Paris Smith is a customer service professional with over 15 years of experience seeking a new position. They have a proven track record of successfully resolving customer complaints and building positive relationships. Their skills include problem solving, communication, and adapting to new technologies. They are motivated to take on more challenging roles and contribute value through their dedication and strong work ethic.

1. Official Career Summary of
Paris Smith
Profile
Performance-, Results, and Goals-Driven Customer Service Specialist with
substantial experience in professional/business services and customer service
support seeking new opportunities. Easily transferable skillset amenable to
various other positions and business models. Professional poised to leverage
extensive service delivery background to accede to more challenging positions.
Extremely motivated to leverage expertise into challenging new opportunity to
contribute to company’s bottom line. Adept problem-solver capable of handling
multiple demands and prioritizing tasks amid fast-paced environments and
shifting priorities. Demonstrated ability to successfully resolve customers‘
complaints under stressful situations. Excellent Interpersonal, Business
Communication & Organizational Skills. Superior work ethic and value set
praised by clients for commitment to continuously providing the highest levels of
Best-in-Class customer service.
Affable, highly personable character
Excellent Rapport with Customers
Good Relationship Building Skills
Ability to Maintain Positive Customer Relations
Able to Interact on all levels of Corporate Hierarchy
Commitment
Towards Work
Strong Work Ethic
Dependability
Positive Attitude
towards Learning
Customer Service
Excellent Critical Thinking Skills
Diplomatic Conflict Resolution Skills
Excellent Problem-Solving Skills
Immediate Value Offered:
Personal Attributes:
Business Skills:

2. VISION
Career Customer Service Professional with over 15 years Broad-based Enterprise-level
Experience Across a Diverse Myriad of Fields seeking a Position in Customer Service or
related field with Long-term Possibilities And Retirement Potential.
Targets:
IT/Technology Insurance
Legal/Government Finance
Administrative
Services
Business Services
Services

3. ABOUT PARIS SMITH
IS A PROUD PRODUCT OFBORN AND RAISED IN DETROIT

4. EDUCATIONAL BACKGROUND
Wayne State University, Detroit, MI
Degree: Mortuary Science, H.P.A. 3.4
20-Year Member, WSU Alumni Association
*Matriculated WSU just prior to graduating high school
my senior year.
Professional Development:
• Self-Directed Continuous Learning-IT Courses
• Microsoft Office.com Training Online Learning Courses
• Certification Training Path-Microsoft Office Specialist(In Progress)
• Company-sponsored IT Training- SkillSoft e-Learning
• Client-sponsored Courses in Business Ethics, Cyber Security InfoSec
Training and Safety Standards

5. Versed in the following 2010/2013/2016 computer
applications and systems at intermediate and advanced
levels:
Proficient in use of multiple Web Browsers –iExplorer,
Firefox, Google Chrome- Internet search engines,
desktop, tablet and handheld platforms and in adapting
to new proprietary software applications. Familiarity
with Microsoft and Google Cloud storage services.
DIGITAL SKILLS

6. EMPLOYMENT HISTORY
I have worked continuously and steadily for over 20 years both as a regular employee and 3rd party independent
contractor for various companies and across many client accounts through numerous engagements for the following
multi-billion dollar companies:
• Novitex Enterprise Solutions http://www.novitex.com
• Pitney Bowes Management Services http://www.pitneybowes.com
• Canon Business Process Services/Oce Business Services https://cbps.canon.com
• EDS Corporation/HP Enterprise Services http://www.hp.com
Throughout my professional tenure, as a result of my dedication and commitment to customer service, I have
consistently received first-rate evaluations during annual performance reviews, high marks and positive feedback for job
performance from clients, several award commendations as well as several significant pay raises for outstanding
customer service.
Through many of these engagements I have also successfully managed or overseen several important corporate
facilities on behalf of several professional clients including the following:
• AAA Michigan/The Auto Club Group
• Verizon Wireless Communications
• LaSalle Bank, N.A.
• General Motors Company
4X Oce Business Services Employee of the Month

7. PROFESSIONAL STRENGHTS
Provides sense of ownership of job responsibilities as well as customers
issues and the resolve to overcome them
SENSE OF COMMITMENT
Ensures work issues and responsibilities will be addressed and performed
in a professional and conscientious manner
DEDICATION TO WORK
Ensures immediate attention and resolution to clients’ problemsSENSE OF URGENCY
Possesses initiative, determination and will to get the job done rightSELF-MOTIVATED
Speaks to strong work ethic and possession of an unabiding sense of
duty
VERY HARD-WORKING
Addresses and seeks out and resolves issues before they become a
problem and escalate further into more prominent concern
PRO-ACTIVE
Speaks to love of position, positive professional self image, positive
outlook toward company and others
SENSE OF PRIDE

8. PROFESSIONAL
ACHIEVEMENTS
• Twice received outstanding performance review during recent 2016 Novitex
• 4X Oce Business Services “Employee of the Month” Honoree cross
several client engagements.
• Received 3 employee recognition awards from enterprise client within
6-month period for outstanding quarterly performance.
• Highly regarded and very reliable subject matter expert, resource and “go-to”
person on many different issues for clients across several accounts.
• Noted for taking initiative to learn and significantly improved operational
processes by considerable margins.
• Improved customer satisfaction among clients, vendors and management.
• Cultivated and maintained outstanding rapport with professional customer
base.

9. PERSONAL CAPABILITIES
Quick Study, successful learner; ability to readily learn new skills, applications and technology as needs arise.
Ability to develop and establish long-term, positive professional organizational relationships with
and clients.
Ability to address and successfully resolve work-related problems to the full satisfaction of customer in
accordance with established service level agreements.
Highly personable individual with excellent intercultural and ethnic understanding enabling rapport and
successful interaction with diverse range of clients.
Able to successfully utilize best practice skills to achieve and maintain high level of organization and efficiency
in accomplishing day-to-day professional activities.

10. Contact me @ any of the following:
29129 Laurel Woods Drive
Apartment 104
Southfield, MI 48034
Phone:(248)622-0884
Email: parissmth@yahoo.com
Professional Websites:
LinkedIn Profile @: http://www.linkedin.com/in/parissmith1
Beyond.com CV and Infographic-http://www.beyond.com/parissmth