Glenda Smith has nearly 9 years of experience as an Employment Consultant helping unemployed clients achieve their employment and educational goals. She prides herself on thinking outside the box to rebuild clients' confidence and help them realize their potential. She is passionate about empowering clients and has strong local networks that she believes would benefit any employer. Glenda is currently seeking new employment, preferably in the employment services industry, after her previous employer lost their contract.

1. Glenda Smith, M; 0400 093 369
58 Stoddarts Road, AH; 03 5622 1281
Warragul, VIC. 3820 B; 03 5623 1065
E; gsmith@workways.com.au URL: au.linkedin.com/in/glendarsmith
Police Check and Working With Children’s Check
Career Summary
For the last (almost) nine years I have been working as an Employment Consultant with Workways Australia.
Due to our unsuccessful tender for the 2015-2020 contract, I have found myself in the position of being un
employed as of the 30th
of June 2015. Although disappointed, I look forward to the next chapter in my
career, preferably in the employment services industry.
I love working with people to achieve their employment and educational goals and aspirations. For many
clients, the emotional and financial stress of being unemployed can be overwhelming, empowering clients to
draw on their strengths and resilience and helping identify their skills is extremely satisfying.
Although I have written many a resume and application letter, I find myself wondering what I have, that is
unique to all the other people out looking for work. My work colleagues would say, I have a “will do”
attitude and an absolute determination to not give up on my clients. I pride myself in thinking “outside the
box” and am passionate about rebuilding client’s confidence and helping them realise their potential. After
many years of working in the employment sector, I have a solid working knowledge of the local area and a
strong network of contacts which I believe would be an asset to any team.
Relevant Skills and Attributes
 Computer skills, industry based programs for Employment Services, telecommunication and booking
service for the tourism industry. Word, excel, mail merge, internet and email
 Strong local (and surrounding districts) knowledge and solid network
 Delivery of Resilience and Motivational training
 Able to meet Key Performance Indicators
 Excellent communication skills both written and verbal
 Ability to find positive in people
 Strict adherence to privacy and confidentiality
 Strong sense of loyalty and team work
 Able to time manage and work under pressure
 Professional Development incl. Conflict resolution and Mental Health First Aid
 Committed to high standards of Customer Service
 Attention to detail
 Strong administration skills
 First Aid and Fire warden training
Employment History
July 2006- to present Workways Australia – Employment Consultant
Workways are a Job Services Provider with over 23 years of service in lower south coast New South Wales,
Regional Victoria and now Far North Queensland. We provide job search support for clients registered with
Centrelink. As a Job Services Australia Provider, we are contracted out the Government, under the
Department of Employment (DOE). Clients range from job ready to severely disadvantaged due multiple
barriers, such as Drug and/or Alcohol addiction, ex-offenders, homelessness and physical disability or
mental health challenges.
Glenda Smith 0400 093 369

2. Employment History Continued
Duties;
• Provide individual servicing to clients registered with Centrelink from initial appointment through to
employment Record and report on client progress by maintaining objective and detailed case notes
• Delivering training in job search techniques including resumes, application letters and interview
techniques and Pathway Workshops which include motivation, goal setting and building resilience.
• Instigated program to address the unique barriers faced within indigenous community by working
with local support groups and running a Yarning Circle in conjunction with Koori Mentors and
attending meetings with the 6 Generation Kurnai Nation Customer service
• Remain current with compliance, mutual obligation, DOE guidelines and maintaining Workways
policy, Code of Practice and service standards
• Negotiate individual Employment Pathway Plans reflecting obligations of all four parties, (Client, JSA
Provider, Centrelink and the Australian Government)
• Complete assessments to identify barriers to employment then linking clients with more complex
barriers to support services incl. mental health professionals, Drug & alcohol rehabilitation and
training organisations.
• Advocating for clients in the local job market.
Feb 05- May 2006 Julia Ross, Host employer- Telstra Country Wide- Melbourne Ranges
Administration / Customer Service (12mth Contract extended)
Duties;
• Preparing and coding accounts for processing
• Prepare postage and courier collection
• Customer bill review and assessments
• Promotion of Telstra Country Wide by attending events
• Preparation of data lists
• Following up customer complaints and issues
• Booking of domestic flights and accommodation for Area General Manager
• Online ordering stationary and supplies
• Managing petty cash and processing on line credit card statements
• Managing assets and following up on discrepancies
• Promoting and selling Telstra Fixed line, Broadband, mobile plans and products
• Attending Chamber of Commerce meetings of behalf of the Area General Manager
May 02- Feb 05 Yarra Valley Visitor Information Centre- Information Officer
Duties:
• Phone and face to face customer inquiries for accommodation and attraction information and/or
bookings
• Coordinating the rosters
• Training and running “famil tours” for volunteers working in the Information Centre
• Computer work including processing accounts and payments on Quick books
• Promoting the beautiful Yarra Valley by attending Festivals, Shows and Promotional opportunities as
a representative of the Yarra Valley
• Managed the office in the Coordinators’ absence
• Visited potential new members for assessment and as advisor
• Relieved staff when they were on annual leave or sick leave
Glenda Smith 0400 093 369

3. Employment History Continued
February 2002 to June 2006 Eco Adventure Tours - Tour Guide (Casual)
Duties:
Conducted night walks for tourists through the National Parks and school groups through the
Winneke Water Treatment Plant at Sugarloaf Dam
Yarra Valley Winery Tours – Tour Guide (Casual)
Duties:
Conducted winery tours for local, interstate and international visitors to the Yarra Valley. Tours
range from the more exclusive tour with two to four people, up to large coaches where corporate
groups, booked a days tour. With the smaller groups guests were collected from their
accommodation in the city or suburbs or from local accommodation providers. The wineries were
chosen by the guests en route. I was responsible for booking into tastings, lunch bookings as well as
providing information on accommodation, tourist attractions or general information about the area.
Certificates and Training
2015 Apply First Aid and Cardiac Pulmonary Resuscitation including Anaphylaxis
2014 Esher House Training- Pathway Workshops
2012 Mental Health Awareness
2012 Indigenous Cultural Awareness in Employment Services
2011 Diploma of Employment Services, Gippstafe
2011 Certificate of Completion –Equal Employment Opportunity (Employers)
2011 Certificate of Completion-Bullying and Harassment (Employers)
2011 Certificate of Completion – Fire Warden
2009 Working with Clients who have Alcohol & Drug Issues Workshop (Odyssey House)
2009 Certificate of attendance Mental Health First Aid Course
2008 Course in Negotiated & Crisis intervention (21594Vic)
2008 Conflict Resolution training
References
David Fayolle, Site Manager, Workways Australia (Warragul Site)
Mobile; 0431 390 284
James Murphy, Formerly Regional Manager, Workways Australia
Mobile; 0499 161 505
Luke Henderson, Work Solutions, Formerly Workways Regional Manager - Latrobe
Mobile; 0407 901 536
Sharon Kingaby Mentor for Indigenous Employment Program (IEP) Latrobe City Council
Direct: 03 5128 5459
Mobile: 0419 303 585
Helen Uliando, Senior Trainer – Foundation Community College Gippsland, Warragul
Phone; 03 5622 6000
M: 0409 335 097
Glenda Smith 0400 093 369