OfficeSpark is developing an integrated productivity intelligence platform that analyzes employee interactions across different channels like meetings, emails, documents to provide insights into both individual and organizational productivity. It aims to address limitations of traditional productivity measures by using qualitative and quantitative analytics to help employees interact more effectively and measure productivity more accurately. The platform will start by analyzing meetings and emails to identify ineffective practices, wasted time, and areas for improvement. Insights will be provided to both enterprises and individuals.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Organizations with a digital workplace strategy in place are seeing vast
improvements in: employee productivity (78%), increased revenue (70%) and
new approaches to drive innovation (78%). Find out how to speed up business
cycles and increase productivity to drive competitive advantage. Join this
interactive workshop to find out what it takes to make the leap into the
future of Collaboration and understand key trends and capabilities affecting
the future of how work gets done.
Keynote given at the Digital Workplace Conferences held in Auckland, New Zealand (May 2017) and Sydney, Australia (August 2017). In this presentation, I share 4 ingredients required for lasting organizational change, and make the case for identifying change agents or "champions" within the digital workplace to implement real change.
THE EVOLUTION OF WORK: MAXIMIZING VIRTUAL WORKKelly Services
The Evolution of Work is an ebook series that will look at trends that are reshaping today’s workplace to help you understand how they will affect your work, how you secure
work, and ultimately, your career path.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
With the rate of innovation coming from Microsoft these days, many organizations are struggling to understand which tools and capabilities to use, and when to use them. The fact is: different teams work in different ways. Within the modern digital workplace, there are many different “modalities” of collaboration — and the companies that understand and meet the evolving needs of their end users will have a competitive advantage.
This presentation reprises a keynote presentation given at the European SharePoint Conference (Nov 2016) in Vienna, Austria by Office Server and Services MVPs Christian Buckley from Beezy and Benjamin Niaulin from Sharegate as they discuss real-world scenarios and management considerations of the three primary collaboration modalities: document and process-centric (SharePoint), email-centric (Exchange and Groups), and social-centric (Yammer, Skype for Business) -- and how Beezy can meet the various needs of these modalities.
Organizations with a digital workplace strategy in place are seeing vast
improvements in: employee productivity (78%), increased revenue (70%) and
new approaches to drive innovation (78%). Find out how to speed up business
cycles and increase productivity to drive competitive advantage. Join this
interactive workshop to find out what it takes to make the leap into the
future of Collaboration and understand key trends and capabilities affecting
the future of how work gets done.
Keynote given at the Digital Workplace Conferences held in Auckland, New Zealand (May 2017) and Sydney, Australia (August 2017). In this presentation, I share 4 ingredients required for lasting organizational change, and make the case for identifying change agents or "champions" within the digital workplace to implement real change.
THE EVOLUTION OF WORK: MAXIMIZING VIRTUAL WORKKelly Services
The Evolution of Work is an ebook series that will look at trends that are reshaping today’s workplace to help you understand how they will affect your work, how you secure
work, and ultimately, your career path.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
How to Achieve Employee Success Through CollaborationChristian Buckley
In a fast-paced world where employees are constantly barraged with content and tasks and requirements, collaboration is not just nice-to-have - collaboration is a business imperative. But success doesn’t come through technology alone, but in helping employees understand how to leverage the technology and work more collaboratively.
How do you build a healthy, engaged and aligned culture? And what are the benefits of the entire organisation participating in social? Presentation from Christian buckley, 6-time Microsoft MVP and Beezy evangelist, as well as Founder of CollabTalk LLC.
4 reasons you need to find budget for work management softwareWorkfront
As the person who is trying to change the way work gets done in your department or organization, you need back up.
Use this presentation to become the expert and show your team and exec the problems with staying with the project management status quo and what they need to do next.
Technology Lab June 2020 - Where to begin in your digital transformation jour...Digital Workplace Group
Digital workplace strategy. Presentation by Workgrid during the DWG Technology Lab of June 17, 2020.
Brought to you by the DWG Technology & Research Institute.
