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Top 10 Digital Workplace Patterns #SPSChiBurbs
This document discusses top digital workplace design patterns for driving effective communication and collaboration. It provides guidance on adoption strategies, artificial intelligence, intranets, integration, analytics, user experience, search, bots, and culture. Some key recommendations include developing an adoption roadmap, embracing automation through AI and bots, focusing on productivity quick wins, and encouraging an innovative culture.
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Top 10 Digital Workplace Patterns #SPSChiBurbs
- 1. Top 10 #DigitalWorkplace DesignPatterns Driving effective communication & collaboration across your organization By: Kanwal Khipple #spschiburbs
- 2. SPEAKER | AUTHOR| SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
- 3. Microsoft continues toinnovate with Office 365 https://roadmap.office.com OFFICE 365 ROADMAP
- 4. Not intranet re-designor some sort of social features A DIGITAL WORKPLACE IS NOT?
- 5. Important to understandthat a Digital Workplace is how people work today with technology driven change WHAT IS A DIGITAL WORKPLACE?
- 6. Every few yearsas orgs adopt the ones that provide a productivity quick win, they shift their attention to another set DIGITAL WORKPLACE PATTERNS
- 7. DIGITAL TRANSFORMATION Continuously improvingyour digital workplace will allow you to digitally transform your organization.
- 8. Letting employees usetechnology in the way they want WHY DIGITAL WORKPLACE MATTERS?
- 9. Top 10 #DigitalWorkplacepatterns ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 10. If you buildit, will they come? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 11. Figure out howpeople work today and visualize how they might work in the future. Then create guidance to show the users the journey… Urgency/TimeSensitivity Audience (Internal or External) Web Conferencing (GoToMeeting) Outlook E-Mail GoogleDrive PHP Intranet (“OurSpace”) Webinars (Go To Webinar) Legacy / Traditional DM System T:/ Drive Individual OrganizationalGroup Ad-hoc/LowUrgent/High P:/ Drive ftp (…) Web Conferencing (WebEx) Wiki System PPM System (Daptive) DropBox Box YouSendIt C:/ Drive Current State GUIDE USERS FROM WHERE THEY ARE… Delve Boards Office Video Urgency/TimeSensitivity Audience (Internal or External) Skype For Business Call IM Skype Presence Skype for Business Online Meetings Outlook E-Mail OneDrive for Business Team Site SharePoint Intranet Yammer Company Communications Yammer Groups Office 365 Groups Individual OrganizationalGroup Ad-hoc/LowUrgent/High Microsoft Teams Future State
- 12. Start with EnterpriseGuidance starts at the top. ORG GROUP INDIVIDUAL WHEN TO USE WHAT HAS MULTIPLE LEVELS…
- 13. Biggest investments/impact isat the individual level INDIVIDUAL GROUP ORG WHEN TO USE WHAT HAS MULTIPLE LEVELS…
- 14. Individual and groupcollaboration needs are diverse COLLABORATION ISN’T EASY
- 15. Strategy should bedefault collaboration apps plus bring- your-own-app (BYOA) strategy. GROWING COLLABORATION PARADOX COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
- 16. Scenarios Finding Someone WithA Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com PROVIDE GUIDANCE FOR COMMON SCENARIO
- 17. It goes intomuch greater depth and can be found at WhenToUseWhat.com DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER! Microsoft Teams Enterprise Guidance coming soon
- 18. Developing a roadmapfor adoption where we plan activities before launch, during launch and after launch is important. Plan and execute campaigns! PLANNING FOR ADOPTION May 2017 GUIDING UNDERSTANDING2 3 DRIVING INTEREST1 Baseline June 2017 June 2017 June 2017 Measure Impact Measure Continued Impact COMMITMENT
