Uploaded byHugo Duarte da Fonseca
Office Administration Efficiency - Apropharma 2015
The document outlines key aspects of office administration efficiency, including rules, internal communication, crisis management, vendor relations, and help desk management. It emphasizes the importance of centralizing knowledge, task prioritization, and utilizing technology effectively to enhance productivity. Additionally, it covers best practices for IT tools and meeting management to streamline operations.
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Office Administration Efficiency - Apropharma 2015
- 1. Office administration efficiency 28.11.2015 HUGODUARTE DA FONSECA | HUGO LEAL NUNES
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- 3. Office administration efficiency AGENDA 1. Office Rules 2. Internal Communication 3. Crisis & Disaster Plan 4. Meeting etiquette 5. Vendor Relations 6. Agenda Management 7. Help Desk Management 8. Office IT Best Practices a. Telephones b. Laptops c. Conference Calls DEMOS 1. Office 365 2. ERP Primavera 3. Dynamics CRM 4. Sharepoint
- 4. Office administration efficiency SOMEWORDS AND ACRONYMS
- 5. Office administration efficiency PEOPLE,PROCESSES and TECHNOLOGY
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- 8. Office administration efficiency THEOFFICE - ANDY BOOSTS PRODUCTIVITY
- 9. Office administration efficiency OFFICERULES 1. Establish employee presence – Who’s available? 2. Create a global task list – What’s to be done? 3. Prioritize tasks by business rules – Prioritization of critical tasks 4. Assign tasks based on skills – Get them to the right people (available) 5. Forecast and schedule based on detailed insight – predictions about workforce needs When supervisors have end-to-end visibility across employees and workloads, they can set priorities and track performance more easily
- 10. Office administration efficiency USINGA 3 IN ONE FOR MEETINGS
- 11. Office administration efficiency AGENDAMANAGEMENT Prepare all meetings and define your goal Schedule everything – reminders, meetings, tasks Summarize all meetings Use groups or distribution lists to invite teams Color mandatory events need your presence Follow-up and next meetings
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- 13. Office administration efficiency HELPDESKMANAGEMENT 1: Find out where your knowledge is and centralize it 2: Make your knowledge accessible and actionable 3: Make knowledge management part of your workflow 4: Keep information current to speed up agent onboarding 5: Allow customers and agents to give feedback 6: Deflect tickets with self-service - FAQ 7: Measure to improve business performance – Critical areas
- 14. Office administration efficiency OFFICEIT BEST PRACTICES a. Telephones and Smartphones – VOIP b. Laptops, Desktops, Tablets - BYOD, Surface c. Conference Calls - Skype d. Webcasts – WebEx ou join.me e. Messaging – Whatsapp f. What about Social? – FB, LinkedIn, Klout, Twitter, Instagram, Pinterest Multi-channel – freedom vs responsability
- 15. Office administration efficiency OFFICEIT BEST PRACTICES
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- 17. Office administration efficiency ERPPrimavera
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