Presentation from a CMSWire hosted webinar with Tim Flower, Nexthink and Oscar Berg, CEO at Unicorn Titans and author of Digital Workplace Strategy & Design about IT best practices for creating a seamless digital experience for your employees that keeps pace with constant change.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
Presentation from the 3rd and final segment of the #MeasureCollabSuccess initiative, this time focusing on the implementation factors that can determine collaboration success.
Most authors and researchers (Gartner, Forrester, McKinsey, MIT Sloan etc.) agree that true digital transformation is achieved when the four imperatives of employee empowerment, organizational process change, customer engagement and product transformation are addressed.
As one of the primary pillars of digital transformation and organizational change, employee engagement is key to success. Next to organizational change management, this area is one of the single most common challenges in any Intranet project I have ever been involved with! This is because or related to, the single biggest reason for Intranet failure: lack of end user adoption!
How Metrics Programs Can Destroy Your SoulTechWell
Testers are often evaluated by metrics that don’t really quantify the value of their work. Metrics such as tests planned, tests executed, coverage achieved, and defects reported all measure effort rather than results. Since people generally want to meet metrics goals, measurements that focus on activity rather than effectiveness often encourage unintended behaviors. Since the true value of testers lies in their ability to analyze and communicate risks and impacts, we must change the focus of metrics from numbers to insights. Scott Barber shares what stakeholders are really looking for when they request specific metrics, how the metrics they request frequently fail, and how to help your organization create metrics that do provide real insight. Discover the tools you need to explain what can be measured, what those measurements mean, and how to combine measurements into metrics that tell insightful stories about your testing.
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
Microsoft Teams & Yammer Enterprise Social: Better TogetherRichard Harbridge
Organizations today need to be more responsive as people are more connected than ever. While many organizations understand the benefits social technology can provide it’s often not as clear how we can go about implementing these technologies to complement our organization’s investments in collaborative technologies like Yammer, Microsoft Teams, and SharePoint.
Join Richard Harbridge as he shares practical, real-world guidance for enterprise social and the future of work. Richard explains how and where customers are investing in social, what is changing and important to understand, and what technology investments have been made and are being made by Microsoft to help customers connect and work in a cloud-first and mobile-first world.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
31 Tricks That Might Just Get You Out Of The Office On Time
Who doesn’t want to get more done in less time?
For all the people who find that all the hours in the day aren’t enough to get done all the tasks on their to-do list, any trick to milk out of the day one more completed task is gold.
Drawing on the wealth of work management tips on the Talking Work Blog and the knowledge of other experts, we’ve amassed a list of 31 productivity tips so powerful, you just might leave the office on time…
Developing a Strategic Approach to Microsoft Office 365Michael Sampson
Going beyond a tactical approach to Office 365, and thinking strategically. Includes two approaches for doing so - top-down (starting from strategy) and bottom-up (starting from technology-enabled opportunities).
What are top industry experts saying about privacy regulations, the future of digital analytics, and improving data quality?
What are other leading analytics teams doing to foster success?
What strategies can you implement to improve your analytics implementations?
Answers to these questions help analysts and organizations improve their data quality to create better user experiences, expand their brand influence, and increase revenue.
The best part, you can find answers in this ebook from leaders like James McCormick from Forrester, Adam Greco and Michele Kiss from Analytics Demystified, Krista Seiden from Quantcast, and many others. You will also gain insights from other analytics teams who have shared their personal tips and tricks to hack the analytics problems analysts face daily. You’ll discover how to:
Implement strategies to put the customer first to create better user experiences.
How to improve your data intelligence maturity to increase ROI.
Getting executive buy-in to increase the importance of data quality within your organization.
And so much more.
Intranet Strategy workshop Sam Marshall ClearBox Intrateam 2011Sam Marshall
Intranet Strategy Workshop: Shaping the Future of Your Intranet
* What does an effective intranet strategy look like?
* Responding to business needs and demonstrating value
* Responding to employee needs and conflicting demands
* The difference between strategy and governance
* Executing and sustaining strategies – when theory and practice collide
Sam Marshall, Director, ClearBox Consulting Ltd.
Material from Intranet Strategy workshop given at Intrateam Event 2011, Copenhagen.
