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Susan Carragher – Head of Library Services June 2008 Observations on seaxes, white stilettos and libraries in Essex “ You can observe a lot just by watching” – Yogi Berra
[object Object],[object Object],[object Object],[object Object],[object Object],Essex County Council Corporate Context
passionate - about achieving results  •  leader  • can do, will do •  positive  • ambitious responsive - to customers’ needs  •  get the job done  • provide quality •  committed  • customer focus inspirational - and bold in thinking and solutions  •  enthusiastic • welcoming •  seize opportunities  • be bold  supportive - of others’ input and perspective, working as one  •  be proud • working as one •  value everyone • integrity  motivating - others and trusting them to deliver •  trust    • nurture talent  •  communicate  • celebrate
Library Coverage within Essex
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ I did not have three thousand pairs of shoes. I had one thousand and sixty” – Imelda Marcos
“ Let your dreams outgrow the shoes of your expectations” – Ryunosuke Satoro ,[object Object],[object Object],[object Object],[object Object],[object Object],Stock Library
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Walk a mile in my shoes is good advice” – Neil Kurshan
Building Dreams – Statement of Vision for the Built Resources of the Service ,[object Object],[object Object],[object Object],[object Object],[object Object],Chelmsford Library
Building Dreams – the Built Resource of our Service  ,[object Object],[object Object],[object Object],Colchester Library Basildon Library
Buildings and Branding ,[object Object],[object Object],Harwich Library
Saffron Walden - our newest refurbishment
Making it Happen – based on best practice from retail sector Witham Library Braintree Library ,[object Object],[object Object],[object Object],[object Object]
Making it Happen – Floor Walkers ,[object Object],[object Object],[object Object],[object Object],[object Object],Witham Library
[object Object],[object Object],RFID -Business Case
[object Object],[object Object],[object Object],[object Object],[object Object],RFID -Implementation Witham Library
[object Object],[object Object],[object Object],[object Object],[object Object],RFID -Evaluation
[object Object],[object Object],RFID -Learning Outcomes Chelmsford Library
Libraries as Front Door to Services ,[object Object],[object Object],[object Object],Loughton Library Witham Library
Chelmsford Library - 20 th  October 2007 3,456 people came to meet a Dalek What do the public think?
Thank You Questions? ,[object Object],[object Object],[object Object],[object Object],“ Is it time to go home yet?  I keep clicking these damn shoes, but nothing happens” – Robin Hecht

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Observations on seaxes, white stilettos and libraries in Essex

  • 1. Susan Carragher – Head of Library Services June 2008 Observations on seaxes, white stilettos and libraries in Essex “ You can observe a lot just by watching” – Yogi Berra
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  • 3. passionate - about achieving results • leader • can do, will do • positive • ambitious responsive - to customers’ needs • get the job done • provide quality • committed • customer focus inspirational - and bold in thinking and solutions • enthusiastic • welcoming • seize opportunities • be bold supportive - of others’ input and perspective, working as one • be proud • working as one • value everyone • integrity motivating - others and trusting them to deliver • trust • nurture talent • communicate • celebrate
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  • 11. Saffron Walden - our newest refurbishment
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  • 19. Chelmsford Library - 20 th October 2007 3,456 people came to meet a Dalek What do the public think?
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