The document discusses introducing Edge benchmarks to libraries to assess and improve their public access technology services. It provides 14 sample benchmarks in categories like community value, engagement, and organizational management. The benchmarks focus on areas like training, digital content access, education support, and technology planning. TechSoup's role is to provide content and training to help libraries implement the voluntary online assessment. Successful libraries highlighted are not afraid to fail when trying new things, seek partnerships, and get out into their communities to understand needs. The document encourages libraries to use the benchmarks and resources to demonstrate value to decision makers.