How to Achieve Employee Success Through CollaborationChristian Buckley
In a fast-paced world where employees are constantly barraged with content and tasks and requirements, collaboration is not just nice-to-have - collaboration is a business imperative. But success doesn’t come through technology alone, but in helping employees understand how to leverage the technology and work more collaboratively.
How do you build a healthy, engaged and aligned culture? And what are the benefits of the entire organisation participating in social? Presentation from Christian buckley, 6-time Microsoft MVP and Beezy evangelist, as well as Founder of CollabTalk LLC.
4 reasons you need to find budget for work management softwareWorkfront
As the person who is trying to change the way work gets done in your department or organization, you need back up.
Use this presentation to become the expert and show your team and exec the problems with staying with the project management status quo and what they need to do next.
Technology Lab June 2020 - Where to begin in your digital transformation jour...Digital Workplace Group
Digital workplace strategy. Presentation by Workgrid during the DWG Technology Lab of June 17, 2020.
Brought to you by the DWG Technology & Research Institute.
Presentation from a CMSWire hosted webinar with Tim Flower, Nexthink and Oscar Berg, CEO at Unicorn Titans and author of Digital Workplace Strategy & Design about IT best practices for creating a seamless digital experience for your employees that keeps pace with constant change.
Strengths and limitations of Microsoft Teams for internal communicationsSam Marshall
Slides from my guest webinar for Staffbase.
The rapid rise of Microsoft Teams represents a significant shift for most digital workplaces. But what does this mean for internal communicators, and how has the outbreak of Coronavirus (COVID-19) changed the ways organisations are using Teams?
In this webinar you’ll learn...
COVID-19: What's the impact on internal communications and the digital workplace?
Are we seeing a tipping point from SharePoint to Teams as the digital workplace hub?
How does Teams fit into the bigger picture: Intranet, Digital Workplace and Employee Experience?
How should internal communicators be leveraging Teams?
What are the limitations and gaps that communicators should be aware of?
Presentation from the 3rd and final segment of the #MeasureCollabSuccess initiative, this time focusing on the implementation factors that can determine collaboration success.
Most authors and researchers (Gartner, Forrester, McKinsey, MIT Sloan etc.) agree that true digital transformation is achieved when the four imperatives of employee empowerment, organizational process change, customer engagement and product transformation are addressed.
As one of the primary pillars of digital transformation and organizational change, employee engagement is key to success. Next to organizational change management, this area is one of the single most common challenges in any Intranet project I have ever been involved with! This is because or related to, the single biggest reason for Intranet failure: lack of end user adoption!
How Metrics Programs Can Destroy Your SoulTechWell
Testers are often evaluated by metrics that don’t really quantify the value of their work. Metrics such as tests planned, tests executed, coverage achieved, and defects reported all measure effort rather than results. Since people generally want to meet metrics goals, measurements that focus on activity rather than effectiveness often encourage unintended behaviors. Since the true value of testers lies in their ability to analyze and communicate risks and impacts, we must change the focus of metrics from numbers to insights. Scott Barber shares what stakeholders are really looking for when they request specific metrics, how the metrics they request frequently fail, and how to help your organization create metrics that do provide real insight. Discover the tools you need to explain what can be measured, what those measurements mean, and how to combine measurements into metrics that tell insightful stories about your testing.
Achieve Intranet Success by Avoiding These Common MistakesDNN
Sam Marshall has worked in intranet and digital workplace for 15+ years. He’s consulted on and benchmarked 60+ intranets.
Along the way, he’s seen common mistakes that can doom an intranet project. More importantly, he’s learned how to avoid those mistakes to create intranet success.
In this presentation, Sam details common intranet implementation mistakes. Learn from the mistakes of the past to create a better future. A better intranet.
Microsoft Teams & Yammer Enterprise Social: Better TogetherRichard Harbridge
Organizations today need to be more responsive as people are more connected than ever. While many organizations understand the benefits social technology can provide it’s often not as clear how we can go about implementing these technologies to complement our organization’s investments in collaborative technologies like Yammer, Microsoft Teams, and SharePoint.