- 19. When each day’sYammer tip is posted by a member of the tip team it ensures that these tips come from different users which gets more people involved. PLANNING FOR TIPS…
- 20. Tips drive usersto take action, should be themed, should be pre-written before the start of the campaign, and should relate to challenges/contests. PLANNING FOR TIPS
- 21. The goal ofeach contest is to get the users to take an action (upload a profile picture, download a mobile app, etc.) and those actions should be connected to a tip or tips that had been shared (explaining how to do the action and its value). PLANNING FOR CONTESTS
- 22. Since you arealready doing a time boxed campaign consider providing targeted training sessions that are hands on and participatory. Even if you are performing training remotely if the group is small enough you can create exercises and track completion. PLANNING FOR TRAINING
- 23. Give you guidanceand recommendations to successfully plan and improve Office 365 adoption http://Office365Campaigns.com DOWNLOAD DRIVING OFFICE 365 ADOPTION WHITEPAPER
- 24. Rally the troopsand get them all behind a strategic vision ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 25. Digital Workplace strategyshould not be focused on one technology. PORTAL STRATEGY Digital Workplace Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
- 26. Digital Workshop strategyencapsulates all technology that employees use DEFINING THEMES
- 27. Communicate across theorganization using these pillars and align projects around these objectives DEFINE DIGITAL WORKPLACE OBJECTIVES
- 28. Planning out yourstrategy for Office 365 and how you will leverage specific features and functionalities BUILD A ROADMAP
- 29. Develop a strongdigital workplace vendor ecosystem to help you in your path to successful digital transformation WORK WITH THE BEST
- 30. Embrace automation asit’s the future of the workforce ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 31. Workflow solution tocreate workflows to get things done. Daniel has a great example of using Flow to manage a simple HR Leave Request process. LEVERAGE MICROSOFT FLOW
- 32. Tons of potentialin PowerApps with templates and shared apps across the organization or through communities. MICROSOFT POWERAPPS 2. Simple “list” tracking apps that can help coordinate things like assets, site visits, that you want a unique UI on. 1. Simple Mobile App experiences where you want to get employee feedback. 3. FAQs and resource guides for employees around products or processes.
- 33. Surfacing all theinteractions in a meaningful way within your network OFFICE 365 DELVE
- 34. Displaying content intelligentlyby leveraging machine learning INTEGRATE AI TRENDING DOCUMENTS
- 35. Better integration andimproved usability are driving change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 36. If it wasn’tobvious, Microsoft is leading with SharePoint
- 37. 70% of corporateintranets are developed on the Microsoft SharePoint platform SHAREPOINT IS THE ENTERPRISE INTRANET PLATFORM
- 38. There’s a provenset of activities that ensure success TIPS ON BUILDING SUCCESSFUL INTRANET • Be User Centric • Build Collaborative Culture • Improve Findability • Have Business Ownership • Create for re-use
- 39. Highlights • Give powerback to your users • Create experiences in mins
- 40. Highlights • Feature packed •Provides multilingual support
- 41. There are limitationswith each approach, so choose wisely CUSTOMIZE, BUILD OR BUY?
