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NADE 2010 Elluminating The Road
This document outlines the steps and considerations for starting an online tutoring program at Montana State University Billings, including staffing, technology needs, and operational expenses. It emphasizes the importance of addressing student needs, providing adequate training, and gaining support from the campus community. The document also highlights potential challenges and the necessity for collaboration among faculty, administrators, students, and tutors for a successful implementation.
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NADE 2010 Elluminating The Road
- 1. Elluminating the Road:Starting Your Online Tutoring ProgramLeanne Frost and Chairsty StewartAcademic Support CenterMontana State University Billings
- 2. Don’t forget: Youcan copy-paste this slide into other presentations, and move or resize the poll.
- 3. Elluminating the Road:Starting Your Online Tutoring ProgramLeanne Frost and Chairsty StewartAcademic Support CenterMontana State University Billings
- 4. Montana State UniversityBillings4-year university located in Billings, MT2-year College of Technology campusApproximately 5,000 studentsOne of four Montana State University campuses
- 5. Academic Support CenterRecruits,trains and manages staff, including:1 directorAn additional 5 FT and 20 PT instructors, who also tutor60 tutorsTwo part-time administrative assistants
- 6. Academic Support CenterUniversityCampusEquips, manages and staffs a main campus Learning Lab with:40 computers14 tutoring stationsServes nearly 600 students per day!
- 7. Academic Support CenterCOTCampusEquips, manages and staffs a COT Learning Lab with:16 computers7 tutoring stationsServes nearly 125 students per day
- 8. Demographics75% of incomingfreshmen take developmental classes
- 9. 89% are commuterstudents
- 10. Average age ofstudent is 24
- 11. 35% of studentsare 25 or older
- 12. Retention data onour 2007-2008 first-year to second-year students show:
- 13. Students taking acombination of online and on-campus classes are the most successful.
- 14. Students taking onlyonline classes are the least successful.Why Offer Online Tutoring?Increase access for all studentsExpand hours for all studentsIncrease access to high demand areas with low tutor availability Keep up with the advancing use of technology in educationMeet goals set by administration
- 15. Things to ConsiderPrior to Implementation
- 16. Things to ConsiderSubjectsto be tutoredWhat are the needs of the subject areas based on the needs of the students?Synchronous or Asynchronous or both?What are your resources – enough staff?Outsourcing/In-houseA 2nd party virtual learning assistance center?A regional consortium?In-house online tutoring center?
- 17. Things to ConsiderTechnologyAvailable/NeededLaptop/Desktop/TabletsInternet connectivityHeadset microphonesNoise-cancellingUSB plug-insWebcamsSoftwareADA accessible TutorialsAccess to electronic versions of course materials
- 18. Things to ConsiderOperationalExpensesSoftwareHardwarePeripheriesEmployee wagesTrainingFundingDepartmentally fundedGrant fundedShared funding opportunities
- 19. Things to ConsiderTutor selectionWho is tech and subject savvy?Who is available to tutor and when?Scheduling (hours/availability)What are the hours?Balance between tutor availability and student needDuring on-campus hours and/or extended hours
- 20. Things to ConsiderTrainingWhowill coordinate and supervise the online tutoring program?Must know the program before training othersCertifications/tutorials/webinarsStart-up workshopsOngoing through semesterPractice sessions
- 21. Things to ConsiderGainingbuy-in/support across campusArticles in campus publicationsNotices to instructorsNotices to students from online instructorsA link on the campus home pageA link on the student services webpageDemonstrations to facultyWorkshops for studentsPostersGive-awaysA “Grand Opening”!
- 22. Things to ConsiderOversight(administration--who is responsible for what?)PurchasingTrainingSchedulingMonitoringTroubleshootingEquipment Security
- 23. Things to ConsiderTrackingSavingsessionsCreating logsAssessmentInstructor feedbackStudent satisfaction surveys
- 24. Things to ConsiderImplementationTime ScheduleSet an approximate start dateResearch options available Obtain approvalsPurchase software and equipmentHire and train personnelPublicize services
Editor's Notes
- #3 Poll: Where is your university at on the ro...Press F5 or use the tool bar to enter presentation mode in order to see the poll.If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone.