Operations Survey Overview 2017 - Larry Dowell, Dowell Management
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2017 MACE Annual Conference presentation from Larry Dowell from Dowell Management. 2017 MACE Operations Survey Overview
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Operations Survey Overview 2017 - Larry Dowell, Dowell Management
- 2. About MACE MidAmericaChamberExecutives.com Our mission is to promote regional economic prosperity through engagement and professional development within the chamber of commerce industry.
- 3. EXPANDED PRODUCT LINE Founded in 1972 MACE serves six-state region Iowa, Minnesota, Nebraska, North Dakota, South Dakota, Wisconsin Purpose is three-fold • Provide continuing education opportunities • Facilitate connection with industry peers • Develop a regional ethic among chambers of commerce Expanded Product Line • Annual Conference • Compensation & Benefits Survey • Membership Satisfaction Survey • Newsline •Advocacy Alliance
- 4. Survey Categories • Organizational Structure and Function • Governance • Membership • Communications • Staffing & Continuing Education • Events • Public Policy and Political Action • Financials *Information is organized by state, budget size, and year
- 5. State Participation Methodology Self reporting, sampling, corrupt data Who was surveyed • Iowa, Nebraska, Minnesota, North Dakota, South Dakota, Wisconsin
- 6. Organizational Structure & Function
- 7. Organizational Structure & Function
- 11. Governance
- 12. Governance
- 13. Governance 44.00% 53.00% 2% Title of Chief Paid Executive CEO/President Executive Director Other 38.00% 57.50% 5% 2015 CEO/President Executive Director Other
- 16. Governance 84% 93% 68% 3% 24% 79% 92% 67% 9% 34% Directors & Officers General Liability Insurance Property Insurance Product Liability Insurance Professional Liability Insurance What types of insurance does your chamber carry? 2017 2015 2017 2015 2017 2015 2017 2015 2017 2015
- 17. Membership
- 18. Membership
- 21. Communications
- 22. Communications
- 25. Communication 43% 9% 45% 1% 1% 42% 6% 48.00% 4.00% 1% Weekly Bi-monthly Monthly Quarterly As needed Frequency of member newsletters 2017 2015
- 27. Continuing Education & Staffing
- 28. Continuing Education & Staffing
- 33. Events & Programs 66% 54% 70% 25% 83% 63% 52% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Certificates of Origin Printed Directories Chamber Bucks Workforce Development Golf Tournament Leadership Program Young Professional Program Which of these programs does your chamber currently offer?
- 35. Public Affairs & Political Action
- 36. Public Affairs & Political Action
- 37. Public Policy & Political Action 31% 70% 89% 8% 0% 20% 40% 60% 80% 100% Federal State Local None At which levels of government does your organization advocate on behalf of members?
- 41. Financials 14% 24% 52% 10% 10% 29% 45% 16% 0% 10% 20% 30% 40% 50% 60% None of the Above Audit Review Compilation 2015 2017 At the end of the last fiscal year, which of the following did your organization perform?
- 42. Conclusion Chambers who participated will received a code for a complimentary copy. Those who did not participate can purchase the report for $45 Chambers desiring custom reports or specific data requests should be directed to: Jeff Zahn Dowell Management jeff@dowellmgmt.com | 651-293-1023
Editor's Notes
- This report is to give you just a taste of the info included
- This report is to give you just a taste of the info included
- Thank MACE Board, CCE’s, all chambers who participated Best comparison is budget size Overall purpose- benchmark against peers/establish metrics Identify best practices Improve the industry
- 700 local chambers 155 completed surveys- 22% response rate 2013: 113 completed surveys- 13% response rate Corrupt data This year’s winner: a chamber with a budget between $50,000-$100,000 with 10 FT staff
- $50,000 and below- 0% are Pres/CEO $1 million and more- 90% are Pres/CEO Correlation between title and compensation rates
- Very consistent Surprising on D&O
- - Clearly shows trend to increase frequency of communication to members
- Workforce development- large chambers more likely Printed directories- large chambers less likely
- Consistent with previous surveys Only 61% have a public policy or government affairs committee
- - Larger the budget, more likely an audit
- Key Facts Organizational mergers continue at a rate between four and five percent of all chambers over a two year reporting period. Mergers consist of chambers combining operations with a CVB, economic development, or main street organization Overall chamber membership numbers are mainly flat or slightly declining, but membership revenue is increasing 39% of chambers sell their membership list ChamberMaster is the leading database supplier, representing nearly 47% of the market Overall, chambers reported the following expense allocations: personell 47%, overhead 19% programs and services 29%