KPI: Keeping Purposeful Intelligence. CSE Event Cardiff Nov 2013.jamiesoh
This document provides an overview of Edge Hill University's Learning Services department and their project to develop key performance indicators (KPIs). It discusses:
- Learning Services' journey from statistical monitoring to developing KPIs to measure impact and inform decision making.
- The objectives and outputs of their MIDAS project to define management information, audit current practice, and develop recommendations.
- Their process for defining KPIs based on core values and success factors, and examples of the KPIs they developed for public reporting and service planning.
A description of Essex Public Libraries, including new refurbishments, RFID implementation and other initiatives. Presented by Susan Carragher at the CILIPS Centenary Conference on 4 Jun 2008.
The document discusses the importance of assessment in libraries. It defines assessment as evaluating the importance, size, or value of operations in order to make data-driven decisions and improve customer service. A culture of assessment relies on analyzing facts and research to deliver optimal services. Reasons to assess include learning user needs, investigating new services, allocating resources, and accountability. Effective assessment requires leadership, customer-focused staff, and collecting meaningful data. The document also provides examples of assessment tools and positions such as the assessment librarian role.
The document outlines the agenda and goals for a planning workshop to re-envision library services for the next 5-10 years. It discusses benchmarking current performance against standards, findings from the benchmarks, the importance of data collection and reporting, and quality service to customers. The workshop aims to generate ideas, encourage collaboration and begin documenting a new strategic plan through group discussions on key topics like extensions, information, collections, and service quality.
This document discusses developing a culture of assessment in academic libraries. It defines assessment as a process to understand user needs and evaluate how well the library supports those needs to improve services. The key aspects of a culture of assessment are that decisions are based on research and facts, and services are planned and delivered to maximize positive outcomes. The document recommends libraries develop assessment skills among staff, ensure assessment aligns with institutional goals, and use assessment data in decision-making to improve practices and participate in campus-wide evaluation. It provides examples of factors that can facilitate or hinder developing such a culture, and suggests libraries implement both broad assessments and local team-based assessments as part of moving forward to create a culture of assessment.
This document discusses the role of assessment librarians and the importance of assessment in libraries. It defines assessment as evaluating the importance, size, or value of operations in order to improve customer service. An assessment librarian understands libraries, advocates for customers, is passionate about quality service and assessment, and analyzes and interprets data to advise staff on projects and coordinate assessment efforts. Effective assessment requires library leadership, a customer-centered approach, and turning results into actionable changes.
This document outlines steps for managing an archive service, including defining roles, organizational context and planning, developing mission statements and objectives, project management, policies, surveying resources like staff, budget, facilities, and archives. It also summarizes a case study on archive administration management in a Jakarta tax consultant office, finding they use a centralized system but face obstacles like the long process to find archives, lack of archiving knowledge, and inadequate space.
This document discusses the changing environment for academic libraries and the need to demonstrate their value through various metrics and measures. It emphasizes measuring outcomes and impacts that are linked to the institutional strategic plan, such as student success, research productivity, and teaching and learning support. Both input/activity measures (e.g. collections, usage) and outcome/impact measures (e.g. student retention, GPA, quality assessments) are recommended. The challenges of collecting useful data and setting realistic expectations are also addressed.
KPI: Keeping Purposeful Intelligence. CSE Event Cardiff Nov 2013.jamiesoh
This document provides an overview of Edge Hill University's Learning Services department and their project to develop key performance indicators (KPIs). It discusses:
- Learning Services' journey from statistical monitoring to developing KPIs to measure impact and inform decision making.
- The objectives and outputs of their MIDAS project to define management information, audit current practice, and develop recommendations.
- Their process for defining KPIs based on core values and success factors, and examples of the KPIs they developed for public reporting and service planning.
A description of Essex Public Libraries, including new refurbishments, RFID implementation and other initiatives. Presented by Susan Carragher at the CILIPS Centenary Conference on 4 Jun 2008.
The document discusses the importance of assessment in libraries. It defines assessment as evaluating the importance, size, or value of operations in order to make data-driven decisions and improve customer service. A culture of assessment relies on analyzing facts and research to deliver optimal services. Reasons to assess include learning user needs, investigating new services, allocating resources, and accountability. Effective assessment requires leadership, customer-focused staff, and collecting meaningful data. The document also provides examples of assessment tools and positions such as the assessment librarian role.
The document outlines the agenda and goals for a planning workshop to re-envision library services for the next 5-10 years. It discusses benchmarking current performance against standards, findings from the benchmarks, the importance of data collection and reporting, and quality service to customers. The workshop aims to generate ideas, encourage collaboration and begin documenting a new strategic plan through group discussions on key topics like extensions, information, collections, and service quality.