Join Richard Harbridge as he shares practical, real-world guidance for enterprise social and the future of work. Richard explains how and where customers are investing in social, what is changing and important to understand, and what technology investments have been made and are being made by Microsoft to help customers connect and work in a cloud-first and mobile-first world.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
31 Tricks That Might Just Get You Out Of The Office On Time
Who doesn’t want to get more done in less time?
For all the people who find that all the hours in the day aren’t enough to get done all the tasks on their to-do list, any trick to milk out of the day one more completed task is gold.
Drawing on the wealth of work management tips on the Talking Work Blog and the knowledge of other experts, we’ve amassed a list of 31 productivity tips so powerful, you just might leave the office on time…
Developing a Strategic Approach to Microsoft Office 365Michael Sampson
Going beyond a tactical approach to Office 365, and thinking strategically. Includes two approaches for doing so - top-down (starting from strategy) and bottom-up (starting from technology-enabled opportunities).
What are top industry experts saying about privacy regulations, the future of digital analytics, and improving data quality?
What are other leading analytics teams doing to foster success?
What strategies can you implement to improve your analytics implementations?
Answers to these questions help analysts and organizations improve their data quality to create better user experiences, expand their brand influence, and increase revenue.
The best part, you can find answers in this ebook from leaders like James McCormick from Forrester, Adam Greco and Michele Kiss from Analytics Demystified, Krista Seiden from Quantcast, and many others. You will also gain insights from other analytics teams who have shared their personal tips and tricks to hack the analytics problems analysts face daily. You’ll discover how to:
Implement strategies to put the customer first to create better user experiences.
How to improve your data intelligence maturity to increase ROI.
Getting executive buy-in to increase the importance of data quality within your organization.
And so much more.
The Nuts and Bolts of Measuring SharePoint ActivityChristian Buckley
To determine whether something has been successful, organizations must create a baseline of activity, monitor and measure over time, and then compare the results to the baseline. One of the leading conflicts between business users and IT happens when there is not accurate data around what is actually happening within the system. Thus, measuring the success of SharePoint should begin with SMART goals: specific, measurable, attainable, relevant, and time-bound.
Slides from a joint webinar with Christian Buckley, Microsoft MVP and CMO of Beezy, and Tal Ben-David from CardioLog Analytics. The intent of this session is to help organizations to learn more about what can be achieved out-of-the-box and through the partner ecosystem to get SharePoint measurements back on track, with a comparison between out-of-the-box SharePoint analytics usage to help attendees understand the direction Microsoft is headed in, as well as an in-depth demonstration of advanced analytics that you can use today to achieve SMART goals.
The Role of Technology in Managing the Operations of a Nonprofit #17ntc Steve Heye
Leadership must change how they manage operations, which will require the right technology, and tech teams must change how they work with the organization to impact operations. This session will look at how to manage these shifts.
As nonprofits grow, spreadsheets and workarounds ease the growing pains, but at some point they just aren’t enough. The challenge only increases when a nonprofit waits too long to address the problem, building up an operations debt requiring massive changes. But not all hope is lost—it’s possible to plan for upcoming needs and implement systems before needing a major fix.
Nonprofits typically face these operational challenges one at time, implementing a solution for each problem. But this approach builds numerous disparate systems that create data silos, limiting access to information and forcing manual processes between teams. A more purposeful approach to policies, staff, systems, processes, and change management, as a collaboration between leadership, IT, and operations, is critical.
This session presents both the leadership and IT perspectives. Everyone can benefit from hearing how leadership sees these challenges versus how IT sees them. You will learn about initial steps you can take today to prepare for organizational growth tomorrow as a team effort.
How to ditch objectives (and find a simpler way to manage performance)Hedda Bird
What to do when the CEO says 'DON'T waste time setting goals' and 'DO manage performance'. This innovative case study explores a powerful alternative to traditional objectives.
In the 3rd of 3 joint webinars with Beezy and CardioLog Analytics, we discussed the basics of gamification, and how you can develop a "motivation hacking" strategy within SharePoint or Office 365 to help shape user behavior and improve adoption and engagement.
