The document discusses options for online tutoring programs, including building your own program, outsourcing tutoring services, or creating collaborations. It provides examples of individual college programs and outlines the benefits and challenges of outsourcing. The bulk of the document focuses on collaborations, describing the Connecticut Distance Learning Consortium's tutoring program which involves 12 states and 94 institutions. It explains how the collaborative model shares resources to make tutoring services more affordable and flexible.

1. Online Tutoring OptionsOnline Tutoring Options
WCET ConferenceWCET Conference
November 12, 2010November 12, 2010
9:30am – 10:45am9:30am – 10:45am
Carolyn Rogers, CTDLCCarolyn Rogers, CTDLC
Anna Bendo, George Steele, OLNAnna Bendo, George Steele, OLN

2. AgendaAgenda
 Overview of online tutoring optionsOverview of online tutoring options

Build your ownBuild your own

Outsource your serviceOutsource your service

Create or join a collaborationCreate or join a collaboration
 QuestionsQuestions

3. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself
North Dakota State University:North Dakota State University:
Synchronous TutoringSynchronous Tutoring
•Request session by phoneRequest session by phone
or emailor email
•Multiple subjects availableMultiple subjects available
•100-200 Level Courses100-200 Level Courses
•VOIP emphasized,VOIP emphasized,
encouragedencouraged

4. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself
Houston Community College System’sHouston Community College System’s
Online Tutoring ProgramOnline Tutoring Program
•Asynchronous Document Submission ProcessAsynchronous Document Submission Process
•Using their own tutorsUsing their own tutors
•AskOnline does have some Synchronous CapabilitiesAskOnline does have some Synchronous Capabilities
http://hccs.askonline.net/

5. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself
Central Piedmont CCCentral Piedmont CC
•Tutoring via BlackboardTutoring via Blackboard
http://www.blackboard.com
http://www.cpcc.edu/academic_learning/online-tutoring
 File share and online chat, tutorials and resourcesFile share and online chat, tutorials and resources
 Math and writing tutoringMath and writing tutoring
 Appointment by requestAppointment by request
 Sessions available daytime, M-ThSessions available daytime, M-Th

6. Online Tutoring: Do It YourselfOnline Tutoring: Do It Yourself
•Basic WebpageBasic Webpage
•AsynchronousAsynchronous
•Email and phoneEmail and phone
•Math, ESL, andMath, ESL, and
AccountingAccounting

7. Online Writing LabsOnline Writing Labs
 Email Based Service for Online StudentsEmail Based Service for Online Students
 Email Based Service for All StudentsEmail Based Service for All Students
 100% Synchronous Service via Adobe100% Synchronous Service via Adobe
ConnectConnect
 100% Asynchronous Website- one school100% Asynchronous Website- one school
 100% Asynchronous Website- several100% Asynchronous Website- several
schoolsschools

8. Outsourcing your serviceOutsourcing your service
 AdvantagesAdvantages

No strain on staff in terms of resources orNo strain on staff in terms of resources or
personnelpersonnel

Support is handled by an outside source andSupport is handled by an outside source and
no need to have specialized IT staffno need to have specialized IT staff

No time needed to set upNo time needed to set up

Typically have an extended schedule andTypically have an extended schedule and
number of subjects offered is higher than onenumber of subjects offered is higher than one
single institution can providesingle institution can provide

9. Outsourcing your serviceOutsourcing your service
 DisadvantagesDisadvantages

No control over rising costs, hours offered,No control over rising costs, hours offered,
subjects offered, or tutors hiredsubjects offered, or tutors hired

Politically sensitive if you are hiring tutorsPolitically sensitive if you are hiring tutors
from out of state or overseasfrom out of state or overseas

Can’t customize as easily to the needs of yourCan’t customize as easily to the needs of your
institution or students – without additionalinstitution or students – without additional
costscosts

10. Outsourcing your service: OptionsOutsourcing your service: Options
 Smarthinking:Smarthinking:
www.smarthinking.orgwww.smarthinking.org
 NetTutor:NetTutor:
www.nettutor.comwww.nettutor.com
 Others?Others?
 AskOnline:AskOnline:
www.askonline.netwww.askonline.net
 Tutor.com:Tutor.com:
www.tutor.comwww.tutor.com

11. Ohio Learning Network exampleOhio Learning Network example
 OLN began helping Ohio institutions employ e-OLN began helping Ohio institutions employ e-
tutoring services in 2003tutoring services in 2003
 Smarthinking was a successful partner, with OLNSmarthinking was a successful partner, with OLN
subsidies, in helping Ohio institutions afford itssubsidies, in helping Ohio institutions afford its
servicesservices
 OLN subsidized the purchase of SmarthinkingOLN subsidized the purchase of Smarthinking
through a collective purchase that savedthrough a collective purchase that saved
institutions $7 per hour.institutions $7 per hour.
 Cost was $27 per hour; institutions paid $20 perCost was $27 per hour; institutions paid $20 per
hourhour

12. Ohio Learning Network exampleOhio Learning Network example
 Pilot started April 2003 with 9Pilot started April 2003 with 9
institutionsinstitutions
 2008-09 contract included 252008-09 contract included 25
institutionsinstitutions
 Smarthinking usage showed a need forSmarthinking usage showed a need for
online tutoring servicesonline tutoring services
 Difficult to scale due to increasing pricesDifficult to scale due to increasing prices
and decreasing subsidiesand decreasing subsidies