This document discusses developing a culture of assessment in academic libraries. It defines assessment as a process to understand user needs and evaluate how well the library supports those needs to improve services. The key aspects of a culture of assessment are that decisions are based on research and facts, and services are planned and delivered to maximize positive outcomes. The document recommends libraries develop assessment skills among staff, ensure assessment aligns with institutional goals, and use assessment data in decision-making to improve practices and participate in campus-wide evaluation. It provides examples of factors that can facilitate or hinder developing such a culture, and suggests libraries implement both broad assessments and local team-based assessments as part of moving forward to create a culture of assessment.
This document discusses the role of assessment librarians and the importance of assessment in libraries. It defines assessment as evaluating the importance, size, or value of operations in order to improve customer service. An assessment librarian understands libraries, advocates for customers, is passionate about quality service and assessment, and analyzes and interprets data to advise staff on projects and coordinate assessment efforts. Effective assessment requires library leadership, a customer-centered approach, and turning results into actionable changes.
This document outlines steps for managing an archive service, including defining roles, organizational context and planning, developing mission statements and objectives, project management, policies, surveying resources like staff, budget, facilities, and archives. It also summarizes a case study on archive administration management in a Jakarta tax consultant office, finding they use a centralized system but face obstacles like the long process to find archives, lack of archiving knowledge, and inadequate space.
This document discusses the changing environment for academic libraries and the need to demonstrate their value through various metrics and measures. It emphasizes measuring outcomes and impacts that are linked to the institutional strategic plan, such as student success, research productivity, and teaching and learning support. Both input/activity measures (e.g. collections, usage) and outcome/impact measures (e.g. student retention, GPA, quality assessments) are recommended. The challenges of collecting useful data and setting realistic expectations are also addressed.
Cost-per-use vs. hours-per-report: usage data collection and the value of sta...NASIG
Cost-per-use for electronic journals has become a common standard for judging the value of individual titles, but the reports needed to make such judgments can be complex to create. Different options exist for collecting, collating and reporting the necessary data. This session will look at the costs estimated for the in-house process followed at the University of Mississippi, and how those costs in personnel time compared to pricing from outside vendors. It will also report on a survey of other libraries that use outside vendors to judge the perceived value of those services.
The survey data reported in the presentation is available upon request from the presenter.
Presenter:
Christina Torbert
Head of Continuing Resources, University of Mississippi
ctorbert@olemiss.edu
The document summarizes a school board work session on process improvement and Lean methodology. It provides an overview of Lean, which aims to minimize waste and non-value-added work. Lean relies on 5 key principles: defining value from the customer perspective, understanding existing processes, standardizing efficient processes, producing only to meet demand, and continuously seeking improvement. The document identifies 7 types of waste that Lean helps reduce, such as overproduction, waiting, defects, and underutilized staff. It gives examples and symptoms of each waste type. The goal of Lean is to accelerate process improvement through engaging staff and data-driven problem solving.
Library Evaluations: Community Involvement, On-going Improvement, Results! jamzak
The document provides guidance on conducting library evaluations to assess performance and identify areas for improvement. It recommends evaluating both quantitative metrics like circulation as well as qualitative factors from an exterior evaluation of the building to an analysis of youth services and policies. The evaluation should involve stakeholders and have clear objectives and goals set by the librarian and board. Findings should then be analyzed, an action plan created, and improvements implemented to enhance the library.
This document discusses the importance of libraries using data and metrics to inform decision making and communicate their value. It notes that while librarians are good at collecting statistics, they often lack the ability or willingness to analyze, interpret, and apply the data. Without using data to take action or inform strategies, it has little value beyond justifying budgets. The document provides examples of how libraries can select peer institutions for benchmarking, analyze trends over time, and use multiple data sets to understand user needs and behaviors. It emphasizes telling "stories" combined with data ("Stories + Stats") to communicate effectively with stakeholders.
The experience of the Private Academic Library Network of Indiana implementing cloud based next gen ILS system WMS, including the selection process and change management work.
Tools, People & Processes: Managing Change HolisticallyRene Erlandson
This presentation was given by Rene J. Erlandson and Rob Ross at the 2013 Charleston Conference. Managing technology change is more than migrating to new systems and changing workflows and processes. Often the human aspect of technology change is overlooked. This session highlighted key strategies for successfully managing all aspects of change.
Diane Bilow has over 15 years of experience in supply chain management, inventory control, and warehouse management. She has a proven track record of implementing process improvements that have resulted in measurable reductions in inventory levels, inventory inaccuracies, inventory discrepancies, warehouse headcount, and scrap costs. She has also improved customer delivery performance and developed global purchasing strategies resulting in millions of dollars in cost savings. Her strengths include supply chain management, operations, lean manufacturing, and leadership.
Making Change, Increasing Value: Reorganizing Your Access Services DepartmentTimothy Hackman
Presentation at Access Services Conference 2016 by University of Maryland Libraries staff Timothy Hackman, Paula Greenwell, James Spring, and Hilary Thompson
The document discusses the British Library's implementation of a roving reference service to provide assistance to library patrons. Some key points:
- Roving reference staff walk around the library to proactively help patrons rather than waiting at a service desk. This improves accessibility and response times.
- An initial pilot program was successful, so the library expanded the roving service and provided additional training to reference staff.
