The executive director provided a summary of OKIE811's state of the company in 2017. Key points include: 1) OKIE811 exceeded its revenue budget by $157,768 due to increased ticket volume, while coming under budget on salaries/benefits and over budget on operating expenses due to a new office. This resulted in a net revenue of $28,128. 2) OKIE811 converted its construction loan to a mortgage on its new office building and sold its old office, applying the excess funds of $427,000 to the new mortgage. 3) Ticket volume was on track to set a new record for 2017, with an 8% increase projected over 2016. Membership also grew

1. State of the Company
2017
Susan Bohl, Executive Director

2. New Mission & Value Statement
• Mission
To provide quality underground damage prevention services.
• Value Statement
Delivering excellence through honesty, integrity, and having a
highly engaged workforce in a fun and supportive workplace.

3. Financial Standing as-of October 2017
Rev/Exp Actual Budgeted
Total Revenue $4,331,518 $4,173,750
Payroll/Benefits $2,943,953 $2,965,397
Operating Exp $1,359,437 $1,228,226
Net Rev/Exp $28,128
• We’ve collected $157,768 more
in Revenue than planned
• Due to increased ticket volume
• We’re under budget by $21,444
in Salaries/Benefits
• We’re over budget by $131,211
in Operating Expenses
• Due to new office & moving
• Overall, we’re $28,128 in Net
Revenue

4. OKIE811 Office Update
• Converted Construction Loan to
Mortgage on 11/15/17
• $1,960,000 total loan amt – 20 years
• $12,812 due on the 15th of each month
• Sold 59th Street Office on 11/27/17
• $460,000 contract pricing
• $32,912 closing costs
• $427,000 in excess funds will be applied
to our Mortgage in early 2018

5. Annual Billing for 2018 Operations
FacilityType #Members #Tickets Ticket Fee #Outputs Output Fee 2017 Total Fee
Pipeline 423 1,572,869 $2,141,333.41 1,141 $113,410.00 $2,254,743.41
Telecommunications 89 1,688,599 $1,885,710.50 186 $20,680.00 $1,906,390.50
Independent Telecom 1 3,603 $1,981.65 2 $200.00 $2,181.65
Electric Power 43 627,004 $617,862.20 84 $8,920.00 $626,782.20
Electric Co-op 29 176,390 $97,771.30 54 $6,200.00 $103,971.30
Gas Co-op 1 253 $275.00 2 $130.00 $405.00
Municipality - Public Agency 333 800,429 $138,776.70 607 $69,200.00 $207,976.70
Rural Water District 256 221,839 $29,643.80 327 $37,280.00 $66,923.80
Rural Gas District 7 11,530 $2,262.60 18 $1,980.00 $4,242.60
Rural Sewer District 2 2,702 $275.00 2 $240.00 $515.00
Master Meter 88 22,609 $25,689.40 120 $13,260.00 $38,949.40
Other 38 31,979 $13,256.80 62 $7,100.00 $20,356.80
Sustaining 7 0 $1,925.00 0 $0.00 $1,925.00
TOTALS 1,317 5,159,806 $4,956,763.36 2,605 $278,600.00 $5,235,363.36

