Realising Business Outcomes & Digital Transformation with IoT by Jayraj Nair, VP & Global Head of IoT

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wipro digital
March 15, 2017
jayraj nair
vp, global head iot
©2017 wipro digital

X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
101+
nationals
canada
mexico
usa
colombia
trinidad & tobago
brazil
chile
argentina
new zealand
australia
japan
south korea
taiwan
philippines
malaysia
singapore
thailand
cambodia
india
china
bhutan
hong kong
sri lanka
swazilandsouth africa
zambia
kenya
ugandarwanda
nigeria
egypt
saudi arabia
qatar
oman
uae
kazakhstan
denmark
finland
norway
sweden
turkey
hungary
romania
czech republic
ireland
uk
netherlands
germany
belgium
luxembourg
franceportugal
italy
spain
switzerland
austria
poland
31%
women
38%
local nationals
20%
outside of india
employees
34 centers
47 centers 55 centers 20 centers
americas uk & europe india & me asia pacific & emerging markets
spread globally across 59+ countries & with 175+ city campus / offices
34 centers
wipro

X© 2017 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
strategic business units and service lines
banking,
financial services
& insurance
retail, consumer goods
& transportation
manufacturing
& hi-tech
healthcare,
life science
& services
energy,
natural resources
utilities and
engineering &
construction
global media
& telecom
business process
services
consulting services global
infrastructure
services
product
engineering
services
wipro analyticswipro digital
& designit
business
application
services
domainsservicelines
wipro – strategic business units and service lines

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digital transforms everything
our clients, their customers, their industries, you and me

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5
we need a different way of working
because this is transformational, we need a different method
beyond silos, outside in and agile

6
digital transformation & internet of things
strategy design
technology
curating capability at the intersection of strategy, design & technology; to
deliver outcomes.

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Usage
Models
Reference
Stack
Reference
Architecture
User
dspace@mit: user driven
product innovation
velocity of innovation - agility
iterative, fast, responsive,
collaborative

end-to-end
edge ó platform óenterprise
sensors – connectivity – platforms – enterprise integration - analytics – machine
learning – artificial intelligence

xecosystem play - innovation from the outside
AWS, Microsoft, Google, GE, IBM, PTC, Intel, SAP, Oracle, Salesforce,
Software AG, Altizon, Cumulocity, Living PlanIT, HP, Cisco, Analog
Devices, ARM, OSIsoft, Opera
Industrial Internet Consortium, Industry 4.0, CDAIT, IoT M2M Council,
IEEE, LORA Alliance, AllJoyn

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think it - design it - build it - run it
expertise and capabilities to support the entire life cycle

11© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL
design
human-centric
people first
desirability
simplification
create experiences
discovery focused
frontend
build
technology-centric
systems first
feasibility
performance
drive business outcomes
delivery focused
backend
design and tech — the magic is in the mix

12
Foundation/
insights
Research
and opportunities
Experience
vision
Direction and
experience concept
Experience
roadmap
Business transformation
roadmap and future
customer journeys
Experience
design
Solution
and prototyping
Continuous
delivery
Development
and implementation
5 step approach

Disruptive
insights
To ensure a solid foundation and the right project
scope, and have a clear understanding of current
challenges as well as possible future disruptive paths to
take. Key insights and clear opportunity spaces with
high business impact. Extensive field and desk research
involving end-user, experts and stakeholders. Synthesis
across all data sources and clear prioritisation of
insights and opportunity spaces.

Future
vision
To have a clear long term goal and aspirational customer
experience and market position to navigate towards. A visual
and textual description of the overall future experience that
the customer must have when interacting with the brand in
the future. The prioritised opportunity spaces and key
insights are unfolded and turned into a clear vision statement
supported by a visual vision concept or future customer
testimonial.

Experience
roadmap
To have a clear long term goal and aspirational
customer experience and market position to navigate
towards. A visual and textual description of the overall
future experience that the customer must have when
interacting with the brand in the future. The prioritised
opportunity spaces and key insights are unfolded and
turned into a clear vision statement supported by a
visual vision concept or future customer testimonial.

Experience
design
To create hands-on touch points solutions that deliver
on the overall vision and client strategy. Developed
and refined touchpoint design that embodies the
overall vision and experience roadmap. In line with the
collected insights, the defined future vision and the
initial touchpoint description, the ideation and concept
development of the selected touchpoint is initiated.
The concepts are prototyped and validated with end-
users and client in iterative loops.

Continuous
delivery
We ensure the quality of the solution all the way
through to market delivery and that full impact is
achieved. Maintain organisation buy-in throughout.
Finalise technology, design and implementation
guidelines, as well as relevant governance. Build,
deploy and run the technical estate. Develop clear
artefact documentation for future rollouts. Ensure
hyper collaboration across multi-functional teams with
ongoing reviews and discussion.

