Why Change Management is Critical for IT Success

David Coffey Senior Solutions Engineer Numara Software Change & Approval Management Why is it important to have an integrated change solution?

Change Management – The Heart of the IT Universe

Change Management – The Heart of the IT universe? ,[object Object],[object Object],[object Object],Change Management is the same!!!

Notes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Change Management? ,[object Object],[object Object],[object Object],[object Object]

Change Management Objective ,[object Object]

Reactive Change ,[object Object],[object Object],[object Object],[object Object]

Don’t Be Naive ,[object Object],[object Object],[object Object]

Why Change Management? ,[object Object],[object Object],[object Object],[object Object],[object Object]

ITIL V3 Service Delivery Wheel Change Management resides within the ‘Service Transition’ arrow of the wheel.

Typical Sources for Requests for Change Change Management

Where to Start? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is NOT a Change? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check Your Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],RISK Ability to Back-Out of a Change High Impossible or Unproven Medium Difficult or Time-consuming Low Direct or Straightforward IMPACT Impingement upon Systems or Services During or After the Change High Critical (Revenue Stream) Systems or Services Unavailable or Possibly Rendered Non-Functional Medium Important Systems or Services Unavailable or Possibly Rendered Non-Functional Low Non-Critical or Redundant Systems or Services Unavailable or Possibly Rendered Non Functional

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy Change Statuses Draft ,[object Object],Submitted ,[object Object],In Review ,[object Object],Reviewed ,[object Object],[object Object],Pending ,[object Object],[object Object],[object Object],On Hold ,[object Object],[object Object],Rejected ,[object Object],Withdrawn ,[object Object],Approved ,[object Object]

Strategy Completion/Closure Codes – Allows for Capture Results After Closure Status Success ,[object Object],Success with Issues ,[object Object],Failure ,[object Object],[object Object],[object Object],Backed Out ,[object Object],Withdrawn ,[object Object]

Cultural Acceptance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Operation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Operation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object]

Questions? Thank You For Attending

Why Change Management is Critical for IT Success

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Why Change Management is Critical for IT Success