Online collection techniques involve locating debtors through skip tracing and social networks like Facebook and LinkedIn to collect debts. Collectors can accept online payments through credit cards, PayPal, and ACH. All major credit bureaus offer online credit reporting and detailed debtor information. Collectors must be careful not to excessively contact debtors through emails, texts, or social media, as that could constitute harassment and result in fines or loss of credibility.

2. Online collection techniques are skills and techniques used by collectors on the internet to locate debtors to try and collect a debt.Skip tracingLocating debtorsAccepting online or electronic paymentsCredit reporting

3. WebinarsTele-seminarsE-Courses

4. Social networksTwitterFacebookLinkedIn

5. Credit & debit cardsRemote checks or demand draftsPaypalBill PayACH

6. All 3 credit bureaus offer: 24/7 online credit reportingCredit reportsDetailed informationSkip tracing

7. InvoicesDebt VerificationDunning notices

8. Instant messagesText messagesCommercial vs. Consumer debtors

9. E-learningSkip tracing or locating debtorsAccepting debtor paymentsResearching collection toolsCredit reportingMaintaining account information for existing customersAuthorized payments

10. Emailing a debtor about a debtInstant messages to a debtorInitiating online payments without specific authorization for EACH paymentFaxing a debtorText messages

11. Utilize social networking sites to find a debtor, get a mailing address or employment information in order to enforce in-house collection efforts.Using database technology to maintain account information of customers to whom you have extended credit.

12. Communicate with a debtor through social networking sites in any wayEmail a debtor about a debtInstant message a debtorText a debtorContinue to use electronic methods of communications when you are not getting a response.

13. Being suedPaying fines and penaltiesLosing credibility as a credible agency or collector

14. Mobile telephonesEmailText messagesInstant messages

15. Full 120 page February 2009 Federal Trade Commission Workshop report:http://www.ftc.gov/bcp/workshops/debtcollection/dcwr.pdfhttp://www.accurint.com/http://www.lexisnexis.com/http://www.peoplesearch.net/

16. Thank you!Thank you for attending “Online Collection Techniques: Dos & Dont’s” Please email me any time you have a questionBe sure to check out my websites, blogs & forums for more information on this topic.www.Credit-and-Collections.com/blogwww.MichelleDunn.com