1. Organizational
Learning
• Herbert Simon (1969): Process, individual developing insight and
structural actions for organizational problems.
– Concrete example of learning still questionable.
• Chris Argyris (1974): Process of detecting and correcting error. Single loop
& double loop.
– Single loop as detect & correct that inhibits learning
– Double loop as change the underlying structures and policies to FACILITATE the
learning process
Detecting &
Correcting
Error
Single Loop
Double Loop
Structural
actions
Developing
insight
(Learning:
Individual)
Learning to
solve
organizational
problems
Communities of
practices
Shared
Knowledge
Lack of clear-cut
process
“Piecemeal approach”
to the change initiative

2. Environment fosters learning – strategies to promote growth and develop
Various learning principles
The Learning Organization
Trigger
1987, Peter Senge
& Jay Forrester
(system theory)
on Weekly FGD
on LO
Senior Executive
of Shell Oil spent
a sabbatical at
Harvard
TheFifthDiscipline
Shared Vision
Mental Models
Team Learning
Personal Mastery
Systems Thinking
Momentum
1995, 4-year
Organizational
Learning Program
at Shell Oil
Learning
Organizational as
a change
techniques
Increased competition and globalization or dissatisfaction of existing organizational
development techniques
Is a relatively intangible concepts, a broad term
For any organization
SOP
(Cyert &
March, 1963)
Double Loop
(Argyris and
Schon, 1978)

3. Based on HELMS-MILLS, J., DYE, K. & MILLS, A. J.
2008. Understanding Organizational
Change, Taylor & Francis.
Created by: Dhany Dewantara