- 42. Give you guidanceand recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
- 43. Make integration simpledespite the complexity of your reality ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 44. Find simple opportunitiesto integrate other applications SIMPLE INTEGRATION SCENARIOS
- 45. Integration can becomplicated as organizations sometimes can not integrate with existing applications or are looking to move to another INTRANET REALITY COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
- 46. Group based chatcommunication and collaboration platform SLACK
- 47. Workspace Moments leveragesthe IBM Watson cognitive APIs to create a summary (questions, actions or decisions) of the posts IBM WORKSPACE
- 48. Chat-based workspace inMicrosoft Office 365, a hub for teamwork that is extensible and customizable for the information a team needs. Microsoft Teams
- 49. Team communication andcollaboration platform that brings together chat, voice calls, video meetings and file sharing CISCO SPARK
- 50. Employee satisfaction isnow the 3rd most used performance metrics by CIO. ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 51. Gives you abilityto view analytics and create interactive dashboards POWERBI
- 52. Office 365 hasa number of administrative reports, including a content pack for Power BI. OFFICE 365 REPORTS
- 53. Using the auditlog additional detail, insight, and information can be retrieved. PERSONAL ANALYTICS
- 54. Office 365 bringsinsights to users throughout the experience. SEARCH SCOPED ANALYTICS…
- 55. Office 365 bringsinsights to users throughout the experience. SITE SCOPED ANALYTICS…
- 56. Office 365 bringsinsights to users throughout the experience. SITE SCOPED ANALYTICS…
- 57. Office 365 bringsinsights to users throughout the experience. DOCUMENT SCOPED ANALYTICS…
- 58. Office 365 bringsinsights to users throughout the experience. VIDEO SCOPED ANALYTICS…
- 59. SharePoint has hadpopularity reporting for quite some time. POPULARITY TRENDS & ITEMS…
- 60. Webtrends captures thedata from SharePoint and Office 365 and reports on it with their own platform solution (SaaS). WEBTRENDS
- 61. Each vendor hastheir own unique offerings in terms of reports and actions. Intlock focuses a little more on driving user action and interaction, as well as analytics portals INTLOCK
- 62. Give you guidanceand recommendations to successfully measure & share the business impact and value of Office 365 http://Office365Metrics.com DOWNLOAD TO MEASURE BUSINESS IMPACT & ROI OF OFFICE 365 WHITEPAPER
- 63. Aims to havethe biggest impact on the bottom line ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 64. Simplify how peopleinteract with technologies to solve 1 need SERVICE DESIGN Search for People Edit Documents Read Announcements Search for Content
- 65. Leverage the newModern Experience and Office UI fabric as part of our new look and feel. MODERN EXPERIENCE
- 66. EMPLOYEE EXPERIENCE ISKEY TO A HIGH-PERFORMANCE WORKPLACE INCREASING EMPLOYEE ENGAGEMENT
- 67. Companies are notinnovating on search experience for users ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 68. Leverage and customizeSearch Refiners, Hover Panel Display Templates and Search Suggestions SHAREPOINT SEARCH FEATURES
- 69. Improve the searchexperience by delivering use-case based search results (people search, geo-location, custom data, etc.) USE CASE DRIVEN
- 70. Find ways tointegrate search results into the experience IMPROVE SEARCH EXPERIENCE
- 71. Simplify engagement toimprove employee satisfaction ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 72. Bots simplify theFAQ and todo experience BOTS
- 73. Microsoft Teams leveragesBots to educate your users BOT INTEGRATION
- 74. Get Cortana’s helpto schedule meetings CALENDAR.HELP
- 75. Hyperfish helps yourorganization complete your directory
- 76. Creating a Botfor answering FAQs http://bit.ly/2ntjf5x CREATE YOUR OWN FAQ BOT
- 77. Integrating Bots intoyour Digital Workplace Strategy https://www.slideshare.net/kkhipple/ BOT USE CASES
- 78. Productivity quick winsto be a catalyst for cultural change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 79. Failure is thecatalyst to innovation ENCOURAGE FAILURE
- 80. Great way toinstill that what you create might not be leveraged in the long term HACKATHON
- 81. Focus on productivityquick wins that deliver value in small amounts & gather feedback. Move to a portfolio model after a few successes BE AGILE AND ITERATE
- 82. Officevibe is anall-in-one employee survey platform that gives managers real-time insights. Officevibe
- 83. What #digitalworkplace patternsis your org investing into? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
- 84.
- 85. Never know whoyou will meet, make sure you network! NETWORKING
- 86. Thank You! Organizers, Sponsorsand You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING
Editor's Notes
- #2 Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.