A successful collaboration strategy includes technology, process alignment, and the user experiences. However, organizations tend to focus the most on technology, and the least on people -- when the opposite should be true. As this presentation explains, culture is the key to any successful collaboration strategy.
According to Gartner, 70% of social implementations fail because they lack a business purpose. When it comes to harnessing the power of social software, a focus on business value is required. This whitepaper defines a strategic framework for gaining business value from social software. It outlines six successful rollout strategies. Each of the six approaches delivers different business results, and has a different level of risk. And most importantly, each has different requirements to succeed. To be successful with social software, you need to choose the rollout strategy that is best for your organization, and understand its requirements for success.
If you don't know where you're going it doesn't matter how fast you get thereNicole Forsgren
The best-performing organizations have the highest quality, throughput, and reliability while also delivering value. They are able to achieve this by focusing on a few key measurement principles, which Nicole and Jez will outline in this talk. These include knowing your outcome measuring it, capturing metrics in tension, and collecting complementary measures… along with a few others. Nicole and Jez explain the importance of knowing how (and what) to measure—ensuring you catch successes and failures when they first show up, not just when they’re epic, so you can course correct rapidly. Measuring progress lets you focus on what’s important and helps you communicate this progress to peers, leaders, and stakeholders, and arms you for important conversations around targets such as SLOs. Great outcomes don’t realize themselves, after all, and having the right metrics gives us the data we need to be great SREs and move performance in the right direction.
5 Ways to Give Feedback that Elicits Real ChangeBambooHR
Employees want to receive feedback, but the way that managers interpret this widely varies. This slideshare helps define a feedback process that drives organizational success and allows for real change.
In today’s changing digital landscape a key challenge is instilling the up to date skills and expertise within your organisation to embrace and leverage these changes. Choosing the right supplier to help you bridge this skills and expertise gap is crucial in helping you cope. In this discussion we cover some criteria that you should consider when assessing your options.
St. Louis Office 365 Saturday 2019 - Employee EngagementMatthew W. Bowers
Driving employee engagement with Office 365. A summary of what employee engagement is, why it is important, relevance to business and how Office 365 can drive engagement.
The article goes on to describe a new wave of engagement, “Building a compelling and meaningful work environment is a complex process. At the same time, the world of employee engagement and feedback is exploding. Annual engagement surveys are being replaced by “employee listening” tools such as pulse surveys, anonymous social tools, and regular feedback check-ins by managers. All these new approaches and tools have given rise to the “employee listening” officer, an important new role for HR.”
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
2. The future of productivity
FROM
“The way productivity is
measured today just doesn't
make any sense. All these
productivity measures are
based on manufacturing
models….The idea of trying
to understand it as the
number of people working
times the number of hours
worked equals X number of
widgets doesn't make any
sense in a knowledge-based
environment.”
Karen Lojeski, the research
director for the IIIP
TO
“Just as customer feedback has transformed the
customer experience, employee feedback is
transforming the employee experience”
Josh Bersin – Bersin by Deloitte
"We don't have the answers yet, but we're thinking
that, ultimately, effectiveness will replace productivity
as the standard measure of growth“
Karen Lojeski, the research director for the IIIP
“Mission. Every great company has an enduring
mission. Our mission is to empower every person
and every organization on the planet to achieve
more. I’m proud to share that this is our new
official mission statement.”
Satya Nadella CEO Microsoft
“Systems of Record+Systems of
Engagement+Systems of Intelligence=Next
Generation of Enterprise Software”
Marc Benioff, CEO Salesforce
3. The productivity challenge
Businesses compete, not on the basis of how many
widgets they produce, but on the basis of innovation
Knowledge workers spend over 60% of their time
interacting in meetings, with email, through social
channels and in documents.
Workplace productivity remains a blind-spot for
leaders despite the fact that 70% of operating costs
are people costs.
