The document discusses a client engagement between HCL and a large Fortune 500 oil and gas company based in Asia. The client needed to improve management of its large and complex IT infrastructure to better support its business needs. HCL conducted a study and proposed a solution to transform the client's network and security operations, manage its entire IT infrastructure and applications, and provide 24/7 support through a centralized service desk and proactive monitoring. This included network performance management, disaster recovery, access control, and employee record management solutions.