steady growth and profits in its relevant market, but it is not enough to sustain in the industry for a longer period. Hence, the main issues are potential stagnant growth for the company. Should Ducati enter the cruiser market? Will entering the cruiser segment, and broadening Ducati's traditional niche, help them sustain the profitable growth of the organization?
In August 2000, P&G introduced one of its kind product Crest Whitestrips, readily available online and through dentist offices
P&G claims that the new products are 10 times more effective than the Colgate Tartar Control Whitening Within two years P&G captured more than 80% of the share market. Colgate made a come back in August 2002 with Simply White. Colgate’s USP was that it focused on convenience and lower price. One month after introduction Simply White captures half the market with Crest Whitestrips losing 50% of its market share.
Harvard Business School Case Study on Mountain Man Brewing Company by Shashank Srivastava, IET Lucknow under the guidance of Prof. Sameer Mathur, IIM Lucknow.
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
The project contains the analysis of Nokia's Supply Chain Management published by Kellogg Institute of Management. The project includes solutions as well as recommendations for Philips, Ericsson and Nokia/
Ducati has built its brand image as the sports bike manufacturer. Ducati has captured a huge portion of the market in all four categories of the sports bike. They concentrate on dominating a niche Performance-driven motorcycles, lighter frame, forward-leaning eat position, significant handling capabilities, on the other hand, luxury of comfort is sacrificed. However, in the current business situation, Ducati is facing a high competition from its rival bike manufacturers in heavy and cursing bike categories. Customer’s perception regarding repeat acquiring a bike from the same manufacturer has changed since 2000. “Exhibit 16” shows that customers of Harley-Davidson and BMW are more interested in buying bikes from them repeatedly, which is increasing the competition for Ducati to retain its current customers. Ducati is showing a steady growth and profits in its relevant market, but it is not enough to sustain in the industry for a longer period. Hence, the main issues are potential stagnant growth for the company. Should Ducati enter the cruiser market? Will entering the cruiser segment, and broadening Ducati's traditional niche, help them sustain the profitable growth of the organization?
In August 2000, P&G introduced one of its kind product Crest Whitestrips, readily available online and through dentist offices
P&G claims that the new products are 10 times more effective than the Colgate Tartar Control Whitening Within two years P&G captured more than 80% of the share market. Colgate made a come back in August 2002 with Simply White. Colgate’s USP was that it focused on convenience and lower price. One month after introduction Simply White captures half the market with Crest Whitestrips losing 50% of its market share.
Harvard Business School Case Study on Mountain Man Brewing Company by Shashank Srivastava, IET Lucknow under the guidance of Prof. Sameer Mathur, IIM Lucknow.
A solution for the HBR case study, We Googled You. The hiring firm Hathaway Jones, seems to face a problem as they seem to have found a perfect candidate for solving their problems, but land in a fix when some unpleasant news is digged up by the HR regarding her past. WHat should they do?
The project contains the analysis of Nokia's Supply Chain Management published by Kellogg Institute of Management. The project includes solutions as well as recommendations for Philips, Ericsson and Nokia/
Outsourcing is an imperative process for many companies to stay competitive. However inevitable it is, outsourcing often involves risk and fear to unknown. What are those risk and fear? How to manage them. While some are doing it for years, why can't we? What are the upside and downside of outsourcing?
BlueStar supplies products to major retailers, distributors, wholesalers, small business owners, and consumers. BlueStar generates annual revenue of $950m. Their primary market consists of the United States and Canada also supplies a minority of business revenues.
BlueStar company has made some regretful decisions in the last year that is affecting product margins and the sustainability of the entire company. BlueStar has a large market share, but they have experienced numerous problems within their supply chain and more specifically in their transportation group.
Continuous cyber attacks: Building the next-gen infrastructure Accenture Operations
@AccentureSecure: https://twitter.com/AccentureSecure
To create an advanced security infrastructure, look beyond tools and technologies. Instead, examine how cyber defense can be deeply integrated into your entire enterprise environment.
For the CISO: Continuous Cyber Attacks - Achieving Operational Excellence for...Accenture Technology
Strategy and technology alone do not guarantee an effective cyber defense. Many organizations fall short because they lack the right mix of talent and capabilities, or aren’t using a strong and complete cyber security model, or have difficulty with properly executing the strategy.
Is Outsourcing the Answer in an Economic Downturn? Outsourcing Support for Op...ActiveState
It’s no surprise that outsourcing is on the rise, especially in the finance sector that was
hit so hard by last year’s economic meltdown. Financial organizations are tightening their belts by sending more work outside company walls. In the last quarter of 2008,
the combined value of outsourcing contracts in the finance sector reached a whopping
$3.6 billion.1 The lion’s share of those contracts went to IT projects, according to
Information Age. Analyst firm IDC predicts that banks will continue to trim IT costs in
2009 by outsourcing more IT.2
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
Outsourcing IT to the public cloud may seem cheap and easy, but is it? Data shows that on-premises private and hybrid cloud can deliver superior ROI. Explore methodologies and TCO analysis that can help you build a better business case for your organization, while meeting a "cloud first" objective.
