The document discusses considerations for designing online communities, focusing on both social and technical design elements. It notes that purpose, people, and processes are important for social design while tools and infrastructure are key for technical design. The document also addresses balancing togetherness and separateness, different community activities, and choosing appropriate tools and processes to support the community's purpose.

1. Designing for online communities: thinking about social and technical design -- workshop notes -- Nancy White DEANZ – 2008 Wellington, New Zealand

2. community perspective polarities orientations hands on my perspectives for the workshop your perspectives for the workshop?

3. OUR PROCESS OPTIONS TODAY speed networking human spectrogram conversation cafe 1-2-4-whole group peer assist 15% solution network mapping

4. Let’s build some “mud maps” (from Shawn Callahan – Anecdote.com)

5. social  purpose, people and processes

6. technical  tools and infrastructure

7. purpose gain > pain who’s purpose? orientations

8. Café round 1 OR 1-2-4 “purpose” What is the purpose of your group?

9. Purpose strengths (from our conversations – first workshop group) Pedagogically valid Help the learners Very specific for group – specificity, focus A place for experienced to help newer folks Build relationships, strengthening like or bridges between Identification of roles Real problem to work on (goal) Build purpose – by and with community Emergence ownership

10. Purpose strengths (from our conversations – 2nd workshop group) Short Passionate Concrete Pitched at the intended _______ Clear expectations Inclusive of audience (can I see myself in this) Language – straightforward, understandable Invitation

11. Purpose challenges (from our conversations – first workshop group) To get engagement from unwilling/anti folks Too big Sustainability What’s in it for the participant Design for maintenance/update/reg use Why bother if you can do it F2F Fear/trust issues Work on the problems

12. Purpose challenges (from our conversations – 2nd workshop group) Hard to make it realistic Clarity Absence of stakeholders in process of purpose creation Brevity Practicality (whose?)

13. revise? After hearing other people’s ideas, do you want to alter yours at all? Share any changes at your table - briefly

14. Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith

15. activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2007 Wenger, White, and Smith Purpose:

16. Community activities oriented to … … meetings … context … community cultivation … access to expertise … projects … open-ended conversation … content publishing … individual participation … relationships © 2007 Wenger, White, and Smith No image skills Existing relationships Basis for evaluation - motivated Diverse skills/ motivation New to web meetings

17. … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to … course

18. support community … meetings … access to expertise … context … community cultivation … projects … open-ended conversation … content publishing … individual participation … relationships © 2006 Wenger, White, and Smith Community activities oriented to …

19. Togetherness Separateness Interacting Publishing Individual Group

20. people attitude learning style motivation Experience - technology learning

21. network maps sticky notes big paper pens see Eva Schiffer’s NetMap process http:// netmap.wordpress.com

23. technical stewardship access tool selection Implementation/ configuration practices

24. addressing inherent community tensions Tools Group asynchronous discussion boards teleconference chat instant messaging member directory wiki blog telephony/ VoIP individual profile page e-mail e-mail lists scratch pad RSS “ new” indicators subscription podcast content repository presence indicator buddy list security Q&A systems RSS aggregator newsletter calendar videoconference application sharing whiteboard site index participation statistics search subgroups personalization community public page version control document management UseNet content rating scheduling polling commenting networking tools tagging bookmarking shared filtering geomapping www.TechnologyForCommunities.com Etienne Wenger Nancy White John Smith Individual Interacting Publishing synchronous Group asynchronous

25. which tools? minimum, elegant configuration where you do/don’t have choice

26. processes driven by purpose shaped by technology effected by people scaffolds/paths technical experimentation facilitation

27. mapping process Draw your sliders…

28. Togetherness Separateness Interacting Publishing Individual Group

29. 15% solution Noticing and using the influence, discretion and power individuals have right now. – Keith McCandless

30. don’t worry – there will be bumps in the road…TALK about them

31. Resources Purpose checklist http://www.fullcirc.com/wp/resources/online-community-toolkit/online-community-purpose-checklist/ Nancy’s Blog http://www.fullcirc.com Nancy’s Wiki http://onlinefacilitation.wikispaces.com/ Nancyw at fullcirc dot com