- Implementing the roving service required assessing patron needs, benchmarking other libraries, addressing challenges like staffing needs, and making the business case for ongoing support.
- The roving model enhances collaborative work between library departments and allows staff to engage patrons throughout the physical library spaces.
In a time of ever increasing physical collection space shortages and rapidly evolving higher education institutions, a holistic understanding of the collection lifecycle as well as a strategic approach to collection development and retention as well as stakeholder engagement is needed. Some struggle with what materials to withdraw, especially if there is faculty opposition and how to move forward collaboratively. Leveraging the experience of leading the local culture shift in a large Association of Research Library, the principles, policies and methods required to shift mental models towards what must be retained, facilitating withdrawal decisions, and connecting collection development with ongoing collection management will be explored.
Audience members will leave with:
• An understanding of why collection lifecycle management may be beneficial
• key questions to ask themselves and colleagues when wanting to shift to collection lifecycle management
• an understanding of how existing policies and high-level workflows feed into the collection lifecycle management approach
• an understanding of the practical aspects of implementation,
• a link to a toolkit with policy templates, guides on collection evaluation and stakeholder engagement.
Moving to a More Proactive Recruiting Model with TalemetryTalemetry
View the full presentation here: https://youtu.be/K22C3kbQ0-c
Moving to a more proactive recruiting model touches all aspects of your talent acquisition efforts. It requires a game plan based on a long term view of the recruiting process.
Talemetry Director of Talent Sourcing and Marketing Solutions Stephen Schwander and VP Marketing Ian Alexander discuss:
- What is proactive recruiting
- Why it’s important
- Impediments to change
- Key practices for proactive recruiting success
Optimization of ILL Student Employees and Resources through Departmental Cons...davidhketchum
Having merged their Circulation and Interlibrary Loan units, presenters will discuss how and why they combined their student work forces into a single group. The results will be discussed in regards to the number of personnel, materials processed, and the financial considerations. Additional discussion will review how these have impacted services, cost savings, and their influence on future performance goals. Presentation by Joyce Melvin & Michael Straatmann
1. INTRODUCTION TO OPERATIONS MANAGEMENT.pptxIvanIISeballos
The document provides an overview of operations management. It discusses the three major business functions of marketing, operations, and finance. It defines operations management as the management of systems or processes that create goods and/or provide services. Key aspects of operations management discussed include value-added, process management, supply chain management, variations in processes, and quantitative and qualitative decision-making approaches. The document also outlines how operations management has evolved with developments like e-commerce, Six Sigma, agility, and lean systems.
This document provides an overview of quality improvement (QI) concepts and tools. It discusses the key dimensions of healthcare quality and defines QI. The QI journey is summarized as building willingness for change, understanding the current system, developing aims and change ideas, testing changes using the PDSA cycle, implementing successful changes, and spreading changes. Popular QI tools introduced include driver diagrams, process mapping, the Model for Improvement, statistical process control charts, and Plan-Do-Study-Act cycles. Tips for successful QI projects emphasize clear aims, manageable scope, leadership, engagement, data, measures, and sharing learning.
The document provides an introduction to archive service accreditation in the United Kingdom. It discusses the aims of archive service accreditation, including understanding the accreditation standard, process, and benefits. It also summarizes the key components of the accreditation standard, including the three modules on organizational health, collections, and stakeholders. The presentation encourages archive services to consider how accreditation can help with planning, performance, visibility, and sustainability.
This document discusses using HMIS data to support program improvement. It provides an example from the Secure Jobs statewide pilot program in Connecticut. The summary discusses developing customized HMIS reports for Secure Jobs, an iterative process of improving the report and data quality over time, and using the data for program improvement at both the regional and statewide levels through meetings, reports, and an advisory committee.
Accreditation introduction workshop slides - updated 2017 with timescalesMelinda Haunton
The document provides an introduction to archive service accreditation in the UK. It outlines the aims and benefits of the accreditation scheme, which includes improving the viability and visibility of UK archives. It describes the three modules that make up the accreditation standard: organizational health, collections, and stakeholders. It explains key aspects of the accreditation process such as eligibility, scalability, guidance and support, assessment, and maintaining accreditation status. The document aims to help participants understand the role and potential value of the accreditation scheme.
Use it or lose it : evidence based librarianship and resource management in r...UCD Library
This document discusses how the UCD Library used an evidence-based approach to make budget cuts to subscriptions during a time of recession. Key points:
1. The library faced a 12% budget cut and 10% reduction in subscriptions. They gathered quantitative usage data and rolled out a decision-making tool to help staff make evidence-based cancellation decisions.
2. For the Business and Law Library service, the question was not whether to cancel but how to assist schools. They identified duplicative titles and provided transparency around proposed cancellations to promote discussion with academics.
3. The process built skills in using management information systems, created frameworks for future projects, and improved school-library relationships while highlighting existing resources.