13. Create or Join aCreate or Join a
CollaborationCollaboration

14. Connecticut DistanceConnecticut Distance
Learning ConsortiumLearning Consortium

15. eTutoring.orgeTutoring.org

16. About UsAbout Us
CTDLC’s eTutoring ProgramCTDLC’s eTutoring Program

Started in Fall 2001Started in Fall 2001

Funded by a Grant from the Davis EducationFunded by a Grant from the Davis Education
FoundationFoundation

17. eTutoring CollaborationseTutoring Collaborations
Total = 12 states

18. eTutoring Partner InstitutionseTutoring Partner Institutions
Total = 94
Institutions

19.  Cost SavingsCost Savings
 Utilize Existing ResourcesUtilize Existing Resources
 Share ResourcesShare Resources
 Build it TOGETHER, Own it TOGETHERBuild it TOGETHER, Own it TOGETHER
 Flexibility in DesignFlexibility in Design
 The Strength and Size of the group makesThe Strength and Size of the group makes
more things possiblemore things possible
The Collaborative EffortThe Collaborative Effort

20. Why CollaborateWhy Collaborate
““eTutoring represents the enormous value gained fromeTutoring represents the enormous value gained from
collaboration. The network of talent made availablecollaboration. The network of talent made available
through the pooling of resources of the participating twothrough the pooling of resources of the participating two
and four-year schools is hugely superior to whatever anyand four-year schools is hugely superior to whatever any
individual institution may possess. Moreover, theindividual institution may possess. Moreover, the
ongoing sharing of ideas and resources contributes toongoing sharing of ideas and resources contributes to
even greater benefits. What you have done is create aeven greater benefits. What you have done is create a
forum for the sharing of new ideas in teaching andforum for the sharing of new ideas in teaching and
learning and, remarkably, a platform for the realizationlearning and, remarkably, a platform for the realization
and testing of these ideas.”and testing of these ideas.”
Greg Fallon, Assistant Dean for Learning Resources,Greg Fallon, Assistant Dean for Learning Resources,
Passaic County Community CollegePassaic County Community College

21. eTutoring.orgeTutoring.org
 A Collaborative, Aggregated Service:A Collaborative, Aggregated Service:

Institutions join for a fee, based on usageInstitutions join for a fee, based on usage

Tutors provided by each institutionTutors provided by each institution

Tutoring hours are combined into one scheduleTutoring hours are combined into one schedule

Students at each institution access all tutors on thisStudents at each institution access all tutors on this
one scheduleone schedule

22. eTutoring ServiceseTutoring Services
Online Tutoring Services Offered:Online Tutoring Services Offered:
 Synchronous Student-Tutor SessionsSynchronous Student-Tutor Sessions
• Drop in Sessions Scheduled 7 days a weekDrop in Sessions Scheduled 7 days a week
 Asynchronous Student QuestionsAsynchronous Student Questions
• Response received in 24 to 48 hoursResponse received in 24 to 48 hours
 Asynchronous Online Writing LabAsynchronous Online Writing Lab
• Response received in 24 to 48 hoursResponse received in 24 to 48 hours

23. CTDLC
INSTITUTIONS
Coordinators
CTDLC COLLABORATIVE TUTORING MODEL
Director
Facilitates
Monitors
Schedules
Trains
Create Platform
Technical Support
Host
Market Hire
Pay
Meet Regularly
Set Policy Collectively
Choose Subjects
Supervise Tutors

24. A Collaborative Tutoring PlatformA Collaborative Tutoring Platform

25. The Development ProcessThe Development Process
 Tutors Identify What Works,Tutors Identify What Works,
What Doesn’t, What’s Missing?What Doesn’t, What’s Missing?
 Students let us know if our processes andStudents let us know if our processes and
systems are easy to usesystems are easy to use
 Coordinators Identify Tools they need:Coordinators Identify Tools they need:
Reports, Student Registration, TutorReports, Student Registration, Tutor
SupervisionSupervision

26. Process of Creating OhioProcess of Creating Ohio
CollaborativeCollaborative
 Ohio PilotOhio Pilot

Started Fall 2009Started Fall 2009

6 participating institutions6 participating institutions

Worked with the Northeast ConsortiumWorked with the Northeast Consortium

27. Process of Creating OhioProcess of Creating Ohio
CollaborativeCollaborative
 Ohio eTutoring CollaborativeOhio eTutoring Collaborative

Oct 2009 – information meeting for interestedOct 2009 – information meeting for interested
institutionsinstitutions

Nov 2009 – institutions that want to be part of theNov 2009 – institutions that want to be part of the
collaborative beginning in Jan 2010 send acollaborative beginning in Jan 2010 send a
representative to the meetingrepresentative to the meeting

Nov/Dec 2009 – designate tutoring coordinators,Nov/Dec 2009 – designate tutoring coordinators,
decide on number of sessions, hire tutors, set updecide on number of sessions, hire tutors, set up
login pages, train tutorslogin pages, train tutors

Jan 2010 – Began Ohio eTutoring Collaborative!Jan 2010 – Began Ohio eTutoring Collaborative!

28. Questions?Questions?
Carolyn RogersCarolyn Rogers
crogers@ctdlc.orgcrogers@ctdlc.org
George SteeleGeorge Steele
gsteele@oln.orggsteele@oln.org
Anna BendoAnna Bendo
abendo@oln.orgabendo@oln.org