- #5 It’s not a fancy re-naming of intranets It’s not about social networks, social or mobile intranets It’s not about social business or social enterprise
- #6 A digital workplace is not just a fancy re-branding of intranets. Providing a set of services or capabilities for the organization. – ClearBox Consulting Enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies. – Gartner Encompasses all the technologies people use to get work done in today’s workplace ... It ranges from your HR applications and core business applications to e-mail, instant messaging and enterprise social media tools and virtual meeting tools. – Deloitte
- #9 Break down the barriers between people, Workplaces, and technologies Empower their employees to be productive and creative wherever they are... IT is a catalyst for new ways of working, but Competitive advantage increasingly comes from letting employees use technology in the way they want to. Requires a business culture that puts people first Quote from Klaus Holse (Microsoft Western Europe VP)
- #15 Germans are very competitive and do not usually collaborate naturally, Germany - the culture in Germany values formality, neatness and strong work ethic. Typically very competitive so they do not usually collaborate naturally. Ghana – as a hierarchical society, people are given respect based on age, wisdom, experience, wealth or position. So they expect people that are leaders to make the decision for the entire group. Younger staff members will not challenge superiors. Abu Dhabi - Culture is very much mixed with religion in Abu Dhabi. Many of the rules that are followed are based on Islam. The rules regarding modesty and strong gender segregation. This does not help collaboration between genders. An example is having Emirati employees in a room and only women were allowed to attend. Much more structured than anywhere else. China - They place a high value on education and hard work. There is always a competitive drive to succeed. Very similar to the United States but it is considered impolite to question superiors. We need to break the silence mindset, once the interaction happens it will be incredibly valuable. Japan - culturally, Japanese users are more open to experimenting which leads to higher degrees of collaboration. Have seen much higher adoption rates
- #16 Application selection has not been as straightforward. Knowing when to use what is a common question many ask. allow users to bring in their own apps, without even asking, as long as they meet some minimum pre-defined requirements (security and data backup/privacy/protection usually top the list.) IT periodically audits what's in use, looking for issues and concerns, and helps users get support if they need it, but is otherwise relatively hands off to manage cost and complexity. Azure App Discovery can help with this
- #19 Achieve Committed Adoption 1. Driving Interest - Often initially comprised of early adoptions. These users may adopt & use new technology once they are aware of it or have an interest in the technology. ‘Did you know’ tips & pre-launch communication can accelerate this groups adoption. Use this group to share and influence others. 2. Guiding Understanding - Users need help understanding how to change. How can they use the technology? How should they use it? Help, coaching, how to tips, training, contests & challenges help this group of users the most. 3. Maximize & Realize Value - Users need to understand the value of changing. Sharing stories, benefits, contest winners, & business impact of the technology will be critical. Create a champions program. People learn best from others
- #29 Clear priorities Blueprint for the roles and relationships of each department (R&D, marketing, sales, customer support, manufacturing, HR and IT). Map out how various technologies will be exploited to raise engagement levels and support the transition to a digital business.
- #31 FUD around what automation might do to the workforce of the future. Major benefits to adopting supportive Cognitive based solutions Universal income
- #36 Organizations are finally waking up to the need to foster better integration and improved usability by connecting business applications together into a more collaborative and coherent digital workplace. Now a new twist is emerging.
- #51 Q: most used performance metrics by CIO? Employee satisfaction is now the 3rd most used performance metrics by CIO.
- #67 Traditional field worker Remote work at customer site Call headquarters on mobile phone and try to locate the right expert Describe to the expert what they are seeing Take a digital picture and send it to the expert either from mobile phone or PC Return to the field to follow the instructions from the expert over the phone Digital Workplace Field engineers sport wearables that stream real-time video back to the expert, so they can see what the field worker sees The field engineer receives real time instructions, hands-free, visually and audibly The expert provides guidance and data in real-time, so field engineers can make quick decisions providing enhanced productivity and service levels
- #68 For the last 20 years, finding people and content has been a constant frustration inside large organizations. There have been periodic improvements due to better technology, some understanding of content tagging and innovative search practice, but the story for most companies has been one of disappointment and annoyance.
- #79 Either organizations are not investing into their digital workplace or most employees are not even aware that digital transformation is happening in their organization.