This document provides an overview of management concepts including definitions, functions, theories, and approaches. It discusses early management theorists like Taylor, Fayol, and Weber and their contributions. Total Quality Management and continuous improvement approaches from Deming and Juran are also summarized. The document outlines management roles, skills, and functions. It concludes with an introduction to organizational behavior and a brief definition of SWOT analysis.

1. Chapter 1
Nature and Concept of
Management
Prepared by:
Jenny Tuazon, LPT

2. Definition and Functions of
Management

3. Management
“Manage others as you would like to be
managed” – Brian Tracy (Golden Rule of
Management)
 Process and a systematic way of doing things
Process of coordinating and overseeing the
work performance of individuals, so that they
could efficiently and effectively accomplish
their chosen aims or goals

4. Management
Process of designing and maintaining an
environment for efficiently accomplishing
selected aims

6. Leading

7. Planning
- Developing
coordination
and
integration
activities.

8. Demands assigning
tasks, setting aside
funds, and bringing
harmonious
relations among
the individuals and
work groups or
teams in the
organization
Organizing

9. Factors that influence
staffing
1. size of the
organization
2. types of jobs
3. number of
individuals to be
recruited
4. internal or external
pressures
Staffing

10. Influencing or
motivating
subordinates to do
their best so that
they would be able
to help the
organizations’
endeavor to attain
their set goals.
Leading/
Coordinating

11. Correcting the
performance of the
individuals or work
groups or teams to
ensure that they are
all working toward
the previously set
goals and plans of
the organization.
Controlling

13. COORDINATION, EFFICIENCY, AND
EFFECTIVENESS:
INTRINSIC TO THE NATURE OF
MANAGEMENT

14. LESSON 2
EVOLUTION OF MANAGEMENT
THEORIES

15. Frederick W. Taylor
(Father of
Management
Theory)

16. Taylor’s Scientific Management
Principles
1. Develop a science for each element of an
individual’s work to replace the old rule of thumb
method.
2. Scientifically select and then train, teach and
develop the worker
3. Heartily cooperate with the workers so as to
ensure that all work is done in accordance with the
principles of the science that has been developed

17. Taylor’s Scientific Management
Principles
4. Divide work and responsibility almost equal
between management and workers

18. Henry Fayol and Max Weber
(Contributions to General
Administrative Theory)

19. Henry Fayol’s Management
Principles
1. Work Division or Specialization
2. Authority
3. Discipline
4. Unity of Command
5. Unity of Direction
6. Subordination of individual interest to
general interest

20. Henry Fayol’s Management
Principles
7. Remuneration Pay
8. Centralization
9. Scalar Chain of Authority
10. Maintenance of Order
11. Equity/Fairness
12. Stability/ security of tenure of workers
13. Employee Initiative
14. Promotion of team spirit or esprit de corps

21. Division of Work
- whole work is divided into small tasks
Authority and Responsibility
- refers to the issue of commands followed by
responsibility for their consequences.
- Authority – means the right of a superior to
give enhanced order to his subordinates
- responsibility means obligation for
performance

22. Discipline
Refers to the obedience, proper conduct in
relation to others, respect of authority. It is
essential for the smooth functioning of all
organizations

23. Unity of Command
- states that each subordinate
should receive orders and be
accountable to one and only
superior. Unity of command also
makes it easier to fix
responsibility for mistakes.

24. Unity of Direction
- It seeks to ensure unity of action,
focusing of efforts and
coordination of strength

25. Remuneration
- workers must be paid sufficiently
as this is a chief motivation of
employees and therefore greatly
influences productivity
- Remuneration is paid to worker as
per their capacity and productivity

26. The Degree of Centralization
- Centralization implies the
concentration of decision making
authority at the top management
- Decentralization is sharing of
authority with lower levels

27. Scalar Chain
- refers to the chain of superiors
ranging from the top management
to lowest rank.
- The principle suggests that there
should be a clear line of authority
from top to bottom linking all
managers at all levels

28. Order
- Social order ensures the fluid
operation of a company through
authoritative procedure

29. Equity
- Employees must be treated kindly, and justice
must be enacted to ensure a just workplace
- Managers should be fair and impartial when
dealing with employees, giving equal attention
towards all employees.

30. Stability of Tenure of Personnel
- An employee cannot render useful
service if he is removed before he
becomes accustomed to the work
assigned to him.

31. Initiative
- Initiative on part of the employees
is a source of strength for
organization because it provides
new and better ideas.

32. Esprit de Corps
- refers to the need of the managers to ensure
and develop morale in the workplace.
- Team spirit helps improve an atmosphere of
mutual trust and understanding

33. 5 Key Roles in
Management
(Fayol)

34. - To organize
- To plan and
forecast
- To command
- To control
- To coordinate

35. Total Quality Management
- is a management philosophy
that focuses on the satisfaction
of customers, their
needs, and
expectations.

37. W. Edwards Deming and Joseph
M. Juran - introduced the
customer oriented idea in the
1950’s.

38. Deming’s 14 points of
top Management

39. 1.Create constancy of purpose
for improvement of products
and services
2. Adopt the new TQM
3. Cease dependence on mass
inspection by doing things
right the first time

40. 4. End the practice of awarding
business on the basis of the price
tag alone.
5. Constantly improve the system
of production and services.
6. Institute training
7. Drive out fear

41. 8. Adopt and institute leadership
9. Break down barriers between
staff areas
10. Eliminate slogans, focus on
correction of defects in the
system

42. 11. Eliminate numerical quotas
for the work force
12. Remove barriers that rob
people of “pride of
workmanship”
13. Encourage education and self
improvement for everyone

43. 14. Take action to accomplish the
transformation.

44. Fitness of Quality According to
Juran
1. Quality of Design – through
market research, product, and
concept

45. 2. Quality of Conformance – through
management, manpower and
technology
3. Availability – through reliability,
maintainability and logistic support
4. Full service – through promptness,
competence and integrity.

46. Juran’s Quality Planning Roadmap
1. Identify your costumers
2. Determine their needs
3. Translate them into one’s
language
4. Develop a product that can
respond to needs

47. 5. Develop processes which are
able to produce those product
features
6. Prove that the process can
produce the product
7. Transfer the resulting plans to
the operating forces

48. Organizational Behavior (OB)
Approach
- the study of human behavior in
organizational settings, the
interface between human
behavior and the organization,
and the organization itself.

49. Lesson 3
Functions,
Roles, and Skills
of a Manager

50. SWOT Analysis
- is an acronym for STRENGTHS,
WEAKNESSES, OPPORTUNITIES,
and THREATS
The SWOT Analysis – is an
approach used to diagnose the
current state of an organization

52. SWOT Analysis

53. SWOT Analysis