This document discusses special collections and equipment in libraries. It provides information on purchasing, displaying, and using equipment for academic research and lessons. It also defines and describes realia, which are three-dimensional objects from real life used in libraries and education. Realia can include coins, textiles, artifacts, tools, and more. The document outlines cataloging rules and fields for describing realia and other three-dimensional artifacts.
Cost-per-use vs. hours-per-report: usage data collection and the value of sta...NASIG
Cost-per-use for electronic journals has become a common standard for judging the value of individual titles, but the reports needed to make such judgments can be complex to create. Different options exist for collecting, collating and reporting the necessary data. This session will look at the costs estimated for the in-house process followed at the University of Mississippi, and how those costs in personnel time compared to pricing from outside vendors. It will also report on a survey of other libraries that use outside vendors to judge the perceived value of those services.
The survey data reported in the presentation is available upon request from the presenter.
Presenter:
Christina Torbert
Head of Continuing Resources, University of Mississippi
ctorbert@olemiss.edu
The document summarizes a school board work session on process improvement and Lean methodology. It provides an overview of Lean, which aims to minimize waste and non-value-added work. Lean relies on 5 key principles: defining value from the customer perspective, understanding existing processes, standardizing efficient processes, producing only to meet demand, and continuously seeking improvement. The document identifies 7 types of waste that Lean helps reduce, such as overproduction, waiting, defects, and underutilized staff. It gives examples and symptoms of each waste type. The goal of Lean is to accelerate process improvement through engaging staff and data-driven problem solving.
Library Evaluations: Community Involvement, On-going Improvement, Results! jamzak
The document provides guidance on conducting library evaluations to assess performance and identify areas for improvement. It recommends evaluating both quantitative metrics like circulation as well as qualitative factors from an exterior evaluation of the building to an analysis of youth services and policies. The evaluation should involve stakeholders and have clear objectives and goals set by the librarian and board. Findings should then be analyzed, an action plan created, and improvements implemented to enhance the library.
This document discusses the importance of libraries using data and metrics to inform decision making and communicate their value. It notes that while librarians are good at collecting statistics, they often lack the ability or willingness to analyze, interpret, and apply the data. Without using data to take action or inform strategies, it has little value beyond justifying budgets. The document provides examples of how libraries can select peer institutions for benchmarking, analyze trends over time, and use multiple data sets to understand user needs and behaviors. It emphasizes telling "stories" combined with data ("Stories + Stats") to communicate effectively with stakeholders.
The experience of the Private Academic Library Network of Indiana implementing cloud based next gen ILS system WMS, including the selection process and change management work.
Tools, People & Processes: Managing Change HolisticallyRene Erlandson
This presentation was given by Rene J. Erlandson and Rob Ross at the 2013 Charleston Conference. Managing technology change is more than migrating to new systems and changing workflows and processes. Often the human aspect of technology change is overlooked. This session highlighted key strategies for successfully managing all aspects of change.
Diane Bilow has over 15 years of experience in supply chain management, inventory control, and warehouse management. She has a proven track record of implementing process improvements that have resulted in measurable reductions in inventory levels, inventory inaccuracies, inventory discrepancies, warehouse headcount, and scrap costs. She has also improved customer delivery performance and developed global purchasing strategies resulting in millions of dollars in cost savings. Her strengths include supply chain management, operations, lean manufacturing, and leadership.
Making Change, Increasing Value: Reorganizing Your Access Services DepartmentTimothy Hackman
Presentation at Access Services Conference 2016 by University of Maryland Libraries staff Timothy Hackman, Paula Greenwell, James Spring, and Hilary Thompson
The document discusses the British Library's implementation of a roving reference service to provide assistance to library patrons. Some key points:
- Roving reference staff walk around the library to proactively help patrons rather than waiting at a service desk. This improves accessibility and response times.
- An initial pilot program was successful, so the library expanded the roving service and provided additional training to reference staff.
- Implementing the roving service required assessing patron needs, benchmarking other libraries, addressing challenges like staffing needs, and making the business case for ongoing support.
- The roving model enhances collaborative work between library departments and allows staff to engage patrons throughout the physical library spaces.
In a time of ever increasing physical collection space shortages and rapidly evolving higher education institutions, a holistic understanding of the collection lifecycle as well as a strategic approach to collection development and retention as well as stakeholder engagement is needed. Some struggle with what materials to withdraw, especially if there is faculty opposition and how to move forward collaboratively. Leveraging the experience of leading the local culture shift in a large Association of Research Library, the principles, policies and methods required to shift mental models towards what must be retained, facilitating withdrawal decisions, and connecting collection development with ongoing collection management will be explored.
Audience members will leave with:
• An understanding of why collection lifecycle management may be beneficial
• key questions to ask themselves and colleagues when wanting to shift to collection lifecycle management
• an understanding of how existing policies and high-level workflows feed into the collection lifecycle management approach
• an understanding of the practical aspects of implementation,
• a link to a toolkit with policy templates, guides on collection evaluation and stakeholder engagement.