6. New Premium Services &
2018 Fee Schedule

7. AT&T Update Ticket Screening Activity
August 2017
MemCod MemName DispCod DispatchName Normal Update Updt-Extd 2ndNotc 3rdNotc Emergy Non-Comp Demolition MONTotal
M0655 SBC T02005 AT&T/ARKUPS T02005 26 1 0 0 0 7 0 0 34
M0655 SBC T02021 USIC/AT&T 918 255 SOUTH COFFEEVILLE T02021 35 18 4 0 0 0 0 0 57
M0655 SBC T10552 USIC/AT&T 580 448 S ARK Cty T10552 5 5 3 0 0 1 0 0 14
M0655 SBC T11158 USIC/AT&T T11158 34,274 19,217 1,268 1,062 70 2,721 389 76 59,077
September 2017
MemCode MemName DispCode Dispatch Name Normal Update Updt-Extd 2ndNotc 3rdNotc Emergy Non-Comp Demolition MONTotal
M0655 SBC T02005 AT&T/ARKUPS T02005 20 0 0 3 0 10 2 0 35
M0655 SBC T02021 USIC/AT&T 918 255 SOUTH COFFEEVILLE T02021 26 18 0 0 0 3 0 0 47
M0655 SBC T10552 USIC/AT&T 580 448 S ARK Cty T10552 5 4 0 0 0 0 0 0 9
M0655 SBC T11158 USIC/AT&T T11158 30,243 15,716 2,656 890 46 2,222 295 79 52,147
October 2017
MemCode MemName DispCode Dispatch Name Normal Update Updt-Extd 2ndNotc 3rdNotc Emergy Non-Comp Demolition MONTotal
M0655 SBC T02005 AT&T/ARKUPS T02005 18 0 0 0 0 2 0 0 20
M0655 SBC T02021 USIC/AT&T 918 255 SOUTH COFFEEVILLE T02021 22 22 2 1 0 1 0 0 48
M0655 SBC T10552 USIC/AT&T 580 448 S ARK Cty T10552 3 4 0 0 0 1 0 0 8
M0655 SBC T11158 USIC/AT&T T11158 32,529 17,684 3,182 945 66 2,380 335 109 57,230
TOTAL 2017 TO-DATE
MemCode MemName DispCode Dispatch Name Normal Update Updt-Extd 2ndNotc 3rdNotc Emergy Non-Comp Demolition Total
M0655 SBC T02005 AT&T/ARKUPS T02005 64 1 0 3 0 19 2 0 89
M0655 SBC T02021 USIC/AT&T 918 255 SOUTH COFFEEVILLE T02021 83 58 6 1 0 4 0 0 152
M0655 SBC T10552 USIC/AT&T 580 448 S ARK Cty T10552 13 13 3 0 0 2 0 0 31
M0655 SBC T11158 USIC/AT&T T11158 97,046 52,617 7,106 2,897 182 7,323 1,019 264 168,454

8. 2018 Proposed Budget
• Increase in salary expense even though we’re cutting (2) CSR vacancies
• Increase in Benefit participation
• Increase in Advertising, Desktop Computer Replacement & Bonusly
• Make a lump sum payment of $250,000 towards the loan/mortgage of the new building
Board Approved- Nov. 9, 2017
2017 BUDGET
2018 PROPOSED
BUDGET
2017 to 2018
Difference
Total REVENUES 4,985,875.37 5,459,520.00 473,645
Total Salaries, Benefits & Taxes: 3,604,238.78 3,780,522.00 176,283
Total Operational Expenses 1,378,636.59 1,658,998.00 280,361
Planned Capital Expenditures 3,000.00 20,000.00 17,000
TOTAL EXPENSES 4,985,875.37 5,459,520.00 0
2017 BUDGET Excess-Resrv/(Shortage) $0 $0
70% of the
OKIE811
budget is
allocated to
Salaries &
Benefits

9. Membership Growth
2012 2013 2014 2015 2016 2017
Total 1,147 1,160 1,183 1,193 1,267 1,311
+1%
+2%
+1%
+6%
+3%
1,050
1,100
1,150
1,200
1,250
1,300
1,350
No.Members Membership Growth thru 10/31/2017

10. Member Activity Comparison10/31/2017
3
8
19
3
40
7
3
1
7
0
1
29
0
3
0 5 10 15 20 25 30 35 40 45
Electric Power
Master Meter
Municipality-Public Agency
Other
Pipeline
Rural Water District
Telecommunications
Member Activity Comparison
Cancelled
Memberships
New Members

11. 2017 Ticket Volume Records!
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2012 55,179 52,971 61,898 65,211 68,070 64,179 66,025 70,000 58,363 68,712 58,767 49,766
2013 64,413 53,186 64,884 68,568 70,258 68,256 73,336 73,420 68,747 74,779 60,431 57,724
2014 70,357 61,827 70,473 74,912 71,683 70,272 70,787 68,814 67,550 69,954 51,509 57,118
2015 60,678 54,874 66,114 67,823 60,269 74,427 71,440 67,537 68,414 68,395 58,064 57,100
2016 59,093 64,502 72,594 64,621 66,243 71,587 65,856 75,276 67,381 67,024 60,754 56,585
2017 61,281 60,354 74,136 64,594 74,726 76,985 68,912 77,254 67,966 74,444 65,294
40,000
45,000
50,000
55,000
60,000
65,000
70,000
75,000
80,000
85,000
Oklahoma One-Call System, Inc.
Incoming Tickets - Trend by Month