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digital cell
a multidisciplinary team working within an agile framework under
digital governance

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digital pods across the globe
Aarhus, Barcelona, Copenhagen, Dublin, Lima, London, Madrid,
Medellín, Munich, New York, Oslo, Stockholm, Sydney, Tel Aviv, Tokyo

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20
food/beverage, retail to healthcare, mining to energy generation
automotive, train to marine, manufacturing to agriculture
waste water treatment to renewables, utilities
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IoT, IIoT solutions

Connected Manufacturing
Equipment
JCB India wanted to better connect its
construction equipment & machines and
remotely monitor the real-time health and
performance of its assets on the field.
Wipro developed an end-to-end technology
solution for connected assets including device
engineering, connectivity, integrations, platform
and applications.
Wipro’s solution helped in:
• Bringing operational efficiency and opening
new revenue streams
• 160000+ machines in the field in the next 5
years
• Expected reduction in service operations cost
: 10 to 15%
• Expected increase in end owner retention
and loyalty: 10 – 12%
4

Welding information real
time
Connectingdevicestoremove manualrecordingof
equipment status, usage pattern to enhance
visibility and offer additional services. Push data to
cloudtointegratewithenterpriseIT.
Wipro’ssolutionincludedthefollowingsystems:
- Enhancedmachinehealth
- Real time monitoring for better supply chain
management
- Sellingproductasaservice

Managing energy
efficiently across 1000
stores
Continuous identification and commissioning
of energy saving strategies through dynamic
control of lighting and temperature across
10,000 retail stores
Deploying intelligent controls, like demand
limit capability, to manage demand efficiently
at customer level
Large Electronics Retailer

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consider relevant digital devices & usage scenarios of
your next generation of end users

Leveraging technology to
create a safer, smarter city
For events as big as Kumbh Mela with
millions of visitors thronging in one place,
the scene is more like a popup city.
Wipro helped implement a Smart
Surveillance system to support the Police
department work in crime prevention, traffic
and crowd management.
Wipro’s solution helped in:
• First ever tech-supported incident free
Kumbh mela
• Enabled a video analytics crowd
management system that enable early
identification of stampede –like situation
4

Defining the future of
fan experience for
Chelsea
Business transformation across all touch
points – from digital to in-stadium and
beyond
Wipro is working on rebranding the look and
feel of Chelsea’s digital channels and also
creating Android and iOS mobile apps and a
new website for Chelsea.
A digital signage project has just gone live
with 12 screens now deployed around
Stamford Bridge.

Monitoring performance
with custom dashboards
Dashboard for global view on the
performance and equipment usage
User defined monitoring parameters, alarms,
notification alert on email/call
Leading Medical Device Manufacturer

Connected health solution
home dialysis equipment
HDM connected equipment for improving
usability and improved care delivery leading
to reduced product returns and service cost.
Wipro’s solution enabled:
• Making available patient therapy data and
clinician's prescription data on dialysis
machine
• Monitoring dialysis machine usage and
health
Leading Medical Devices Company

Centralized Remote Device
Management Solution
IoT based alarm monitoring and control
solution for monitoring device level
information and generating alerts based on
KPI metrics along with a Command Center for
24X7 remote monitoring of the assets
Wipro’s solution helped in
• Gaining operational efficiency in managing
and maintaining the assets
• Reducing dispatch costs for the customers
by higher remote resolution
Leading Provider for Cleaning,
Hygiene and Sanitation Products

Remote Device
Management Solution
Installed sensors on customer’s scent
diffusing devices and set up an AWS IoT
platform for device monitoring and control
along with a command center for 24X7
proactive remote monitoring of the assets.
Enabled “Do it Yourself” visual assistance and
troubleshooting.
Scent Marketing, Sensory Branding
Company

Data drives rail freight
Real time collection and transmission of
freight data using a gateway between the
locomotive ECU (engine control units) and
control center.
Rail Freight Operator

OnStar
General Motors R&D center in Israel
established a development team in order to
bring OnStar services to the European
market.
OnStar Corporation is a subsidiary of General
Motors that provides subscription-based
communications, in-vehicle security, hands
free calling, turn-by-turn navigation, and
remote diagnostics systems throughout the
United States, Canada and China.
Designit was chosen as a key partner in
developing the ecosystem of OnStar services
in Europe, by defining and creating the user
experience on multiple platforms.

© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 35
experience-led
put customer experience as the driver
at the center of our outside-in, cross-
silo approach.
experience first. technology second.
disruptive transformation
high velocity
adopt a rapid experiment oriented,
data driven, fail-fast/learn-faster
progressive approach through
continuous strategy/design/delivery
global scale
deploy high calibre, multi-disciplinary talent
throughout the value chain from local
ideation through to global industrialisation,
to deliver results that impact and shape the
business of the future.
01 02 03

© 2016 WIPRO DIGITAL | DESIGNIT | CONFIDENTIAL 36
Designing IoT Experiences
in the Age of Humanised
Technology
Guido Woska, Chief Client
Officer, @Designit.
more insights at wipro sessions
Today Mar 15 2017
Time: 13:55 – 14:20
Living the journey with an
adopter
Richard Cornish, Director
Europe, IoT
Vijay Anand, Practice
Director, IoT
John Bates, CEO PlatOne
Tomorrow Mar 16 2017
Time: 11:35 - 12:00
Delivering Innovation and
Digital Transformation with
IoT
Vijay Anand, Practice
Director, IoT
Tomorrow Mar 16 2017
Time: 13:25 – 13:50

at the end of the day what counts is how well executed is the
choreography; among the old that should be optimized, and the new
that has to be implemented
thank you

Realising Business Outcomes & Digital Transformation with IoT by Jayraj Nair, VP & Global Head of IoT

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Realising Business Outcomes & Digital Transformation with IoT by Jayraj Nair, VP & Global Head of IoT