Moving to a More Proactive Recruiting Model with TalemetryTalemetry
View the full presentation here: https://youtu.be/K22C3kbQ0-c
Moving to a more proactive recruiting model touches all aspects of your talent acquisition efforts. It requires a game plan based on a long term view of the recruiting process.
Talemetry Director of Talent Sourcing and Marketing Solutions Stephen Schwander and VP Marketing Ian Alexander discuss:
- What is proactive recruiting
- Why it’s important
- Impediments to change
- Key practices for proactive recruiting success
Optimization of ILL Student Employees and Resources through Departmental Cons...davidhketchum
Having merged their Circulation and Interlibrary Loan units, presenters will discuss how and why they combined their student work forces into a single group. The results will be discussed in regards to the number of personnel, materials processed, and the financial considerations. Additional discussion will review how these have impacted services, cost savings, and their influence on future performance goals. Presentation by Joyce Melvin & Michael Straatmann
1. INTRODUCTION TO OPERATIONS MANAGEMENT.pptxIvanIISeballos
The document provides an overview of operations management. It discusses the three major business functions of marketing, operations, and finance. It defines operations management as the management of systems or processes that create goods and/or provide services. Key aspects of operations management discussed include value-added, process management, supply chain management, variations in processes, and quantitative and qualitative decision-making approaches. The document also outlines how operations management has evolved with developments like e-commerce, Six Sigma, agility, and lean systems.
This document provides an overview of quality improvement (QI) concepts and tools. It discusses the key dimensions of healthcare quality and defines QI. The QI journey is summarized as building willingness for change, understanding the current system, developing aims and change ideas, testing changes using the PDSA cycle, implementing successful changes, and spreading changes. Popular QI tools introduced include driver diagrams, process mapping, the Model for Improvement, statistical process control charts, and Plan-Do-Study-Act cycles. Tips for successful QI projects emphasize clear aims, manageable scope, leadership, engagement, data, measures, and sharing learning.
The document provides an introduction to archive service accreditation in the United Kingdom. It discusses the aims of archive service accreditation, including understanding the accreditation standard, process, and benefits. It also summarizes the key components of the accreditation standard, including the three modules on organizational health, collections, and stakeholders. The presentation encourages archive services to consider how accreditation can help with planning, performance, visibility, and sustainability.
This document discusses using HMIS data to support program improvement. It provides an example from the Secure Jobs statewide pilot program in Connecticut. The summary discusses developing customized HMIS reports for Secure Jobs, an iterative process of improving the report and data quality over time, and using the data for program improvement at both the regional and statewide levels through meetings, reports, and an advisory committee.
Accreditation introduction workshop slides - updated 2017 with timescalesMelinda Haunton
The document provides an introduction to archive service accreditation in the UK. It outlines the aims and benefits of the accreditation scheme, which includes improving the viability and visibility of UK archives. It describes the three modules that make up the accreditation standard: organizational health, collections, and stakeholders. It explains key aspects of the accreditation process such as eligibility, scalability, guidance and support, assessment, and maintaining accreditation status. The document aims to help participants understand the role and potential value of the accreditation scheme.
Use it or lose it : evidence based librarianship and resource management in r...UCD Library
This document discusses how the UCD Library used an evidence-based approach to make budget cuts to subscriptions during a time of recession. Key points:
1. The library faced a 12% budget cut and 10% reduction in subscriptions. They gathered quantitative usage data and rolled out a decision-making tool to help staff make evidence-based cancellation decisions.
2. For the Business and Law Library service, the question was not whether to cancel but how to assist schools. They identified duplicative titles and provided transparency around proposed cancellations to promote discussion with academics.
3. The process built skills in using management information systems, created frameworks for future projects, and improved school-library relationships while highlighting existing resources.
Similar to Increasing Effectiveness in Technical Services for Public Libraries (20)
This document discusses special collections and equipment in libraries. It provides information on purchasing, displaying, and using equipment for academic research and lessons. It also defines and describes realia, which are three-dimensional objects from real life used in libraries and education. Realia can include coins, textiles, artifacts, tools, and more. The document outlines cataloging rules and fields for describing realia and other three-dimensional artifacts.
The document discusses implementing a better object model for digital serials in a discovery environment. It describes how serial titles were previously described by MARC records with individual issues linked as electronic resources, which did not allow for identifying or sorting issues. The new model places serials and individual issues in a hierarchical collection/item structure, with MODS records containing label and sort fields to identify each issue. It required planning metadata requirements and bulk updating of MARC records to link to the new digital object identifiers and include the additional issue description fields.
The document summarizes efforts to increase access to the collections at the Niebyl-Proctor Marxist Library through cataloging leftist monograph collections. It discusses the library's mission and history. Tools used include an open-source integrated library system (Koha), WordPress, and CiviCRM. Fundraising efforts like letter mailings and email campaigns are mentioned. Projects include cataloging training, assigning subject headings, and recruiting volunteers and interns. The overall goal is to make the library's leftist materials more accessible to researchers.
