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Operations Survey Overview 2017 - Larry Dowell, Dowell Management
The document outlines the mission and activities of MACE, an organization serving the chamber of commerce industry in six Midwestern states. It focuses on promoting economic prosperity through professional development, continuing education, and networking opportunities, while offering various surveys and events. Additionally, it provides insights into governance, membership, and financial structures within chambers of commerce.
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Operations Survey Overview 2017 - Larry Dowell, Dowell Management
- 2. About MACE MidAmericaChamberExecutives.com Our missionis to promote regional economic prosperity through engagement and professional development within the chamber of commerce industry.
- 3. EXPANDED PRODUCT LINE Founded in 1972 MACEserves six-state region Iowa, Minnesota, Nebraska, North Dakota, South Dakota, Wisconsin Purpose is three-fold • Provide continuing education opportunities • Facilitate connection with industry peers • Develop a regional ethic among chambers of commerce Expanded Product Line • Annual Conference • Compensation & Benefits Survey • Membership Satisfaction Survey • Newsline •Advocacy Alliance
- 4. Survey Categories • OrganizationalStructure and Function • Governance • Membership • Communications • Staffing & Continuing Education • Events • Public Policy and Political Action • Financials *Information is organized by state, budget size, and year
- 5. State Participation Methodology Self reporting,sampling, corrupt data Who was surveyed • Iowa, Nebraska, Minnesota, North Dakota, South Dakota, Wisconsin
- 6. Organizational Structure &Function
- 7. Organizational Structure &Function
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- 13. Governance 44.00% 53.00% 2% Title of ChiefPaid Executive CEO/President Executive Director Other 38.00% 57.50% 5% 2015 CEO/President Executive Director Other
- 16. Governance 84% 93% 68% 3% 24% 79% 92% 67% 9% 34% Directors & OfficersGeneral Liability Insurance Property Insurance Product Liability Insurance Professional Liability Insurance What types of insurance does your chamber carry? 2017 2015 2017 2015 2017 2015 2017 2015 2017 2015
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- 25. Communication 43% 9% 45% 1% 1% 42% 6% 48.00% 4.00% 1% Weekly Bi-monthlyMonthly Quarterly As needed Frequency of member newsletters 2017 2015
- 27. Continuing Education &Staffing
- 28. Continuing Education &Staffing
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- 33. Events & Programs 66% 54% 70% 25% 83% 63% 52% 0%10% 20% 30% 40% 50% 60% 70% 80% 90% Certificates of Origin Printed Directories Chamber Bucks Workforce Development Golf Tournament Leadership Program Young Professional Program Which of these programs does your chamber currently offer?
- 35. Public Affairs &Political Action
- 36. Public Affairs &Political Action
- 37. Public Policy &Political Action 31% 70% 89% 8% 0% 20% 40% 60% 80% 100% Federal State Local None At which levels of government does your organization advocate on behalf of members?
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- 41. Financials 14% 24% 52% 10% 10% 29% 45% 16% 0% 10% 20%30% 40% 50% 60% None of the Above Audit Review Compilation 2015 2017 At the end of the last fiscal year, which of the following did your organization perform?
- 42. Conclusion Chambers who participatedwill received a code for a complimentary copy. Those who did not participate can purchase the report for $45 Chambers desiring custom reports or specific data requests should be directed to: Jeff Zahn Dowell Management jeff@dowellmgmt.com | 651-293-1023
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Editor's Notes
- #2 This report is to give you just a taste of the info included
- #4 This report is to give you just a taste of the info included
- #5 Thank MACE Board, CCE’s, all chambers who participated Best comparison is budget size Overall purpose- benchmark against peers/establish metrics Identify best practices Improve the industry
- #6 700 local chambers 155 completed surveys- 22% response rate 2013: 113 completed surveys- 13% response rate Corrupt data This year’s winner: a chamber with a budget between $50,000-$100,000 with 10 FT staff
- #14 $50,000 and below- 0% are Pres/CEO $1 million and more- 90% are Pres/CEO Correlation between title and compensation rates
- #17 Very consistent Surprising on D&O
- #26 - Clearly shows trend to increase frequency of communication to members
- #34 Workforce development- large chambers more likely Printed directories- large chambers less likely
- #38 Consistent with previous surveys Only 61% have a public policy or government affairs committee
- #42 - Larger the budget, more likely an audit
- #43 Key Facts Organizational mergers continue at a rate between four and five percent of all chambers over a two year reporting period. Mergers consist of chambers combining operations with a CVB, economic development, or main street organization Overall chamber membership numbers are mainly flat or slightly declining, but membership revenue is increasing 39% of chambers sell their membership list ChamberMaster is the leading database supplier, representing nearly 47% of the market Overall, chambers reported the following expense allocations: personell 47%, overhead 19% programs and services 29%