1. Holden Universal Process Implementation Life CyclePlanInitiateExecuteMonitor
© Kelly Holden, 2014
Unsecured Process
Determine Stakeholders
Existing Human Resources?
Matrix Structure?
Culture?
Communication Channels?
Databases?
Attrition Rate?
Enterprise Environment
Audit Existing Process
& Benchmark Data
System in place
to capture/audit/report
data?
Continue to
Planning Stage
Add information System (IS) as
requirement to Planning Stage
Yes
No
Define Scope Define WBS
Define Change
Control Tool/Board
Prepare
Communication Plan
Risk
Contingency Plan
Remote Access
Backup system/cloudChange Form
Structure & Organize the
work & requirements
Definition, validation &
control of the process
Choose Information
System (CRM)
With each change/dept
&/or monthly report
Licenses, support
Develop WBS
Gain Approval
Fact Finding &
Brainstorming
Scope, Change Control
Rules, WBS, Gantt,
CRM (if applicable) &
Budget
Create Gantt Chart
Determine Budget
Cause/Effect/Result
Report
Meet with those in any
department who touch
the process.
Implement Changes
Review & Analyze
Process Performance
Weekly/Bi-
Weekly Reports
Recommend Changes
Does the change need
stakeholder input?
Use Change Request
Form
Process Administrator
makes changes
Yes
No
Involve other
departments as needed
Communicate change to Team
members and Supervisor
Add Changes to
SOP Documentation
Training