This document summarizes a lightning talk on automating the troubleshooting of access issues for online library resources. It describes a common problem where off-campus users are denied access because their web browser caches an unauthorized IP address from their first visit without using a VPN. The talk proposes capturing users' IP addresses in ticket requests, checking if they are on or off campus, and providing automated responses that guide off-campus users to clear their cache and use a VPN to gain authorized access. This could help educate users and provide support outside of business hours by personalizing responses based on IP address location.
The document proposes a new workflow for cataloging and acquisitions at the Robert Crown Law Library to increase access and effectiveness. The workflow aims to improve operations through enhancing metadata of records and triaging acquisitions responsibilities. It also seeks to improve services by providing access to diverse legal collections, and expediting faculty requests and course reserves through increased efficiency. The proposal will require documentation, training, and setting priorities to implement the new workflow.
Sonoma County Library is unusual among public libraries in managing extensive special collections of photographs, rare books, wine-related materials, and local historic items. These materials are housed in several locations and represent only some of the library’s many hidden collections. We began digitizing and making photographs available online from the late 1990s to the mid-2000s with minimal metadata; today we leverage outsourcing and partnerships to bring over 40,000 digitized items with extensive metadata to the Web. Encouraging statistics show worldwide viewing and great local interest, yet many challenges remain: prioritizing collections, choosing platforms, developing standards-based workflows, preserving the digital and physical objects, developing and maintaining partnerships, and many more.
In addition to describing the ways we are addressing these challenges, we will also illustrate a particular case—an ongoing project of the Sonoma County Wine Library. Beginning as a clippings file decades ago, the current manifestation of the International Wine Research Database (IWRDB) resides at iwrdb.org. A recent grant awarded to the Wine Library offered the chance to upgrade the raw data and the search interface, and the project remains an exciting opportunity for potentially bringing together staff and researchers from wine libraries in the US and abroad.
Libraries, archives and museums generally share a commitment to provide access to collections information, yet we often struggle for time and resources to fully catalog, digitize, and publish our data. By working in partnership with community experts and other institutions, we have a better shot at reaching a broader public and improving the metadata and digital assets associated with our collections. Collaborative approaches to collections care and access—such as crowdsourcing metadata, volunteer-led digitization, and participation in aggregated sites like the Digital Public Library of America—can open up opportunities, but may require us to rethink our standard modes of operation and to shift perspective—from that of an isolated and distinct facility to one experiencing membership in a global community of institutions, community experts, and end users.
This talk will consider various strategies for “opening” collections processing, as well as access, using case examples from the Harold O’Neal film collection at the GLBT Historical Society, and Andrew J. Russell’s glass plate negatives documenting the construction of the transcontinental railroad, at the Oakland Museum of California.
Reflecting on both successes and failures, and her experience as a beta-test site leader and advisory board, consortia products review and license review and standards-committee member, Linda will offer strategies for being heard and solving problems. Which committees save you time? Are trouble-tickets the path to knowledge-base improvements? Is the Customer Services Representative visit an inside track to the Product Development Team? Is beta-testing worth the time commitment? Are conferences more than presentations and tchotchkes? Using examples from a variety of publishers, vendors, products, conferences and committees, Linda will offer a multi-pronged attack utilizing cross-departmental efforts to tackle knowledge-base errors, interface shortcomings, authentication failures, and feature loss. Universal accessibility and mobile availability will be explored as case studies in using license negotiation, consortia, trials and testing to pressure vendors to create products for our users.
A graduate from the University of California, Berkeley, MLIS program in 1984, Linda Wobbe has worked in diverse public and academic libraries along the West Coast, and currently serves as the Head of Collection Management at Saint Albert Hall Library, Saint Mary’s College of California. As Head of Collection Management, Linda coordinates Collection Development, and manages Acquisitions, Electronic Resources, Periodicals and Processing functions. Linda is active in SCELC, the Statewide California Electronic Library Consortium, serving on the Product Review and License Review Committees; and NCCPL, the Northern California Consortium of Psychology Libraries. She is on the Steering Committee for NISO's SERU alternative to electronic resource licensing, and is a member of EBSCO's Advisory Board.
For many libraries, an institutional repository is an online archive to collect, preserve, and make accessible the intellectual output of an institution. For a growing bloc, the goal is to go further, beyond knowledge preservation to knowledge creation. These libraries are using their repositories to provide faculty with a proven publishing option by facilitating the production and distribution of original content often too niche for traditional publishers.
How do metadata librarians sift the incoming metadata with these different goals in mind? How do they optimize content for discovery in a wide range of resources such as online catalogs, external research databases, and major search engines? For a library that is also providing publishing services, what additional steps are necessary?
As the provider of Digital Commons, a repository and publishing platform for over 350 institutions, bepress has first-hand experience with these topics, and our consultants advise regularly on best practices for collecting, publishing, distributing, and archiving content. This presentation is intended for library professionals, whether their goal is to collect previously published works or to go further into library-led publishing. After an overview of common sources and destinations for metadata, attendees will come away with a set of considerations for streamlining workflows and optimizing content for discovery and distribution in major venues.
