On-Demand Webinar: Evolving Intranet for Healthcare
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With so many ways to communicate and collaborate within Microsoft 365, how does the concept of an Intranet, or central portal, fit into the Healthcare landscape? In this on-demand webinar, our intranet experts discussed three successful use cases for the evolving Intranet to satisfy today’s centralized communications process for Healthcare systems with 30,000 employees. The good news, the Intranet is not the same as it was, but they showed that you can manage content and processes centrally, and have individuals access the information where they work every day. The three use cases were: - Intranet Everywhere – Web pages and within Microsoft Teams - Centralizing Corporate Communications with News - Automating Processes with Bots – Finding and Requesting materials
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On-Demand Webinar: Evolving Intranet for Healthcare
- 1. withum.com With so many ways to communicate and collaborate within Microsoft 365, how does the concept of an Intranet, or central portal, fit into the Healthcare landscape? Evolving Intranet
- 3. withum.com Housekeeping • This webcast is being recorded and will be posted to the Microsoft Healthcare and Life Sciences Blog at aka.ms/hlsblog along with any resources mentioned during the webcast. • Format: • 1 hour total • Presentation by Withum (30-45 mins) • Q&A session at the end and audience engagement throughout • Ask us questions! All questions are moderated. They will not show to the general audience unless the moderator shares/publishes the question for everyone to see. • We love to know who you are and where you are viewing from! Send a shoutout in the Q&A panel at any time with your first name and where you are viewing from! • Now, how to engage the Q&A panel in Teams Live Events…
- 7. withum.com About Daniel Daniel Cohen-Dumani @dcohendumani dcohendumani@withum.com Partner, Market Leader 20+ years of Digital Transformation Expertise with Microsoft 365, SharePoint and Dynamics SharePoint Visionary Interests: Productivity in the Modern Workplace. Work 2.0 Started working with SharePoint when nobody could spell it
- 8. withum.com About Adam Adam Levithan @collabadam alevithan@withum.com Practice Manager Building Intranets & Project Collaboration for over 14+ years. Adam specializes in Digital Workplace strategy and balancing technology with every day working in mind. Fun Fact: Adam is an avid cyclist and rides over 2000 miles each year to raise money for different charities.
- 9. withum.com Healthcare in Context To following topics are combinations of multiple clients (to protect the identities of the innocent) - Healthcare Systems – Multiple facilities across a regional area - Senior Living Facilities – Hundreds of facilities across the US and Europe - Pharma – Research & Development, Marketing & Manufacturing
- 10. withum.com Connecting People, Data and Content
- 12. withum.com Intranet Everywhere: Common Challenges • Multiple systems used daily to support records, labs, communications, care management and internal processes. • Moving to Microsoft Teams to support patient care, chat and calling. • Migrating from old knowledge and portals to new systems, all while keeping people’s attention. Examples • Chat system • Virtual Meetings • Training • Portals (HR, Intranet, Labs)
- 13. withum.comwithum.com Corporate Landing Page in SharePoint
- 14. withum.comwithum.com Teams App based on Location (with corporate information)
- 16. withum.com Centralized Communications: Common Challenges Examples • Intranet landing page • Facility signage • Mass e-mail messages • Communications/Marketing team working with many different systems to communicate, while individual facilities also sending independent messages. • Healthcare has highly specialized roles, resulting in different individual priorities for information. • Hard to reach individuals where they are most likely to read the content.
- 17. withum.comwithum.com Personalized Intranet News Managers Facility 1 Facility 2Human Resources Nursing Sites
- 18. withum.comwithum.com Helping Adoption Always from the Intranet, but - On the Intranet home page - On a news page - On a facility, department, program page - In Microsoft Teams - In E-mail The most important news first, targeting by - Location - Role - Facility - Focus area Launch is the beginning, continually updating the experience keeps individuals engaged
- 19. withum.com AUTOMATING PROCESSES WITH BOTS
- 20. withum.com Common Challenges: Automating Processes • Content is created to be shared with patients and/or prospects, but is either not looked for, or not easily found (people defer to calling or direct requests). • Wasted time following up on requests for information. • Some marketing content does need to be created for a specific request – i.e. an event. • Tracking what people request, but is not available Examples • Human Resources Requests • Patient Materials • Marketing Materials
- 21. withum.com 22 Requestor accesses the BOT from SharePoint, Teams or Dashboard page BOT suggests types of questions Requestor submits question in Self- Service Chat Tailored experience based on question will output one of the following: Series of yes/no questions Link to new form Link to Dashboard Link to open E-mail in outlook Link to Webpage Follow-up Message from BOT Automated Service Requests SELF-SERVICE (SharePoint, Teams or Dashboard) Service DASHBOARD (PowerApps Rich Form) Fill out quick-form with pre-filled selection Submit form Dashboard is updated with status and assigned to Notification is sent to the respective lead Message to the requestor after form submission User re-directed to Dashboard Reviews pending requests, with request status and assigned to Requestor has the option to create a new form from the dashboard Notification is sent upon close-out of task to the requestor Requestor will have the ability to sort certain fields in the dashboard Reviews requests assigned to Service Leads Edits form if needed Complete request or can send the request back to the requestor Dashboard fields Status & Assigned To are updated Notification sent to requestor Ability to save dashboard view based on sort/filter Service Manager Channel SME’s OTHER VIEWS
- 23. withum.com QUESTIONS Contact Us: https://www.withum.com/service/technology-and-digital-transformation/ Daniel Cohen-Dumani @dcohendumani dcohendumani@withum.com Adam Levithan @collabadam alevithan@withum.com SUBSCRIBE TO US
Editor's Notes
- Read the text in the blue box to make clear this session is being delivered by the HLS org and be sure to give the aka.ms url to the official blog and call out that folks should follow it to keep up to date with the latest in Microsoft Modern Workplace for Healthcare and Life Sciences.
- For this slide tell users that they can open the Q&A panel by clicking on the little dialogue box with a question mark in it in the upper right hand corner of the webcast
- For this slide tell users that they can type their question (name is optional) and then click the arrow indicated to post the question/shout-out/comment (we like all these!) And that’s it. Now ready for last slide to kick of the presentation.
- Transition now to the presenter. Re-introduce them and transition to them.
- People, content and data are key element of every enterprise M365 enables to securely seamlessly connect People , Data And Content
- Intranet Everywhere – Web pages and within Microsoft Teams Centralizing Corporate Communications with News Automating Processes with Bots – Finding and Requesting materials
- Intranet Everywhere – Web pages and within Microsoft Teams Centralizing Corporate Communications with News Automating Processes with Bots – Finding and Requesting materials
- Intranet Everywhere – Web pages and within Microsoft Teams Centralizing Corporate Communications with News Automating Processes with Bots – Finding and Requesting materials