The document discusses business process modeling as a crucial tool for enhancing business agility and transformation through improved process documentation and analysis. It emphasizes the benefits of modeling, such as optimizing service delivery and consolidating operations, while providing a use case for increasing production capacity amidst market demand. Additionally, the document outlines a simulation and reporting framework to aid decision-making and process improvement.

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Modeling your Business Processes to
New Ways of Working
Aug 5th, 2020 | Jacqueline Probe & Pierre Cahorn
Contact: igc_sales@opentext.com

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• Why Business
Process
Modeling
• Business Agility
Use Case
• Demonstration
• Q&A
Today’s Team
Pierre Cahorn
Portfolio Solutions
Consultant
Doug Stewart
Sr. Dir. Sales Support
Jacqueline Probe
Portfolio Solutions
Consultant
Contact: igc_sales@opentext.com

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Scott E. Page, Harvard Business Review,
Why “Many-Model Thinkers” Make Better Decisions
In head-to-head competitions between people who
use models and people who don’t, the former win,
and typically do so by large margins.”

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A process is a series of steps and decisions
with an objective and desired end result.
Process mapping is about documenting in a
visual manner how processes actually work.
Business process management is the study,
identification, modification and monitoring of
business processes.

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Business Growth
Business Improvement
Business Consolidation
Regulatory Compliance
Business Process Improvement

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Benefits of Modelling
Improve
• Improve Business Agility
Enable
• Enable Business Transformation
Enhance
• Enhance Customer Experiences
Optimize
• Optimize Service Delivery
Consolidate
• Consolidate Business Operations

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What is
ProVision?
• Modelling tool
• Robust and easy to use
• Capture multiple layers
• Enterprise view

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How it comes together
Goals, Strategies & Metrics
Physical Infrastructure
Organizations & People
Process Interaction
Applications, Content, Code
Service & Data
Technical Infrastructure
CAPTURE
SIMULATE
IDENTIFY

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Business Agility – Increase Production
Use Case

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Leadership directive – increase production
From: Carrie Smith <carriesmith@innovate.com>
Sent: Wednesday, March 18, 2020 7:20 AM
To: Analyst Team <analyst@innovate.com>
Subject: Change Request - Production Scheduling
Team, our executive leadership has determined that
we need to increase capacity to meet the increased
demand of our hand sanitizer in the market.
Please provided your analysis on adding a shift to
the production as it relates effected resources,
costs and timing.
Kind Regards,
Carrie Smith
Director, Production Operations
Innovate Corp

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How do organizations
support business agility?

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Implement Change / Change Request
Change
Control
Request
Analysis of
resources,
timing & costs
Review
Cycle Negative
Results
Implement
Change

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Simulation, Analysis &
Collaboration
• Optimize Processes
• Reduce operational costs
• Assess organizational impact
• Simulate impact of changes on costs,
resources & time to execute
• Map processes, especially cross functional
ones, consistently
• Access Reports & Dashboards
• Publish and maintain SOP