Eli Windchy is the VP, Consulting Services at bepress which provides software and services to the scholarly community. She received a Master's in Archaeology from University of Virginia, taught organic gardening, and for the last ten years has also been getting dirty with the metadata of Digital Commons repositories. She co-directs courses in institutional repository management and publishing, and she enjoys addressing the challenges of interoperability and scholarly communication.
Most archivists work, and for the foreseeable future will continue to work, in hybrid environments where analog and digital coexist and where the perception and treatment of one is informed and sometimes limited by the existence of the other. Analog collections are rendered in digital surrogates surrounded and supported by standardized digital metadata. Born-digital materials can be sorted and placed into desktop “folders” in an act that models familiar behavior with analog material and provides a comforting illusion of physicality. This presentation will look at how the mingling of analog and digital systems in the 21st-century archival institution affects, for better or worse, the perceptions and decisions of archivists working on the 20th-century paper backlog. Is the rapidly growing presence of digital systems in analog archival processing causing us to lose our (paper) minds? If so, does it matter?
Lara Michels is an archivist currently working on the “quick kills” project to increase access to the paper manuscripts backlog of the Bancroft Library. She is also an historian with a PhD from Brandeis University.
The Digital Public Library of America (DPLA) is an ambitious project conceived around the idea of a shared, national, digital repository. The resource would bring together the aggregated metadata of millions of publically accessible digital objects to the public. Working with eight pilot aggregators, the DPLA is ambitiously working towards a public launch in Spring 2013. The creation of the DPLA will result in the development of one of the largest repositories of free and CC0-licensed bibliographic metadata for digital content. This bibliographic data will provide researchers and library developers the opportunity to explore data mining, relationship building and experiment with linked data concepts. The DPLA represents a next step for libraries looking to move beyond their own walls and venture into the world of truly collaborative collections building. Terry Reese is the Gray Family Chair for Innovative Library Services at Oregon State University (OSU). He is the author of a number of metadata related software packages and libraries like MarcEdit, a MARC/XML metadata software suite and the C# OAI Harvesting package. He has published a number of works on digital libraries and library metadata issues, including co-authoring a book with Kyle Banerjee entitled, Building Digital Libraries: a how-to-do-it manual.
At the University of California, Davis, special collections cataloging is mainstreamed within a comprehensive cataloging department. In recent years, bibliographic access has been provided for materials that had been uncataloged and "hidden" for decades. Through cataloging efforts at the local level, original bibliographic records have been added to OCLC WorldCat, the University of California's Melvyl, and the ESTC (English Short Title Catalog). As a result of catalogers' virtual travel beyond the library's walls, hidden collections can be made accessible beyond the library's physical boundaries. Specific examples of calculated online searches, as well as serendipitous discoveries, will be presented within a broader context of providing access to collections "hidden" within the physical walls of a physical library, with the intent of suggesting best practices that could be adapted by other catalogers for other libraries. Elaine Franco is Principal Cataloger for monographs in the Cataloging & Metadata Services Department, UC Davis Library. She currently serves on the Advisory Board of the California Library Association Technical Services Interest Group, is Chair of the ALCTS Affiliate Relations Committee, and is a member of the ALCTS Board of Directors.
The concept of a "library without walls" has evolved over the last 100 years. Are there any walls left for 21st century libraries to consider? One answer to this question is that the remaining walls are virtual, political, and economic rather than physical. These invisible walls segregate library content from other content available on the Internet and create various barriers that restrict access to library resources. The new discovery catalog at the joint academic/public library in San Jose is an attempt to break through some of these walls in a complex political and economic environment. John Wenzler is the Associate Dean of Digital Futures, Technical Services, and Information Technology at the Dr. Martin Luther King, Jr. Library of San Jose State University. John oversees the development of a growing suite of digital resources and services available from the SJSU Library. Because the King Library is a joint academic/public library, he also works collaboratively with the management of the San Jose Public Library to establish strategic goals and priorities. Before moving to SJSU, John was the Electronic Resources Coordinator at San Francisco State University and has worked as a Systems Librarian at Innovative Interfaces.
More from Northern California Technical Processes Group (17)
Did you know that drowning is a leading cause of unintentional death among young children? According to recent data, children aged 1-4 years are at the highest risk. Let's raise awareness and take steps to prevent these tragic incidents. Supervision, barriers around pools, and learning CPR can make a difference. Stay safe this summer!
06-20-2024-AI Camp Meetup-Unstructured Data and Vector DatabasesTimothy Spann
Tech Talk: Unstructured Data and Vector Databases
Speaker: Tim Spann (Zilliz)
Abstract: In this session, I will discuss the unstructured data and the world of vector databases, we will see how they different from traditional databases. In which cases you need one and in which you probably don’t. I will also go over Similarity Search, where do you get vectors from and an example of a Vector Database Architecture. Wrapping up with an overview of Milvus.