12. On Target for a Record 2017
Projecting
820,000
685,000
705,000
725,000
745,000
765,000
785,000
805,000
825,000
Incoming Calls/Tickets
739,141
798,002
805,256
775,135
791,516
765,946
2012
2013
2014
2015
2016
2017
Oklahoma One-Call System, Inc.
As of November 30, 2017
+8%
+15%
% incr/decr from year to year
+2.1%
-4%
+1%
+4.2%

13. Center Operations
• 4,000+ ticket days = 17 for 2017!
• Average THT
• 2017 - 2:37
• 2016 - 3:00
• Streamlined Web Update Process in full swing
• 147,717 Portal Updates
• ~28% of Total Volume
• Able to eliminate (2) FTE CSR vacancies
• ES Rotation Changes
• Improved Morale & Engagement
• Decreased Response Times

14. Quality Assurance & Excavator Safety
3 Month Average at 100%
QA Score as of October 2017
• Susan Anderson! Stefani Kerr!
• Kristi Montoya!
3 Month Average at 97% - 99%
QA Score as of October 2017
• Melissa Adams Lola Estrada
• Robbie McKoy Angie Seaba
• Jay Rosales
GOAL is 97% or Higher

15. Damage Report Tickets
Went into Production August 16, 2017
196 Damage Report Tickets

16. Employee Benefit Changes
• Surprisingly healthy organization with a 44% Loss Ratio on Medical and RX!
Resulting in no premium increases for 2018!
• Floating Holiday hours increased from 16 to 24
State holidays we work: MLK Day, President’s Day & Veteran’s Day
• Bereavement Leave for death of spouse, parent, sibling, or child (legal, foster,
step or in-law), 5 days of leave is granted – increased from 3 days
• 6 weeks Paid Medical Leave for Employee Major Medical

17. Turnover Report – thru November 2017
Year
% Total
Turnover
2017 13.0%
2016 14.7%
2015 16.2%
2014 27.9%
2013 22.7%

18. Awareness of Legislative Changes
• HB-1376 signed into legislation in May 2017 –
Effective Nov 2017:
• Title 63 - Section 142.2 #13. "Public agency" means the state or any
board, commission or agency of the state, and any city, town, county,
subdivision thereof or other governmental entity;

19. PHMSA – Excavation Enforcement Ruling
• Oklahoma was deemed INADEQUATE
• Only state in our Region deemed Adequate was New Mexico
• Oklahoma, Texas and Louisiana are challenging the ruling
The development of the review criteria and the subsequent determination of the adequacy of State
excavation damage prevention law enforcement programs is intended to (1) encourage States to
develop effective excavation damage prevention law enforcement programs to protect the public
from the risk of pipeline ruptures caused by excavation damage, and (2) allow for Federal
administrative enforcement action in States with inadequate enforcement programs.

20. 2017 OKIE811 Safety Days
NW Woodward Safety Day Attendees: 45
Sat, June 17, 2017
Crystal Beach Stadium Arena
• SemGroup, DCP Midstream, Enable Midstream, ONEGas, Kinder Morgan,
Southern Star, OPAL, OKIE811
NE Tulsa Safety Day Attendees: 98
Thursday, August 24, 2017
Kellyville Creek County Fairgrounds
• SemGroup, Holly Energy, BP, Enable Midstream, ONEGas, Southern Star,
OPAL, OKIE811, OG&E, Rose Rock Midstream
SW Lawton Safety Day Attendees: 112
Wednesday, October 25, 2017
Lawton Comanche County Fairgrounds
• Centerpoint Energy, Enable Midstream, ONEGas, Kinder Morgan, Centurion OPAL,
OKIE811
www.diggingokie811.com

21. New Online Damage Prevention Resources for
Excavators & Members
• Guidelines for Web Ticket Submission
http://www.okie811.org/how-it-works/web-ticket-
guidelines/
• Member Directory
http://www.okie811.org/membership-directory/
• Video on 4-Steps to Safe Digging
https://vimeo.com/229968866

22. 2017 Top Workplace!!
• 77% Participation
• Organizations Health = 4.8 15% higher than 2016
• Alignment = 4.8 18% higher than 2016
• Effectiveness = 4.7 14% higher than 2016
• Areas for Improvement:
• Encourage different points of view
• Better inter-departmental cooperation
• Encourage team members to work at their full potential
• Keep team members informed about important decisions
• Do things more efficiently and well

23. QUESTIONS?