Meanwhile, workers find it hard to know whether they
are effective or not. Annual reviews are on the way
out. Workers want objective and personalized
feedback
Office productivity platforms provide the tools through
which people interact, but do not help people
understand how to interact effectively or to measure
effectiveness
How do you get people interacting more effectively?
http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy
https://www.msd.govt.nz/documents/about-msd-and-our-work/about-
msd/structure/pmcoe/publications/measuring-productivity-in-the-office-workplace.docx
http://www.hcminst.com/files/OrgPlus_Total_Cost_Workforce_.pdf
http://www.shrm.org/hrdisciplines/employeerelations/articles/pages/performance-reviews-are-
dead.aspx
ITS ABOUT
WORKING
TOGETHER
EFFECTIVELY
4. Traditional productivity measures
• Businesses define their strategy and cascade contributions into team and personal
KPIs. This is useful for focus and alignment, but external factors impact outcomes
significantly, and results are measured too late to manage.
• Surveys based on perceptions (personal and 360) have proven simple and not
without merit, but lack quantitative backing to support and calibrate, nor lead to
obvious actions.
Descriptive analytics of historical data generated at work (including call rates, email
patterns, keystrokes) can help describe how the business is operating, but creates
more questions than answers. Critical non-digital activities are missed.
Task completion per cost can help manage bottom line, but not the quality of
output. This creates a busy workplace.
Quality measures are hard to gauge until the outcome is produced (retrospective)
and do not help manage resource optimization. Subject to organization impacts.
Engagement, sentiment, attrition, contribution, social influence can all shine a light
on one facet of productivity, but their actual link with productivity is not clear
KPIs
Self/peer review
Activity Monitoring
Task Efficiency
Output quality
Surrogates
6. OfficeSpark’s unique approach
WORKPLACE
BEHAVIOUR
EMPLOYEE
EXPERIENCE
DIGITAL
ENABLEMENT
Descriptive analytics is
one thing – changing
behavior is another.
Improved
Productivity
Quantitative
Analytics
Insight
embedded in
apps
Qualitative
Analytics
Employees
Enterprise
Our people are patent holders in analyzing
communication data to describe networked
organizations. We know that macro-level patterns
are interesting - but don’t lead to decisions or
tangible improvement.
7. Insight for the enterprise
“Do we have pockets of lost productivity – how do we fix
them?”
“Is this project in trouble?”
“Are we over or under resourced?”
”Are we achieving organizational change?”
“Is key talent at risk of leaving?”
“What does effective actually look like, and who is
modelling it?”
“I wonder whether our meetings should be
shorter/longer/smaller/larger/structured or looser”
“Did that training pay off?”
“Are certain business units struggling?”
Effectiveness
8. Insight for employees
“I’m tired of that pointless meeting and those
annoying emails”
“How do I succeed more often”
“I wonder if I’m guilty too? What am I doing that’s
working? Where and how can I lift my game?”
“It would be great to objectively set some goals and
see whether I’m actually achieving them – opinion
free”
“Is more email or more face to face actually better?”
“Am I doing this right?”
9. What’s the ROI?
$210 benefit per employee per month*
• Cut meeting waste by $80 per employee per month
• Reduction in email noise of $47 per employee per month
• Better quality interactions creating $83 per employee per
month
Doesn’t include risk management benefits
Based on $100k fully loaded cost of employee
• 5% decrease in wasted meeting time
• 10% reduction in only the pointless and confusing segment of emails
• 2% increase in average profit per employee from increase effectiveness
• Calculations available here
• *Not including other ancillary benefits such as increasing engagement and wellbeing
10. Getting started
Just sign up at officespark.com
There is nothing to install though if you like we have
an Office 365 add-in for greater integration in your
day-to-day work.
You wont have anything to pay, all you need to do is
set up an account
https://officespark.com
For enterprises you may want to start with
personal use to get a sense of how it all works.
If you want to get the benefits of an enterprise
contract simply get your administrator to contact
us at OfficeSpark.com
If you are an Office 365 customer then there is
nothing to install, your admin can enable all your
users within your account. Before you do, we
just need to configure your account and give
your administrator additional privileges.
If you are not on Office 365 you can still use the
Enterprise edition – we just need to talk you
through it
PERSONAL ENTERPRISE
11. OfficeSpark for meetings - available
INVITE
Simply add OfficeSpark as an
attendee whatever calendar you
are using
RUN
Use our app to manage the
meeting and gain deeper insight,
or simply collect invitation data
only
RATE
Attendees provide 1-5 star
effectiveness rating to get their
meeting summary. Optionally
provide deeper feedback.
