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INCREASING EFFECTIVENESS IN
TECHNICAL SERVICES FOR
PUBLIC LIBRARIES
NCTPG ANNUAL MEETING, MAY 10, 2019
LISA DALE, COLLECTION SERVICES MANAGER, SPL
Overview
• Sacramento Public Library
Collection Services
• Why Does Effectiveness Matter?
• How to Be Intentional About
Improvement
• Results in Evidence
Sacramento Public Library
SPL Collection Services Department
• 22 Staff
– Manager
– ILS & Circulation Supervisors
• Database Supervisor
• 3 Library Assistants
• 4 Material Handlers
– Acquisitions & Collection Management Supervisor
• 2 Librarian Selectors
• 1 Library Associate
• 2 Library Assistant Receivers
– Cataloging Supervisor
• 3 Library Assistants – Cataloging & Periodicals
• $6 million+ Collection Development Budget
• Selection, acquisitions, cataloging, processing
• ILS management & “Other” circ platform oversight
• ILL, ZipBooks, Link+ (ca. 12,000 items/mo)
• Databases
• Collection management
– Weeding
– Collection layout and marketing
Collection Services…
• AMHS machine & sort (ca. 169,000 items/mo)
• System wide circulation support
• Collection agency oversight
• Partner library oversight
• System wide reading & programming support
• Facility project support
• System wide statistics
…and Beyond!
Why Do Access & Effectiveness Matter?
• Materials found easier and delivered faster
• Better collections, more discoverable in/out library
• Better marketed, consistent, promotes library brand
• Build credibility and capacity
SPL Need to Increase
Efficiency
• Substantial delays in
processing
• Delays became safety issue
• Excessive processing (in
department & branches)
• No collection consistency
• 21 selectors with varying skill
levels & accountability
• Moving to floating
Be Intentional About Improvement
• Outsource
• Utilize available resources / technology
• Implement quality control strategically
• Involve staff / capture feedback
• Cross train department staff
• Be smart about statistics
• Don’t be afraid to “try it, fix it”
Outsource
• Selection help
• Cataloging
• Processing
Utilize Available Resources & Technology
• Acquisitions
• Cataloging
• Collection HQ
• AMHS / Materials Management Systems
• Other staff, interns, volunteers
Implement Quality Control Strategically
• Evaluate current quality control
• Reduce wherever possible
• Save time & minimize handling
Involve Staff
• Change/implementation teams
• Surveys
• Forums
• Attend meetings where other staff present
– Youth Service
– Adult Services
– Community languages
• Keep lines of communication open
• Make sure staff know their contribution is valued
Cross Train Dept Staff
• Prevent backlog
• Grow staff
• Increase efficiency
Be Smart About Statistics
• Audit what you are counting and why
• Focus on what you need to capture
• Let the rest go
Try It, Fix It
• Change doesn’t have to be perfect from the start
• “Pilots” and small steps work well
• This approach helps overcome fear of failure
Results
• Faster turnaround
• Improved access
• Better collections
• More capacity to support branches & administration
at higher levels
• Great staff engagement & support
– Participation
– Support ongoing change
– Positive feedback
Never Stop Improving!
THANK YOU!
Lisa Dale, ldale@saclibrary.org

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Increasing Effectiveness in Technical Services for Public Libraries

  • 1. INCREASING EFFECTIVENESS IN TECHNICAL SERVICES FOR PUBLIC LIBRARIES NCTPG ANNUAL MEETING, MAY 10, 2019 LISA DALE, COLLECTION SERVICES MANAGER, SPL
  • 2. Overview • Sacramento Public Library Collection Services • Why Does Effectiveness Matter? • How to Be Intentional About Improvement • Results in Evidence
  • 4. SPL Collection Services Department • 22 Staff – Manager – ILS & Circulation Supervisors • Database Supervisor • 3 Library Assistants • 4 Material Handlers – Acquisitions & Collection Management Supervisor • 2 Librarian Selectors • 1 Library Associate • 2 Library Assistant Receivers – Cataloging Supervisor • 3 Library Assistants – Cataloging & Periodicals • $6 million+ Collection Development Budget
  • 5. • Selection, acquisitions, cataloging, processing • ILS management & “Other” circ platform oversight • ILL, ZipBooks, Link+ (ca. 12,000 items/mo) • Databases • Collection management – Weeding – Collection layout and marketing Collection Services…
  • 6. • AMHS machine & sort (ca. 169,000 items/mo) • System wide circulation support • Collection agency oversight • Partner library oversight • System wide reading & programming support • Facility project support • System wide statistics …and Beyond!
  • 7.
  • 8. Why Do Access & Effectiveness Matter? • Materials found easier and delivered faster • Better collections, more discoverable in/out library • Better marketed, consistent, promotes library brand • Build credibility and capacity
  • 9. SPL Need to Increase Efficiency • Substantial delays in processing • Delays became safety issue • Excessive processing (in department & branches) • No collection consistency • 21 selectors with varying skill levels & accountability • Moving to floating
  • 10. Be Intentional About Improvement • Outsource • Utilize available resources / technology • Implement quality control strategically • Involve staff / capture feedback • Cross train department staff • Be smart about statistics • Don’t be afraid to “try it, fix it”
  • 11. Outsource • Selection help • Cataloging • Processing
  • 12. Utilize Available Resources & Technology • Acquisitions • Cataloging • Collection HQ • AMHS / Materials Management Systems • Other staff, interns, volunteers
  • 13. Implement Quality Control Strategically • Evaluate current quality control • Reduce wherever possible • Save time & minimize handling
  • 14. Involve Staff • Change/implementation teams • Surveys • Forums • Attend meetings where other staff present – Youth Service – Adult Services – Community languages • Keep lines of communication open • Make sure staff know their contribution is valued
  • 15. Cross Train Dept Staff • Prevent backlog • Grow staff • Increase efficiency
  • 16. Be Smart About Statistics • Audit what you are counting and why • Focus on what you need to capture • Let the rest go
  • 17. Try It, Fix It • Change doesn’t have to be perfect from the start • “Pilots” and small steps work well • This approach helps overcome fear of failure
  • 18. Results • Faster turnaround • Improved access • Better collections • More capacity to support branches & administration at higher levels • Great staff engagement & support – Participation – Support ongoing change – Positive feedback
  • 20. THANK YOU! Lisa Dale, ldale@saclibrary.org