Bending the IT Op-Ex Cost Curve Through IT SimplificationCognizant
CIOs can cut back operations expenditures (Op-Ex) and redirect the funds to strategic digital transformation by reducing IT complexity and rooting out inefficiencies while engaged in IT simplification.
IT outsourcing strategy needs to ensure a plan of action. Assessing, analyzing, and evaluating the task will help in further optimization. Companies must ensure the outcome in place through assessing with mind-expanding questions and employing a ready-to-use-tool to find out “what to do next?”
What to expect?
Specific IT outsourcing strategy checklist
Decision matrix on IT outsourcing
Dual method to evaluate right partnership
Strategic checklist to optimize
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
Francesca Gottschalk - How can education support child empowerment.pptxEduSkills OECD
Francesca Gottschalk from the OECD’s Centre for Educational Research and Innovation presents at the Ask an Expert Webinar: How can education support child empowerment?
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
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It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
OSI Case - Outsourcing Infrastructure to Maximize Business Value
1. OFFICE SUPPLY, INC
OUTSOURCING IT INFRASTRUCTURE
TO MAXIMIZE BUSINESS VALUE
S544 - 12235 - DECEMBER 7, 2009
Aditi Parekh | Brian Honaker | Johann Fischer | Matt Blair
2. Recommendations for Outsourcing at OSI
2
• Decrease infrastructure costs by utilizing a more
Business Strategy specialized, third-party staff.
• Experience cost-savings during the 2nd year, but
Costs/Benefits face increased expenditures during 1st year.
• Maintain availability and performance through
Implementation SLAs with the vendor.
• Ensure a smooth transition through a formalized
Change Management change-management program.
• Mitigate risks by documenting procedures and
Risks improving employee awareness.
Strategy Costs/Benefits OVERVIEW
Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
3. Having OSI run in-house IT is no longer
valuable to the business
3
IT functions provide cost savings, not long-term strategic value.
The IT infrastructure is difficult and expensive to maintain.
There are issues with retention of talented IT staff.
System downtime results in immediate losses.
The bulk of IT spending is in support, not transformation.
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
4. Outsourcing IT to TIS will allow OSI to focus on
core business activities instead of maintenance
4
TIS employs industry experts and has experience
working with other large companies.
TIS can standardize IT to raise service levels and
lower costs.
TIS can quickly scale and provide flexible cost
structures depending on OSI’s IT needs.
TIS’s industry knowledge and experience will allow
for greater security.
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
5. IT outsourcing is a successful strategy for other
major global companies
5
Retailers Home Depot and UK’s Tesco outsource
their IT functions in order to support existing systems
and develop new applications.
Tesco saves an estimated $100 million every year.
Citibank sold its Citigroup Technology Services to
focus on its banking and financial services.
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
6. Outsourcing IT will cover many costs normally
associated with managing infrastructure
6
Infrastructure Costs over the Next Five Years (000’s)
Year 1 Year 2 Year 3 Year 4 Year 5
Base Case $ 60,862 $ 61,542 $ 62,409 $ 64,170 $ 65,693
Outsourced $ 70,315 $ 42,941 $ 43,613 $ 36,655 $ 38,146
Savings $ (9,452) $ 18,601 $ 18,795 $ 27,515 $ 27,546
Total Savings: $83,000
NPV @ 8%: $37,700
Additional Notes Regarding Outsourcing
Easier access to new technology, reduction in start-up costs.
Use of specialized, experienced IT personnel to manage issues.
Decreased depreciation, utilities and maintenance expenditures.
http://www.macquarietelecom.com/hosting/it_outsourcing.htm
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
7. Outsourcing IT infrastructure will significantly
reduce total IT expenditures
7
Infrastructure Costs over the Next Five Years
$75M
By outsourcing IT $70M
infrastructure, OSI will -$9
$65M
see positive returns over [-$9]
in-house IT as early as $60M
year 2. $55M $19 $19
[$10] [$29] $28
$27
[$84] Base case
$50M [$56]
Outsourced
Expected total annual IT $45M
cost-savings will reach
$40M
11% during year 2 and
16% by year 5. $35M
$30M
1 2 3 4 5
Years From Now
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
8. IT outsourcing improves IT performance, but
increases exposure to risk
8
Focus on innovation instead of support.
Improved
Increased security, relieved liability. Performance
of IT
Infrastructure
High performance, externally managed IT.
Reliance on a 3rd party for critical operations. Increased
Exposure to
Risk
Less customizable infrastructure adjustments.