REPORT
Merged qualitative and
quantitative analysis. Discover
how to improve. See data
enterprise-wide
12. Why analyze meetings
Genuine customer problem with standalone value
• There are 8 billion meetings per year within businesses in NAS
• Over 60% of attendees rate them as ineffective
• The loss to productivity is enormous (31 hours per month per employee on average)
• For some people (e.g. sales) meetings is what they do but we cant see what happens inside them
Common objection to analytics
• Experience has shown us that businesses usually say “all the important stuff happens face to face
and you cant measure that” – we want to remove that objection early
Wide application
• It has potential application for face to face team meetings, phone calls and video conferencing, one-
on-one and large team meetings, board meetings, sales calls and project meetings
A small number of possible competitors
• There are a number of ‘meeting apps’ that work like Evernote/Onenote – to help organize thoughts
during meetings. They don’t measure or advise on productivity.
13. OfficeSpark for email – in development
RATE
Use the Office365 Add-in to rate
a message you received
ADDITIONAL FEEDBACK
Provide deeper insight into the
clarity, purpose and necessity of
email
ANALYSE
Combine feedback with analysis
of text including grammar,
structure and sentiment
REPORT
Discover whether your messages
are cutting through and why.
Discover who is interacting
effectively. Measure improvements
across the business.
14. Why email
Huge volume and cost
• Despite predictions by the likes of Slack, everyone still uses email. Even if they switch away they will still
probably have some asynchronous text based method of collaboration that can be used effectively or not
• The average knowledge worker spends 30% of their day in email, of which 20% is handling irrelevant and
confusing messages.
Not just patterns
• Our previous work experience has shown utility of analyzing just the patterns of messaging. We followed this
path to satisfy low adoption of cloud email and a desire to have everything on premise. However analysis of the
text itself is more tangibly applied in the workplace.
• Interpret mood, sentiment, and clarity of messages in addition to their flow and lifecycle
• It adds additional functionality then over meetings and starts building a productivity platform
Harder but proven path
• Building algorithms for text analysis is proven but linking them to workplace effectiveness, and productizing
them is an innovative step that will be harder to emulate. It has typically been done in a sentiment and
marketing context.
• We’ve proven the data access path for individuals, have a workflow, and have a user experiece designed
15. OfficeSpark productivity intelligence
RECEIVE AN EMAIL TO
RATE YOUR DAY
Indicate your personal
effectiveness compared to history,
and what the limitations might be
OPTIONALLY REVEAL
MORE
Perceived basis for effectiveness
PERSONAL AND ORGANISATIONAL ANALYSIS
• OfficeSpark accesses cross channel data for analysis
• Understand what makes you achieve and what dynamics
contribute to lost productivity
• What is the level of productivity across the business, why is it the
way it is, learn how to improve it
16. Why cross-channel productivity
It’s the platform
• By measuring effectiveness and behavior across a wide spectrum of channels (digital and physical)
we get very close to productivity. Cross channel productivity becomes the unifying user experience
of each of our stand-alone apps.
• It collects up our email and meeting analysis into an overarching vehicle for insight
Aligns with productivity suites
• We create incentive for employees to utilize the full-range of applications available to them in their
productivity suite. This creates value in turn for the vendor
Potential to replace performance reviews
• Having numerous measures of effectiveness at individual and team level based on self assessment
and 360 reviews but backed by quantitative analysis of behavior may offer a new path to solving the
performance review conundrum. We don’t like them but what do we do instead?
17. Early adopter program
Early adopters invest time and provide important feedback to help us
intelligently solve their problems prior to commercial release.
We do everything we can to help early adopters in this process.
OfficeSpark for meetings is available for personal and enterprise use
Personal use is free and available to anyone
Enterprise use is managed and evaluated in the context of a trial
We offer support for enhancing meeting productivity through analysis of
Platform data (e.g. Outlook)
Extended data drawn from OfficeSpark for meetings (available as web app or
Office 365 plug-in)
1 month period for supported evaluation, customization and evaluation