Introduction
Unstructured data, vector databases, traditional databases, similarity search
Vectors
Where, What, How, Why Vectors? We’ll cover a Vector Database Architecture
Introducing Milvus
What drives Milvus' Emergence as the most widely adopted vector database
Hi Unstructured Data Friends!
I hope this video had all the unstructured data processing, AI and Vector Database demo you needed for now. If not, there’s a ton more linked below.
My source code is available here
https://github.com/tspannhw/
Let me know in the comments if you liked what you saw, how I can improve and what should I show next? Thanks, hope to see you soon at a Meetup in Princeton, Philadelphia, New York City or here in the Youtube Matrix.
Get Milvused!
https://milvus.io/
Read my Newsletter every week!
https://github.com/tspannhw/FLiPStackWeekly/blob/main/141-10June2024.md
For more cool Unstructured Data, AI and Vector Database videos check out the Milvus vector database videos here
https://www.youtube.com/@MilvusVectorDatabase/videos
Unstructured Data Meetups -
https://www.meetup.com/unstructured-data-meetup-new-york/
https://lu.ma/calendar/manage/cal-VNT79trvj0jS8S7
https://www.meetup.com/pro/unstructureddata/
https://zilliz.com/community/unstructured-data-meetup
https://zilliz.com/event
Twitter/X: https://x.com/milvusio https://x.com/paasdev
LinkedIn: https://www.linkedin.com/company/zilliz/ https://www.linkedin.com/in/timothyspann/
GitHub: https://github.com/milvus-io/milvus https://github.com/tspannhw
Invitation to join Discord: https://discord.com/invite/FjCMmaJng6
Blogs: https://milvusio.medium.com/ https://www.opensourcevectordb.cloud/ https://medium.com/@tspann
https://www.meetup.com/unstructured-data-meetup-new-york/events/301383476/?slug=unstructured-data-meetup-new-york&eventId=301383476
https://www.aicamp.ai/event/eventdetails/W2024062014
We are pleased to share with you the latest VCOSA statistical report on the cotton and yarn industry for the month of May 2024.
Starting from January 2024, the full weekly and monthly reports will only be available for free to VCOSA members. To access the complete weekly report with figures, charts, and detailed analysis of the cotton fiber market in the past week, interested parties are kindly requested to contact VCOSA to subscribe to the newsletter.
Build applications with generative AI on Google CloudMárton Kodok
We will explore Vertex AI - Model Garden powered experiences, we are going to learn more about the integration of these generative AI APIs. We are going to see in action what the Gemini family of generative models are for developers to build and deploy AI-driven applications. Vertex AI includes a suite of foundation models, these are referred to as the PaLM and Gemini family of generative ai models, and they come in different versions. We are going to cover how to use via API to: - execute prompts in text and chat - cover multimodal use cases with image prompts. - finetune and distill to improve knowledge domains - run function calls with foundation models to optimize them for specific tasks. At the end of the session, developers will understand how to innovate with generative AI and develop apps using the generative ai industry trends.
2. Overview
• Sacramento Public Library
Collection Services
• Why Does Effectiveness Matter?
• How to Be Intentional About
Improvement
• Results in Evidence
6. • AMHS machine & sort (ca. 169,000 items/mo)
• System wide circulation support
• Collection agency oversight
• Partner library oversight
• System wide reading & programming support
• Facility project support
• System wide statistics
…and Beyond!
7.
8. Why Do Access & Effectiveness Matter?
• Materials found easier and delivered faster
• Better collections, more discoverable in/out library
• Better marketed, consistent, promotes library brand
• Build credibility and capacity
9. SPL Need to Increase
Efficiency
• Substantial delays in
processing
• Delays became safety issue
• Excessive processing (in
department & branches)
• No collection consistency
• 21 selectors with varying skill
levels & accountability
• Moving to floating
10. Be Intentional About Improvement
• Outsource
• Utilize available resources / technology
• Implement quality control strategically
• Involve staff / capture feedback
• Cross train department staff
• Be smart about statistics
• Don’t be afraid to “try it, fix it”
12. Utilize Available Resources & Technology
• Acquisitions
• Cataloging
• Collection HQ
• AMHS / Materials Management Systems
• Other staff, interns, volunteers
13. Implement Quality Control Strategically
• Evaluate current quality control
• Reduce wherever possible
• Save time & minimize handling
14. Involve Staff
• Change/implementation teams
• Surveys
• Forums
• Attend meetings where other staff present
– Youth Service
– Adult Services
– Community languages
• Keep lines of communication open
• Make sure staff know their contribution is valued
16. Be Smart About Statistics
• Audit what you are counting and why
• Focus on what you need to capture
• Let the rest go
17. Try It, Fix It
• Change doesn’t have to be perfect from the start
• “Pilots” and small steps work well
• This approach helps overcome fear of failure
18. Results
• Faster turnaround
• Improved access
• Better collections
• More capacity to support branches & administration
at higher levels
• Great staff engagement & support
– Participation
– Support ongoing change
– Positive feedback