This document summarizes Office 365 and ITx managed services from TelePacific. Office 365 provides the Microsoft Office suite in the cloud along with collaboration and productivity tools. TelePacific offers ITx managed services to handle setup, maintenance, and support of Office 365 so businesses do not have to manage the IT components themselves. This includes onboarding assistance, ongoing maintenance like user account changes, and acting as a liaison to resolve any technical issues with Microsoft.

1. With Office 365, businesses of
all sizes can work easier, work
together and worry less. And
with ITx for Office 365, we do
the IT so you don’t have to.
At its heart, it is Microsoft®
Office itself — the familiar productivity
applications businesses use everyday — now offered as a
cloud service so that it’s always up-to-date. But Office 365 is so
much more. It provides businesses with the enterprise-grade
productivity and collaboration services they need to work easier,
work together and worry less.
Moreover, we can handle the IT part of an Office 365
implementation so your don’t have to. Through our ITx
Managed IT Services for Office 365, we provide a monthly
professional services subscription that will provide hands-on
assistance for you to make the most of Office 365.
Office 365 and ITx: How you get things done
Work easier, from anywhere. Wherever your people are,
online or offline, they can securely get to—and work with—the
most up-to-date versions of the files and productivity tools they
need to get things done. And they’ll get consistent access and
optimized experiences across devices.
Work better together. Office 365 includes business-class
email, shared calendars, IM, web conferencing, team sites, file
storage in the cloud and private social networking. Business
users can easily and securely work with colleagues, customers,
partners and suppliers real-time, from virtually any device.
Worry less. Office 365 provides built-in, enterprise-grade
security features and extensive privacy and compliance controls.
All services can be securely managed from a single cloud-based
console. Or, let TelePacific do the work for you. TelePacific’s ITx
for Office 365 helps ensure your business is migrated correctly
and configured to Microsoft recommended practices. And, we
can manage the portal for you.
Microsoft Office 365

2. Get the full Office suite plus business-class
productivity and collaboration services
Office 365 provides full Office desktop
applications on up to 5 PCs or Macs per user
and Office for mobile devices on up to 5 tablets
and 5 phones per user — always up-to-date.
Business-class email. Large, 50GB mailboxes
that can send messages up to 150MB in size,
with contacts, shared calendars, and spam
and malware protection that stays up- to-date.
Businesses can use their own custom domain.
Accessible across devices.
Secure online file storage and sharing.
1TB of space in the cloud per user to securely
store, backup and easily share documents. Files
are accessible from almost any device and can
be synchronized to device for offline access.
Private social networking. Stay connected,
share information and make faster, more
informed decisions with a company social
network.
Unlimited online meetings. Hold online
meetings with up to 250 participants with screen
sharing, HD audio and video, virtual whiteboards,
polls and shared notes. Join from any device
with a browser and Internet connection.
Professional digital storytelling. Create
and share interactive reports, presentations,
personal stories and more in the cloud.
Team and project sites. Create intranet and
extranet sites and libraries to support teams and
project. Share internally and externally. Connect
with others through social feeds, groups and
communities.
Compliance and archiving. Compliance and
information protection including legal hold, rights
management, data loss prevention for email and
files and Discovery Center tools.
The benefits of Office 365
Reduced capital expenditure. Office 365 is
available as a simple monthly subscription. Avoid
large up-front costs for new software while
moving the cost of IT from capital to operating
expense.
Always up to date. Since Office 365 is in the
cloud, it is always up-to-date. No patches or
software upgrades necessary. Microsoft adds
new value and capabilities on a monthly basis.
Simplified management. Reduce headaches
by reducing IT infrastructure. Data and services
reside safely in Microsoft’s globally distributed
datacenters with continuous backup and
disaster recovery abilities. Office 365 services
are easily managed via a single console.
Enterprise-grade security and privacy. Built
for businesses, Office 365 provides best-in-class
security and privacy features. Customer owns
and controls their data. Microsoft keeps Office
365 up-to-date with standards and regulations
for each industry and region.
ITx for Office 365
Your needs evolve as fast as technology does.
TelePacific offers a professional services portfolio
to help you with advanced configurations,
integrations, and improvement projects. Let our
engineers do the IT work for you.
Proactive maintenance. Our team will handle
the ongoing maintenance of your Office 365
platform, including user account changes and
Exchange configuration support.
OneDrive
Exchange
Online
Office
Applications
Yammer
Skype
Sharepoint
Exchange
Compliance
Sway

