The document discusses lessons learned in information technology (IT) from working as a roller rink manager in 1983. Some key lessons included starting with basic troubleshooting steps, prioritizing issues, standardizing and documenting procedures, speaking to customers in a way they understand, providing good customer service, managing staff effectively, and practicing project management. A variety of challenges that required utilizing these IT skills are described, such as dealing with police, broken equipment, injured customers, large events and unhappy parents.

1. Everything I Learned about IT I Learnedin 1983 as a Roller Rink Manager

2. Is it plugged in? Is it turned on?Start with the basicsAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

3. Cops are in the parking lot,the soda machine is leaking & there’s a kid with a broken arm in the sound boothPrioritizing your troubleshootingAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

4. If it is October… it must be the Halloween All-Night SkateStandardize & document your proceduresAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

5. “All you bring are the kids & the cake”Speak the language of your customersAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

6. 500 Kids on Skates & an Irate ParentIt’s all about Customer ServiceAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

7. Say it not only so that it can be understood, but so that it can’t be misunderstoodManaging your StaffAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

8. Painting the WallsProject ManagementAlways start with the basics firstPrioritizing your troubleshootingStandardized & document your proceduresSpeak the language of your customersCustomer ServiceManaging your staffProject management

9. The End