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Demonstration

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Reporting, Analytics, Dashboards
Total Cost
Total
Resource Cost
Assembly
Worker
Current 31,488.12$ 15,823.55$ 3,253.50$
Target 36,735.63$ 17,774.36$ 4,338.00$
(1,950.81)$ (1,084.50)$
Current Resource Costs
Assembly Worker Credit & A/R Clerk Fork Lift
Loading Dock Order Entry Clerk Order Entry System
Order Manager Packager Quality Inspector
Sales Rep Shipping Clerk Supervisor
Target Resource Costs
Assembly Worker Credit & A/R Clerk Fork Lift
Loading Dock Order Entry Clerk Order Entry System
Order Manager Packager Quality Inspector
Sales Rep Shipping Clerk Supervisor
Cost Occurs Total Cost Total Direct Cost Total Indirect Cost Rent - Floorspace Total Resource Cost Assembly Worker
Credit & A/R
Clerk Fork Lift
Loading
Dock
Fill Order 10000 31,488.12$ 7,422.80$ 8,241.76$ 8,241.77$ 15,823.55$ 3,253.50$ 2,115.00$ 73.57$ 183.91$
Component Vendors 73.57$ -$ -$ 73.57$ 73.57$
3.5.4.1.5 Ship Components 9640 73.57$ -$ -$ 73.57$ 73.57$
Field Operations 14,007.01$ -$ 8,241.76$ 8,241.77$ 5,765.25$ 183.91$
3.5.4.1.1 Complete Order 10000 1,333.33$ -$ -$ 1,333.33$
3.5.4.1.2 Submit Order 8460 3,525.00$ -$ -$ 3,525.00$
3.5.4.1.7 Ship Product 9640 9,148.68$ -$ 8,241.76$ 8,241.77$ 906.91$ 183.91$
Finance 2,115.00$ -$ -$ 2,115.00$ 2,115.00$
3.5.4.1.3 Approve Credit 8460 2,115.00$ -$ -$ 2,115.00$ 2,115.00$
Order Entry System 13.24$ -$ -$ 13.24$
3.5.4.1.4 Schedule Order 9640 13.24$ -$ -$ 13.24$
Production 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$
3.5.4.1.6 Build Product 9640 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$
3.5.4.1.6.1 Schedule Production 9640 964.00$ -$ -$ 964.00$
3.5.4.1.6.2 Supply Components 9640 -$ -$ -$ -$
3.5.4.1.6.3 Assemble Order 9640 12,869.30$ 6,458.80$ -$ 6,410.50$ 3,253.50$
3.5.4.1.6.3.1 Select Specifications 9640 2,410.00$ 964.00$ -$ 1,446.00$
3.5.4.1.6.3.2 Assemble Components 9640 7,302.30$ 5,494.80$ -$ 1,807.50$ 1,084.50$
3.5.4.1.6.3.3 Test Assembly 9880 988.00$ -$ -$ 988.00$
3.5.4.1.6.3.4 Repair Assembly 240 2,169.00$ -$ -$ 2,169.00$ 2,169.00$
3.5.4.1.6.4 Package Product 9640 1,446.00$ 964.00$ -$ 482.00$
Current
Cost Occurs Total Cost Total Direct Cost Total Indirect Cost Rent - Floorspace Total Resource Cost Assembly Worker
Credit & A/R
Clerk Fork Lift
Loading
Dock
Fill Order 10000 31,488.12$ 7,422.80$ 8,241.76$ 8,241.77$ 15,823.55$ 3,253.50$ 2,115.00$ 73.57$ 183.91$
Component Vendors 73.57$ -$ -$ 73.57$ 73.57$
3.5.4.1.5 Ship Components 9640 73.57$ -$ -$ 73.57$ 73.57$
Field Operations 14,007.01$ -$ 8,241.76$ 8,241.77$ 5,765.25$ 183.91$
3.5.4.1.1 Complete Order 10000 1,333.33$ -$ -$ 1,333.33$
3.5.4.1.2 Submit Order 8460 3,525.00$ -$ -$ 3,525.00$
3.5.4.1.7 Ship Product 9640 9,148.68$ -$ 8,241.76$ 8,241.77$ 906.91$ 183.91$
Finance 2,115.00$ -$ -$ 2,115.00$ 2,115.00$
3.5.4.1.3 Approve Credit 8460 2,115.00$ -$ -$ 2,115.00$ 2,115.00$
Order Entry System 13.24$ -$ -$ 13.24$
3.5.4.1.4 Schedule Order 9640 13.24$ -$ -$ 13.24$
Production 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$
3.5.4.1.6 Build Product 9640 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$
3.5.4.1.6.1 Schedule Production 9640 964.00$ -$ -$ 964.00$
3.5.4.1.6.2 Supply Components 9640 -$ -$ -$ -$
3.5.4.1.6.3 Assemble Order 9640 12,869.30$ 6,458.80$ -$ 6,410.50$ 3,253.50$
3.5.4.1.6.3.1 Select Specifications 9640 2,410.00$ 964.00$ -$ 1,446.00$
3.5.4.1.6.3.2 Assemble Components 9640 7,302.30$ 5,494.80$ -$ 1,807.50$ 1,084.50$
3.5.4.1.6.3.3 Test Assembly 9880 988.00$ -$ -$ 988.00$
3.5.4.1.6.3.4 Repair Assembly 240 2,169.00$ -$ -$ 2,169.00$ 2,169.00$
3.5.4.1.6.4 Package Product 9640 1,446.00$ 964.00$ -$ 482.00$
Target

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Implementation Simulation / Project Change
Change
Control
Request
ProVision
Analyst
Review Cycle Positive
Results
Production

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Process Modeling
for Business Agility
• Ease of Use
• Governance & Lifecycle
• Reporting, Simulation &
Analytics
• Lower TCO

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Q&A
Contact: igc_sales@opentext.com