3. Exchange
Online
Office 365
Business
Office 365
Business
Plan 1 Plan 2 Essentials Premium E1 E3
License limit (per account): Unlimited 300 300 Unlimited
Office Suite
Familiar desktop applications suite of
Outlook, Word, PowerPoint, Excel,
OneNote, Publisher – up to 5 computers
n n
Office for
Mobile Devices
Office Suite on up to 5 phones or tablets n n
Office 365 ProPlus
Office Suite + access and self-service BI
in Excel
n
Office Online Browser-based versions of Office Suite n n n n
Outlook Online Browser-based Outlook application n n n n n n
Exchange Online
50GB email with shared calendars,
contacts, and tasks
n n n n n n
Exchange Online
Protection
Email anti-spam/anti-virus n n n n n n
Active Directory
integration
Using Azure Active Directory Connect n n n n n n
In-Place Archive Moves unused email to cloud storage n n n n n n
OneDrive for
Business
1 TB cloud file storage per user n n n n
Yammer Corporate social network n n n n
Teams
Chat-based workspace for team
communication and collaboration
n n n n
SharePoint Intranet sites for team collaboration n n n n
Groups
Create private groups for sensitive
communications
n n n n
Planner
Create and manage team plans, tasks,
and documents
n n n n
Delve Relevant content discovery/search n n n n
Skype for
Business
Integrated chat, presence, and online
meetings
n n n n
Skype Broadcast
Meetings
Video broadcasting up to 10,000 people n n
Video
Corporate video content management
platform
n n
Bookings
Online appointment scheduling for small
businesses
n
Compliance Tools Unlimited archiving, ediscovery, legal hold n n
Data Loss
Prevention
Create policies to protect sensitive
information
n n
Message
Encryption
Send encrypted email messages n
Rights Mgmt. Restrict access to documents and email n
Microsoft Office 365
Bundles
OFFICESUITEADVANCEDSTANDARDSERVICES

4. Troubleshooting and repair. Let’s be honest:
contacting Microsoft support can be a bit
daunting. TelePacific will take this burden off of
your shoulders. If there’s a technical issue, we’ll
contact Microsoft on your behalf and work with
them to get it resolved.
An economical solution for SMBs. If hiring
your own Microsoft-certified technical expert
isn’t in the cards, you’ll find that ITx for Office 365
is surprisingly budget-friendly. TheTelePacific
team maintains this level of qualification, so you
don’t have to.
Starting Off on the Right Foot. When you
sign up for ITx for Office 365, we’ll include a one-
time Onboarding project that will help us better
understand the current state of your Office 365
configuration and ensure that our service meets
your specific technical requirements. If you’re
new to Office 365, we can also help you plan and
manage the migration to your Office 365 system.
Using our Microsoft-certified engineers, TelePacific
works together with your IT teams to manage your
daily utilization of Office 365 services. Managed
services mean effective, efficient, and reliable
technology solutions for customers. TelePacific’s
Office 365 Onboarding Projects helps ensure your
business is migrated correctly and configured to
Microsoft “recommended practices”, maximizing
the products and minimizing the configuration
headaches. Our engineers expertly manage your
services so you don’t have to.
ITx features and options
n Managed migration, configuration, and daily
ownership of Office 365 services by Microsoft-
certified engineers according to Microsoft
recommended practices
n Environment Discovery and Office 365
Onboarding Project scope of work
n Implementation & testing validation of any
Office 365 configuration changes, with
customer having limited administrative
responsibility in all Microsoft control panels
n Active Directory integration (required for
companies with 50 users or more) and
configuration of self-service password
resetting by end users
n Billing activated after Office 365 Onboarding
Project completion
n Microsoft’s 99.9% platform uptime, planned
maintenance event visibility and platform stability
monitoring via Microsoft’s Service Health
Dashboard, with platform TelePacific-lead issue
escalation to Microsoft at TelePacific’s CSP-Level
Your needs
evolve as fast as
technology does.
TelePacific offers
a professional
services portfolio
to help you
with advanced
configurations,
integrations, and
improvement
projects.
Exchange
Online
Office 365
Business
Office 365
Business
Plan 1 Plan 2 Essentials Premium E1 E3
Exchange Online
Advanced Threat
Protection
Zero day attack protection for email
attachments and safer links
n n n n n n
Office 365 Extra
File Storage
n n n n
Visio Pro for
Office 365
n n n n
Power BI Pro n n n n
Project Online
Professional
n n n n
Project Online
Premium
n n n n
Microsoft Office 365
Available Add-Ons
ADD-ONSERVICES
Martin Lee
415-872-1065
martin.lee@telepacific.com