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
9. Five requirements for implementing a successful
IT outsourcing strategy
9
• Due Diligence Service Levels
• Define Std. Operating Procedures
• Implement Communications Plan
• Review Metrics and Reporting
• Maintain Quality Assurance
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
10. A state-of-the-art IT infrastructure has five steps
10
Solution: IT infrastructure outsourcing
Step 1 – Identify
Overview of given service levels
Analyze actual IT-architecture
Step 2 – Define
Definitionof the processes
Evaluate required data management and technology
Step 3 – Implement
Transferring given IT and purchase new IT
Restructuring of IT infrastructure
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
11. (cont’d)
A state-of-the-art IT infrastructure has five steps
11
Solution: IT infrastructure outsourcing
Step 4 – Review
Testingof implementation
Improve performance
Cut-over to new IT-infrastructure
Step 5 – Maintain
Ensure provided SLA levels
Continuous improvement initiatives
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
12. The transition to new systems will take one year
12
Q1 2010 Q2 2010 Q3 2010 Q4 2010 Q1 2011
Identify processes & 2month
architecture
2m
Definition of processes
2m
Transferring IT
3m
Restructuring IT
4m
Testing and
Improvement
2 weeks
Cut-over
4 years
Ensure and improve IT
infrastructure
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
13. A change management initiative will help OSI
keep employee morale high
13
• Procedures for handling change
Define •
•
Roles and responsibilities of IT staff
Measurements and metrics for change management
• Assignment of priorities
Monitor • Execute break out procedures when necessary
• Track with the original change management plan
Modify • Modify the change management plan as required
• Report on changes implemented
http://articles.techrepublic.com.com/5100-10878_11-5074869.html
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
14. IT outsourcing provides additional opportunities
for current OSI IT employees
14
Divide the IT staff into 2 categories:
Supporting the services provided by TIS.
Developing in-house capability to research innovative
technologies.
Conduct employee motivation program to make the
employees understand the benefits of the
outsourcing program.
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
15. IT outsourcing involves various categories of risk
15
Risks in Outsourcing
Brand
Damage
Service
Interruptions
Operational Risk
Contractual Risk
Compliance Risk
S514 – Justin Greis – VRM Presentation (October 13, 2009)
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
16. Various approaches to mitigate risks
16
Category Example Mitigation Impact
Compliance Vendor does not meet OSI’s Ensure that TIS has the required
Risk minimum standards for compliance. policies for compliance
Contractual Risk of running into disagreements Have necessary service level
Risk with the vendor agreements in place
Operational Operational efficiency decreases Implement change
Risk due to the change in process management initiatives for
more efficiency
Service System break downs and Run the parallel systems for the
Interruption unexpected behavior might occur initial year
during the transition period
Brand Customers face issues and lose Make customers aware of the
Damage trust over the organization changeover and have alternate
options available
Strategy Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
17. A solution to save money, increase performance
and provide scalability over time
17
Improvement of
Lower IT-cost of about
performance, NPV of $37.7 million
30% in year 2 and
security and over 5 years.
about 43% in year 4.
availability.
IT Infrastructure
Outsourcing
Agreement
Strategy RECOMMENDATIONS
Costs/Benefits Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
18. QUESTIONS / COMMENTS
OFFICE SUPPLY, INC
OUTSOURCING IT INFRASTRUCTURE
TO MAXIMIZE BUSINESS VALUE
S544 - 12235 - DECEMBER 7, 2009
Aditi Parekh | Brian Honaker | Johann Fischer | Matt Blair
19. Appendices
19
Financial Analysis
Defining Change Management
Strategy Costs/Benefits APPENDIX
Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
20. Financial Analysis
20
Quantitative Costs/Benefits Analysis
Microsoft Office
cel 97-2003 Workshe
Strategy Costs/Benefits APPENDIX
Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
21. Defining Change Management (1)
21
Step 1: Define change management process and practices
Procedures for handling changes
Roles and responsibilities of the IT support
Measurements for change management
Tools to be used
Type of changes to be handled and how to assign priorities
Back-out procedures
Step 2: Receive change requests
Receive all requests for changes, ideally through a single change coordinator. Change requests can be
submitted on a change request form that includes the date and time of the request.
Step 3: Plan for implementation of changes
Examine all change requests to determine:
Change request prioritization
Resource requirements for implementing the change
Impact to the system
Back-out procedures
Schedule of implementation
http://articles.techrepublic.com.com/5100-10878_11-5074869.html
Strategy Costs/Benefits APPENDIX
Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
22. Defining Change Management (2)
22
Step 4: Implement and monitor the changes; back out changes if necessary
At this stage, apply the change and monitor the results. If the desired outcome is not achieved, or if
other systems or applications are negatively affected, back out the changes.
Step 5: Evaluate and report on changes implemented
Provide feedback on all changes to the change coordinator, whether they were successful or not.
The change coordinator is responsible for examining trends in the application of changes, to see if:
Change implementation planning was sufficient.
Changes to certain resources are more prone to problems.
When a change has been successfully made, it is crucial that the corresponding system information
store be updated to reflect them.
Step 6: Modify change management plan if necessary
Consider reexamining your change management discipline if:
Changes are not being applied on time.
Not enough changes are being processed.
Too many changes are being backed out.
Changes are affecting the system availability.
Not all changes are being covered.
Strategy Costs/Benefits APPENDIX
Implementation Change Mgmt Risks Outsourcing at OSI – Team 4
Editor's Notes
IT is valuable for how it is used, not how much of it you haveIT is not strategic